World Education Services

Dear ***, The refund check for [redacted] has been processed and mailed on December *, It was mailed to the applicants address below [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.They have contacted me since you sent them the complaint asking for the same information they referred to in the response to you, asking me to contact a lawyer I havent used in 12/ [redacted] years to authorize me to get copies of my evaluation? I have been able to track the lawyer down and she has sent me a letter to fax to them, which I will be faxing to them today Sincerely, [redacted] ***

To whom it may concern, I have reviewed the complaint submitted by Ms [redacted] Ms [redacted] submitted an application on 8/15/When submitting her online application, she selected the check or money order option as her method of paymentAs a result, her application was placed on hold for the balance dueWe did not receive Ms [redacted] s payment until 9/15/According to our policy, documents are reviewed and the credential evaluation is processed upon payment in full Currently, we have reviewed Ms [redacted] documentsAt this time, we are awaiting verification from Ms [redacted] institutionAs soon as a verification response is received from her institution, we will complete the evaluation within business daysSincerely, [redacted] World Education Services Customer Service Supervisor [redacted] Tell us why here

Dear [redacted] , We have received the correspondence regarding [redacted] ***’s complaintAfter speaking with the evaluator and reviewing the file it has been confirmed that we had not received original credentialsAll documents received have already been imaged into our database and discarded Our documentation requirements specifically states what is to be submittedIt also indicates that originals should not be issued unless required by WESWhen filling out the online application it is required that all customers read the documentation requirements before completing the applicationAt this time we can only suggest that the applicant contact the [redacted] and obtain another copy of their examination results Sincerely, [redacted] World Education Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because Thanks for the replyIt took me months and a trip to India to get the transcripts that I sent to WES in DecemberI am still hoping that they can locate the documents because that will significantly speed up theprocessIs it possible that they were filed under my married name instead of the maiden name used in ***'s response? Is it possible that they were filed under reference number [redacted] used in or reference number [redacted] ?It will be more efficient if WES can verify the transcripts with the issuing institutionsI can provide the copies of the transcripts to WESHowever, how do I contact [redacted] and what address should I use to send the documents to her directly? It will be helpful if [redacted] can call me or send me her contact information so that we can discuss next steps and ways to speed up the process Thanks for your help In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedWES is correct - I was able to speak with a [redacted] at WES who has been fantastic in helping me problem-solve this issueWhile there is no explanation as to why the faxes weren't being received, the [redacted] gave me an alternate way of having my school send informationI am very satisfied with [redacted] ***'s professionalism and willingness to extend herself and help meI would also like to reiterate that a part of my complaint was based upon incorrect information and my misunderstanding, in that my potential employer did not receive an evaluation from WES, thus this aspect of my complaint was rightfully disregarded, and while I still believe that WES could work to improve their customer service, I am very pleased with my interactions with [redacted] who has gone out of her way to help me Sincerely, [redacted]

We have received the complaint from [redacted] *** We are pleased to inform [redacted] that we have received the documents from [redacted] (formerly [redacted] ) for her Bachelor’s degree and are proceeding with the evaluation of that degree We will issue a report based upon the Bachelors’ degree while we await her academic documents from the [redacted] Upon receipt of the additional academic documents in the manner required by WES, we will review them according to WES’s standards and, should they be subject to credential analysis by WES, will add them to the original report without any additional charge to [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Not sure what application they reviewed but in my application, the full name of the individual concerned is listed in my original applicationI specifically asked before attempting to use WES if I could open an account to certify a transcript for someone else and was told yesThus, the account was openedGiven the fact that thousands of international students require certification annually, it stands to reason that my situation would not be the first of its kind and this procedure would only make sense; not with WESDisturbing aspects of my case are several: Why was I told I could do something that was not possible? Are all employee's trained to the same standard? Are they all bound by the same standard or can they inject whatever changes they desire? Why is it impossible to speak with a supervisor or another representative if you are having problems with the one you are talking to (numerous requests by me to speak with someone else were denied by the individual on the phone)? To date, WES has yet to give me any response regarding my accountMy email follow up requests have met with negative resultsLikewise, it appears to me to be Retaliation for writing to the Revdex.com; my account was closed!! In addition, I have received no response from World Education Services regarding the changes in my account or the answer to my two emails; only the Revdex.comMy account was with WES, not the Revdex.com.I just think this is a despicable way to do businessJust seems organizations can treat customers anyway they please with zero consequencesThe world has changedI think Colleges and Universities should do their own certifications to provide better and more timely service to prospective international students who are thousands of miles away and hanging their dreams on organizations who sometimes could care less.The individual who owns the transcript will attempt to do business direct with WES; especially since their transcript is already with WES and time is of essenceWill let you know how that goes In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I have received the recent complaint from [redacted] *** I would like to assure [redacted] that WES complied with our stated time horizon Our Terms and Conditions state: The standard processing time for World Education Services (WES) evaluations is seven (7) business days after receipt, review and approval of all documents and payment in full As [redacted] stated, we received his documents on January ** The documents were processed into our system and reviewed by an evaluator on January ** At that time they were deemed acceptable and analysis of his academic documents began [redacted] ***’s final report was issued on February [redacted] business days after the approval of all documents I am sorry that [redacted] missed his deadline For this reason, we encourage all applicants to apply for a credential evaluation well in advance of their school deadlines [redacted] World Education Services [redacted]

