Williams Sonoma, Inc.

Initial Business Response /* (1000, 5, 2016/01/04) */
*** received credit of $for gift wrap chargeNo other credits will be issuedWe consider this matter to be resolved
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response
from the business.)

Initial Business Response /* (1000, 5, 2016/01/04) */
*** has received refund for the one item she did not receiveOther items were delivered 12/23/We consider this matter resolved with no further action to be taken

Initial Business Response /* (1000, 5, 2016/01/09) */
Please provide an order number so this can be reseearched

Initial Business Response /* (1000, 5, 2015/12/23) */
The Corporate *** Relations Department for Williams-Sonoma Incand West Elm are in receipt of this ***'s complaintI would like to apologize for the inconvenience and delays Ms*** has experiencedI will process a credit today
in the amount of $and the *** can expect the credit to post her credit card within business hoursPlease consider this issue to be resolved
Sincerely,
*** ***
Corporate *** Relations
Williams-Sonoma Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/01/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Credit received

Williams-Sonoma, Inc
Due to this complaint being filed, the Customer Care Center team was unable to continue to serve the purchaser
The furniture arrived at the hub and the purchaser scheduled a delivery for Saturday, 05/12/
Spoke with the purchaser a few minutes agoWill follow up
with him on Monday to ensure delivery success and discuss compensation for the delays
Thank you!

The Corporate Customer Relations Department for Williams-Sonoma Inc. are in receipt of this customer's complaint. I have reached out to the customer to address his concerns. I have confirmed that the customer has received his credit in full for $710.92. I consider this issue to be resolved

(The consumer indicated he/she DID NOT accept the response from the business.)Rug was defective upon delivery and we contacted company to discuss the defect within the warranty periodWe were told that over time the defect would go away and it didn'tWe contacted the company again and we were told to send pictures and we didWe have never received such poor customer service beforeThe company do not stand by their product

The customer was called and advised we will accept a return of the product and upon return issue a credit. She stated she did not have a box nor was she near a store. The offer was made to reimburse her for a box to pack the item in. She was displeased with this offer. After
further review, an email was sent to the customer advising to discard the item and confirm that has been done. Upon receipt of her confirmation, a refund check will be issued. Once issued, the check should be received in approximately business days. This is a one-time exception to our return policy, and her customer account has been noted as such

The Corporate Customer Relations Department for Williams-Sonoma Incis in receipt of this customer's complaint I would like to apologize to Mr*** for the inconvenience, delays and problems he experienced
Regarding 1st Complaint:
I have forwarded Mr***
complaint to retail store leadership and they have advised me of the following.
“We will be giving the customer a full refund, just having a hard time connecting with him on the phoneHowever, I have laid out in an email to him that we would be doing the refund for himIf he was unable to connect on the phone with me, please let me know when he would be available to do the return and where he would like to do it at so I can let the store know to expect him in.”
Regarding 2nd Complaint Order #***:
I have confirmed that a full credit has been issued to Mr*** in the amount of $on 1/23/17, to his Amex account
Please consider this issue to be resolved
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

Can you please contact *** with Williams-Sonoma and tell her I forgot her numberTell her the glasses are boxed (two boxes) and ready to goJust let me know when UPS will get hereShe can email or leave a voicemailI’ll ensure the boxes are there for him
*** ***

The Corporate Customer Relations Department for Williams-Sonoma Incis in receipt of this customer's complaints. I have reached out to the customer to address her concerns. I have confirmed that she has received her credit in full for the returned merchandise along with the
appropriate adjustments by Comenity Bank, as pertaining to her Comenity credit card account.
The customer has also confirmed the separate charge to be valid that was billed in the amount of $and is from an unrelated order
We consider these issues to be resolved
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

Initial Business Response /* (1000, 5, 2015/07/06) */
A corporate representative spoke with Ms*** *** this morningThe matter is resolved

Initial Business Response /* (1000, 5, 2015/11/28) */
Contact Name and Title: *** *** / CCR
Contact Email: ***@wsgc.com
Williams-Sonoma Incconsiders this issue resolved via the below listed actions
$Merchandise Credit issued on 9/15/was sent to the billing, not shipping,
address locationIt is being reissued to the correct address
Mrand Mrs*** chose 50% "as is" credit versus item replacement$was issued back to the credit card method of payment

Initial Business Response /* (1000, 5, 2015/07/11) */
The Corporate *** Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this ***'s complaintI have reached out to the *** to address her concernsA Corporate *** Relations associate is in
direct communication with the ***The *** is aware he is scheduled for delivery of the furniture on 7/21/
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would agree that the furniture that was ordered is now scheduled for delivery on 7/The furniture should have been delivered by June This is days after it was advertised to be delivered and we had two vacation rentals that had to be cancelledWe have not come to an agreement on remuneration and this is not resolved

Initial Business Response /* (1000, 11, 2016/01/27) */
The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaintOn Jan16nd the customer is working with an associate and has accepted their actions towards resolution with a
component replacement of the sectional as well as compensation in the amount of a $merchandise cardThe estimated date of delivery for the needed component is between February 8-

Williams-Sonoma, Inc
In order for our associates to take action on any past or future orders, the customer needs to call our Credit Card department at ###-###-####
This matter is considered closed
Thank you!

Final Consumer Response /* (2000, 6, 2015/12/21) */
They finally did refund the money to my credit
card but not the interestWhich is ok as I am
so relieved to get the main portion refunded

Initial Business Response /* (1000, 11, 2015/09/17) */
We are currently researching this issueUpdate will be provided soon
Initial Consumer Rebuttal /* (3000, 13, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How long is this going to take to
research? After speaking with West Elm and their *** *** rep, he said they would refund me the price of the bench ($550) this was weeks ago and they said it would happen within hoursI continue to be shocked and disappointed at how this company treats their customers
Final Business Response /* (4000, 15, 2015/10/06) */
*** advised on 10/2/that credit had been releasedWe consider this matter resolved

Initial Business Response /* (1000, 5, 2016/02/11) */
The item in question was on sale and went out of stock before *** receivedSKU canceled since item no longer availableAssociate offered *** to purchase different bed and would get 35% discount*** declinedWe consider
this matter resolved with no further action to be taken

Complaint: ***I am rejecting this response because: the number provided in order to resolve this issue was not able to
resolve. I am requesting a refund or reissue of the gift card issued by pottery barn in the amount of $and the key rewards of $for a total of $165.Sincerely,*** ***