Zego (Powered by PayLease)

I found the company convenient , I was advised upfront what it cost to use and strongly endorse them. I have used them fir approximately 5 years without a single problem.

Paylease processed my payment wrong and when I called to find out where it was they said they went through a compmeter system change and lost some of their logs and could not find my account, I asked them to put that in writing and they have yet to send the email so I can provide this to the company I owe the payment to. They have a team of people that work through the night that are not properly trained ed to deal with account issues but have many times answered questions wrong.

I tried to increase payment when my rernt increased. Though I opened the account,I was told that the owner had put a hold on account preventing me from
chan ging amount to be deducted monthly. Manager did not remove hold.
Paylease refused to credit my checking account blaming me for their error.
I do not need them!

PayLease is contracted to receive rent payments for the property management company I lease from. They claim that they report on-time rent payments to the credit bureaus, which helps improve credit scores. That's the only reason I'm willing to pay the fee to use their service each month. I found out a few months ago that they're not reporting these payments to the credit bureaus. They claim that they do report, in spite of all evidence that they don't. I've contacted them several times about the problem, but they insist that it's my problem, not theirs. I cannot report the payments to the credit bureaus myself--it has to come directly from Paylease. My records show that I signed up for their opt-in credit reporting in May, 2016. I have been using their service to pay my rent on a monthly basis since February, 2018, paying a $1.95 fee each time I use their service.

I'm having issues with this company. They are responsible for processing payments for our rent for our apartment complex. I recently made a payment for my rent through their app online and was double-charged in the amount of $1,183.06 two different times. This is due to the app online failing to function correctly. My bank caught on to this and refused to pay the second fee for the rent. Paylease decided to charge me a non sufficient funds in the amount of $25 on my bank account even though they received their money that they were supposed to get. After calling paylease on several occasions and dealing with unprofessional agents that work for the company they refused to help me and told me that there is no Corporation and no corporate number to call and they do not have any managers above them that they are the highest level which is considered tier 2. They refuse to help me no matter how much I've expressed how upset I was and that I needed to go to a higher level.

This company charges a $10-$15 "convenience fee" for paying your bill over the phone.

I made a call to Paylease to pay my rent for the month of Nov. 2018. The rep charged me twice for my rent and twice for the processing fee. It took multiple calls to Paylease and two calls to my leasing company to resolve the issue. I explained to the rep that it was really important to me that I have this issue resolved as quickly as possible as I was going on a cruise the next day. I had to talk to about three reps at Paylease before someone was able to even explain to me how to resolve the issue, but I was finally able to find someone that could give me the steps I needed to follow to resolve the issue. My issue now is that Paylease has not refunded me the 9.99 processing fee. Why should I be responsible for this money when their rep made the mistake. After reading through some of the reviews customers have left with the Revdex.com, it appears they do this ALOT. In my opinion this is nothing be absolute robbery they took money from me they were not authorized to take and have not given it back. How can they still have an A rating with the Revdex.com.

This company charged me $25 without my permission refuse to return the money they steal from your bank account with out your permission be aware of these ss no wonder of all the bad feed back on Revdex.com.

I was billed twice for my apartment rent - two separate transactions processed on the same day at the same time and PayLease charged two processing fees in addition to the two rent payments. Although the processing fee is only $2.95, I expected a refund, which I was refused by PayLease. I am working with the property manager of my complex for refund of the rent (no big deal once it gets resolved), but out of principle, should be refunded the processing fee by PayLease.

This company is contracted to receive rent payments for the property management company I lease from. They recently sent an email saying that they could report on-time rent payments to the credit bureaus, which is great since I'm already making these payments and might as well build credit from it. Unfortunately, they don't report payments on one account. Instead, they have now opened three different new accounts under my name, dropping my credit score by 11 points. This is seriously messed up and they have no customer service to speak with about it. DON'T USE THIS COMPANY!

This company took over my apartment property management and now is charging $74.95 to use a credit card!!! This can't even be legal as it is applied as a Credit Card Processing Fee!
They say it isn't, I even got an email back from them saying its to pay for their services? Then how is it "Required" when I am NOT USING those services?!
I just want to pay my rent.
They are effectively saying "WE ARE CHARGING YOU $74.95 TO TAKE YOUR MONEY!"
So I have to Pay them to...Pay them!?
THIS IS A SCAM!!!
Anything this company tells you as their reasons is just BS!!!
Don't believe their BS and complain like hell! Report them!!

Your company is sending me unsolicited advertising email, after I already signed onto your site months ago and unsubscribed from receiving any email. Furthermore, I am trying to be an author, and this kind of behavior could very well appear in one of my books on the subject of mistakes in the computer industry.

Lastly, I no longer even live at the apartment that your sending me reminders to send payment. If I accidentally did send payment, where exactly would it go, to an apartment I moved out of 8 months ago? .

I applied for an apartment on Friday evening ,July 6th at 5pm. I paid $50.88 app fee and $100 holding fee. I was denied on Saturday morning by Monica ***... Office manager, at 10 am. I was told my holding fee would be returned by Tuesday July 10th. It was not! I contacted Monica's office and left messages...no response to either email or calls. I contacted Holland residential their management company... No response. I contacted Paylease ,their payment center . Darcion in customer service informed me that Monica *** hadnt filed refund paperwork as of July13th. But once she did I would be refunded... Today is July 18th!!! I am still waiting for my $100 holding fee to be returned. Do not trust these people!!!
July 27th... After posting this review and Revdex.com complaint. I was contacted by Management company. Was told refund was authorized by management July 20. Called Paylease, managements accounting service, they claim they are still waiting for proper authorization from management. July 24 paylease received authorization. Still no refund!!! 21 days now. Scam building and management full of excuses. Finance company complicit. No refund takes 3 wks!!!

