Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint "We have reviewed this case EBTH doesn't have a voice mail system for customer service The item was purchased on May 16th On May 19th, both credit cards declined We attempted again on May 23rd We were successful on June 6th, where we charged $transfer fee to our warehouse, plus tax." -- I was not contacted about providing another form of payment."We have stored the item since May 20th We store the item for days based on our terms and conditions. On June 8th, she received a forfeiture notice that if it wasn't picked up by June 11th, it would be forfeited We had no contact from her about this item We held the item for over days without response and sent emails about these pieces to remedy this." ---I did not receive a forfeiture notice nor did I receive "emails" to remedy this In fact I had contacted Customer Service and asked how I could obtain my item, with NO response other than Customer Service was looking into the issue Only did I receive a response once the item was donated."We feel we did our due diligence to partner her with her items We recognize the frustration, but based on storage and the way we handle our business of moving items from an estate, storage is at a premium for our business We would like to offer a $gift card towards a future purchase, which we will send to the email on file."--Considering the poor customer service and the fact that I never received the emails that were supposedly sent, I will not accept a gift card sent to my email I would like a refund on my credit card or a gift card in the amount of the purchase
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Please see attached State of North Carolina Sales and Use Tax Technical Bulletins Section 34-5-B which states:Auctioneers are not liable for collecting and remitting sales tax when they sell tangible personalproperty for the owners strictly in the capacity of an auctioneer and charge or receive apercentage of the sales price or other fee as compensation for their servicesIn these typetransactions, the auctioneer is acting as agent for the owner of the propertyExamples of auctionsales on which no sales tax is due are estate sales of household possessions and sales of farmmachinery and equipment for a farmer going out of business when such sales are conducted atthe property owner's home or farm.Also I have dealt with many auctioneers in the state who all have to me with estate type auctions or sales they are not required to collect sales tax. I have numerous receipts from these auctions that proves my point
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've been doing business with EBTH for a couple of years. I never had any problems until I started to have things shipped. My experience has shown me that I am not told the truth about issues and questions I may have. Hence, again the example of having to wait over days for a shipment because they had to acquire packing materials. The shipment was barely packed, and the box was barely taped together by the time I received it. There was damage, and it took over a month to get it. Obviously, the packing materials story was not true...or they at least didn't use the packing materials I had to wait for Also, I have seen numerous items listed more than once on different sales. I assumed at the time, the customer didn't follow through on the sale the first time it was listed. So, EBTH listed it again on a later sale. Now, how can I not wonder if these are things they lost, refunded the customer, and then simply sold it again. So many questions, so few answers...legitimate answers.I collect globes. I spent hours watching and bidding on this item...so, it's very hard from my perspective to be ok with the, "sorry, we lost it," defenseI also received correspondence from EBTH today stating Revdex.com is the only channel in which they will talk to me now. And, of course I still have to wonder why I wasn't told it was lost the first time I inquired about itWas it lost at that time? I'll never know, because I can only depend on what I'm being told and when it's proven over and over what I have been told once will be something different the next time, etcI want EBTH to find my stuff
Regards,
*** ***
Thank you for the opportunity to further respond to these concerns. The ring has already been sent to Ms*** via ***, tracking ***It is scheduled for its first delivery attempt Friday, March 3. The ring was first shipped to Ms*** via ***, tracking ***, on January The delivery attempts can be seen in this tracking number. Ms*** reached out to our customer service department on 2/regarding her itemShe asked for a refund at that time and the customer service representative explained that we are unable to refund her money since we shipped the item within our terms and conditionsIf Ms*** does not sign for the items again or refuses shipment, she is still responsible for payment of the item, as it will be considered abandoned. Per our terms and conditions, “IN THE EVENT THAT YOU FAIL TO PICKUP OR DESIGNATE SHIPPING FOR YOUR ITEMS IN ACCORDANCE WITH THE EBTH TERMS