Zego (Powered by PayLease)

Zego is a criminal organization that doesn't care about honesty, account security or the residents that use their online service for payment of rent to the Property Management Company.
The apartment complex I have resided in since Nov 2017 was undergoing change of management from Parachute to Remnant with an effective transition of management date of Jan 1st 2021. On April 28th, 2021 the Zego website still said Managed by Parachute instead of Remnant. As a disabled low income HUD assistance recipient, I am required to pay my rent in full and on time every month and did so without fail ever since moving in. Covid issues have no effect on my income because it is from a Non Service Connected Disability Retirement Pension which my 14.5 years honorable active Army service qualified me to receive after having suffered a massive stroke in Aug 2015; and to ensure my rent was going to be paid to Remnant via the ACH AutoPay Deduction from my checking account which was scheduled to transact on the 1st of every month, I called Zego Customer Support to satisfy my concerns. The customer service agent told me he never heard of Remnant and that they had no accounts with Remnant and added, "Well, I can always cancel your upcoming payment to guarantee your money doesn't get sent to Parachute". and I emphatically said, "NO! We were told it might still say Parachute on your website and to make our payments through you anyway. On May 3rd I checked my online banking statement and saw no May 1st ACH deduction for my rent payment. I logged into my Zego account and found out the CS rep didn't just cancel my upcoming payment. He cancelled my entire ACH AutoPay that I had set up for rent payments. I was forced to make an immediate One Time Payment of my rent along with the extra $14.95 fee to guarantee my rent was paid on time and then set up another ACH AutoPay schedule for the future rent payments. I have never bee reimbursed for that fee which I had to pay due to their mistake. THAT WAS ONLY THE BEGINNING OF A NIGHTMARE. Zego NEVER told Remnant I made a payment! On FRIDAY, Jul 11th (AFTER BUSINESS HOURS) I was issued a Notice Of Termination Of Lease for nonpayment of my May Rent which included a pay $222 within 10 Days or be evicted. I couldn't get anything done because it was the weekend and the Apartment complex manager had already departed for the day. I then noticed the date of the Lease Termination Notice. It was July 10th, A THURSDAY! I BLEW UP and called both the local manager's office and the Remnant Corporate Accounting Office and left some very nasty voicemail because not one person in Remnant had the freaking courtesy to ask even one question before taking action. They (Remnant) also failed to notify my sister who is listed as an emergency contact in their files for many things TO INCLUDE NON PAYMENT OF RENT! So yes... I blew up, both in emails and voicemails! I'm not proud of it and I did send apologies which got ignored. Zego account security for residents is PATHETIC! Zego only uses the transaction confirmation number that they send to every resident as part of the email receipt they always send to the email address on the account! Evidently I ticked someone in Remnant off too much because the Zego transaction confirmation number I provided to Remnant to prove my rent was paid on May 3rd got used by a Remnant employee to hack my Zego account on Sept 3rd 2021 and during the phone call to Zego Customer support they got Zego to change the email address ON MY ZEGO ACCOUNT and to also set up a second DUPLICATE ACH AutoPay ON MY ZEGO ACCOUNT to Remnant with a first transaction date of 4 Sept 2021 which did not meet the 72 hour requirement to be processed for free and incurred an additional $14.95 fee charged to my checking account! When I called Zego on Sept 8th after seeing there was only $24.05 in my checking account when there should have been hundreds and saw the second rent deduction, the Zego rep asked for the transaction confirmation number for the Sept 4th deduction I was complaining about. I told him I didn't receive one for that transaction. He told me it is in the email receipt you received. I told him I did not receive an email for that transaction. He said they ALWAYS send an email receipt to the resident fore all transactions. I gave him the confirmation number for Sept 1st and he pulled up my account. He asked for the email address on my account and I gave him my email address and he told me that is not the email address on my account! I argued with Lvl 2 Support for almost an hour before Zego changed my account email address back to my email address which is also when I found out the hacker used the website "Forgot Password link" to change my PW too! Zego investigated and agreed that my account had been hacked and refunded the service fee but has ignored all requests from me for the Ph# the hacker called from and a .mp3 recording of the call so I can even begin to ID the hacker which makes them an Accessory After The Fact in addition to Aiding And Abetting in the theft of my money! Zego also has ignored all inquiries submitted to them from the NC State Attorney General's Office requesting information on my behalf.
Can you spell:
AIDING AND ABETTING
ACCESSORY AFTER THE FACT
OBSTRUCTION OF JUSTICE
FINANCIAL HARDSHIP (I was forced to borrow money)
EMOTIONAL DISTRESS (Today is Jan 18th '22 - this has been ongoing since the request for info was submitted verbally to Zego Level 2 Customer Support on Sept 8th '21)
FALSE ADVERTISING (Their Customer Support Ticket submission page on the website says they respond within approx 48 hours - It has been weeks since my support ticket demand for info was submitted and still no reply of any sort)
Zego Account Security IS PATHETIC!
They never notified me via my email address on the account that an account email change request was made! They simply changed it at the behest of a caller on the phone.
Zego never bothered to raise a single red flag when the "new" email address provided by the hacker was MY email address with a 4 letter profanity tacked onto the letters just preceding @hotmail.com
Zego never bothered to raise a red flag when the hacker set up a second ACH AutoPay deduction from MY CHECKING ACCOUNT when the account balance on my Zego account (balance owed to Remnant) WAS ZERO!
Just how stupid does a Zego Customer Service employee or anyone have to be to think that anybody would ever pay any money to someone they owe absolutely nothing too? ESPECIALLY WHEN THAT SOMEONE ABOUT TO RECEIVE THE MONEY IS A RENTAL PROPERTY MANAGEMENT COMPANY!

