World Wide Vacations

This company is 100% fraud. Nick is useless. We booked a condo at the Newport Marriot Villas through this company. Flew from Utah to find they had never booked our condo and the resort was completely booked. Nick gave us the run around for over 6 hours saying he was “vigorously working” to remedy our situation then finally blamed it on Covid. It’s August 2023. This company took thousands from us and did nothing to rectify the situation. 7 of us are now sitting in a random hotel room try g to figure out our next step

This company failed to mention the minimum age requirement when I signed my agreement so now I have vacations I can't use.
I tried to book a vacation twice now from the package I purchased. The first time I was told I could only do domestic locations because my partner of myself were not of the age of 30. We settled for Puerto Rico... This year he turned 30 so we tried to book international to Cabo only to be told the resort wouldn't allow us because since I'm not 30 yet, my partner NOW has to be 35!! This package originally expires in 3 years from purchase date. This year due to COVID takes off another year of no international travel. They extended to 5 years but I no longer want anything to do with them and would like a refund for the remaining amount of unused packages... They're trying to refuse due to signed agreement, but I UNKNOWINGLY signed agreeing to the age stipulation which now makes the contract void.

Sales agent lied and said my husband had agreed to the extension of our package at an $900 cost. My husband was adamant NO to them.
On May 20th two high pressure sales agents called me and tried to get me to extend a vacation package that I said I could not afford nor would my husband agree. I told them I would only do if my husband agreed and so they called him at work. My husband spoke to them and told them timeshares are a scam and we are not interested in renewing or extending unless it was free. He tried to say so we will renew for a year and was told no and that he was going to check on the company with the fraud unit and speak to his wife to call the next day.

The sales guy then called me back and saw my husband agreed to extend for $600 usd . My husband was trying to call me but this sales guy called me 1st. I then gave him my credit card and right after my husband got through to say give them NO money ever.

The sales rep lied to me and stole our money $900. The bank won't reverse it even though we called minutes later because we have them the credit card number.

We spoke to two agents , a man and a woman and called both numbers back but of course they don't answer .

We have a full confirmation of the order but will never use the services and I was tricked into agreeing.

Invoice *** paid by *** number may 20th 14:52 $609.99 USD

We are already out $2500 , which was supposed to be $1000 previously. They tout that they are Revdex.com B+ rated so we amazed how deceitful this has been.

Pushy sales tactics that leave out information to convince a customer to buy. They expect YOU to know what to ask them v. being up front
I purchased my first package on 2/2018 for $1508.99 from Kelly, Joelle and Sharon (Sales, Supervisor and Legal), never took a vacation in first year. In the 2019 I started getting an obscene amount of calls for which I finally answered and wish now I would have never and just blocked the phone number. The call started out fine with low pressure but by the end of it the sales person 'Chris' (whose real name is Brian) had pulled out all the stops to get me to update. He 'spoke to the owner' to get me the deal he was offering and never once was fully transparent to all the details, I will get to that a bit later. So, I did upgrade to a 'lifetime membership' on 12/2019 for another $408.99 (Shawn, Chris/Brian, and Jennifer) and asked him if this would end the solicitation calls. I went to book my first vacation, shortly had to cancel due to scheduling conflicts and they told me I would keep the credit on my account. Great. Then I scheduled again, (2) trips to US destinations for which they told me to 'keep it quiet' as I would have to do both presentations at both resorts and they don't like it when potential buyers do 2 presentations. The destinations I booked were at Clearwater Beach at the*** & Suites conf *** and Indian Rocks Beach at the Holiday Inn & Suites Harbourside conf# ***. So World Wide Vacations wanted me to lie, or keep information from one hotel to the next. THAT IS SHADY!

