You Move Me

The words cannot describe how grateful I am to you. I have filed a complainagainst you move me company originally within the company and they neverresponded and ignored me. But when I reached you , you have not only helpedme by making them contact me but they have also decided to pay $305.00 forthe...

damage to the materials they have cost me. I have paid them 900$ for themove but since they came back with that number I would like to close thecase by accepting that amount and thank you for the bottom of my and myfamily's heart for helping us out. It feels good to know that there is asomeone out there who can stand for some who has no help.

Outstanding moving crew: Polite, well groomed, hard working! They had to carry a couch up to the fourth floor because the elevator was too small - no complaining, no "attitude".
You Move Me has a set of fifty boxes of assorted sizes to help with packing. I suggest you get it instead of making trip after trip to the grocery store or liquor store for boxes.
Make sure the estimator has a clear idea of how many boxes you will be moving and indicate if you are moving into a busy high rise. Get a three person crew, not two. One moves boxes while two move furniture. It's faster so in the end will cost less money.

Regarding my complaint [redacted]
I would like to provide the following update. I had a phone chat with [redacted] [redacted] (the franchise owner of YouMoveMe) on Thursday June 23rd and we have reached an agreement to refund me the sum of USD $ 776.26. I would like to let the Better...

Business Bureau that YouMoveMe Management and customer service gave my case  all their attention and resolved my complaint. Knowing that YouMoveMe management will look after their customer satisfaction, encourages me to consider and recommend their services in future.Can you please let me know that you received this email and that you mark my complaint [redacted] to be resolved? Regards,[redacted]

I used You Move Me to move my family from Toronto to Oakville last month. Overall the guys did an amazing job. My wife commented on how quickly they worked and was impressed that they came in almost $100 under budget. We loved the plant and coffee; nice touch!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not a professional mover, so I don't know what information will be valuable to a mover in order to price things.  If they had asked "Are there fragile items to be moved?", I would have said there are and would have provided a list.  I was not asked that question during any of the conversations I had with this organization.  I don't know what information they need to make an accurate quote.  Also, they say that I agreed to the change, but I didn't have much choice, my mother had to be out of her condo the day they communicated that I needed to pay more, and, if I hadn't agreed to the price change and they denied service, I wouldn't have been able to arrange for another moving company to come in on the same day.  I also find this response misleading because when I was told that they needed to adjust the price, fragile items were not mentioned as the cause, only that they didn't quote packing for more than the Kitchen and the 2nd bedroom.  If the tapes were pulled, as [redacted] told me they would do, they would find that, when [redacted] and I planned the move, she asked me whether they were going to pack just the kitchen and the one bedroom and I said "no, the whole condo."  So, if an adjustment needed to be made, it should have been done at that time and not on the day of the move, when there was no opportunity for me to find another mover if I didn't agree to the price.  The "discounts" mentioned in the response surprisingly add up to the additional $1,000 over the estimated cost that I paid, so I am not sure how these are "discounts" to me.
Regards,
[redacted]

I am very sorry for our delayed response to you on this [redacted]er. Our company immediately reached out to [redacted] Crabs directly on Aug 5th in order to resolve this issue as quickly as...

possible. We should have communicated our plan and interactions with [redacted] to you from August 5th onward. For not doing just that, I apologize. 
However, I am happy to inform you that this situation has come to a mutually agreeable and mutually happy ending. 
On June 17th, 2015 we completed a move for [redacted] Crabs. The original plan was to move from her home in Madison, WI to a new house in Oregon, WI. On the day of the move [redacted] was unable to complete the closing on her house, so we moved her into a storage unit that she reserved as a last minute solution. The move went smooth overall.
A couple days after her move, [redacted] came into our office and spoke with the general manager ([redacted]). [redacted] said she was pleased with the move overall, but there was a mini refrigerator that was left behind which she then had to move on her own. She also mentioned that the movers seemed to take a little bit too long at the storage unit. [redacted] expressed that her moving process was becoming more expensive than she originally planned because of the storage costs, and having to pay for a move into and out of storage. 
We gave [redacted] a $50 discount and 10% off to help with these expenses and because she was a repeat customer. 
 