Dear ***, We have received the communication from [redacted] ***Please note that the applicant actually agreed and confirmed that we retain the $ processing fee on October **, The cancellation was then processed on and a letter was issued to the applicant as wellThe applicant should contact his credit card merchant for further details [redacted] World Education Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Dear [redacted] , In addition to extremely poor customer service, negligence in responding to repeated written requests and as a result - confusion and absence of communication, WES in their response now has also added and misleading statementsBased on the complete transcript of our communications with WES provided for public review, one can easily see that “the applicant” was given no response to any of the THREE requests made to WES in order to be “well aware” of anythingThe two responses that we did receive were just automated email snapshots of my online account showing what has been submitted thus far and that the original copies are still dueThere was no mentioning of anything correlating to the actual request submitted to WES and clearly no mentioning of WES actually working on our documents or contacting [redacted] From such a response (or absence of it) one can only conclude that no one at WES has even read these requests for cancellation that we have submittedThe assumption of the WES respondent that we could somehow become “well aware” of them working on our credentials (assuming since our unresolved phone calls made in July and written requests for cancellation throughout the month of August) is ungrounded and not based on any evidence that WES has presented to us in their only two automated responsesAlso, it is the FIRST time we got a real person at WES actually responding to usUnfortunately it seems that it takes the Better Business Bureau’s involvement to get someone at WES to respond to a customer After reading other complaints against WES, one can easily see that unfortunately our experience with 40-60min wait times each phone call, inability to speak to the right person or to escalate your concerns, negligence of their Staff to respond to written requests, overcharging or refusal of refund of unfair charges, and overall extremely poor service is not a very unique experience but rather a ‘normal’ way of WES doing their business with their customersAlso, WES charges the applicant prior to reviewing one’s transcripts or other required documents and requests documents which are impossible to get in our situation (and many others based on customer reviews)Then if one wishes to cancel the company's services that have yet to be provided, they charge a $fee for no reasonEvidently, WES has a long list of complaints from hundreds of people who were taken advantage ofUnfortunately, it does not change the company’s policies nor does it affect their negligible and poor customer service Regarding the accusations of forged credentials that WES has used to justify over two months of a negative and now humiliating experience and the fact of withholding of our payment - we will investigate this matter directly with the School that has issued my credentialsIt is not possible that our documents that were submitted with our application could be found “to have been altered, tampered with or forged” since we didn’t even send the original transcripts for WES to review yetThe documents we submitted were only photocopies until we could obtain the required Apostille back from Ukraine to include with applicationWe have all of the original diplomas and transcripts that were issued directly from [redacted] with the official seal in on hand and will take the necessary steps to contact the University in Ukraine to find out what exactly WES is referring to in their accusatory statementsWe are positively confident that this matter will be resolved once we address it directly with the School in Ukraine However, a response to the original reason for this complaint is clearly omitted and ignored in WES’s reply and that is just another proof of the company’s lack of accountability and bad business practices that they have been practicing for many years as is clearly seen from their customers feedbackBy ignoring stated reasons and the nature of the complaint (with all the supporting evidence fully documented and presented) WES is actually stating that they do not see (nor acknowledge) how they have been repeatedly ignoring, misleading, overcharging and confusing their customer(s) and that their business needs to make any corrections to their unfair practices and communications with the clients Our original request stands the same – a full refund of fees that we have been chargedObjectively and factually WES has not provided any of the services that they have charged us for upfront but instead have offered us an experience and treatment that requires at least an apology if not compensation of all the hours and weeks of lost time, missed deadlines and finally humiliationOur sincere hopes are that it will get the attention and publicity it requires so that many future customers of WES will be spared of this kind of experiences and financial losses we and many others have received from this company Thank you for your time and assistance in bringing this to light In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear ***, We have received the latest communication from [redacted] As clearly indicated in our Terms and Conditions forgery files will not be refundedPlease see the excerpt which can be found on our website [redacted] FORGED OR FRAUDULENT DOCUMENTSWhen it has been determined that any document submitted has been altered, forged or tampered with or issued by a degree/diploma mill, the entire application will be canceledThe documents shall become the property of World Education Services and no evaluation report will be preparedAll recipients indicated on the application form and other appropriate authorities will be notified As stated again by our organization we will not refund this file due to the forgery status confirmed by [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have reached out to WES times and to date have received only responsesHow is this acceptable? In each written correspondence I have asked detailed questions and asked someone to please contact me via telephone, again, to no availI have spoken with [redacted] in HUB-Research at the [redacted] and she has FAXed the required documentation two times (at my request due to the urgency of the situation) and has also mailed the documentationThere is simply no reasonable explanation for WES not receiving the fax when [redacted] has received verification that the fax went through successfully, nor is there any reasonable explanation for WES not communicating with me in a way that allows for a reciprocal conversation With regard to WES providing verification to my employer, WES is correct as I was mistakenI received a letter of employment offer thus presumed that the verification had been received, but when I asked for more clarification, I was told that the offer letter was pending verification from WES, which had not yet been received I am asking that a [redacted] from WES contact me via telephone, ###-###-####, or via an email that I can actually respond toI purchased this service 8/ [redacted] and it is now October *If my employer does not receive verification by 10/ [redacted] they will rescind the offerThis is not the way to do business, and this is very poor customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Firstly, This explanation which you gave just now was required when your customer service sent me the sorry for inconveinence message when I clearly states if the documents cannot be done on time its of no use for me, then why was not I told they wont be done on timeThe status was updated so late, if you accepted the documents on Jan **, why did the review start so late.I will continue to defame your organisation on every social site and take this matter to higher levels as well, after you charge so much of fees the least your customer service can do is communicate, whereas they do exactly the opposite, to reach them on phone is a challenge in itself and on mail they take a hell lot of time to respond.Your transcript reached [redacted] on time and I am fine with it thus, I am looking for a reasonable solution here of 50% refundAs not only did your transcripts not reach CMU but the issue you did not even address their is consistency errors as well such as subjects are not named properly like applied mathematics -I is mentioned with roman numerals but digital circuits is not.This kind of output from a reputed organization in USA is unaccceptable, and as I mentioned I am not going to leave this matter like this, you guys have sent TAMu on time and it has not costed me anything but if I dont receive my refund I will do everything in my power to defame and take this further up, its a huge sum you take and the stakes are pretty high for an applicant In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: WES is completely ignoring the actual complaint and again, lying in order to not give me a refundAs I said, I am going to continue to take action against this companyAny consumer reading this should be forewarned that WES does not deliver and will not fix their mistakes and should avoid doing business with themThere are other transcript companies out there that are much better In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why here...? Dear [redacted] , We have received the correspondence for [redacted] The applicant applied and paid for the evaluation on May *, We have however never received original academic credentials for the evaluationPlease note that the applicant only submitted photocopies of academic credentialsThe documentation requirements for Iraq provided two options which I posted below and it does not mention originalsCopies are scanned into our date base and then discardedWe will refund the applicant the total amount of $Please allow 5-business days for processing IRAQ Higher Education Requirements regarding transcriptsYou can have your academic transcript sent directly to WES by the institution you attended.ORYou can have the transcripts mailed directly from the institution have copies of your academic transcript placed in a sealed envelope by the institution you attendedPlease request that the institution's stamp be placed across the sealed flap of envelope and have it given to you to forward to WES [redacted]