Next item for complaint, while I understand one of the rules on the travel guidelines is for 12 years and younger children stay free, what I WAS NOT TOLD is they want to try and charge you for each night an additional fee for that now 13 year old. I WAS told that I would have to pay for her as an adult, a one time per person fee at booking but I was NEVER told that we would ALSO incur another fee per night she stayed for an 'upgrade to the room'. That information should have been communicated with me on the initial sale as knowing my daughter would be 13 two years into this deal, I would have never purchased if I knew of these extra charges. I was so livid when I was speaking to Alicia about this, she said she would go back and listen to the recording. I encouraged her to do so as NO ONE ever told me about the additional per day fee for my daughter turning 13. Well guess what I was right. NO ONE TOLD ME OF THOSE FEES and Alicia confirmed it. Being that it was confirmed I was not told, Alicia said the resort was kind enough to waive those fees for me. But, being that I knew this time to dig deeper into future vacations, I asked the question 'will this happen with future vacations I book' and she responded 'yes'. This is when I got so mad, I told her I would let the Revdex.com take care of this. I was in NO MANNER told that with every trip I booked, that my 13 year old would require an additional per day rate. I did expect the one time per person booking fee, but NOT the additional per day rate. I am furious over this. So, I paid all the fees for this worthless vacation package, where I have 12+ vacations but they will all come with additional fees I was not told of in the original sale and WWV has proof in the recordings of that! I have spent $2515.98 on a vacation I've not even taken! And not only that, I will spend on average $600-$1200 when I do book as each time I book I will incur a per person fee (3 adults at an average of $200) PLUS the new 'per day hotel rate' I now have to pay for my 13 year year old and I have no idea what that will be based on the hotel we select!

This company uses shady sales tactics to get you to buy, then when you do want to try and book, you will find out you owe more money outside of the per person booking fee! They will fast talk you into waiving that fee only when you get upset and go round and round with them

THIS IS THE BIGGEST SCAM I HAVE EVER ENCOUNTERED AND THIS COMPANY SHOULD BE SHUT DOWN! They honestly give other timeshare businesses a bad name. DO NOT FALL INTO THIS TRAP LIKE I DID!!!!

Hidden Fees
At no point in the sales pitch or contract does the company state that there will be a booking/processing fee for EVERY reservation you make on top of the initial package rate and resort fees for each location. When this is brought up to them, they mention it is an "incidental fee" that is mentioned in the email. Just to clarify, I am aware there are certain resort fees based on each location and those are clearly outlined in the confirmation email they send you.

The following is verbatim from the email: " For your non all-inclusive vacations you will be responsible for your incidental costs, such as but not limited to airfare, meals, transportation, gratuities, long distance phone calls, room tax and room service. You will be taking a 90-120 minute preview of the host resort at each destination that you're traveling to.

*Your All-Inclusive stays will include all of your Meals, Alcoholic and Non- Alcoholic beverages and all non-motorized activities. You will be responsible for your incidental costs, such as but not limited to airfare, long distance phone calls, gratuities, room tax and room service and the 90-120 minute preview of the host resort at each destination that you're traveling to."

Again, no mention of any booking or processing fee EVERY SINGLE TIME for EVERY SINGLE PERSON when you book a reservation. The fact that they hide this fee just to nickel and dime you is extremely shady practice. I have traveled only one time with this company and had decided to just let the rest of the packages go to waste as when I had tried to book the Thailand portion of my package, the booking and resort fees ALONE (not counting the initial 2 thousand dollars I sunk into the whole package) cost more than if I booked directly through *** or any other travel site. As my package was coming up on its expiration date, they had their sales/promotion department sell me on purchasing an extension. This sales person by the name of William D, who nobody seems to be able to find anymore when I ask for him (and FYI is one of the SUPPOSED reviewer's names on their website), informed me that they should not have charged any booking fees and that he would apply what I payed previously towards the extension. I reluctantly agreed after he assured me that going forward there would no longer be any booking or processing fees.

GUESS WHAT? I just tried to book a location in Las Vegas and after talking with the reservations manager AND Quality Assurance for over 30 minutes, they informed me that I had been mistaken or that I misunderstood what Mr. D had promised me. They said promotions/sales did not have the power to waive the booking fee (that again is never ever mentioned in conversation or in confirmation email). Quality Assurance said they they were reading off the transcript of the conversation I had with Dr. D. When I asked for a copy of the recording, they said they would have to request it from an outside source as they do not store these themselves. Finally, they agreed to waive the fee upfront and charge me only if I have to reschedule my reservation.