We completed [redacted]'s move out of storage and into her new home on July 11th, 2015. The next day [redacted] called into our call center saying that her TV wasn't working. We picked up the TV and brought it to our office to fix it. The TV was not working 100%. The power on light was not working, and the digital control switches on the right side of the TV were not lighting up.  After evaluating the TV there was no physical damage, no loose wires, or moisture inside the TV. As it says in our contract, I informed [redacted] that we can not be responsible for the inter workings of electronics, which includes the TV. Also when moving customers into or out of a storage facility we can not be responsible for any previously damaged items. We have no control over what happens to her belongings while in storage. 
 
After Receiving this Revdex.com complaint from [redacted], our general manager called her on August 5th. Although we did, and still feel very confident that [redacted]'s TV was not damaged by our movers during the move. We wanted to help [redacted] through what is clearly a very difficult and stressful time in her life. We offered to pick up [redacted]'s TV, pay for it to get repaired, and deliver it back to her in working order. Geek Squad came to look at the TV on Saturday, August 8th.  There was one panel in the TV that wasn't quite getting enough power which is why the lights on the TV were not working. He did a quick re-boot of the TV and it was working good as new. We called [redacted] to set up a time that would be convenient for her to have us deliver the TV back to her. It was arranged that our General Manager [redacted] would deliver the TV on Monday 8/17.
 
Today [redacted] delivered the TV to [redacted] and placed in on her TV stand in the basement. The TV was plugged in, turned on, and cable TV was hooked up to make sure it was working properly on all levels. [redacted] was very pleased to have her TV back in working order. 
 
In our books, this case is finally closed. [redacted] is happy to have her TV working again. We are please to have a satisfied customer. 
 
If there is anything else you need from us, or if you have any other questions, please just let us know.
 
Thank You,
[redacted] and The You Move Me Team

Complaint: [redacted]
I am rejecting this response because: The floor repair will require 4 days, 12-18 hours of complete dry time each day, of which my family is not able to reside in our residence. I spoke to the manager regarding the displacement of my family, and the total cost for accommodations being more then 600.00 and we agreed to settle on a the sum once I had confirmed the exact amount of time we would need to be out of the house with the contractor. I am requesting the general manager pay for 3 nights of hotel expenses on westside of oahu. I tried to contact the general manager several times after reviewing prices for hotels during the repairs, I asked for 1600.00 to cover the hotel expense, plus taxes and additional cost for boarding our pets.  This does not include cost for parking or food. I will absorb those expenses for my family. I request the general manager pay for our accommodations in full.  He has failed to respond or acknowledge our attempt to agree on this.  The general manager did secure a floor repair with a reputable company after nine months of myself and spouse reaching out to him. Matt only contacted us when we persisted he fix the repairs and accommodate our family to ensure the floors are repaired in the manner of which we purchased the house.    
Sincerely,
Jeff And Jessica K[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
From: [redacted] [[redacted]] Sent: Saturday, June 11, 2016 8:18 PM To: info <[redacted]> Subject:...

Order [redacted]  Complaint #[redacted] has been resolved 
Regards,
[redacted]

The words cannot describe how grateful I am to you. I have filed a complain
font-size: 12.8px; font-family: arial, sans-serif;">against you move me company originally within the company and they neverresponded and ignored me. But when I reached you , you have not only helpedme by making them contact me but they have also decided to pay $305.00 forthe damage to the materials they have cost me. I have paid them 900$ for themove but since they came back with that number I would like to close thecase by accepting that amount and thank you for the bottom of my and myfamily's heart for helping us out. It feels good to know that there is asomeone out there who can stand for some who has no help.

