Yelp.com

Complaint: [redacted]
I am rejecting this response because I did not receive a definite response.  I was not downgraded until the 2 clients.  As for the not encouraging reviews, I disagree.  I have been two businesses recently that asked for yelp reviews and advertised with yelp. I also use square as my processor and they have an email I can send my customers encouraging yelp reviews.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
This has been an ongoing issue and we requested tracking information to see why the checks have not been getting to the PO box. There's always tracking information or ways to get it. They simply refuse to give it to us. Why? 
These checks (multiple) were also supposed to be expedited to get here by week's end. Waiting another week for checks that should've been sent months ago is unacceptable. They didn't even mention or apologize for the poor customer service we have received. This is the worst company I have ever had the displeasure of doing business with. 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/05) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding the business page for [redacted].
You expressed concern that your business page contained incorrect information. We've gone ahead and...

updated the page to reflect what appears to be the current business information: http://www.yelp.com/biz/[redacted]
You also asked for your business to be removed from Yelp, but we actually don't remove business listing information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.
Regards,
[redacted]
Yelp Inc.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted], It is still incorrect. You are the second representative to "correct" the listing. This shows me the non existent ability of Yelp to maintain helpful information on business profiles. To my understanding it is public information but if it will harm or prevent business that we would get otherwise Yelp should be required to take it down. If I am looking for a business class Sharepoint system that I'm going to spend 500K+ on and I see this type of business on Yelp, I'm absolutely not going to use that company because obviously if they have to be on Yelp to be successful they aren't good at what they do. These are the services we offer. If your final answer is no, please send me your legal contact information in your next reply.
Final Business Response /* (4000, 9, 2016/01/13) */
Hi [redacted],
Thank you for your response.
It appears the information on your Yelp page matches the information currently on your business website. That said, if the information on your Yelp page is incorrect, you can suggest updates by selecting the "Edit Business Info" link on your Yelp page. Please note that any changes you make will still need to be approved by our moderators.
It sounds as though you are again asking that your business listing be removed, but as previously stated, we don't remove business listing information. Yelp is allowed to publish business names and publicly available information about businesses under the well-established fair use doctrine, as well as First Amendment principles. Generally speaking, this means that we can display business names and trademarks "for purposes of comparison, criticism, point of reference, or any other such purpose." See New Kids on the Block v. New America Pub., Inc., 971 F.2d 302, 306 (9th Cir. 1992).
Regards,
[redacted]
Yelp Inc.

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for [redacted].We are sorry to hear you are not satisfied with your advertising campaign. To be clear, while the goal of advertising on Yelp is to drive more traffic...

to the business page, which may ultimately result in more customers, it is important to keep in mind that results are not guaranteed.You also expressed concern with the pricing structure of your advertising program. To clarify, you signed up for an advertising program with $35 monthly fixed costs plus an ad click budget of $275, for a monthly maximum of $310. The monthly fixed costs were for your enhanced profile, which included features such as competitor ad removal and a photo slideshow. Your monthly cost per click budget cap was set at $275, which means you were only charged when someone clicked on your ad and you agreed to pay up to $275 a month for those ad clicks. If you did not reach your monthly budget cap, you would only be charged for the ad clicks you received. However, if you did reach your monthly budget cap, we no longer delivered ads for your business for the remainder of the month so that you wouldn't have to pay more than you agreed to.We also want to clarify that ad clicks and Customer Leads are separate entities of information.An ad click is when a person clicks on your business's Yelp ad. When a user is searching on Yelp for a business in a certain area, we do our best to provide that user with a Yelp Ad applicable to their search. Yelp Ads appear above the natural search results, as well as on your competitors' business pages. The Yelp Ad is differentiated from the natural search results by am orange border, and has the notation "Ad" in next to the business name. Clicking on your ad impression will take the user to your business page on Yelp, and you are being charged when someone clicks on your ad. You can view a breakdown the number of ad clicks you received by logging in to your Business Account at [redacted] and clicking on the "Yelp Ads" tab.Once a user is on your business page (regardless of whether they found it through an ad impression or through another means, such as our natural search results), additional actions they take while on your page may appear in the Customer Leads and Activity Feed sections of your Business Account. Customer Leads are intended to show you how our users are adding and accessing information located in your Yelp business page after they've landed on the page. For example, Customer Leads activity includes directions and map views, mobile calls, clicks to your website, and more.You also indicated that you would like to cancel your ad program. It looks like you were in contact with an account manager, Lindsay on September 20, the day before you filed this complaint. As you may recall from the conversation you had with her and the email she sent you, we require 30 days written notice to your account management contact if you wish to terminate your advertising program, so if you would like to cancel your advertising program, please email [redacted]. We've also forwarded your message to the appropriate parties for their consideration.Regards,[redacted]Yelp Inc.