After you pay for the initial "package" that includes all of these great trips, you have to pay ridiculous "fees" to use them. It ends up being more.
I booked a package that cost $1,008 #CONFIRMATION NUMBER IS: *** it included a lot of vacation packages. When I went to book one of The trips from the package, that when I realized that WWV gets you with all of the hidden fees that you were initially unaware of. Its so many fees that the package ends up being more than its worth. However, too late to cancel, I paid the "fees" in order not to loose my initial investment.This made the total of the actual packages more than the trip was worth when you book on your own (no timeshare tours). But it got worse. I was told I had 3 years to use all of the trips I initially paid for. But 18 months into my "contract", they informed me that there are MORE FEES!! Yes, a fee to keep the 3 year usage clause. So, basically they told me I had 3 years to book the trips I paid $1008 for. Then they charge me for each trip, additional fees. Then they charge me 1 year into my 3 years allowed, to use it each year. So I actually would pay $1000 total to use these trips for 3 years, when I was I initially told I had 3 years (never mentioned a fee). The GENERAL MANAGER called me directly and said he would help me out and only charge me $198 for unlimited time to book these trips (which he said was the taxes), but I refused. I asked to write the owners or his boss and he said the owners do not live in this country, basically don't care and he has been running it for 12 years! Wow!!! So here I am making a complaint. I NEVER thought I would be scammed but here I am. At this point, I just want to utilize what I paid for, not obtain anymore fees for extension. And NEVER look back or refer!!!

Wwvac called to tell me . Hit me up for more $with fast talking pressure tactics & confusing rules. Taking advantage of seniors. Want all $$ back!!
Nov. 26 2019 world wide vacation called to say time running out for previous purchase. I was told ptrvious purchase was good for lifetime. Now they wanted me to pay more since I was unable to use vacations upto nov 2019. Then the high pressure tactics start! Chris s*** talked fo 30 minutes and just would not go with my wish to consider just dropping the whole deal an letting me write it off as a bad investment. Oh but we can do more for you and on and on so I saud $200 more that is it. Ha passed me off to another department where the double talk continued. She wanted me to add another $ 400. Then it was ok $200. Si now I am in hock for $1000 and added to that are all the costs when you go to a resort + transportation just to get someone to buy a time share which will be an additional pressure tactic! There are so many hidden fees it becomes unmanageable! All I want is my latest $400 back charged to my credit card. I would like my original $600 too. But that is unlokely. These are fast talking hig pressure tactics that really put senior citizens in a bind! Read previous Revdex.com reviews about bad properties. Who want to fly all the way to costi rica. And end up in a dump. Apparently 5 star may not ba a 5 at all.

Misleading sales practices and high pressure sales tactics led to rushed purchase with no recourse.
I have had a mixed experience with World Wide Vacations. In the past we had a good experience and got value from our package at a Secrets Resort and Villa Del Palmar resort.

A few days ago I was contacted by Brian ***, sales manager. After initially stating that my current package was expiring in just a few months (same complaint from other customers), the extension and expansion sales pitch was started. Eventually Brian agreed that my package was not due to expire for another 2.5 years, but the same issue came up again with the next employee I talked to. Brian promised access to 5-diamond resorts as part of the package. After receiving my package information and reviewing the resorts, I can confirm that these are not 5 diamond resorts.

Many of the packages are not all-inclusive and all of the ones outside of the country carry report and booking fees that put them on-par or more expensive than simply booking through booking.com.

I contacted Brian the day after purchasing to request a refund, but he stuck to their no refund policy and played back the voice recording of the "closing" associate I spoke with, which made no mention of all-inclusive, 5-star, and actual resort fees. The more I have researched what I actually received, the worse this deal looks.

I still think our first package represented a good value, but my purchase in the amount of $808.99 two days ago was a mistake, and I feel taken advantage of.

Switch and Bate Scam
I purchased a package from Worldwide vacations Co. Located in Florida, USA. The cost of the package is $1,008.99 with an additional $800.00 because I want to extend our stay to 7 nights/8days. Confirmation number:***. I received a call a few months later asking if I would like to extend the cancellation date. I then paid an additional $1,000.00. All the while I believed that all this money would be applied to my vacation. I later was told in an indirect manner that in essence I paid that $1,000.00 for the expiration date to be extended. Rip Off! I then received a call back to reserve my vacation and am now being told that I purchased a package and altho I'm trying to use that package, I'm told that I need to pay an additional $1,494.00. No matter how I tried, I could not get a straight answer other than I purchased a package and that I would have to pay $1,494.00 to use that package!