AND CONDITIONS, YOU HEREBY AUTHORIZE EBTH TO CHARGE YOUR CREDIT CARD FOR THE PURCHASE AMOUNT OF THE ITEM PLUS ANY TAXES, SHIPPING COSTS AND HANDLING FEESWHEN PIIS SELECTED BY YOU OR IS THE ONLY OPTION, IF YOU FAIL TO PIANY ITEMS AT THE SPECIFIED TIME OR DESIGNATE A SHIPPING OR FULFILLMENT OPTION WITHIN SEVEN (7) DAYS OF THE CLOSE OF BIDDING YOU WILL BE CONSIDERED TO HAVE ABANDONED AND FORFEITED THE ITEMSYOU AGREE THAT TITLE FOR ABANDONED ITEMS WILL AUTOMATICALLY TRANSFER TO EBTH WITHOUT ANY FURTHER ACTION BY YOU OR EBTHYOU EXPRESSLY AGREE THATF AILURE TO RECEIVE ANY ITEM IN THE EVENT OF ABANDONMENT DOES NOT RELIEVE YOUR OBLIGATION TO PAY FOR THE ITEM OR ANY OTHER FEESAT A MINIMUM, YOU WILL BE CHARGED THE AMOUNT OF YOUR BID TO SATISFY PAYMENT OBLIGATIONS TO THE SELLEREBTH MAY, IN ITS ABSOLUTE AND SOLE DISCRETION, RESELL THE ITEMS, DISPOSE OF OR DONATE THE ITEMS TO A CHARITY OF EBTH’S CHOOSINGEBTH RESERVES THE RIGHT TO CHARGE THE CREDIT CARD ON FILE FOR ANY MOVING OR DISPOSAL CHARGES AND WILL NOT REFUND PAYMENT FOR THE ITEMS.”We cannot issue Ms*** a refund. Thank you for your consideration,EBTH
Thank you for the opportunity to further respond to these concerns. These items were not available for any other fulfillment option than shippingWhen Ms*** bid on them, there was not a pickup option offered on any of the itemsWe appreciate her feedback and have passed it on to the appropriate channels in an attempt to make this clearer. We cannot adjust Ms***’s shipping cost. Thank you for your consideration. EBTH
Thank you for the opportunity to respond to these concerns. We have reviewed the pictures that Mr*** sent us of the Hand-Knotted Persian *** Area Rug from invoice B-***EBTH concludes that the picture does not demonstrate any misleading information from what we had originally listed on our site. Per the terms and conditions, “All items are sold "as is" and you are aware that, unless otherwise stated, the items sold on the Site are not new nor in perfect condition, may require touor repairs prior to use and the available information about these items may be limited.”In regards to Mr***’s concern regarding photo modification, EBTH did not manipulate the picture of this rug in our listingThe bright flash from product photography can often make an item seem brighter than what they look like in natural light. EBTH uses visuals and written word to illustrate an item’s characteristics so that customers can get an idea of what they are bidding onThe Hand-Knotted Persian *** Area Rug from invoice B-*** was described as “Good” with “minor marks from use”Due to this, EBTH is not able to reimburse the customer the requested amount of $for a rug cleaning.We previously offered Mr*** $50, roughly 10%, off the entire invoice as a gesture of good faith, but we are willing to offer Mr*** $100, a little more than 20% off the invoice, as a final offer for compensation. We would like to extend our most sincere apologies again to Mr***We understand that our offer is not what he had originally requested, but we highly value his business as a loyal customer with EBTH and hope to continue doing business with him in the future. Thank you for your consideration, EBTH
Thank you for the opportunity to respond to these concerns Ms*** purchased two rings on 2/According to our terms and conditions, "EBTH will use reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal and payment date." These items were
available for pickup on 2/10. This invoice shipped 2/21, six business days into the shipping process, via UPS, tracking ***It is scheduled for delivery 2/by end of day.Thank you for your consideration,EBTH
I have reviewed the response made by the business in reference to complaint ID ***7, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for the opportunity to respond to your concern. When a customer cannot make it to a scheduled pickup time, they have the option of having someone else come pick up items on their behalfPer the terms and conditions, upon missing the scheduled pick up time, *** was automatically
charged to have to her items shipped to herThe terms state that “in the event that you fail to pickup or designate shipping for your items in accordance with the EBTH terms and conditions, you hereby authorize EBTH to charge your credit card for the purchase amount of the item plus any taxes, shipping costs, and handling fees.” These terms were agreed to prior to placing bids. The only options *** has at this point are to ship her items or to forfeit themIn the event of a forfeiture, per the terms, “EBTH reserves the right to charge the credit card on file for any moving or disposal charges and will not refund payment for the items.” This policy exists due to limited space and time in estates and our offices in local marketsWe do not have the capacity to store items for customers and we have procedure in place to move items as quickly as possible. EBTH is a licensed auction company which operates within all state and local guidelines where we have marketsThis means that we operate within the standards set forth by the Massachusetts Office of Consumer Affairs and Business Regulation.Thanks,EBTH