Hello, We have admitted fault and plan to pay for the repairs.  We first had to special order a stain from Sherwin W[redacted] to come from Seattle.  The cost for 1 gallon was over $700 which we purchased.  We had found a contractor to come give an estimate and agreed to do the...

work.  By the time the work came around the company was no longer in business and we had to find another company.  We found another company and lined them up.  We also offered an additional $600 in accommodations not because of needing it for the floor repair but to be understanding of the homeowners asthmatic condition.   Matt M[redacted]General Manager / Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business did not provide any resolution to my complaint.  They neglected to ask enough questions to provide an accurate quote.  I answered all questions that were asked of me honestly.  So, I shouldn't be charged more, especially when I had no time to look for another mover.  My mother needed to be out the day that they increased the price.
Regards,
[redacted]

The company showed up at noon when their arrival window was set between 8 and 10:00pm. I had received a written estimate of $801 the day before. When movers arrived they wanted to charge over $2,000.

My move was handled with care and speed. Everything went well and I recommend You Move me to others.

Cheating! I will never never recommend their service to anyone. Here is our story: My wife had contacted them, shared all our rooms (like Living room, 2-Bed room, Kitchen etc. Information), even shared the total number of boxes used during our last move which was some 1.5 Years before, and got an estimate of $700.00 -- 800.00; Well, the day the Movers came, inspected the whole house, confirmed and verbally shows they are with the estimate of 700 / 800 expense; Well, the final amount they charged: $1437.00!!!! After spending some half-hr. over the ph., finally reduced to $1300.00!! We moved local, if that amount or even anything near was shared, I could have done myself as much as we could!! Never use their service, I burnt my fingers

Review: do not hire this company to move you! came 2 hrs late, had 3 men who never moved before, took 12 hours to move me, had a truck too small to move furniture only,had no appliances to move, had to move the rest of my furniture the following day myself with a rented truck, could not reach management to voice my complaint 10 days after our move. Management saw nothing wrong, no apologies. The movers were friendly, the people on the phone were helpful,but the move a nightmare!We moved a year earlier and were moved in 4 hours total..12 hours for this company, same amount of furniture, and 20 minutes away, is totally unacceptable.Desired Settlement: some compensation would be nice.

Business

Response:

Unfortunately, Mrs. [redacted] was very a difficult client that we had a lot of difficulty satisfying. In the beginning of the job our truck team called to say that Mrs. [redacted] was being verbally abusive and asked management how to handle the situation. Management

recommended that the job should not be completed. After talking to the crew and Mrs. [redacted] we reconsidered and guided the crew to stay on the job and to do everything possible to make her happy.There are many details that are incorrect with Mrs. [redacted]'s claim:

• When a job is booked there is a 2 hour promise window given.o Mrs. [redacted]'s appointment was booked for 12pm so her promise time was 12pm-2pm. She signed the contract at 1:56 which was after the walkthrough of the job with truck team (see contract for start time stamp). We were not 2 hours late as stated by Mrs. [redacted].

• Mrs. [redacted]s job was completed with a 24' truck which is standard for local movers and with the items she listed during the booking process would have been adequate but she had more items to move than she stated at the time of booking which

increased the job duration and created capacity issues.

We did offer to go back to the first house to get the patio furniture that did not fit on the first trip. Mrs. [redacted] stated that she would get those items the next day with her son.

• There was a 3 man truck team on her job and the teammate with the least amount of moving experience had 1 JS years of moving experience.

• Because of the difficulty we had satisfying Mrs. [redacted] during the job we discounted the job. (see invoice attached)

o A 3 man team did the job - we charged her for a 2 man team.

o Mrs. [redacted]s job was started at 1:56pm and completed at 10:59pm, per her signature; never did it take 12 hours. It did take 9 hours of which we only charged her for 8 (see invoice for end time stamp).

o On 7-9-2013 Mrs. [redacted] called into the office to state that she still wasn't satisfied with the outcome of her bill for the move. The decision was made by our office to credit her addition $165 in the attempt to satiSfy Mrs. [redacted] (see credit).

