Yelp.com

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted].I understand that you’re disputing the accuracy of a review of your business by [redacted], and I wanted to let you know that our team has taken a second look...

at the review.We reached the same conclusion as before and are unable to remove the review. We don't take sides in factual disputes; if a review appears to reflect the reviewer’s personal experiences and opinions, it is our policy to let the user stand behind his or her review. In some situations, business owners may want to message the reviewer privately, or post a public response explaining their own version of events. You can access these features using our free accounts for business owners ([redacted]), and you can find more information about how to respond to reviews here: [redacted]These decisions aren’t always easy, but please know we looked at this review closely before reaching our decision. Regards,[redacted]Yelp Inc.

Complaint: [redacted]I am rejecting this response because the information included is what I have already attempted and YELP has deleted. In the response to my complaint, the YELP representative states that I can state that I'm not accepting new clients on the page, which I have done several times. The YELP representative also states that YELP reviews each edit individually, which I know because that is when they have repeatedly taken off that information. YELP further states that I can't state a business is temporarily closed, despite the fact that this is what was recommended to me when I called to find out why they were removing edits from my page repeatedly. YELP claims that they won't allow businesses to remove their accounts, despite positive reviews only, because they're protecting consumers. How is it protecting consumers to refuse to work with a well intended person who is trying to give consumers accurate information that YELP then takes upon itself to remove.This is not my full-time job. I put it on YELP because I wanted to explore doing it as a part-time practice. I am fully employed and can't respond to the numerous phone calls. This response is unsatisfactory because it includes everything I've already tried with YELP that has been changed or forbidden on behalf of YELP. Why will YELP not update to accurate information. This isn't about protecting consumers. It's about YELP. I requested to have my information updated on 8/5/2016. I got a message from YELP completely ignoring the content of my request and notifying me that they'd revised my specialties area and that I could resubmit my specialties at a later date. Why would I resubmit information to an account I'm trying to update as full/unavailable?
I replied asking specifically that I'd requested to have my business page noted as temporarily closed and my phone number removed. I asked if it had been done and explained that I continued to receive calls. I further explained that I an now returning all calls and apologizing for their inconvenience and explaining the difficulties I have had with YELP representing me accurately. I have never received a response to that email. It doesn't take a rocket scientist to figure out that YELP trains it's phone representatives and those that respond to email to ignore any requests to close businesses etc. I am not satisfied with this response because I have zero confidence that this company will do what it says it will do in the response it provided. They haven't yet. Why would they start now?
Sincerely,[redacted]

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for [redacted].We forwarded your message to the appropriate parties. As you may recall, a manager, [redacted], reached out to by voicemail and email on November 17 to schedule...

a time to discuss your concerns.We are sorry to hear you were not satisfied with your advertising campaign. To be clear, while the goal of advertising on Yelp is to drive more traffic to the business page, which may ultimately result in more customers, it is important to keep in mind that results are not guaranteed. When advertising with a Cost Per Click program, you were electing to pay every time a user clicked on your ad impression. You were also paying for an enhanced profile, which included features such as competitor ad removal and a photo slideshow.You wrote, "I canceled the service at the end of April or Beginning of May 2016 not even 10 days into the verbal contract." We want to clarify that you have a written advertising agreement which you signed electronically, and per the terms of this advertising agreement, we require 30 days written notice to your account management contact if you wish to terminate your advertising program. Your advertising program began on April 28, 2016, and we were unable to locate a written cancellation request from you dated April or May 2016. Additionally, our records indicate that several members of our Account Management team were in touch with you throughout May 2016 regarding your advertising program.It looks like we received a written cancellation request from you on July 1, 2016, so your advertising program was terminated on July 31, 2016. As advertising services were delivered in accordance with the advertising agreement you signed, we will not be able to offer you a refund. There is currently an outstanding balance of $650 for advertising services delivered in June and July 2016. Once this amount is collected, you will not incur further charges.If you have further questions or concerns, please feel free to reach out to [redacted] directly.Regards,[redacted]Yelp Inc.