Ridiculous hidden fees. Customer service lies and gives the run around. I recommend avoiding any landlord that use them to manage payments. I'll be contacting my state congressperson to try to effect legislation that will outlaw business practices like those in use by Zego/PayLease.

I tried to pay rent and there system for bank accounts would not work. I tried calling and there was no number on the website. It ended with me forking over more money just to deal with an intrusive 3rd party.

Inaccessible to their customers' customers. Website is not user friendly and unorganized.

10/10 - Have to use again. 0/10 - Prefer to pour formalin into my eye.

I somehow set up 2 autopays with Paylease to pay my apartment rent. They then took both payments out of my bank and sent it to Lifestyles. It took almost a week for me to get the extra payment refunded to me from Paylease, they refunded $284.00 but not the $2.95 processing fee, and I spoke to someone at Zego powered by Paylease on July 15 - 2020 and she told me they cannot refund the processing fee. I believe I should be able to get my $2.95 fee refunded to me. The error of 2 payments being set up was resolved, and I would like the $2.95 fee refunded to me.

I rent an apartment from Mashcole Property Mgmt. They use Paylease (aka Zego) to process online rent payments and also by phone. I tried to pay my rent on April 1st by phone (for the first time) and was told that the payment went through but it turned out that they couldn’t collect my payment because my first name was misspelled so Paylease could not get the funds from my credit union. Instead of contacting me, they told my apt. manager they couldn’t process my payment due to “insufficient funds” which was not true and they falsely wrongly incorrectly tried to charge me $25 for “insufficient funds”. It is impossible to get through to them by phone during the day but I’ve notified their night shift person 3 times now that they had my name misspelled, It was NEVER insufficient funds. Mashcole told them and their own night shift person corrected the misspelling of my first name and also told them it was an error, NOT insufficient funds, and I’ve emailed them 5 times but they are still trying to charge me $25 for nothing. They have never called or emailed me in response to my 3 telephone messages and 5 emails despite my being told by their night shift that my complaint would be escalated weeks ago and someone would call me during the day. They STILL have me down as owing them $25 and I can’t pay my rent through them unless I give these lying, cheating thieves an extra $25 on their website. They probably do this all the time and people just pay the extra money in order to be able to pay their rent on time. What a racket! Rich company making money off of poor people. What else is new?

PayLease collects the credit/debit card rent payments for my property mgmt company. When making payments rentor is giving two options 5 day posting for 5.95 or next day posting for 14.95..providing you establish an account with them. If making a one time payment and needing next day posting they charge 28.956. What is not explained for made clear is that their posting timelines are to their own accounting department and not to the property management companies. This is extremely misleading. I contacted my property mgmt company only to be told that it took about 5 days for them to receive payment from PaLease regardless of the option I chose. I recently contacted PayLease asking that at least the difference between my 28.95 fee payment andnormal 14.95 payment be credited back. Their response was no. These fees are high and almost considered usury...they remind me of the pay day loan payment schedule.

I tried Paylease.com as instructed by my landlord. I went online to their website to pay my rent today and on the first page, it stated the service/processing fee was $6.95 so I agreed, then it took me to the next page where the service/processing fee jumped to $18.95, price gouging in my opinion. I sent the an email requesting information on how a $12 jump is ethical, I've had no response. If your land lord asks you to use this website, politely decline and save your money, get a money order for .75 instead.