My contract states something totally different than what the rep told me. I was mislead.
I first purchased a vacation package with WWV in 2014 for 324$. We planned a Florida trip in 2017 I upgraded to the 2Bdr at Silver Lake Resorts for 149$, we were not able to go because my mother had taken ill and passed. I had three years to use the package until 2017 which we were not able to use by then, so I renewed the package in 2017 for 208.99$ ***. I didn't want to loose the 2 payments of money that we had already paid. My contract states that the package is good for 36 months AND is fully extendable and transferable. I'm thinking ok I have until 2020 to use the package this time we will take at least one trip to offset what we have already invested. I received a call today from Mr Buckman stating that my package expired on July 31st of this year. I pulled up my confirmation email and it states 36 months. I asked him about my legally binding contract and he stated that it's a generic contract and they send them to everybody and that they don't have the time to customize each email for everyone of the customers. I said really because if I discussed something other than what is stated I would at least add additional comments to that effect. He went on to tell me that I have a great package worth over 15,000$ and that the money that I invested so far is nothing compared to what I was receiving. I stated that yes, I was aware of the deal I was receiving that's why I purchased it, but that has nothing to do with what my contract states and what was discussed. He told me I only had today and that I could pay 508$ MORE dollars and that payment would make my trips dormant after this payment and I would have a lifetime to take my trips. I told him I wouldn't feel right purchasing again another package and I was unable to take advantage of my others and that my time wasn't actually up yet. He said because of the amount of money I paid (208$) that I was only supposed to receive 24 months with the option to extend only an extra year that would make up the 36 months?? How is that when that's not what my contract states?? He was not budging or owning up to what my contract states and condescending. I was trying to keep my cool while I was at work. I had been looking on the site for my upcoming birthday to take a trip and he calls me with this disappointment. I called the customer service number to speak with someone else with a better customer service attitude and clarification about what my contract states and she put him right back on the phone and still the same nonchalant attitude about what my LEGALLY BINDING CONTRACT STATES. I am just blown back with the experience that I have received about spending my hard earned money and pretty much told it's nothing, on what I thought was a good way of being able to take a decent trip when I would be able to go.

WWV misrepresented length of prior contract to get money to extend time limit. WWV repesented expiry as Feb 2020. Actual expiry is March 2022.
Aug 8, 2019 Agent of WWV misrepresented my expiration date of prior unused vacation package as being only 6 months away (Feb 2020). This was the basic premise of the extension deal they were promoting. When I reviewed terms of my original package from WWV dated March 15, 2018 it clearly states a (4) year term. With 2-1/2yrs remaining I never would have paid additional monies to extend that package even though they'd added some additional destinations to sweeten the deal.

when I bought this vacation I was told it was extended until I got over cancer (leukemia) because I was unable to travel
Order_Number: ***
Account_Number:

Refund/Cancellation
On 6/25/19 I was contacted by Worldwide Vacations by phone to offer me a VIP package for $308.99 and upgrade for additional $300.After thinking it over I called back 6/26/19 to find out their cancellation policy. I was told there was no cancellation policy and they would reduce the cost 100 dollars. After reading reviews of people getting refunds. I feel the manager I spoke with was not honest with me.Confirmation number***.

My wife and I checked in for a timeshare presentation in May 2019. When we filled out the check-in form, I filled out that we made 31-50k,however,we make at least 60k. This company states we committed a clerical error,and therefore we did not qualify for apresentation with Global Discoveries. Global Discoveries charged Worldwide Vacations for 148.00 and some change for the weekend. They stated that unless we pay that back,we don't qualify for any additional Vacations with this package. Package expires in May 2020.