Thank you for the opportunity to respond to these concerns. Ms*** purchased for sets of lithographs of a local artist, twelve lithographs in total, from EBTH on 3/for $total, invoice B-***The shipping cost was $and sales tax was $1.62, so her final total was
$156.66. Ms*** was missing one lithograph from lot ***, which was purchased for $and had four total piecesShe also received a piece she did not orderShe reached out to our customer service team, who sent her a return label for the extra pieceOver the next several weeks, we attempted to locate her missing lithograph, but we were unable to. When refunds are offered for lots with multiple items, they are typically prorated and each item is assigned the same value that, when all items are added together, result in the final purchase price of the lotShipping is refunded in the same wayFor this lot, we would have offered a refund of $5.50, which is 1/of the total lot price of $22, and $9, which is 1/of the total shipping cost, for a total refund of $Since Ms*** spent $156.66, we decided to send her a gift card of $instead. If Ms*** would like, we can delete the gift card and refund her $for the missing lithograph or she can keep the $gift cardThis is up to her and we will accommodate whichever option she prefers. We would like to offer our sincere apologies that Ms***’s lithograph was unable to be located.Thank you for your consideration,EBTH
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and found that this resolution is not completely working for me until I receive the check which is yet to arrive if EBTH sent it on 8/ Besides, the bidding option base price is not fair for any future sale transaction The salesperson should emphasize and specify that it is their way to go live for any valuable collectibles starting from $1, instead of exaggerating that the bidding prices would go up desirably great That's how I pictured that for my precious items I thought there would be nice buyers for them This is again my purpose of filing this complaint
Regards,
*** ***
Thank you for the opportunity to respond to these concerns. We checked with our Dallas team after we received Ms***'s concernsThe correct address was published and no other customers had trouble locating the property for pickupWe cannot say why the moving company hired by Ms*** was
unable to locate the estate, but we were able to confirm that all the information published was correct.When an item is selected for local pickup, the winning bidder is expected to pick up the items within the scheduled pickup timeWe were only able to be at the property for a limited time - 1pm-6pm CST on Tuesday, November This is because the property was a personal homePer the terms and conditions, “in the event that you fail to pickup or designate shipping for your items in accordance with the EBTH terms and conditions, you hereby authorize EBTH to charge your credit card for the purchase amount of the items plus any taxes, shipping costs, and handling fees.”Unfortunately, we are unable to facilitate a different pickup time and the items have been booked to be shipped to Ms***Fortunately, we were able to lower our shipping cost from the initial $to $These pieces will be delivered via our white glove service.Thanks for your considerationEBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meStaff have gone above and beyond to assist me with all these issues, and I'm not only appreciative but also very impressed with their professionalism, responsiveness, and kindness
Regards,
*** ***
Thank you for the opportunity to further respond to these concerns. According to the staff at the warehouse, Ms***’s husband did not express any concerns about the condition of this pieceWe have inspected the piano and bench and we have determined that the bench leg is in the condition described. Per our terms and conditions, “ All items are sold “as is” and you are aware that, unless otherwise stated, the items sold on the Site are not new nor in perfect condition, may require touor repairs prior to use and the available information about these items may be limitedEBTH will not list every flaw associated with each item as these are to be expectedIn the case of obvious faults (chips, cracks, significant damage, etc.) EBTH does its best to list the fault within the descriptionEBTH will provide descriptions based on its assessment of an itemHowever, you should not assume that our assessment of condition will be the same as your assessmentIt is your responsibility to read and review all descriptions and images of an item before bidding.” In this instance, we have listed the piece accurately. The piano is still available to be picked up by Ms***It will be held until the Revdex.com process is resolvedIf Ms*** chooses not to pick the piano up, she is still responsible for payment of the item, per our terms and conditionsWe will not charge her a disposal fee.Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. Ms*** purchased a collection of vintage hand thrown pottery for $on 10/19, invoice B-***. The items for this invoice were available to be picked up on 10/at the seller’s estate in ***, OHThis information was