I really wish there was an option for negative stars. I had canceled with paylease way before I moved from my apartment. They proceeded to charge for another month even though I no longer lived at that apartment. I called for a refund and after getting customer service. I was put on hold for and hour and then hung up on. I called back and then was put on hold for yet another hour. Just to try and get a simple refund. I work customer service and this company should be disgusted how they conduct bussiness. I couldn't even log to thier website as suggested because I was told to cancel my account and it wont let you access the site once you cancel. Both representatives were extremely rude and both told me they didn't know how to do refunds (untrained) I asked to speak to a tier 2 and that's when the second lady hung up on me, after waiting another hour just to speak with the second one. I was told to contact my property and my property said that only paylease could handle the refund. It even states on paylease site that they can handle refunds if they are at fault. This is the worst company I have EVER EVER dealt with. PLEASE EVERYONE AVOID USING THEM AT ALL COST!

The basis of this complaint regards Paylease LLC removing their reporting of my rental payments to Experian and Equifax credit bureaus.
Paylease was the company responsible for processing online rental payments for my apartment complex owned by Gene B. Glick Corporation.
In January 2020, I observed December's payment had not been reported to Equifax, and 8 payments since May of 2019 had not been reported to Experian. I telephoned Paylease, spoke to a representative, and requested they contact the bureaus and report all payments through December 2019.
In February 2020, I observed that Paylease had taken no action regarding my previous month's request. Neither credit report with either bureau had been updated. I spoke with a Paylease representative, explained the issue, and again requested my records with the bureaus be made current.
To date, Paylease has taken no action to correct this issue with the bureaus. I spoke with Experian in February, who suggested I file a dispute regarding the matter. I received the results of the dispute this week. Paylease has now completely removed their accounts from both my Experian and Equifax reports.
I spoke with a Paylease representative named Yasi on 3/9/20 regarding this issue. He stated that when a consumer files a dispute with a bureau, Paylease deletes the account from the bureau's records. He also informed me Paylease does not resubmit records into credit bureau systems.
I explained to Yasi why the dispute was filed, and that Paylease failed to update my information with the bureaus despite my requests. He repeatedly stated Paylease would not resubmit my payment history to the credit bureaus.
Paylease's actions in this matter have resulted in a negative impact on my credit reports with Experian and Equifax. My scores have been affected, as well as my credit profile. Had Paylease not ignored my original requests for records updating, the filing of the dispute with Experian would have not occurred.
I am requesting that Paylease fulfill their original obligation in their rental payment reporting program with the following:
1) Report payments to Experian credit bureau for May 2019 through February 2020-including all 10 payments.
2) Report payments to Equifax credit bureau for May 2019 through February 2020- including all 10 payments.

Thank you for allowing me the opportunity to submit this complaint.

I was being charged $6.95 a month just for paying online one month at a time, so I set up a monthly auto pay to pay my rent in hopes I could simplify. The website makes it seem like there is a $60.95 upfront fee for setting up the auto pay and then says in the fine print that the fees may vary. Come to find out that $60.95 is the fee that I have to pay for every payment made by the auto pay. In what world does an automatic credit card charge cost $60.95? There's a fee applied to nearly every interaction you have with PayLease and it has gotten to the point that I'm now paying my rent by check straight to the management company every month.

Despite cancelling recurring payments in December they've continued to debit my account $239 every month since then. I called the property management group where payments are to be sent and they haven't received funds since December. WHERE IS MY MONEY GOING? After waiting for eternity on the phone with PayLease/Zego for a superior, I was unable to get anyone on the phone. Wells Fargo has now initiated an investigation. Dear PayLease, your name change/new brand isn't fooling anybody. Stop scamming people who are forced to use your service.

Worst business I’ve ever had to deal with. I thought they would be useful since my hours make it difficult to get a cashier check to my Appartments office. Well they reject my payment for who the fk knows why . They charge me a fee and try more times for the payment. They don’t tell you they do this. Every time there is a fee. I’ve paid over $400 in return fees from these fkers. There is no phone number to reach them. Just an online site where you can submit a complaint . Nothing ever comes from the complaint.

Fraud Supporting company that makes it easy for thieves to use your credit card to pay for their slums, I have 2 charges pending which means they have taken my money for a few days, the bank can do nothing till it posts. Search their phone number with the first 3 numbers then a dash then the rest of the numbers together without another dash that is how it shows up on your bank statement (can't write it normally because the Revdex.com won't let you even though their number is on the very page I'm writing this on, ridiculous, where can I review the Revdex.com?) and you will see many reports of people having fraudulent charges on their cards, someone at this company is probably in on the scam, don't do business with this company, this type disgusts me.