Hi [redacted],Thank you for writing back.We forwarded your message to the appropriate parties. As you may recall, an account manager, [redacted], left you a message and sent you an email on January 26, 2017 to let you know that we are refunding you a total of $162.41, as you were charged $143.26 on December 1, 2016 and $19.15 on January 1, 2017. Please allow 7-10 days for this refund to process internally.Regards,[redacted]Yelp Inc.

Complaint: [redacted]I am rejecting this response because:
The tactics used by Yelp to harass and pressure busy business owners with multiple daily phone calls to trap them into accepting and falling victims for false advertising promises and claims is completely unacceptable. Yelp knows that business owners don't have the time to read all the small prints in a contract, and they rely on sales people to sell as many ads as possible, and in return make false promises and claims to get the business owner to agree on a trial contract. Yes, the sales girl did say there will be a fixed cost of $125, but promised that it should not exceed $200 if there was any clicks on the ads. But, when I find out that the clicks on the ads were costing almost $5 per click, that's when I decided to cancel the ads. Additionally, no video was produced and no enhancements were made to the ads. I also paid Yelp $525, the amount I was billed the first time. But, it seems that Yelp uses not only harassment tactics to trap business owners into false advertising contracts, but try their best to drain the financial resources of small business.    Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/02) */
Hi Dr. [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted] and [redacted]
You have alleged that "yelp is in the practice of extorting advertising...

revenue from unsuspecting businesses which may or may not have bad reviews on their site." We want to be clear that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are treated. Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. We understand there are some misconceptions about this, so we invite you to visit http://www.yelp.com/advertiser_faq and http://officialblog.yelp.com/2013/05/no-yelp-doesnt-extort-small-businesses-see-...⇄ to learn more.
If you believe, however, that an individual has provided you with different information, we would like to investigate further. To that end, please provide us with the name of the individual whom you spoke with, their phone number, and the date and time of your conversation with them, if known.
You also expressed concern with the recommendation software. As you may have read, the goal of Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured. Even though it inevitably affects legitimate reviews from time to time and misses some fake ones, too, it helps protect the integrity of the site both for consumers (who will be less likely to be led astray by bogus reviews) and business owners (who will spend less time worrying about whether their competitors are writing negative reviews about them).
It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. Please also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
You also wrote, "yelp needs to remove the false and negetive reviews for our business." We assume you are referring to the reviews by [redacted] P and [redacted] S, as you've recently flagged these reviews. As you my recall from the messages you've received from the Yelp Support team, the reviews have been evaluated and left up, as they were not found to be in violation of our guidelines. You claim that these reviews are false; however, Yelp does not take sides in factual disputes. Rather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review.

Finally, you requested a refund. Our records indicate that you were signed up for a cost per click (CPC) advertising campaign from February 15, 2012 to February 19, 2012 and that you were signed up for an impressions-based advertising program from September 6, 2012 to October 31, 2013. When advertising, you are either electing to pay every time a user clicks on your ad impression (when doing a cost per click program), or you are paying for the delivery of a certain number of targeted ad impressions (when doing an impressions-based program). You claim that "yelp has charged us over 4200 dollars in advertisement fee which it did not deliver on any of the promises that were made," but advertising services were delivered in accordance with the terms you agreed to, so we will not be able to offer you a refund. Thanks for understanding.
Regards,
[redacted]
Yelp Inc.

Hi Vassil,Thank you for your response.Please be assured that this situation has been reviewed extensively. We stand by our decision to leave Sean M.'s review up since it appears to reflect the personal experience and opinions of the reviewer.As you may recall from the previous correspondence you've had with the Yelp Support team, while we share your concern about the possibility of a defamatory review on our site, we don't adjudicate disputes between businesses and their reviewers. Congress acknowledged this quandary by passing legislation that provides statutory immunity to online service providers such as Yelp for the content of third-party posts. See 47 U.S.C. §230. The case law is legion and unanimous in support of online service providers because of concerns that they would otherwise be forced to remove third party posts every time someone raised issue with their contents. See [redacted] Inc., 339 F. 3d 1119 (9th Cir. 2003);[redacted], Inc., 129 F.3d 327 (4th Cir. 1997); [redacted], 40 Cal. 4th 33 (Cal. 2006).We encourage you to contact the reviewer directly using the direct messaging function on our site in order to constructively address your concerns.  We do not recommend that you engage in anything other than a well-meaning dialog with the reviewer in order to sort out any misunderstandings.You also asked for your business to be removed from Yelp; however, we don't remove business information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.Yelp is allowed to publish business names and publicly available information about businesses under the well-established fair use doctrine, as well as First Amendment principles. Generally speaking, this means that we can display business names and trademarks "for purposes of comparison, criticism, point of reference, or any other such purpose." See New Kids on the Block v. New America Pub., Inc., 971 F.2d 302, 306 (9th Cir. 1992).Regards,HelenYelp Inc.

