Ziebart Syracuse Rust Proofing, Inc.

I've spoken with Mr. [redacted] on few occasions in regards to his concerns. I explained that there was clearly a miscommunication as to the time of completion for services, as it takes 2 hours for truck preparation to spray a [redacted] Liner and approximately 4 hours to complete the job. Mr. [redacted] was...

also having Rust Protection done, which typically takes approximately 4 hours on its own, with all services combined, this would make for a day trip at our facility. I've reached out to Mr. [redacted] and sent him a gas card for his inconvenience. After receiving this letter, I've sent a gift certificate valued at $300, in which I feel will satisfy his concern and exceed his expectation.

We spoke with husband regarding the miscommunication regarding their service. We are still waiting to hear from his wife to make sure she has no futher questions regarding the services they received.

I am not sure what the complaint is. The customer called my manager Misty and threatened to drive his pickup through the window of our showroom. The width of his truck, a "dually" did not fit in our tint booth. He granted permission to take the vehicle to our other location. We did, we tinted the...

vehicle perfectly and returned it to him. The only beef he seems to have is that a small door, wrapped in a packing rag was put inside his bed - which has a plastic bedliner. We offered to remove it and he said no. I see absolutely no harm and no foul. He said his lawyer advised him and I, after he unreasonably threatened to drive the truck through our showroom, suggested the attorney call, so I could have a rational discussion. Other than removing the door, (happily), I see no need of additional remediation. Thank you, C. L., CEO.

Revdex.com spoke to [redacted] at business and the following was relayed:We are willing to replace the product on the bumper, it would have to be during a weekday as it takes at least 8 hours to do and we are only open for 6 on Saturdays. We have offered to provide the customer a rental car for that day. Otherwise, we are willing to refund the customer $300 for the bumper, for which the bumper will no longer be warrantied. We can issue the refund in cash, all other areas of the car will remain warrantied.