Z57 Inc

Review: I signed an agreement and on the same day cancelled service. According to their terms of agreement, you have 3 days to cancel by calling (866) 412-3343. I called February 18th and spoke with [redacted] who transferred me to [redacted] who then transferred me to someone else but I was disconnected. I called back and got [redacted] who again tried to transfer me and got disconnected. On the same day, I sent a text message and email to the sales person, [redacted]. On February 24th, I received an email from [redacted] following up on support set up and I emailed her back that I had canceled my service agreement. I called [redacted] again and was transferred to [redacted] who sent me an email to attach the text conversations and email for review. The salesperson and customer service department are claiming that I had to speak with the salesperson directly, which is not what the terms of service indicate.Desired Settlement: Full refund and cancellation of annual contract as indicated in my request

Business

Response:

Dear to whom it may concern, This matter has been resolved with the client directly. We have provided the client a full refund and wish her nothing but success in the future! Thank You, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The company worked directly with me in resolving and wanted to go above and beyond because she said it was "the right thing to do." I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased the Z57 Facebook IDX real estate website in Sept 2013. It took 6 month's going back and forth to get the system they offer working. They changed IDX vendors 4 or 5 month's after taking their service they said the new vendor will work and it did. Regardless, I was billed for it every month. Every other month following the functioning site, I would receive a sales call from Z57 trying to promote another product to me. I would say I'm not interested in buying anything else unless they would credit me for the month's of service I paid for, but did not receive. The sales rep would promise they would handle it and I never got a call back. This happened every other month for a year. When my credit card changed numbers the end of last year, Z57 called asking for the new number. I refused to give them the new number and said to cancel the monthly service. We are now entering the 3rd month and the bill continues to climb. Each contact to straighten it out has ended with someone is going to call back. The only calls, emails and letters is from the billing department, demanding payment.Desired Settlement: Cancel service, remove the balance and never contact me again.

Business

Response:

Dear to whom it may concern, This matter has been addressed with the client directly via phone on 1/22/2015. We have come to a resolution that the client is happy with and we wish the client nothing but success in the future. Thank You, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Everything that I stated, they verified to be true. Including sitting on hold 2 times in excess of 20 minutes to cancel!. But, just as your stock response says, if they fulfill there remedy, the matter is resolved to my satisfaction. Regards,

Review: I was in a no- contract service, both myself and my assistant called to cancel the service over a month ago, and we were given the runaround and told they don't accept phone cancellations. I was advised today that they've been billing me this whole time, emailed to remind them I had canceled, and was told that they do not accept email cancellations, only phone cancellations. So I called in once again to cancel, and again they gave me the runaround, were argumentative, and would not honor my request to cancel. They have not threatened to send me to collections and report to my credit report. In the research I did online, this is apparently a common practice of theirs and a common experience of their customers.Desired Settlement: Simply cancel my account and the erroneous "debt" as of November 1st when I called in; I will pay the prorated difference for what I truly owe prior to that date.

Business

Response:

Z57 Response

On 2/24/2010, Mr. [redacted] purchased Bronze Package and agreed to a month-to-month

Terms and Conditions. The Terms and Conditions are provide at the point of

sale, to ensure all clients have the opportunity to ask any questions they

might have before finalizing their purchase.

When agreeing to Z57 Terms and Conditions the clients confirms

their agreement by checking a box in an online form and submitting the form, at

which point, Z57 captures the IP address along with the date and time of the

Terms. In this case the IP address was [redacted]

and the client submitted his agreement to the terms and conditions on 2/24/2010

at 5:03 PM. It

is not customary for Z57 to send a hard copy of the Terms and Conditions to a

client’s physical address, as a copy is sent to them at the point of sale via

email.

The first documented request to cancel

in 2013 occurred on 12/18/2013 at 11:53 AM when Mr. [redacted] contacted the

Client Development Department requesting to cancel his account. The notes left by the Z57 Representative from

the conversation state that Mr. [redacted] stated that he thought he had

cancelled months ago. Prior to this

call, the last documented instance when Mr. [redacted] requested to cancel the

account was 8/26/2011 and during that call he elected to continue his

service.

Mr. [redacted] has stated that he and his

assistant called prior to 12/18/2013 requesting to cancel his service and was

instructed to email in his cancellation request. However, Z57 has no email records of Mr.

[redacted] requesting to cancel service in all of 2013. Additionally, our phone

records show that no inbound calls were received in November 2013 from the two

telephone numbers on file for Mr. [redacted]: ###-###-#### and ###-###-####.

On 10/29/2013, Mr. [redacted] assistant

did contact Z57 to learn of the cancelation process which included inform the

assistance that Mr. [redacted], the account holder would need to telephone Client

Development and place the cancellation request personally for the security of

the account.

Z57 Cancellation Policy has always required

that the account holder telephone the Client Development Department to cancel

their account. Additionally, the

cancellation request is a 30-Day cancellation notice, which therefore means one

additional billing cycle occurs after clients request to cancel service. The Terms and Conditions which Mr. [redacted]

agreed to when signing up for Z57’s service clearly state this Cancellation

Policy:

3. You, or your authorized representative, have

up to 3 business days following the date of your receipt of these Terms to

cancel service and receive a full refund. After 3 business days, all sales will

be considered final. As an example, if you purchase a website on Monday, you

will be eligible for a refund through the end of business on Thursday.

Cancellations