Hi Kyle,Thank you for your response. You wrote, "There was no notification of charging my credit card. No receipts, no invoices." After you signed up for your advertising program, we sent you an automated email with the subject line "Welcome to Yelp Advertising: Your Ads Are Now Live!" that recapped your purchase and the details of your campaign, including the maximum you would be charged per month and what your billing date was. As stated in this email, "The payment method on file in your account will be charged monthly, up to a maximum of $375, and your programs will continue unless cancelled. Your Yelp Advertising program will be billed in arrears (after services are rendered). [...] Your billing date is the 1st of the month."Advertisers also have the option to opt in to receiving billing confirmation emails in the Account Settings section of their account. You can view your billing statements at any time by logging in to your account at [redacted] and clicking on the Billing tab.Thanks for taking the time to share your feedback, and we'll make sure to forward your concerns to the appropriate parties so that they can take your suggestions into consideration.Regards,HelenYelp Inc.

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for St. [redacted] Preschool.You expressed concern with a review. It sounds like you are referring to the review by [redacted].** previous review was removed by our...

moderators because it violated our Terms of Service, but they weren't prohibited from posting a new review. In these situations, we allow reviewers to post an edited review, and will evaluate that review on its own merits if necessary.With that in mind, we've looked at [redacted].** current review and review udpate of St. [redacted] Preschool, and have elected to leave them up. If a review appears to reflect a user** personal experience and opinions, it is our policy to let the user stand behind his or her review. For future reference, if you come across content that you feel may violate Yelp** Content Guidelines [redacted], please let our moderators know by reporting it. You can do so by finding the content in question, clicking the flag icon on the website or the More Options/Overflow Menu (3 dots) on the app. You'll need to be logged into your account to report content.To learn more, please visit: [redacted]While reporting content doesn't guarantee that it'll be removed, our team looks at every inquiry and carefully evaluates the content against our guidelines. Each case will be reviewed by our team in the order it was received. Typically, you will receive a response to your report within a few business days. If you don't believe you've received our response, please be sure to check all email and spam folders (you may want to add [redacted] to your contact list). Regards,[redacted]Yelp Inc.

Initial Business Response /* (1000, 7, 2015/10/26) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted] Spa Repair & Service.
You expressed concern with the recommendation software. As you may have...

read, the goal of Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.
With regards to your comment, "It appears as though they will only post Negative reviews and never positive reivews," we want to clarify that the software affects both positive and negative reviews and that it applies the same analysis to everyone. You asked that we "put up the 5star review," but please understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
You also expressed concern with a negative review. We assume you are referring to the review by [redacted] G. As you may recall from the message you've received from the Yelp Support team, the review has been evaluated by the Yelp Support team and left up, as it was not found to be in violation of our guidelines. If a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review.
Regards,
[redacted]
Yelp Inc.
Initial Consumer Rebuttal /* (3000, 9, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
once again I never met this person he went on second hand information which was completely incorrect This is not the terminator years where algorithms take over By the way when I was told to pay as an advertiser the one star would go away You can do what ever you what yelp is meaningless to me I HAVE 155 5STARS ON HOME ADVERTISER THE ONLY TRUE FAIR AND BLANCHED REVIEWS BUT I DO UNDERSTAND WHY YOU LOST 62% OF YOUR STOCK IN THE LAST TWELVE MONTHS
Final Business Response /* (4000, 11, 2015/11/05) */
Hi [redacted],
Thank you for your response.
You have again expressed concern with [redacted] G's review. Our Support team has taken a second look at the review, and has reached the same conclusion as before and are unable to remove the review. We don't take sides in factual disputes; if a review appears to reflect the reviewer's personal experiences and opinions, it is our policy to let the user stand behind his or her review. These decisions aren't always easy, but please know we looked at this review closely before reaching our decision.
You also wrote, "I was told to pay as an advertiser the one star would go away." We want to be clear that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are treated. Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. We understand there are some misconceptions about this, so we invite you to visit http://www.yelp.com/advertiser_faq and http://officialblog.yelp.com/2013/05/no-yelp-doesnt-extort-small-businesses-see-...⇄ to learn more.
If you believe, however, that an individual has provided you with different information, we would like to investigate further. To that end, please provide us with the name of the individual whom you spoke with, their phone number, and the date and time of your conversation with them, if known.
Thank you.
Regards,
[redacted]
Yelp Inc.

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding the messaging feature of your Business Account for [redacted]. We're sorry to hear you ran into trouble. If you're still encountering this problem, could you please...

provide us with a screenshot of the error you're seeing? Please also provide us with your browser information by sending us the custom link generated at [redacted], which would help us determine if you're encountering a browser-specific issue.Regards,[redacted]Yelp Inc.

