World Education Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My complaint is not resolved because WES continues to violate their own policies by notreturning my document to meWES specific guidelines for documentsubmission require original documentsThey also list “ [redacted] ” as an official formof academic transcript under originalsThis can be found on the following pageafter selecting “Ukraine”: [redacted] It is also noted WES requires that academic documents verified (via apostille)by the Ministry of Education and Science of UkraineThe page also contains thefollowing statement: “All original documents submitted to WES with an apostille from the Ministry of Educationwill be returned to the applicant upon completion of the evaluation.” I requested academic transcripts from theinstitution that I graduated from in 1983.For reference in the universitywas part of Ministry of Education of Soviet Union and now is part of Ministryof Education of UkraineThat is obvious that Soviet Union not exist anymoreUsingarchival information, the institution created original document “ [redacted] ”Ministry of Education of Ukraine verified and confirmed the legitimacy of document viaapostilleThe question is why the document is recognized by my country as anoriginal and meets all of WES requirements, but WES is still considering it a copy? It is a violation of their policyOn top of this, I am not sure WES realizes that I spent more than four months toget academic transcript done and it cost a lot of money to get the document?This is all in addition to the fact that I was told this document would bereturned to me multiple times by customer service Sincerely, [redacted]

Dear ***, We have received the correspondence from [redacted] ***Please note that once the application was received and reviewed by the evaluator it was determined that the applicant did not comply with the documentation policy initiallyAt this stage if the applicant is not able to get the documents as stated on our website we can cancel the evaluationI will be willing to cancel the report and offer a full refundPlease have the applicant get back in touch with me directlySincerely, [redacted]

Dear [redacted] , We have received the correspondence regarding [redacted] We are sorry to hear that the applicant had such a hard time reaching our customer service support staff in NovemberAfter carefully reviewing the file I have determined the following It is apparent that the applicant mistakenly applied for a new evaluation instead of a duplicate reportYes, the applicant applied in November, but it had been on hold waiting to see what credentials the applicant would submitWhen the official transcripts arrived and the evaluator noticed that it was the same credentials which were evaluated in 2012, we cancelled the file WES cancelled and refunded the second evaluation on January **, The applicant called on February *, concerning the cancellation, we informed her that since she did not have any new credentials the file was cancelled and that she should go online and order a duplicate reportShe has not applied for a duplicate report since that call1.The applicant states that she was not notified , but we sent her a letter with full explanation on The order duplicate tab is available onlineWhen evaluations completed and mailed to applicants, we enclose an insert which also informs you “ How to order a duplicate report”Online ( My Status Page) All applicants can apply for a duplicate report by going to their online accountThere is full text and a tab which shows them how to make the orderAt this stage we can offer the applicant a complimentary report to SOPHAS If [redacted] would like to supply the specific Schools of Public Health where she intends to apply, we can contact them personally She should also supply me with her SOPHAS ID numberMy email address is posted below for her convenienceSincerely, [redacted]

Revdex.com: [redacted] has received a copy of my WES report I no longer wish to have a copy of the report, myself Complaint ID [redacted] has been resolved Sincerely, [redacted]

Dear [redacted] , We have received the correspondence regarding [redacted] and apologize for any hardship he may have experienced while trying to reach WESPlease note that the evaluation in question was submitted by a Law firm in and still remains the property of the laws firmThe applicant will have to contact the law firm and get a written release clearly stating that he is able to have copies of the evaluation reportThe release should be faxed to WES at ###-###-#### attention “Accounts and Records” department along with the reference number Upon receipt of the approved release form, [redacted] will be required to download the WES duplicate request form and submit payment by mailI must remind him that the evaluation is a document by document for immigration and not a course by course which is multi –purpose and generally requested for teachers certification and licensing purposes [redacted] He should also follow up with the Teachers Certification Boards directly and find out their requirements since quite a few recommend specific evaluating organizations within their State Sincerely, [redacted] World Education Services

Revdex.com:Thanks for your helpI got a call from ***, and am working with her to get the Course-by-Course evaluation completed and will hopefully resolve the issue soon I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter will be resolved soon Sincerely, [redacted] ***

Dear [redacted] , We have received the correspondence regarding [redacted] . Please note that the applicant created 3 user names and passwords. I am unable to see any charges since she does not seem to have a reference number. We will contact the applicant for more details and will assist her... with the application. [redacted] World Education Services n