Fraudulent Vacation Club
I have been contacted repeatedly by representatives of World Wide Vacations following up with me on a $500 "Credit on my Account". This alleged "credit" was actually part of an initial good-faith deposit I made with their vacation club affiliate, Tri-star Travel. I was in the market for a timeshare at the time and although I should have been more skeptical, I was distracted by their coincidentally good timing when they called with their promotional offer. I agreed to the terms because at the time, Tri-star followed up with what appeared to be a legitimate confirmation email outlining the package, a website and tracking number for the transaction/amount paid. When I went to the site provided to book the travel, it was defunct. When I called the provider to book the travel, the number went to a Voicemail box that was full. When I called back again several days later, the number was no longer in service. Then WWV comes along and gives me some dog & pony show nonsense about being the service arm of the operation and called about making good on my initial vacation deposit. I asked them to send me a proposal via email; they sent nothing. A week later (today) I got another phone call from their service center asking if I wanted assistance to book my travel. I had it out with the service rep and asked (again) for them to send me context for the offer. Upon reading the email I got (no website, only a return phone number to call), and reading comments from other dissatisfied customers, I'm realizing this does not appear to be a legitimate enterprise. I'm tired of the run-around, tired of the "we're here to help" nonsense...I want a refund of my $500 and I want this company held accountable for their lack of transparency and illegitimate business practices. They do not peddle a legitimate product, they do not make clear what you are buying and the total cost, they do not make clear the up front requirements for timeshare presentations (I haven't gotten that far...read allegations from other unhappy customers and assume if I followed through on booking I'd have to attend too). The whole thing appears as a front for an illegitimate enterprise aimed at selling a product in an unclear, under-handed way.

Was lied to about trip that we paid for and then they charged for not wanting to stay where they sent us
We paid for a nice resort vacation through WWV. They sent us to a nasty hotel in Daytona which wasn't resort. And charged us for not staying there . Which was wrong . We were supposed to go to a seminar at the hotel of their choice and the hotel was nasty boarded up windows smelled bad. They took $600 some from us because we didn't stay at hotel but we were told it would be a 5 star hotel and it wasn't and now they refuse to refund my money for charging me because I stayed else where where it was clean and was nice. I just want my money back I was unhappy from the time I got off the plane to the. And now they calling us to sell us another "Package Deal" the guy gets frustrated because we don't want to buy into again and feel scammed basically and he kept pushing and I didn't hang up and be rude because that's not my nature , I ask him if he can hold on while I ask my husband about it and he's says ok I will hold on for 1 minute really nasty so I. Sa'id you know what I don't even want it or to even deal with you all and he says you know what we don't want business with people like you anyways . I was appalled and said ok thank you his name was Buck Destined! Who claimed to be the general manager . They are just trying to scam people out of money their properties are nasty and there persoanalities are nasty !!! Now he claimed that we didn't have the 24 months to use our packages from the last ordeal he claimed we only had 18 months which is NOT what we were told we had 24 months so now we are going to be out of another $1500 because we can't jump up in a month and take a trip . I want the money from Orlando and Daytona and also the 1500$ we paid for the other trips we had on standby.

Credit card charged without authorization.
After 2 hrs of hi-pressure sales negotiating "deal" that we thought would work, we gave our credit card info; we received an email requiring to confirm the purchase before charges would be posted. We called to cancel the purchase, but the charges posted without confirmation.

They are out to take advantage of seniors / retirees. These people should not be in business!!

I purchased a vacation package from this company and they claimed that I used it but I did not. I would like to get my money back.
I purchased a vacation package from this company and would like a refund as I am not able to use it. However, they are claiming I used it which I did not. They are extremely hard to get a hold of. They did not send me confirmation emails several times like they told me they would over the phone. I tried to reach a resolution with them but they have been completely uncooperative and sneaky.