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns, but please note that we were unable to locate your business page with the information you provided. You expressed concern with the recommendation software. As you may have read, the goal of Yelp's...

recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.Even though it inevitably affects legitimate reviews from time to time and misses some fake ones, too, it helps protect the integrity of the site both for consumers (who will be less likely to be led astray by bogus reviews) and business owners (who will spend less time worrying about whether their competitors are writing negative reviews about them).It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. Please also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.To learn more about recommended reviews, please visit: [redacted]Regards,[redacted]Yelp Inc.

Complaint: [redacted]
I am rejecting this response because: It is one thing to express your personal opinion and experience(as Yelp states) and it is another to flat out lie! There is a difference and we are asking that Yelp recognize this and remove the review based upon this. If [redacted] would have said  the work passed city inspection codes but he was still displeased than that would have been his personal feelings,experience and opinion. Instead [redacted] lied and said the work did not pass now how do you think that looks to a maybe potential customer? Where Is [redacted] rebuttal and proof backing this accusation? Also why isn't Yelp asking that [redacted] provide proof? 
Sincerely,
[redacted]

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted]We first want to be clear that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are...

treated. Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. We understand there are some misconceptions about this, so we invite you to visit [redacted] to learn more.You also expressed concern with the recommendation software. As you may have read, the goal of Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. Please also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.While we understand your concerns, we want to make sure you are clear that federal law bars lawsuits against websites like Yelp for the decisions they make about which reviews to post or remove. See [redacted]For more information about recommended reviews, please visit our Support Center: [redacted]Regards,
[redacted]
Yelp Inc.

Initial Business Response /* (1000, 6, 2015/05/15) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted].
You expressed concern with [redacted] K's review of your business. As you may...

recall from the correspondence you've had with the Yelp Support team, the review has been evaluated and left up, as it was not found to be in violation of our guidelines. You claim that "This person never visited our establishment"; however, Yelp does not take sides in factual disputes. Rather, if a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his/her review. Additionally, while we recognize that each person has a different tolerance for strong language, Yelp generally lets reviewers tell their own story in their own words.
We encourage you to send a private message to the reviewer or post a public comment using a free business account. Many reviewers respond favorably to business owners willing to engage in constructive conversation, and at the very least, other Yelp users appreciate seeing business owners take a proactive approach to dealing with customer concerns. Our hope is that by utilizing these means you will be able to rectify any misunderstandings and come to an amicable resolution.
To create a free Business Account, visit https://biz.yelp.com/
Regards,
[redacted]
Yelp Inc.
Initial Consumer Rebuttal /* (3000, 8, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue has not been resolved. Unacceptable
Final Business Response /* (4000, 10, 2015/05/29) */
Hi [redacted],
Thank you for your response.
Removing reviews is not something we take lightly, and it is only done when it violates our Terms of Service or Content Guidelines. We understand that you may be frustrated with our decision to keep [redacted] K's review up, but our position remains the same.
Regards,
[redacted]
Yelp Inc.
Final Consumer Response /* (4200, 12, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The complaint has not been resolved.

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for [redacted]We appreciate feedback, and have forwarded your concerns to the appropriate parties for their consideration.We are sorry to hear you were...

not satisfied with your advertising campaign. To be clear, while the goal of advertising on Yelp is to drive more traffic to the business page, which may ultimately result in more customers, it is important to keep in mind that results are not guaranteed. When advertising with a Cost Per Click program, you were electing to pay every time a user clicked on your ad impression. You were also paying for an enhanced profile, featured video, and call tracking features.You wrote, "Sometime in November I requested termination." Please note that per the terms of your advertising agreement, we require 30 days written notice to your account management contact if you wish to terminate your advertising program, and we were unable to locate a written cancellation request from you dated in November. If you submitted a written cancellation request in November, could you please forward us the email (including headers) to [email protected], so that we can look into this further? Please be sure to indicate that it is in regards to Revdex.com case #[redacted].We also want to address your comment, "In January I was billed $840 and thought that was termination and fees. Apparently not." To clarify, your advertising program was billed in arrears, which means that we typically bill on the first of the month for advertising services that were delivered in the previous month. According to our records, it appears we attempted to collect $420 for advertising services delivered in November 2016 beginning on December 1, 2016, and that we attempted to collect an additional $420 for advertising services delivered in December 2016 beginning on January 1, 2017, but that we were unable to collect this total of $840 until January 9, 2017.With regards to your comment, "The data shows that 'interest' came from California Oregon New York Tennessee," we want to clarify that the location listed in a user's profile might not reflect their actual location.Your advertising program was terminated as of March 26, 2017. As advertising services were delivered in accordance with the advertising agreement you signed, we will not be able to offer you a refund at this time. That said, we have forwarded your message to the appropriate parties for their consideration. Thanks for understanding.Regards,[redacted]Yelp Inc.