listed on the item page while the item was live, as well as in her won invoices section of her account pageAdditionally, Ms*** was emailed on 10/that her invoice was readyWhen it was not picked up, it was moved to our *** Showroom location where it was available to be picked up from 10/until 11/When Ms*** did not pick the item up at the *** Showroom, it was automatically booked for shipping on 11/and, per the authorization give to EBTH when Ms*** agreed to our terms and conditions, her card was charged $in addition to the $already charged, for an invoice total of $135.49.Our terms and conditions state, “By providing your credit card information to EBTH, you irrevocably authorize EBTH to charge your credit card for the listing fee or total purchase amount of any winning bid plus any fees associated with the sale of the item, including but not limited to taxes, shipping and handling fees, as applicable.” Ms*** contacted our customer service team via chat on 11/8, when her card was charged for shipping, and notified the customer service representative with whom she worked that she was unhappy with thisThe customer service representative let her know that the pieces were shipped automatically because they were not picked up. We offer text message alerts to buyers as a courtesy, but we advise all buyers not to rely on this as their only method of communication from EBTH, as they are only a courtesythe most current pickup and shipping information can be found on Ms***’s customer account page on EBTH.comThe EBTH IT team is investigating whether Ms*** was sent a text message and, if she wasn’t, working to rectify that for the future. We have taken a look at the shipping cost for this piece itself and we were able to lower it to $We have refunded the $differenceThe pottery will be shipping from the EBTH distribution center by the end of the weekThis invoice has been shipped via ***, tracking ***.Thank you for your consideration,EBTH
Thank you for the opportunity to respond to your concerns. The items for the Detroit sale in question were removed from the property prior to the start of the sale and processed offsite in Cincinnati, OHThis was indicated on the individual page for each item and could be seen prior to
biddingThe items available for local pickup have been professionally moved and stored at a local storage facilityThe fee associated with this is to cover the moving and storage costLooking into these invoices, however, I do see conflicting information regarding pickup locations and times. I cannot, unfortunately, discount the shipping on this saleI can refund the $mirror and cancel shipmentThis would likely result in the mirror being resold or donated. I also cannot waive the warehouse fees, but I have reached out to the team in Detroit and they have offered to allow *** *** *** to pick up their items at the storage facility on Saturday, October between 9am and 1pm. Additionally, I would like to offer Julie and Joseph a $gift card for use on a future purchase. Best EBTHTell us why here
***,Our team apologizes that you did not receive your item From our records, you contacted us on August 16th and our customer service team refunded your money on August 18th This item was lost in transit and we were unaware until you reached out to us EBTH ships hundreds of
thousands of items a year Unfortunately, some orders do get lost in the process As for the condition of the item, we strive to provide accurate descriptions That is why our staff reached out to you regarding the item being broken and offered the opportunity to get a refund.Having already refunded your money, we would like to give you a $gift card for your inconvenience and as a matter of good faith You should receive an email with the gift card information.Sorry for the inconvenience.The EBTH Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. F
Regards,
*** ***
THEY ARE LYING LYING LYING-----they have never called -----forget this crap I will call an attorney and sue themI will close these pieces pieces of st down!!!!!!!! THey steal from everyone and no one makes them accountableI already have an attorney ready to file a class action lawsuitSince they will not do the right thing when they are sued they will realize that their deceptive ways will not be toleratedI will begin my campaign against them TODAY!!!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again all I can say is look at what other listings brought When they were correctly listed and advertised as vintage the price rarely rose above $ They speak of the auction market value, okay, that value when a person is bidding, is primarily based on the listing and how the item is described, not giving information on the age of the item certainly increased the perceived value This does not mean that is what the item is really worth They state the coat has been returned, I have not yet received it
I just want to try to alert other auction buyers to beware You cannot trust the description of the item to be accurate