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Dear [redacted] , It is a positive sign in light of our extensive previous experience that a real person at WES has made an effort to read and to respond to our complaint However, it is a second response from WES that does not address the nature of this complaint which is not a response from the school in Ukraine but a customer experience with the company itselfTo summarize in few short points as previously stated, it is as follows: - In July we made numerous phone calls attempting to cancel our application for evaluationAfter a 40-60min wait time each phone call and explaining our situation in great detail to Customer Service representatives we would receive the same scripted answer that they cannot help us with the cancellation nor can they transfer us to speak to the right person/department that canThe only solution offered is to submit electronically our request and explain our situation in writing - In August we repeatedly submitted written requests as instructedIn response at first WES has given no response at all and later responded with only our online status snapshots as was provided for a public review in our attachmentsNothing has ever been received stating that they have read our letters and will cancel our application with or without a $fee -In September we received a letter stating that our documents were unauthentic and hence we will not get our money backIt was the first and only response from WES to our previous two month of calling and writing them about our cancellation of evaluationHowever, how does their response letter and the fact that WES ignoring ALL of our previous cancellation requests (by phone or in writing) decided to contact the School in Ukraine instead and having no original documents to submit yet requested a verification from the University - is still a complete mystery to usThe only reasonable explanation would be that they have never read our cancellation requests nor allowed us to speak to the right personnel by phone as we also triedHence all of the confusion followed Evidently it is a clear pattern with WES experienced not only by us but many others that the company is using their policies selectively and one-sidedly to justify any mistakes they make and to ultimately withhold people’s moneyTheir customers unfortunately cannot quote the company’s policies that would state that WES is responsible and guaranties to respond to their clients, read customers requests, follow company’s own deadlines, provide a Customer Service phone line that can actually provide a ‘service’ and not just a scripted answers with no way of escalating your request for helpAnd that contacting Bureau is not the ONLY way a real person will respond to a customer or issue a refund for overcharges they commonly charge their clients If WES response assumes that this level of communication (or in reality - complete absence of it) and the kind of treatment they offer their customers is ‘normal’ and justified way of doing business (as one can easily conclude from other people revives and company’s response to ours) and NO correction on their part is necessary - then the mere volume of complaints of their clients all with similar experiences should at least provide an apology and a full refund to everyone that was wronged and taken advantage of In light of that, we don’t see how providing the letter from the School in Ukraine can void or justify the fact of this experience and confusion created by WES even though we as their customers in the course of over two month in great patience did ALL we could to communicate, explain and cancel our applicationHence, as stated previously we will address directly with the School in Ukraine their response to WES without involving a brokerHaving a planned trip to Ukraine we should be able to visit the School in *** and get some clarifying documents, if necessary, issued by them about these credentials for our future reference if need ever arises againUnderstandably, we are no longer interested in any services from WES now or in the future Since no mentioning of the required resolution to this experience with a full refund has been given again we must repeat that what WES has done unilaterally in response to our numerous requests for cancellation is NOT our responsibility nor our fault but theirs ONLY and we do not accept this financial liability wrongly imposed on us by WES’s actions and selective policy applicationsIt is unfair and wrong business practice and that is why we expect a full refund and also an apology from WES Thank you again for your time and attention to this matterI hope this will bring some light and clear any doubts concerning this situation or WES response to our complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear ***, We have received the complaint from [redacted] regarding his credential evaluation Please inform [redacted] *** that his credential evaluation has been processed and he should receive the report soon We are happy that we have been able to assist [redacted] and apologize for any difficulties he had getting through to WES Thank you, [redacted] World Education Services

To whom it may concern, I have reviewed the complaint submitted on behalf of Sarah Kim ***As per our response to your communication that you sent to our office on 5/23/16, all credentials listed on your application were included in your evaluation reportWe also advised you to
contact us in writing with the specific name of the credential so that we can better understand the subject of your complaintPlease refer to the attached letter for specific details.Please note that evaluations prepared by World Education Services are offered as an advisory opinion and is not binding upon any person or institutionAs stated in our terms and conditions, “completed evaluations are not subject to cancellation”Ms.*** engaged WES to provide our expert opinionIn conclusion, we will not be able to offer a refund for the services already rendered. Sincerely,Erika ***World Education ServicesCustomer Service Supervisor***-***-***e***@wes.org

We will issue a revised report indicating the credential of "Business Administrator with Diploma in Business". Thank you for bringing this to our attention. Lisa ***World Education Services

Initial Business Response /* (1000, 5, 2015/04/20) */
Contact Name and Title:***
Contact Email: ***
To whom it may concern,
We have received the correspondance regarding *** In the interest of protecting our contacts at the university we will speak with
the Revdex.com offline
***
Customer Service Manager
World EDucation Services
Initial Consumer Rebuttal /* (3000, 7, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response to for Revdex.com, and not to me
Final Business Response /* (4000, 9, 2015/05/01) */
To whom it may concern,
We have received the complaint regarding *** As mentioned previously we do not share the names of the parties involved with the verificationsFormats or types of correspondence styles will not be provided as wellThe applicant needs to follow up with his university regarding the forgery status
***
Customer Service Manager
World Education Services
***
Final Consumer Response /* (4200, 11, 2015/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
By not providing any information, there is no way that I could resolve this issueI need some details to follow up with the University, and you provide none
As far as I know, you could have lost my original documents and are using this as an excuse to remove your liability
At this point I am forced by WES to prove my innocence, without the ability to cross examine the accuserWhich sounds like a violation of the 6th Amendment, except that this is not in court

To whom it may concern, I have reviewed the complaint submitted by Ms. [redacted] Ms. [redacted] submitted an application on 8/15/2016. When submitting her online application, she selected the check or money order option as her method of payment. As a result, her application was placed...

on hold for the balance due. We did not receive Ms. [redacted]s payment until 9/15/16. According to our policy, documents are reviewed and the credential evaluation is processed upon payment in full.  Currently, we have reviewed Ms. [redacted] documents. At this time, we are awaiting verification from Ms. [redacted] institution. As soon as a verification response is received from her institution, we will complete the evaluation within 7 business days. Sincerely, 
[redacted]World Education Services                                    ...⇄ Customer Service Supervisor[redacted] Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Sir or Madam, We would like to express our sincere apologies to [redacted] for the difficulties that she has experienced with our services. Please note that we have sent an electronic copy of her report to her respected institution on 4/13/16. We will honor [redacted] request and issue a...

refund of $60. She should expect the refund to be credited to her account by the end of the week. Sincerely, [redacted] World Education Services Customer Service Supervisor [redacted] Tell us why here...

Complaint: [redacted]
I am rejecting this response because: As stated before, the evaluation does not mention with any word that I graduated from a Business School in Germany. It translated my papers in a bunch of credit hours with absolutely no indication that I graduated. This is not right. I told the Business before, in writing as requested, that I am talking about the "Betriebswirt WA, mit Wirtschaftsdiplom". And I also tried to call and talk to somebody in person to clarify things, but the Businesses representative repeatedly hung up on me when I explained what I called about. If the business is not willing to refund me the money they need to redo the report right.
Sincerely,
Sarah [redacted]