PayLease has bad software and worse customer service. I am a person, with a single apartment attempting to make a single payment for rent. This company has created multiple different accounts for me. I have been trying to resolve as to how an error occurred, but I get obscure statements about how have not made a payment through them in close to a year. This cannot be correct because my apartment manager did not have problems receiving my rent previously. After attempting to understand how there records were so inept and snaking my way through customer service they have arrived at the conclusion that there account errors must be someone else's fault (my property manager). However when you have a company that cant maintain its records, and is expecting trust with processing payments, there is a problem. After going through how badly they are handling my records they then informed me that they did not have any records as to the details of the payment not going through, however that it was not caused due to insufficient funds. How I am expected to trust what information they do and do not have when they admit that they mismanaged my records.

Pay lease

Hello my name is Harold *** my address *** the reason for his letter is I enroll in credit reporting and pay lease have not been reporting my account history, I file dispute with experian and pay lease made decide to remove the whole credit file from my report that have negative impact personal and financial. When I call today I spoke Eric in San Diego express to me that he would not fix my problem and I told that he was incorrect on how this situation should handle, he got upset and hung up me which was disrespectful, he also told me that pay lease does not report cash payment. If customer enroll in a credit report service's it should not matter how the payment are made as long the payment are made on time.? Second problem is that the management company informed me that they had pay lease remove the restriction from account for checking account and pay lease purposely keep putting it on there, so we need this problem fix right away.

I paid my rent through paylease and ended up having insufficient funds after paying. So, paylease automatically deducted $25 from the account that the payment has bounced through, after my initial shock, and calling paylease, as well as e-mailing them, they said it was in their disclaimer. I didn't see a disclaimer, and I didn't authorize $25! I approved my water bill to come out, but nothing else. No amount of fine print that I never saw should be OK. That should be considered theft and illegal.

PayLease accepts lease payments on behalf of client properties. We just moved into one of their client properties (one of the Blue Rock group of properties) on the first of March. Our first payment was by Cashier's Check.
For our April 2018 payment, we wanted to take advantage of the online payment option. We were unable to create an account through their system for some as yet unexplained reason. We placed a call to their support team to get access to their online bill pay services.
FIRST-REPRESENTATIVE DID NOT assist in establishing an account for the online services, which was the entire purpose of our call. Instead, she assured that she could take the payment over the phone. Prior to accepting our first lease payment by phone, PayLease DID NOT inform us of all available methods of payment, or of what fees they charge for using ANY method of payment. They failed to separately disclose specific fees for service. The call was recorded.
Later the same day, we were told by SECOND-REPRESENTATIVE, that the first representative should have disclosed this information prior to accepting payment. At this point, cancelling the transaction was offered, however we had no knowledge of PayLease internal processing practices and could not afford to have two months rent tied up with a cancelled transaction and an accurate transaction. We were also told that PayLease might issue a refund after listening to the initial call. That seemed to me a more reasonable likelihood given that the company did not disclose information they are required by law to disclose prior to charging a consumer a fee for a provided service.
Some days passed before I received a call from CALL-REVIEWER at PayLease stating that there would be no refund issued since the initial total quoted for payment included the undisclosed service fee—that is, since the total included a specific fee charged for a specific service provided which was not disclosed as having any fee attached to it prior to processing payment.
CALL-REVIEWER at PayLease.com further stated that SECOND-REPRESENTATIVE had offered to cancel the transaction and scoffed at the idea that this could have negatively impacted our bank accounts, explaining that all payments for a given day are processed in a batch for all properties for which they manage payments, at one of two times each afternoon, Pacific Standard Time, depending upon which property group is involved. I was appalled that I, as a service consumer, was being held accountable for not knowing their internal, and again utterly undisclosed, processing methods.
At this point, CALL-REVIEWER invited me to subpoena them (?). I assume she was attempting to invite me to sue them for this service fee.
For any property management company that contracts services with PayLease, caveat emptor. They are not providing good customer service to at least one tenant. In this electronic age, if you find that you have a large percentage of tenants paying at the office, your client contract with PayLease very well may be the reason.

This company’s business model is 100% based on overdraft fees. Dealing with them is such a hassle as well. I ended up contacting my bank and disputing an overdraft fee with them because I didn’t authorize a $25 overdraft fee.

Just set up autopay with your bank. That way if you mess up once every couple years they’ll forgive the overdraft fee, unlike paylease.

Forced to use this company by a leasing company if I want to rent a home. This company charges $32.95 for the use of my debit card to pay rent. They charge an additional 10.95 to process the charge before 3 days. How is this not illegal? $32.95 for money to be taken out of my account is unreasonable.

I was outraged by the customer service. EVERY person I spoke too had a bad attitude. I was transferred 3 times and no one was able to help me. The last person actually hung-up on me because she was unable to help. Literally, the worst I have been treated on a “customer service” call. Junta horrible.