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint "We have reviewed this case EBTH doesn't have a voice mail system for customer service The item was purchased on May 16th On May 19th, both credit cards declined We attempted again on May 23rd We were successful on June 6th, where we charged $transfer fee to our warehouse, plus tax." -- I was not contacted about providing another form of payment."We have stored the item since May 20th We store the item for days based on our terms and conditions. On June 8th, she received a forfeiture notice that if it wasn't picked up by June 11th, it would be forfeited We had no contact from her about this item We held the item for over days without response and sent emails about these pieces to remedy this." ---I did not receive a forfeiture notice nor did I receive "emails" to remedy this In fact I had contacted Customer Service and asked how I could obtain my item, with NO response other than Customer Service was looking into the issue Only did I receive a response once the item was donated."We feel we did our due diligence to partner her with her items We recognize the frustration, but based on storage and the way we handle our business of moving items from an estate, storage is at a premium for our business We would like to offer a $gift card towards a future purchase, which we will send to the email on file."--Considering the poor customer service and the fact that I never received the emails that were supposedly sent, I will not accept a gift card sent to my email I would like a refund on my credit card or a gift card in the amount of the purchase
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Please see attached State of North Carolina Sales and Use Tax Technical Bulletins Section 34-5-B which states:Auctioneers are not liable for collecting and remitting sales tax when they sell tangible personalproperty for the owners strictly in the capacity of an auctioneer and charge or receive apercentage of the sales price or other fee as compensation for their servicesIn these typetransactions, the auctioneer is acting as agent for the owner of the propertyExamples of auctionsales on which no sales tax is due are estate sales of household possessions and sales of farmmachinery and equipment for a farmer going out of business when such sales are conducted atthe property owner's home or farm.Also I have dealt with many auctioneers in the state who all have to me with estate type auctions or sales they are not required to collect sales tax. I have numerous receipts from these auctions that proves my point
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've been doing business with EBTH for a couple of years. I never had any problems until I started to have things shipped. My experience has shown me that I am not told the truth about issues and questions I may have. Hence, again the example of having to wait over days for a shipment because they had to acquire packing materials. The shipment was barely packed, and the box was barely taped together by the time I received it. There was damage, and it took over a month to get it. Obviously, the packing materials story was not true...or they at least didn't use the packing materials I had to wait for Also, I have seen numerous items listed more than once on different sales. I assumed at the time, the customer didn't follow through on the sale the first time it was listed. So, EBTH listed it again on a later sale. Now, how can I not wonder if these are things they lost, refunded the customer, and then simply sold it again. So many questions, so few answers...legitimate answers.I collect globes. I spent hours watching and bidding on this item...so, it's very hard from my perspective to be ok with the, "sorry, we lost it," defenseI also received correspondence from EBTH today stating Revdex.com is the only channel in which they will talk to me now. And, of course I still have to wonder why I wasn't told it was lost the first time I inquired about itWas it lost at that time? I'll never know, because I can only depend on what I'm being told and when it's proven over and over what I have been told once will be something different the next time, etcI want EBTH to find my stuff
Regards,
*** ***
Thank you for the opportunity to further respond to these concerns. The ring has already been sent to Ms*** via ***, tracking ***It is scheduled for its first delivery attempt Friday, March 3. The ring was first shipped to Ms*** via ***, tracking ***, on January The delivery attempts can be seen in this tracking number. Ms*** reached out to our customer service department on 2/regarding her itemShe asked for a refund at that time and the customer service representative explained that we are unable to refund her money since we shipped the item within our terms and conditionsIf Ms*** does not sign for the items again or refuses shipment, she is still responsible for payment of the item, as it will be considered abandoned. Per our terms and conditions, “IN THE EVENT THAT YOU FAIL TO PICKUP OR DESIGNATE SHIPPING FOR YOUR ITEMS IN ACCORDANCE WITH THE EBTH TERMS AND CONDITIONS, YOU