WOW! Internet - Cable - Phone

Complaint:
I am rejecting this response because: This is exactly the same response they sent previouslyWow is not reading my complaint or they are obstinately refusing to respondI want Wow to operate like a legitimate business and treat me like a legitimate customerThey must provide a price list for their services so I can interpret their billing as per Wow's customer agreementThis information is not available online or anywhere else on their bill.A bill without a descriptive price list is useless
Sincerely,
*** ***

We are only able to transfer services into someone else's name unless it is due to marriage, death or divorceWe are closing this issue as we are unable to assist with the request

The disputed equipment and final balance have been removed from this account

The consumer signed up for service on 05/31/which the customer was offered a rate of $per month for a year period which we honoredThe consumer's rate increased the following year for the 05/31/period; The rate that was agreed upon by the consumer was a $per month rate by the consumer
which we honoredThe 05/31/month period did not continue with any further discount and went to a month to month rateThe consumer was credited months for a monthly guideWe were unable to provide the consumer with a rate that the consumer was not satisfied with and the consumer parted ways with usThe consumer was given every month exactly what was promised month after monthThe consumer is is not justified any additional credits or adjusts to the balanceThe consumer has a balance of $

This is being withdrawn from the credit bureau report

We have attempted to contact this customer over the phone on 9/22, 9/27, and 9/29, leaving voice mails each time on the phone number providedOur calls to resolve this problem have not been returnedIf the customer would like to work towards an amicable resolution, we would be happy to assist her,
but we do need for her to answer or return our calls

Our tech has followwith this customer, who confirmed that the issue has been resolved

We have reached out to this customer regarding her concerns with our payment arrangement process and her slow Internet speedWe invite her to respond to us directly regarding any outstanding questions or concerns

Complaint: ***
I am rejecting this response because:I should not have to pay for a horrible internet connection and rude costumer serviceI only had the service for months I will not pay 340$ to cancel that is ridiculousI spoke with the service rep when I did my order and they told me told me this speed would run all my devices and it does not.
Sincerely,
*** ***

The consumer's bill has been fairly adjusted and will not receive another adjustmentPer our terms and conditions, all of our prices are subject to changeIf we are required by law to give you notice of a change in our prices, it may be provided on your monthly bill, as a bill insert, by mail, by e-mail, in a newspaper, by transmission over our cable system, by posting to our website or other communication permitted under applicable law

Complaint: ***
I am rejecting this response because:Although I "accept" this response in principal, I cannot accept it in the Revdex.com system because that indicates that the case is closed It clearly is not yet closed and until it is closed with a remedy in place I cannot "accept" any responses here
Sincerely,
*** ***

We have verified it was not our company who caused the damage to the front lawn and have informed the customer of this

Complaint: ***
I am rejecting this response because: WOW has called me times during business hours and I am not able to receive personal callsOn my breaks, I have tried calling WOW back at the phone number they left
on my voice mailHowever, no one answers that number and I was required to leave a voice mail, which I did several timesIn one voice mail that a "***" left me, he asked that I call again and leave a phone number and the best time to reach me, including after business hoursI left him a voice mail and asked him to return my call between 5pm & 5:30pm, along with my phone numberWOW has not attempted to reach me by phone againI also suggested in all of my voice mails that they could also respond to me in written correspondence, and I've received nothing from them
Sincerely,
*** ***

Complaint: ***
I am rejecting this
response because:The business is not behaving like a "better Business"; in fact, the business is continuing to exhibit inappropriate business practices In retaliation to my complaint, WOW (Wide Open West) has slowed my internets speed from 15mbps down to 2mbpsFurthermore, WOW is continuing with a price increase without proper notice or consent
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The caveats were in a link not in the advertisementSeveral individuals that called and were rejected and the consensus of this
group is that the link was not initially activeIt was added after the fact when they received several complaints
Sincerely,
*** ***

The erroneous charge has been removed from the account and we have taken steps to ensure that this does not go on his creditThe customer has our direct contact information in case he has any other questions or concerns regarding this issue

Initial Business Response /* (1000, 5, 2015/05/01) */
When ever your account reaches days past due or days past due if you request an extension service is partially disconnected with you having Ultra serviceYou will experience greatly rude Internet speeds and will be unable to watch any
digital or premium cable channelsThe $reactivation fee is a valid fee for these situation and can be avoided by having the account paid on timeWe have already issues a courtesy credit for a reactivation fee and a late charge on your account and no more credits can be issued for this situationif you have any further questions please contact Customer Care at 866-496-

Initial Business Response /* (1000, 8, 2015/09/24) */
The additional amount was not applied by WOW!We are showing the original amount for service received is lower than the customers comments detailIf you are still interested in getting this cleared up please call us at: (XXX) XXX-XXXX

Initial Business Response /* (1000, 6, 2015/11/16) */
Your bill has been explained to you and will be a charge of $a month going forwardWe will not compensate you for the cost of your modem that is a choice you made
Initial Consumer Rebuttal /* (3000, 8, 2015/11/17) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
If I was told in Sep that my monthly charge will go up to $50M in Nov 2015, I would not change my plan and would not have bought another modemI had a modem good for 30M speed alreadyI bought the new modem because I was told by Wow that I need a faster modem for the upgraded connection speed
Final Business Response /* (4000, 10, 2015/11/25) */
WOW does not reimburse for customer purchased equipment, the customer has the option of renting a modem from WOW and returning the modem they purchased if the would likeThe customer's monthly rate has been reviewed with them and is the lowest rate available for their level of service

Our contractor has reached out to the customer and has made arrangements for reimbursement for this issue