Initial Business Response /* (1000, 5, 2015/07/15) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted].
It sounds as though you don't accept our explanation of the recommendation software, but we...

can only stand by our previous statements. Yelp's recommendation software is an automated algorithm that attempts to weed out less reliable reviews while showcasing more reliable ones. This means that when reviews are posted to your listing, not all of them will make the cut. We acknowledge that even some legitimate reviews will not be recommended, but we still believe that the software as a whole makes our site more trustworthy and useful to consumers.
As indicated in our prior response, the recommendation software is automated to help avoid the potential for human bias inherent in individual decision-making: we cannot reverse the software's decisions, either to suppress an active review or to restore one that isn't recommended. But once again, the system is not static reviews may come and go as the recommendation software picks up new information.
While we understand your concerns, we want to make sure you are clear that federal law bars lawsuits against websites like Yelp for the decisions they make about which reviews to post or remove. See Carafano v. Metrosplash. com. Inc., 339 F. 3d 1119 (9th Cir. 2003); Zeran v. America Online, Inc., 129 F.3d 327 (4th Cir. 1997); Barrett v. Rosenthal, 40 Cal. 4th 33 (Cal. 2006).
We do understand the recommendation software can be frustrating at times, and your feedback is appreciated. When it comes down to it, all review sites face the same challenge: how to identify fake reviews among the many millions of legitimate reviews. It's no easy task, and there is always room for improvement. We hope to be able to continually improve on this issue.
You also asked for your business to be removed from Yelp, but we actually don't remove business listing information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.
Regards,
[redacted]
Yelp Inc.

Complaint: [redacted]I am rejecting this response because:
they deliberately didn't tell me that calls from solicitors would affect my costs so much, getting one or two a day then seeing my balance increase was very stressful. 
I don't think I should have to pay anything, as had I been informed I wouldn't have signed up.
Sincerely,
[redacted]

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for Halo-TLC. We've gone ahead and updated the category to what appears to be the appropriate category for your business: [redacted]We...

generally don't remove business pages unless the business appears to fall outside our eligibility guidelines, which does not appear to be the case here. From publicly available sources , your business appears to be in operation. For more information about our stance on removing business information, see: [redacted]We encourage you to take advantage of the features available to you on your Business Account. To learn more, check out [redacted]If you think there is additional information that would be helpful to assess this situation, please let us know. Regards,[redacted]Yelp Inc.

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted]You expressed concern with our recommendation software. As you may have read, one of the ways we try to help Yelp users discover...

local businesses is by using automated software with the goal of showcasing reliable reviews. The software looks at dozens of different signals, including various measures of quality, reliability and activity on Yelp. This means that solicited reviews may not be recommended by our software, but sometimes a legitimate review may not be as well.Because our recommendation software is automated, the Yelp Support team cannot manually override the software to recommend or not recommend a review. That said, our recommendation software runs on a daily basis, so reviews that aren't currently recommended may be recommended in the future, and vice versa.Please visit our Support Center for more info: [redacted]Regards,[redacted]Yelp Inc.

Hi [redacted],Thank you for your feedback.According to our records, it appears N[redacted] R's initial review was removed a little over a week after you first contacted us. It looks like you first contacted our Support team using two different email addresses on February 29 and March 1, 2016. It appears my colleagues L[redacted] and C[redacted] responded to you on March 2 and March 4, respectively, with instructions on how to report the review by clicking the flag icon (Case #[redacted] and #4[redacted] It appears you then reported the review using the flag icon on March 4, and that our Support team removed the review on March 8 (Case #[redacted]). Additionally, our records indicate that the Revdex.com notified us of your complaint on March 10.Regards,HelenYelp Inc.

Initial Business Response /* (1000, 5, 2015/12/18) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted].
You expressed concern with the recommendation software. As you may have read, the goal of...

Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.
It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. Please also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.
While we understand your concerns, we want to make sure you are clear that federal law bars lawsuits against websites like Yelp for the decisions they make about which reviews to post or remove. See Carafano v. Metrosplash. com. Inc., 339 F. 3d 1119 (9th Cir. 2003); Zeran v. America Online, Inc., 129 F.3d 327 (4th Cir. 1997); Barrett v. Rosenthal, 40 Cal. 4th 33 (Cal. 2006).
For more information about recommended reviews, please visit our Support Center: http://www.yelp-support.com/Recommended_Reviews?l=en_US
You also asked for your business to be removed from Yelp, but we actually don't remove business listing information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.
Regards,
[redacted]
Yelp Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just CLOSE my business on your website and don't tell me you cannot because you can put me back in Close status, and in 6 months my business will disappear off your page. That is what one of YOUR managers told me, so just do it. The staff at Yelp does not know what they are doing because one moment my business shows as Closed, then when I go back to look a few days later, it's open again. This inconsistency shows you the level of incompetence your staff really has with the business, and I want nothing to do with Yelp because they are unprofessional and unethical. CLOSE MY BUSINESS IMMEDIATELY OR MY NEXT COURSE OF ACTION WILL BE LEGAL.
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 12, 2016/01/04) */
Hi [redacted],
Thank you for your response.
While we enable business owners to submit changes to business pages on Yelp, our moderators evaluate those changes to ensure they meet our standards. We generally don't remove business pages because our use of this information is protected under the law. After further evaluation, our moderators have determined that your business appears to be in operation based on publicly available sources, so the closure banner has been removed from your business page.
Yelp is allowed to publish business names and publicly available information about businesses under the well-established fair use doctrine, as well as First Amendment principles. Generally speaking, this means that we can display business names and trademarks "for purposes of comparison, criticism, point of reference, or any other such purpose." See New Kids on the Block v. New America Pub., Inc., 971 F.2d 302, 306 (9th Cir. 1992).
Regards,
[redacted]
Yelp Inc.
Final Consumer Response /* (4200, 14, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I don't accept this response but just close this case. I'm done and will pursue legal action if necessary.

Initial Business Response /* (1000, 6, 2015/11/24) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business pages for [redacted] and [redacted]
You expressed concern with some reviews. It looks like you may be referring to the...

reviews by [redacted] C and [redacted] G, as you've previously reported these reviews. We have taken a second look at these reviews but, after careful consideration, we reached the same conclusion as before and are unable to remove the reviews. Additionally, we have carefully considered your concerns that one of the reviewers may have a conflict of interest, but we are still unable to confirm the conflict using the information we have in our systems. If a review appears to reflect the reviewer's personal experiences and opinions, it is our policy to let the user stand behind his or her review.
You also asked for your businesses to be removed from Yelp, but we actually don't remove business listing information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.
We also want to address your comment, "They participate in unfair and shady practices involving removing 5 star reviews when you do not agree to advertise with them." To be clear, a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are treated. Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. We understand there are some misconceptions about this, so we invite you to visit http://www.yelp.com/advertiser_faq and http://officialblog.yelp.com/2013/05/no-yelp-doesnt-extort-small-businesses-see-...⇄ to learn more.
With regard to your concerns with the recommendation software, as you may have read, the goal of Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.
It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. Please also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
Regards,
[redacted]
Yelp Inc.
Initial Consumer Rebuttal /* (3000, 8, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is understood that Yelp as a business cannot distinguish between a false competitor or ex employee review. That is unfortunate and has caused lots of grief for hard working business owners. However, false information being posted on a business yelp page violates TOS and Content Guidelines. We have NEVER been contacted by Yelp regarding the "[redacted] G" review. [redacted] G makes multiple false statements regarding our Ventnor location while she writes her review referring to our Northfield location. A yelp user with an ax to grind has posted information that will ensure that we will lose revenue. Posting that a "Juice Bar" does not produce "Fresh Juice" when we do in fact produce "Fresh Juice" is not within the terms of service and is a violation. We are a Juice Bar. For a person to post that we do not produce fresh juice at our Ventnor store is absurd and is sure to hurt our bottom line. We create jobs and have employees who depend on us to feed their families. Why has this review not been removed or at the very least, moved to the appropriate page? We have a yelp page for our Northfield store which is a "grab and go" location. We are requesting your help in removing this review based on its multiple violations or at the least, moving it to the appropriate store. Our Ventnor store is a FULL SERVICE location an should not be represented as otherwise. We will lose business when people wrongly accuse of not producing the product we advertise. You yourself can see that we advertise "Fresh Juice" and we obviously have produced such based on the other reviews we have. Why can someone now go on and state that our Ventnor store does not produce fresh juice? Why did we even claim the Northfield business if Yelp is going to just allow anyone to post false and inappropriate information on our Ventnor store? I previously had a reviewer write a review for our Northfield store that ended up on our Ventnor Yelp page. Yelp agreed to remove this review because they admitted that the review was for the wrong store. This prompted us to claim the Northfield page. Additionally, per Yelps guidelines, reviews should be based off of a "personal experience". The reviewer herself, "[redacted] G" states that she is not reviewing the business based off of "personal experience". I urge Yelp to please review [redacted] G's review for the wrong store and to please either delete it due to the violations I listed above or to please at least move it to the appropriate store so that our mother store, Ventnor, is not harmed by this review which states false information. We have already received multiple phone calls asking us if we make juice on site due to the false information in this review. Please help us rectify this situation and bring it to a close.
Final Business Response /* (4000, 10, 2015/12/21) */
Hi [redacted],
Thank you for your response.
We wanted to let you know that [redacted] G's review has been moved to the Northfield location.
Regards,
[redacted]
Yelp Inc.