After months of lies and misinformation and a plan to reimburse the company is now unwilling to reimburse for fees already paid.
In October 2018 I called WWV reservation dept to book a 5day/4night stay at a resort in Freeport, Bahamas for Feb 2019. I was told at that time they did not have the resorts calendar available for 2019 yet. I called a handful more times over the next 2 weeks before I was finally told in mid-November that the calendar was available and we could book for the week we needed (Feb 12-16, 2019). I paid $518 to reserve the condo and was told I should receive confirmation within a few days. After nearly two weeks I had still not received confirmation so I called WWV back to inquire. They told me the resort has been on vacation or closed for the last few weeks and they would follow up to see when they would be reviewing the reservation requests. I called roughly once per week through December and was told various reasons for why I had not received confirmation but that everything should be fine and we still have 6 weeks until travel so not to worry about it.
Finally on January 2nd, 2019 I called to inquire again and was told they now do have the actual calendar from the resort available and the resort does not have any openings for 2 weeks around when I was planning to travel and had booked the room for. WWV took my money nearly 8 weeks prior and lied to me repeatedly only to inform me that the reservation was no longer available and I would need to book for another week. This did not work as I had a work obligation in FL that we were pairing this trip with and those work dates were not flexible.
I insisted on my money back for the vacation and was told that was not possible and they would apply the money toward a credit of another future vacation. This was not acceptable as I do not plan to ever make another reservation with this company due to the way this was handled for nearly two months.
I was then transferred to customer service to see about a refund of not only the $518 for this specific trip but also the $708 I spent for access to the packages nearly 2.5 years prior (I had not booked any trips with them prior to this experience). Shannon in Customer Service stated she would call the resort and see what options were available. After being on hold for 10 minutes I was told that they were able to accommodate us, we were all booked and I should receive confirmation in 24 hours.
Within 1 hour I received an email from the resort stating there was no availability and the reservation was not honored. I called Shannon back immediately to let her know and she said she didn't know what happened and they would refund the $518 for the trip. I mentioned that I expected the $708 fee to be refunded as well as I was so frustrated that I never intend to use this company again. She said she would talk to ownership and see what she could do.
I called back on January 3rd to follow up. At that time I was told they would reimburse the $708 via check (due to the length of time since that purchase was made) and I should see it within 2 weeks via priority US Mail. I failed to get this in writing as I figured they understood the situation and would honor their word.
I still had not received the check by end of January so I called again to follow up. I was told Shannon had just left the office due to illness and they didn't know when she would return. I explained the situation with the non issued check and proceeded to get into a tense discussion with the CSR. She said she would review all telephone recordings and get back to me. They claim to have all of the conversations recorded except the one regarding the refund. I was told Shannon was still sick and they didn't know when she would return.
Then on February 6th I got an email from Shannon stating there was a misunderstanding and they have no intention of reimbursing the $708 despite her being very clear about it in early January. I still have not seen a response, never received any follow up from at any point through this entire process and at this point still do not have that check.

I was sold something and promised one thing and given another.
I was contacted via telephone by a salesman who wanted to sell me a timeshare voucher package. I listened to him because I am looking to purchase a timeshare and he offered the opportunity to visit multiple places at a low cost. When he said that I, along with my spouse or significant other had to attend a sales pitch I said that I could not longer participate because I was a widow and traveled alone. He assured me that he would make sure that I could travel alone. He also said that I had to use the weeks within 30 months and again, I said that I would not be able to do that so I would pass. He again assured me that he would change that to no expiration date. When I verbally accepted the offer I was given to another person to validate my acceptance and was told that the price that has to be paid was a per person price. When they took my money and then sent me an e-mail confirmation all of the things that the sales person offered to change were not changed. I was also told that I was not eligible to visit one of the resorts they sold me because I was over the age of 65 and they did not bend that rule. I was over the age of 65 when they sold it to me and I was told, "We will find you something you like just as much." When I contacted the company I was told that their e-mail to me was very clear that it had to be used in 30 months and that the prices were based on double occupancy, meaning that I had to pay twice as much for one person to travel. They reviewed the tapes and said that in my conversation to confirm my purchase I was told that the price was a per person price. That does not reflect to me that two people have to travel and in fact, I told the salesperson more than once that if two had to attend their meeting I would not qualify. I asked the company to either refund my purchase price of $300 or let me travel alone and they were not willing to do either. When I asked them to review the sales tape they said they no longer had them. They did have the tape with the confirmation but again, that tape says that it is a per person price, not a requirement for at least 2 people to travel. During the sales call I repeated more than once that I traveled alone and if traveling with someone was a requirement I was not interested.