We work very hard to satisfy every customer and I believe that with Mrs. [redacted] every attempt was made to do so, but in the end no matter what we did Mrs. [redacted] was not going to be happy.

Sincerely,

Review: I would advise as a previous complainant stated to avoid using their services. Their advertising states that they give upfront rates, with no surprises, and will carefully pack your items. They provided an estimate, of which when they performed the work they were double the time that it took. This would be pushing the claim of being upfront. They had called beforehand to inventory the house, and had little changes to the amount of items to be delivered. They were asked to move a washer & stove between places during this inventory. They were not able to move a kitchen table, but they took a grill with them.

Before the move, the movers took video of the furniture saying it would be used to help show if furniture was damaged. While packing the truck we noticed that they hadn't wrapped furniture, and had to point it out to them. At this time, they started to remove the furniture and use only the saran packing wrap on the furniture while setting the items down in the street. The movers themselves plainly stated they did not have enough packing material, but was not their fault because the truck had a standard amount of packing material. To travel between houses was at maximum a half-hour, but it took them an hour to arrive. During unload of the furniture we started to notice damage to the furniture immediately. We started to point out the problems. But agreed with the movers that we would finish the move, and then they would stay , check the video, and photograph damage, and report this to their bosses.

However, after the furniture was done being moved in one mover stated 'we are done moving the furniture in'. They left, without reviewing the video or photographing the damage. 10 minutes after they left, they called to say they were going back to the old place to deliver the appliances. I was left not knowing what was happening during this time, I just only knew they left. We had to scramble to get someone in Milwaukee, so my wife went. When my wife arrived she asked why it took so long to move. She was told that their bosses were stupid and didn't know what they were talking about when giving an estimate. When she asked to talk a manager before rendering payment, she was told they would call the police if she didn't pay them. The contract that we signed clearly states, "When you are happy your payment is due". We were not happy and were asking to speak to a manager before payment. We were not provided any receipt or breakdown of the time took.

After the move, we were able to more fully inventory the damage. We found damage to walls and appliances in both the houses during the move. There was a large quantity of damage to the furniture. As the terms of their contract, we informed them immediately and sent them letters with photos showing the damage. We stated in the letter that we would be glad to reconcile the damage with the video they took.

When I finally did contact a manager there, he was defensive and belligerent. He said he didn't believe his movers caused damage. They wanted to settle for $300 off the bill and call it done. The manager was picky on the wording of our complaint letter rather than having a calm conversation and hearing the concerns of a customer. At one point he said, "What do you want?" Of which I said calmly that I want them to honor the terms of their contract and assume responsibility for the damages. In response to this claim he didn't believe his movers did damage, I said we don't need to believe because we have video which we can both look at. I offered that we could meet and review the video together. He said that his movers didn't do a good job taking video. He even stated, in reaction to his movers threatening my wife, that the movers didn't handle this properly. He stated the conversation was over and hung up.

The advertising of YouMoveMe is very clear. The say they are not like other companies and have only one goal to make the move stress-free. Unfortunately the move was full of stress, and their actions afterward have not been responsible or professional.Desired Settlement: We want YouMoveMe to take responsibility for their side of the contract. We want them to take responsibility and attempt to get our damage items repaired, which we itemized for them. We want them to negotiate on the time they charged as they left without clearly communicating their intentions. They provided no documentation to justify their charges by not providing a receipt of any kind. We attempted to correct our complaints on the night of the move, which they responded with threats.

Vendors should attempt to listen to their customers and put forth a responsible effort to hear their side of the story, whether they want to believe it or not. They took video, whether good or not, there is a reasonable means for both sides to reconcile the claims which we have offered before submitting a complaint.

Business

Response:

We at YMM strive to satisfy each and every customer. The

move for the [redacted]’s on Dec. 27th was no acceptation. Unfortunately

there are some discrepancies with the claims by the customer but we admit that

the move did not go flawlessly.

Damage: We

acknowledge that there was damage that occurred during the move :