Dear [redacted] , We have received the correspondence from [redacted] Please note that his evaluation was completed and mailed on March**, The applicant has not been in contact with WES since the file was completed All applicants have an online status page which is how the applicants receive updates/ communication concerning their reportThe application will not be refunded since the work has been completed and mailed to the applicant and [redacted] As stated under our Terms and Conditions , once an application is submitted fees are non re-fundableWe will however have the evaluator review the evaluation based on the applicants concerns and respond in writingI encourage [redacted] to check his online status for all future updates Be advised that the appeal may take seven to ten days to processIf the applicant forgot his username and password, he can click on the links( supplied in My Account) and an email will be sent to his email address on fileIf his current email and previous email is not a match, the applicant will have to contact customer service to have the email updatedMy Account [redacted] Customer Service [redacted] Sincerely, [redacted] World Education Services

Dear Sir or Madam, We would like to express our sincere apologies to [redacted] for the difficulties that she has experienced with our servicesPlease note that we have sent an electronic copy of her report to her respected institution on 4/13/We will honor [redacted] request and issue a refund of $She should expect the refund to be credited to her account by the end of the weekSincerely, [redacted] World Education Services Customer Service Supervisor [redacted] Tell us why here

Complaint: [redacted] I am rejecting this response because: As stated before, the evaluation does not mention with any word that I graduated from a Business School in GermanyIt translated my papers in a bunch of credit hours with absolutely no indication that I graduatedThis is not rightI told the Business before, in writing as requested, that I am talking about the "Betriebswirt WA, mit Wirtschaftsdiplom"And I also tried to call and talk to somebody in person to clarify things, but the Businesses representative repeatedly hung up on me when I explained what I called aboutIf the business is not willing to refund me the money they need to redo the report right Sincerely, Sarah [redacted]