I am a resident of fairwaysNW community McKinney TX. I did schedule HOA payment for auto debit with paylease system provided by our HOA Management office. I was able to see next payment schedule date online and confirmed the same with community manager before I left to other country for family emergency. I was out of country for almost 3 months and when on my return I found my credit score dropped by 80 points due to non-payment of HOA assessment. I was so surprised and I shared all the communication with HOA office on auto debit schedule/ communication around it. HOA office sounded like helpless as PayLease reported my overdue payment to Credit bureau. I had no communication before reporting to credit bureau. They couldn’t provide me details as why their auto debut system didn’t work. Neither they showed any interest to help with removal of non-payment based on the facts and evidence I provided. They just like to play with the credit of honest people. Just to add- I had excellent credit with ZERO late payment or no payment history which they spoiled.

I was charged twice in a two months' period for transactions fees.

Paylease manages rent payments made to Seasons on City Creek apartments.The standard processing fee changes depending upon when I pay with a debit card. It ranges from 2.95 to 41.95 per month.

My understanding of payment law says that if debit cards are used, a processing fee cannot be charge. Each month the "standard processing fee" changes. I have never received or see on the web page what creates an increased fee.

Visa charges .11% for debit card fee, yet I am being charged almost 4%. Today, I was charge $41.95 for a payment of $1100, using my debit card. That is a fee of almost 5%. Is Paylease taking the additional 4% fee?

pay lease who we go through to pay rent to all county property north metro charged two accounts from separate banks the processing fee of $2.95 for our $330 rent and then did not take the $330 dollars out of the accounts but instead charged a $25 insufficient funds fee to the accounts although the money was in the accounts. when trying to resolve the issue we had one of the banks on the phone with pay lease to explain that the charges were never pending on the account to withdraw the $330 and we were told it was nothing they could do and they would not refund the $25 insufficient fee to reprocesses the rent

I opted in to the Credit Reporting done by Paylease for my rent payments that they take for my apartment every month. They only report 3 at a time, which is fine. But I recently got an email stating that Paylease would no longer be offering the credit reporting. Also fine. What is not fine is that they now show it as a collections account on my credit and it dropped my credit score 141 points in a day! The account is no where near negative-I am still happily living in the same apartment and owe absolutely no rent, it is positive and paid in full each month. It only raised it 120 points when it was put on there in the first place just a few months ago! I want my credit report fixed and raised back up where it is supposed to be with the positive payments I have already made.

I moved into a new apartment on July 1st, 2019 and the apartment complex is called "Branson Creek Commons" located in Fayetteville, North Carolina. I signed the lease with the property manager and I was informed me that I had to pay $657.00 for the first months rent, $551.00 security deposit and a $50.00 administrative fee. I agreed to pay all of the fees in order to move in. The property manager provided me access to an online account to pay my rent and other activities. I went online and activated my new account. I made the 3 payments of $657.00, $551.00 and $50.00 and I had made the payments by taking the funds out of my checking account. Prior to me making these payments I checked my checking account to make sure there was enough available funds in my account to cover the payments. About a week later I had logged onto my online Branson Creek Commons account and I had discovered I was charged $25.00 2 times equaling $50.00 in NSF fees. That was impossible because I verified there was more than enough in my account to cover these payments. I immediately contacted the property manager who I did business with to move in and I informed her of the situation. She did get back to me and informed me that "Pay Lease" indicated the 2 payments were returned for NSF and there was nothing she could do. It is now August 20, 2019 and this has been going on and I can't get anyone on the phone at "Pay Lease" after calling multiple times. I informed the property manager that when I pay my September 2019 rent it is going to be $50.00 less than my monthly rent. I'm not going to pay $50.00 in NSF fees when nothing was ever returned from my bank. I have sent copies of my bank statements to the property manager proving there was enough funds in my account and she informed me that "Pay Lease" will not credit me back the $50.00. I have paid my August 2019 rent on time and in full and I my current balance is $0.00. If "Pay Lease" fails to issue me a full refund, going to court is next.

On my mistake I made a payment to my leasing company with the wrong bank information. When the bank noticed I had insufficient funds they returned the amount to that bank account. However, Paylease.com continues to charge me a 25.00 fee which is resulting in a $35 NSF from my bank every other day which is causing my bank account to become more in debt.