HEREBY AUTHORIZE EBTH TO CHARGE YOUR CREDIT CARD FOR THE PURCHASE AMOUNT OF THE ITEM PLUS ANY TAXES, SHIPPING COSTS AND HANDLING FEESWHEN PIIS SELECTED BY YOU OR IS THE ONLY OPTION, IF YOU FAIL TO PIANY ITEMS AT THE SPECIFIED TIME OR DESIGNATE A SHIPPING OR FULFILLMENT OPTION WITHIN SEVEN (7) DAYS OF THE CLOSE OF BIDDING YOU WILL BE CONSIDERED TO HAVE ABANDONED AND FORFEITED THE ITEMSYOU AGREE THAT TITLE FOR ABANDONED ITEMS WILL AUTOMATICALLY TRANSFER TO EBTH WITHOUT ANY FURTHER ACTION BY YOU OR EBTHYOU EXPRESSLY AGREE THATF AILURE TO RECEIVE ANY ITEM IN THE EVENT OF ABANDONMENT DOES NOT RELIEVE YOUR OBLIGATION TO PAY FOR THE ITEM OR ANY OTHER FEESAT A MINIMUM, YOU WILL BE CHARGED THE AMOUNT OF YOUR BID TO SATISFY PAYMENT OBLIGATIONS TO THE SELLEREBTH MAY, IN ITS ABSOLUTE AND SOLE DISCRETION, RESELL THE ITEMS, DISPOSE OF OR DONATE THE ITEMS TO A CHARITY OF EBTH’S CHOOSINGEBTH RESERVES THE RIGHT TO CHARGE THE CREDIT CARD ON FILE FOR ANY MOVING OR DISPOSAL CHARGES AND WILL NOT REFUND PAYMENT FOR THE ITEMS.”We cannot issue Ms*** a refund. Thank you for your consideration,EBTH
Thank you for the opportunity to further respond to these concerns. These items were not available for any other fulfillment option than shippingWhen Ms*** bid on them, there was not a pickup option offered on any of the itemsWe appreciate her feedback and have passed it on to the appropriate channels in an attempt to make this clearer. We cannot adjust Ms***’s shipping cost. Thank you for your consideration. EBTH
Thank you for the opportunity to respond to these concerns. We have reviewed the pictures that Mr*** sent us of the Hand-Knotted Persian *** Area Rug from invoice B-***EBTH concludes that the picture does not demonstrate any misleading information from what we had originally listed on our site. Per the terms and conditions, “All items are sold "as is" and you are aware that, unless otherwise stated, the items sold on the Site are not new nor in perfect condition, may require touor repairs prior to use and the available information about these items may be limited.”In regards to Mr***’s concern regarding photo modification, EBTH did not manipulate the picture of this rug in our listingThe bright flash from product photography can often make an item seem brighter than what they look like in natural light. EBTH uses visuals and written word to illustrate an item’s characteristics so that customers can get an idea of what they are bidding onThe Hand-Knotted Persian *** Area Rug from invoice B-*** was described as “Good” with “minor marks from use”Due to this, EBTH is not able to reimburse the customer the requested amount of $for a rug cleaning.We previously offered Mr*** $50, roughly 10%, off the entire invoice as a gesture of good faith, but we are willing to offer Mr*** $100, a little more than 20% off the invoice, as a final offer for compensation. We would like to extend our most sincere apologies again to Mr***We understand that our offer is not what he had originally requested, but we highly value his business as a loyal customer with EBTH and hope to continue doing business with him in the future. Thank you for your consideration, EBTH
Thank you for the opportunity to respond to these concerns Ms*** purchased two rings on 2/According to our terms and conditions, "EBTH will use reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal and payment date." These items were
available for pickup on 2/10. This invoice shipped 2/21, six business days into the shipping process, via UPS, tracking ***It is scheduled for delivery 2/by end of day.Thank you for your consideration,EBTH
I have reviewed the response made by the business in reference to complaint ID ***7, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for the opportunity to respond to your concern. When a customer cannot make it to a scheduled pickup time, they have the option of having someone else come pick up items on their behalfPer the terms and conditions, upon missing the scheduled pick up time, *** was automatically
charged to have to her items shipped to herThe terms state that “in the event that you fail to pickup or designate shipping for your items in accordance with the EBTH terms and conditions, you hereby authorize EBTH to charge your credit card for the purchase amount of the item plus any taxes, shipping costs, and handling fees.” These terms were agreed to prior to placing bids. The only options *** has at this point are to ship her items or to forfeit themIn the event of a forfeiture, per the terms, “EBTH reserves the right to charge the credit card on file for any moving or disposal charges and will not refund payment for the items.” This policy exists due to limited space and time in estates and our offices in local marketsWe do not have the capacity to store items for customers and we have procedure in place to move items as quickly as possible. EBTH is a licensed auction company which operates within all state and local guidelines where we have marketsThis means that we operate within the standards set forth by the Massachusetts Office of Consumer Affairs and Business Regulation.Thanks,EBTH