Hi [redacted], Thank you for bringing this to our attention. We are glad to have this opportunity to address your concerns regarding the reservation you made at [redacted] using Yelp SeatMe.We've forwarded your concerns to our Yelp SeatMe team. A manager, [redacted], has let us know that he would reach out to...

you to explain the following, so please forgive any repetition. While Yelp SeatMe provides the software and technology to facilitate making reservations, please note that the charges and refunds for cancellations are at the discretion of the individual restaurant. We suggest you contact the restaurant directly to request a refund. We also wanted to let you know that [redacted] has reached out to the restaurant on your behalf. Regards,[redacted]Yelp Inc.

Complaint: [redacted]I am rejecting this response because: Yelp is refusing to honor their own protocol.  I also have a limousine business for the past 14 years.  It is mind boggling that a business as such would not have any reviews by its customers; in fact I had several(~a dozen or so) 5-star reviews.  This CORRUPT RACIST FASCIST ZIONIST company removed and masked ALL my reviews citing that they were mostly single review customers!  Well, then wake up and smell the roses.
 
I WILL launch these complaints against this RACIST corp. until someone with [redacted] would go after them and sue the f... of them!Sincerely,[redacted]

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted]We first want to make sure you know that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are...

treated. Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. We understand there are some misconceptions about this, so we invite you to visit [redacted]f to learn more.As you may have read, the goal of Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. Please also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.To learn more about recommended reviews, please visit: [redacted]Regards,[redacted]Yelp Inc.

Complaint: [redacted]I am rejecting this response because: THIS PERSON WAS NOT EVEN A CUSTOMER OR EVEN A POTENTIAL CUSTOMER THE SOLE REASON FOR EVEN BEING AROUND OUR  BUSINESS WAS TO USE OUR PARKING FOR THE FAST FOOD RESTAURANT BY US WHICH WE HAVE SINGS POSTED THAT SAY NO PARKING FOR FAST FOOD THEY NEVER ENTERED OUR ESTABLISHMENT HOW CAN SOMEBODY LEAVE A RESPONSE LIKE THAT AND NEVER STEP FOOT IN OUR DOOR AND MAKE PEOPLE BELIEVE SOMETHING THAT IS FICTITIOUS WHEN IT NEVER HAPPENED OR THEY NEVER HAD THIS EXPERIENCE ONLY BECAUSE WE TOLD THEM THEY CAN NOT PARK IN FRONT OF OUR STORE AND ITS POSTED EVER WARE OUTSIDE. FAKE AND MADE UP REVIEWS SHOULD NOT BE ABLE TO HURT PEOPLES ONLINE PROFILES  WHEN IN FACT THIS NEVER HAPPENEDSincerely,[redacted]

Hi [redacted]Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted].We understand that you may be frustrated with our decision to remove some of your previous public comments to [redacted] review of your...

business, but our position remains the same, as it appears you posted the street and partial address where this individual resides. It looks like you have since posted another public comment to this review, and that it has been left up.With regards to your comment, "she told me, 'If you advertise with us, the negative reviews would go away!'", we want to be clear that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are treated. Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. We understand there are some misconceptions about this, so we invite you to [redacted]If you believe, however, that an individual has provided you with different information, we would like to investigate further. To that end, please provide us with the name of the individual whom you spoke with, their phone number, and the date and time of your conversation with them, if known.Regards,[redacted]Yelp Inc.