Complaint: [redacted]I am rejecting this response because: I do not accept your response as your response is complete and utter nonsense and you know it. Vague waffle about your “recommendation software” just doesn't make any sense and just doesn't cut it.Yelp appears to be manipulating reviews to their own end and not for the benefit of the public at all.
There is no rhyme or reason or satisfying explanation as to why the reviews of my business are displayed (or rather not displayed) the way that they are other than to deliberately cause harm.
It is insulting to my patients to suggest that they are trying to “game the system”. They have no reason to do that and would be very upset hearing this I am sure. I have never asked anyone to review me on Yelp. I have patients who are being denied their right to free speech on Yelp. I think you did mention that people have a right to free speech? Well not on Yelp apparently.
It is very interesting that only the people who have something bad to say get to have free speech on your site, while those who had the audacity to write something good about my business are blatantly accused of being liars and you are saying your system is unbiased when that is obviously not the case. It just would not be statistically possible that your “system” is unbiased- since only bad reviews of my business are displayed and zero good ones- statistically very unlikely for a professional that has been in business for 20 years. Reviews are from my patients who have a right to be heard.
Apart from the fact that your “recommendation software” is blatantly and indisputably biased, the fact that you only show negative reviews about me actually contributes to further bias, because the rare patient that wants to write something negative about me is more likely to write it on Yelp than anywhere else on the internet because that is the only place where there are only negative reviews and no positive ones shown, so they will increase the effect of their negative comments by writing a review on your site rather than another. If Yelp wasn't biased in this way those negative reviews would likely be more evenly distributed in other areas of the internet. This contributes to a bias that harms my business further.
Therefore your explanation of your “review software” makes absolutely no sense and is completely faulty and should not be allowed.
Please show all my reviews in the recommended section as they should be.
 
[redacted]
Sincerely,[redacted]

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted]. We first want to clarify that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are...

treated. Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. We understand there are some misconceptions about this, so we invite you to visit [redacted] to learn more.With regards to your concern with the recommendation software, as you may have read, the goal of Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. Please also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.To learn more about recommended reviews, please visit: [redacted]Regards,[redacted]Yelp Inc.

Hi [redacted],Thanks for your feedback.It appears you and [redacted] discussed the difference between Yelp and other advertising platforms during your conversation of June 15, 2016. As you may recall, Yelp's ad delivery is based on your category, rather than specific keywords. Your business page was under the [redacted] during your advertising program, and it looks like your category has recently been updated to Financial Services.We also want to note that while you may have seen an estimated cost per click during the sign up process, this estimate was based on demand from businesses in your category and area at that time. It's important to keep in mind that cost per click may change over time based on demand. Additionally, as noted in the Ads and Upgrades Terms [redacted]) you agreed to when you signed up for your advertising program, "You agree to allow Yelp to implement an auto-bidding strategy whereby your bid price per click varies based on relevance, competition, and other factors."As advertising services were delivered in accordance with the terms you agreed to, we will not be able to offer you a refund. Thanks for understanding.Regards,[redacted]Yelp Inc.

Hi Dr. [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for [redacted].As you noted, you redeemed a $300 promotional ad credit. To redeem the $300 credit towards Yelp ads, you were required to sign up for our...