Thank you for the opportunity to respond to these concerns. Ms*** purchased for sets of lithographs of a local artist, twelve lithographs in total, from EBTH on 3/for $total, invoice B-***The shipping cost was $and sales tax was $1.62, so her final total was
$156.66. Ms*** was missing one lithograph from lot ***, which was purchased for $and had four total piecesShe also received a piece she did not orderShe reached out to our customer service team, who sent her a return label for the extra pieceOver the next several weeks, we attempted to locate her missing lithograph, but we were unable to. When refunds are offered for lots with multiple items, they are typically prorated and each item is assigned the same value that, when all items are added together, result in the final purchase price of the lotShipping is refunded in the same wayFor this lot, we would have offered a refund of $5.50, which is 1/of the total lot price of $22, and $9, which is 1/of the total shipping cost, for a total refund of $Since Ms*** spent $156.66, we decided to send her a gift card of $instead. If Ms*** would like, we can delete the gift card and refund her $for the missing lithograph or she can keep the $gift cardThis is up to her and we will accommodate whichever option she prefers. We would like to offer our sincere apologies that Ms***’s lithograph was unable to be located.Thank you for your consideration,EBTH
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and found that this resolution is not completely working for me until I receive the check which is yet to arrive if EBTH sent it on 8/ Besides, the bidding option base price is not fair for any future sale transaction The salesperson should emphasize and specify that it is their way to go live for any valuable collectibles starting from $1, instead of exaggerating that the bidding prices would go up desirably great That's how I pictured that for my precious items I thought there would be nice buyers for them This is again my purpose of filing this complaint
Regards,
*** ***
Thank you for the opportunity to respond to these concerns. We checked with our Dallas team after we received Ms***'s concernsThe correct address was published and no other customers had trouble locating the property for pickupWe cannot say why the moving company hired by Ms*** was
unable to locate the estate, but we were able to confirm that all the information published was correct.When an item is selected for local pickup, the winning bidder is expected to pick up the items within the scheduled pickup timeWe were only able to be at the property for a limited time - 1pm-6pm CST on Tuesday, November This is because the property was a personal homePer the terms and conditions, “in the event that you fail to pickup or designate shipping for your items in accordance with the EBTH terms and conditions, you hereby authorize EBTH to charge your credit card for the purchase amount of the items plus any taxes, shipping costs, and handling fees.”Unfortunately, we are unable to facilitate a different pickup time and the items have been booked to be shipped to Ms***Fortunately, we were able to lower our shipping cost from the initial $to $These pieces will be delivered via our white glove service.Thanks for your considerationEBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meStaff have gone above and beyond to assist me with all these issues, and I'm not only appreciative but also very impressed with their professionalism, responsiveness, and kindness
Regards,
*** ***
Thank you for the opportunity to further respond to these concerns. According to the staff at the warehouse, Ms***’s husband did not express any concerns about the condition of this pieceWe have inspected the piano and bench and we have determined that the bench leg is in the condition described. Per our terms and conditions, “ All items are sold “as is” and you are aware that, unless otherwise stated, the items sold on the Site are not new nor in perfect condition, may require touor repairs prior to use and the available information about these items may be limitedEBTH will not list every flaw associated with each item as these are to be expectedIn the case of obvious faults (chips, cracks, significant damage, etc.) EBTH does its best to list the fault within the descriptionEBTH will provide descriptions based on its assessment of an itemHowever, you should not assume that our assessment of condition will be the same as your assessmentIt is your responsibility to read and review all descriptions and images of an item before bidding.” In this instance, we have listed the piece accurately. The piano is still available to be picked up by Ms***It will be held until the Revdex.com process is resolvedIf Ms*** chooses not to pick the piano up, she is still responsible for payment of the item, per our terms and conditionsWe will not charge her a disposal fee.Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. Ms*** purchased a collection of vintage hand thrown pottery for $on 10/19, invoice B-***. The items for this invoice were available to be picked up on 10/at the seller’s estate in ***, OHThis information was
