Williams Sonoma, Inc.

Initial Business Response /* (1000, 5, 2016/02/12) */
The item was $A 15% promotion was applied to that price making the net item price $Sales tax of $was added along with a $charge for shippingThis makes the ***'s amount due $
A gift card of $
was applied to the order leaving a balance due of $which was then charged to the ***'s credit card on file
We consider this matter to be resolved with no further action to be taken

Final Consumer Response /* (2000, 15, 2016/02/09) */
I finally received the item in January and a hinge was brokenThey were fast and weeks later replaced the partI also received an additional discountThanks

Initial Business Response /* (1000, 12, 2015/09/17) */
Left voice message on ***'s phone on 9/16/at approximately 8:00:a.mrequesting a return call
Initial Consumer Rebuttal /* (2000, 16, 2015/10/06) */
Thank you for contacting your Revdex.comYour case has been closed as resolved and
the business has been informed
Kind regards,
*** ***, Dispute Resolution Specialist
Revdex.com serving the San Francisco Bay Area and Northern Coastal California
Broadway, Suite
Oakland, CA XXXXX
p: XXX-XXX-XXXX
f: XXX-XXX-XXXX
***@Revdex.comemail.org
Revdex.com.org Start With Trust(r)
From: *** *** (mailto:***@yahoo.com)
Sent: Friday, October 02, XXXX X:XX AM
To: Revdex.com
Subject: (SPAM) Re: Revdex.com Complaint Case# *** (Ref#XX-XXXXX-XXXXXXXX-XX-XXXX)
Importance: Low
This case has been resolvedYou can now close it
Sincerely ,
*** ***
Sent from my iPhone

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Williams-Sonoma, Inc
Have spoken with the customer; the funds were posted yesterday
We appreciate the customer's patience and thank her for allowing us to resolve this matter

This order was canceled on 4/21/18. A confirmation was requested to be sent to the customer. There is no "account" per se which can be closed. I inactivated the customer's email address to stop marketing emails. We do not store credit card information and thus there is
nothing to be done regarding this portion of her request. This matter is resolved and no further action will be taken. *** ** ***

The Corporate Customer Relations Department for Williams-Sonoma Incis in receipt of this customer's complaint. I would like to apologize to Ms*** for the inconvenience, delays and problems she experienced. According to our records the merchandise credit has been voided and a
credit has been issued on 1/19/in the amount of $to the Visa credit card. I will be processing a credit today in the amount of $to compensate Ms*** for the late fee and interest that was accrued. She may expect the credit to be posted to her bank within 3-business days. Please consider this issue to be resolved
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Williams-Sonoma, Inc
Has spoken with customer and apologizedSystem issue is being corrected and credit issued
Will follow up with customer until funds are posted to her account
Thank you!

A replacement order was issued for a new seat casing. It is due out of production around 9-and will ship via ups to the customer. We consider this issue closed

UPS issued a pick up tag on 1/4/17. The tag number is ***; UPS indicates the item has not yet been picked up. Until such time as the item shows it has been received at the warehouse, we are unable to issue a credit

Initial Business Response /* (1000, 5, 2015/11/06) */
As of November 2014, Williams-Sonoma and its' brands do not do sales price adjustmentsWe consider this matter resolved with no further action to be taken

Initial Business Response /* (1000, 5, 2015/11/04) */
As of November 2014, Williams-Sonoma and its' brand no longer offer sales price adjustmentsThe *** agreed to a specific price when the order was placing and was advised of its' back order statusThat pricing is the effective price of
the items on that order
The *** had the option to cancel the back ordered items and place a new order when the items were on saleThat did not happen
There is no credit to be issued on this order, and we consider this matter to be resolved with no further action
Initial Consumer Rebuttal /* (3000, 7, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never offered to cancel the order and re-orderI was told by the *** *** rep if if I canceled the order the item would NO LONGER be available due to the backordersHad this been an option I would have canceled and re-ordered
West Elm, your *** *** has a disconnectNot all of your employees have the same info and the resolution process is pretty horrible
Final Business Response /* (4000, 9, 2015/11/12) */
It is possible for a *** *** representative to see that sufficient stock is not forthcoming to accommodate new ordersThis would preclude the individual from offering the opportunity to cancel the order and place a new one
As of November 2014, Williams-Sonoma, Incand its' brands no longer offer sales price adjustmentsWe consider this matter resolved and will take no further action

Complaint: ***I am rejecting this response because they aren't even looking at the right accountI haven't purchased a lamp from them or a desk in None of this makes any senseMy only order has been placed and purchased was on April 25, with my *** *** cardIt was th Ogee Quilt and Ogee King Sham
I am concerned that *** *** can't even look up my account information, how will they be able to fix my problem?
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/01/04) */
Please provide an order number so this can be researched
Initial Consumer Rebuttal /* (3000, 7, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Below is my order number
Thanks
XXXXXXXXXXXX
Final Business Response /* (4000, 9, 2016/01/14) */
Items were delivered to *** on 12/22/via UPSSending $merchandise card for inconvenienceWill not issue credit to credit card*** may gift the merchandise card to another person if he chooses not to use itWe consider this matter to be resolved with no further action
Final Consumer Response /* (4200, 11, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The cover was delivered on 12/22/the insert was not delivered until 1/4/That is almost days after ChristmasThe actions are forcing me to either spend more money with a business that cannot deliver on their products, or give it as a gift to someone elseIn no way do either of these options benefit me who was totally inconvenienced by a business that didn't fulfill its promiseNot to mention I was charged back for the purchase at the time I ordered and didn't even receive the full order until a month later

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of a full refund is satisfactory to meSincerely, *** ***

The Corporate Customer Relations Department for Williams-Sonoma Incand *** *** are in receipt of this customer's complaint and in researching the customer’s inquiries and complaint we have discovered the following orders:
4/2/West Elm Order*** totaling
$
5/27/17 Charge: desk $393.31 Delivered June
6/1/West Elm Order *** *otaling $
6/1/17 Charge: throw and chair $437.91 Delivered June &
6/2/17 Rewards Redemption Credit -$
7/4/17 Charge: lamp $117.53 Delivered July
8/2/17 Compensation Appeasement -$
On August 1st the customer contacted *** *** regarding the billing concernsThe associate attempted resolution by issuing a credit for the lamp product, in the amount of -$117.53, thereby offering the lamp product as complimentary and as a good faith gesture
On September 4th, I reached out to *** *** to address her billing concerns pertaining to order*** totaling $for the following products: throw, chair and lamp.
I have confirmed that the customer has been billed for this order appropriately and the credit referenced in her Revdex.com complaint for the rewards certificate of $was applied timely and as expected on 6/2/
In conclusion, although we are saddened to hear of the customer’s dissatisfactions, our review of both *** *** orders and our completed research, we are unable to verify a $billing discrepancy
Should the customer have any continued inquiries, account closure requests or balance disputes pertaining to her *** Bank account, they would need to be pursued through *** Bank
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

Complaint: ***I am rejecting this response because: I have provided the recipes and am doing so again I would like the shipping refunded
Sincerely,*** ***

Complaint: ***I am rejecting this response because: The previous reason for being offered a return is because I had ordered pillows with the curtains and they were unable to complete my orderOn potterybarns site the sunbrella fabric is said to "Resistant mildew fading chlorine and stains" we have designed our entire outdoor area around these curtainsWe purchased a *** sectional and table with matching cushionsIt is only fair to stand by what your website advertises. Sincerely,*** ***