Cost Per Click (CPC) advertising campaign and put a credit card on file. You set your Cost Per Click monthly budget at $300. Once the promotion runs out, advertising continues until you stop your ads through your Yelp for Business Owners Account.Your advertising program was a self-serve program, which means that ads can be turned off by the business at any time through the Yelp for Business Owners Account. If you only wanted to use your $300 promotion, you would have needed to log in and end the program once that credit was used. During your ad setup there were Q&A's on the right side of the page explaining that you could stop your ads any time through the Yelp for Business Owners site.Below is a more detailed description of how the promotion was applied:March 9 - 31, 2017- You received 26 ad clicks which cost a total of $219.91- $219.91 of your $300 credit was used and you paid $0April 2017- You received 30 ad clicks which cost a total of $300- You had $80.09 remaining promotional credit for this month because it was partially used in March- The costs did not exceed your selected $300 monthly budget- You paid $219.91 for advertising services delivered in April.May 1 - 2 , 2017- You received 1 ad click which cost a total of $9.53- You had 0 remaining promotional credit for this month because it was used in March and April- You are responsible for $9.53 for advertising services delivered in MayYou can view a breakdown of how many ad clicks you received by logging in to your Yelp for Business Owners Account at [redacted] and then clicking on the Yelp Ads tab.You ended your advertising program on May 2, 2017. As advertising services have been delivered in accordance with the Terms ([redacted]) you agreed to, at this time we will not be able to waive the remaining balance of $9.53 for advertising services delivered in May. Once this amount is collected, you will not incur further charges. With regards to your claim you spoke with someone and "asked them to cancel my card and to not renew," we were unable to locate a record of such a conversation. If you are able to provide any additional information, such as the name of the individual whom you spoke with, their phone number, the phone number you called from, and the date and time of your conversation, please let us know so that we can look into this further.Regards,[redacted]Yelp Inc.

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted].You expressed concern with a review. It looks like you are referring to [redacted] review, which you previously reported. We have taken a second look at this...

review but, after careful consideration, we reached the same conclusion as before and are unable to remove the review. If a review appears to reflect the reviewer’s personal experiences and opinions, it is our policy to let the user stand behind his or her review.In some situations, business owners may want to message the reviewer privately, or post a public response to clarify any misunderstandings. You can access these features using our free accounts for business owners ([redacted]), and you can find more information about how to respond to reviews here: [redacted]These decisions aren’t always easy, but please know we looked at this review closely before reaching our decision.Regards,[redacted]Yelp Inc.

Complaint: [redacted]I am rejecting this response because:
I did not put the page up for [redacted]/Art Studio. I wish to remain private. Because our son added the page, I did not know the terms and agreements and I wish to have the page removed. The consumer has rights, the small business owner has rights as well. I wish to take down my page.Sincerely,[redacted]

Hi [redacted],Thank you for your response.It sounds as though you don't accept our explanation of the recommendation software, but we can only stand by our previous statements. Yelp's recommendation software is an automated algorithm that attempts to weed out less reliable reviews while showcasing more reliable ones. This means that when reviews are posted to your listing, not all of them will make the cut. We acknowledge that even some legitimate reviews will not be recommended, but we still believe that the software as a whole makes our site more trustworthy and useful to consumers.As indicated in our prior response, the recommendation software is automated to help avoid the potential for human bias inherent in individual decision-making: we cannot reverse the software’s decisions, either to suppress an active review or to restore one that isn’t recommended. But once again, the system is not static -- reviews may come and go as the recommendation software picks up new information. Please also keep in mind that users can see reviews that aren't currently recommended by clicking on the link at the bottom of your business page.We do understand the recommendation software can be frustrating at times, and your feedback is appreciated. When it comes down to it, all review sites face the same challenge: how to identify the most reliable and useful content amongst the millions of submitted reviews. It's no easy task, and there is always room for improvement. We hope to be able to continually improve on this issue.Regards,[redacted]Yelp Inc.

Hi [redacted]Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted].We first want to make sure you know that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are...

treated. Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. We understand there are some misconceptions about this, so we invite you to visit [redacted]As you may have read, the goal of Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. You wrote that you want "the positive reviews to be recommended and factored in our overall rating," but please understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.To learn more about recommended reviews, please visit: [redacted]You also expressed concern with a negative review. It looks like you are referring to the review by [redacted]., as it appears this review was recently reported by you or one of your colleagues. We have taken a second look at this review but, after careful consideration, we reached the same conclusion as before and are unable to remove the review. If a review appears to reflect the reviewer’s personal experiences and opinions, it is our policy to let the user stand behind his or her review.Regards,[redacted]Yelp Inc.