listed on the item page while the item was live, as well as in her won invoices section of her account pageAdditionally, Ms*** was emailed on 10/that her invoice was readyWhen it was not picked up, it was moved to our *** Showroom location where it was available to be picked up from 10/until 11/When Ms*** did not pick the item up at the *** Showroom, it was automatically booked for shipping on 11/and, per the authorization give to EBTH when Ms*** agreed to our terms and conditions, her card was charged $in addition to the $already charged, for an invoice total of $135.49.Our terms and conditions state, “By providing your credit card information to EBTH, you irrevocably authorize EBTH to charge your credit card for the listing fee or total purchase amount of any winning bid plus any fees associated with the sale of the item, including but not limited to taxes, shipping and handling fees, as applicable.” Ms*** contacted our customer service team via chat on 11/8, when her card was charged for shipping, and notified the customer service representative with whom she worked that she was unhappy with thisThe customer service representative let her know that the pieces were shipped automatically because they were not picked up. We offer text message alerts to buyers as a courtesy, but we advise all buyers not to rely on this as their only method of communication from EBTH, as they are only a courtesythe most current pickup and shipping information can be found on Ms***’s customer account page on EBTH.comThe EBTH IT team is investigating whether Ms*** was sent a text message and, if she wasn’t, working to rectify that for the future. We have taken a look at the shipping cost for this piece itself and we were able to lower it to $We have refunded the $differenceThe pottery will be shipping from the EBTH distribution center by the end of the weekThis invoice has been shipped via ***, tracking ***.Thank you for your consideration,EBTH
Thank you for the opportunity to respond to your concerns. The items for the Detroit sale in question were removed from the property prior to the start of the sale and processed offsite in Cincinnati, OHThis was indicated on the individual page for each item and could be seen prior to
biddingThe items available for local pickup have been professionally moved and stored at a local storage facilityThe fee associated with this is to cover the moving and storage costLooking into these invoices, however, I do see conflicting information regarding pickup locations and times. I cannot, unfortunately, discount the shipping on this saleI can refund the $mirror and cancel shipmentThis would likely result in the mirror being resold or donated. I also cannot waive the warehouse fees, but I have reached out to the team in Detroit and they have offered to allow *** *** *** to pick up their items at the storage facility on Saturday, October between 9am and 1pm. Additionally, I would like to offer Julie and Joseph a $gift card for use on a future purchase. Best EBTHTell us why here
***,Our team apologizes that you did not receive your item From our records, you contacted us on August 16th and our customer service team refunded your money on August 18th This item was lost in transit and we were unaware until you reached out to us EBTH ships hundreds of
thousands of items a year Unfortunately, some orders do get lost in the process As for the condition of the item, we strive to provide accurate descriptions That is why our staff reached out to you regarding the item being broken and offered the opportunity to get a refund.Having already refunded your money, we would like to give you a $gift card for your inconvenience and as a matter of good faith You should receive an email with the gift card information.Sorry for the inconvenience.The EBTH Team
Revdex.com:
t down!!!!!!!! THey steal from everyone and no one makes them accountableI already have an attorney ready to file a class action lawsuitSince they will not do the right thing when they are sued they will realize that their deceptive ways will not be toleratedI will begin my campaign against them TODAY!!!!!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. F
Regards,
*** ***
THEY ARE LYING LYING LYING-----they have never called -----forget this crap I will call an attorney and sue themI will close these pieces pieces of s
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again all I can say is look at what other listings brought When they were correctly listed and advertised as vintage the price rarely rose above $ They speak of the auction market value, okay, that value when a person is bidding, is primarily based on the listing and how the item is described, not giving information on the age of the item certainly increased the perceived value This does not mean that is what the item is really worth They state the coat has been returned, I have not yet received it
I just want to try to alert other auction buyers to beware You cannot trust the description of the item to be accurate
Regards,
*** ***