Western Van Lines

I don?t know how people can move by themselves without hiring a moving company because there?s just too much to do. I have heard stories of people losing their boxes on the way, terrible movers damaging their furniture and so on. I hired Western Van Lines for my move from Denver, CO to San Jose, CA. The men they sent were very meticulous with the packing and loading. When all of my valuables were delivered in San Jose none of them were damaged or lost. I must say that it seems that many of those stories about moving companies don?t apply to this particular one. Happy customer over here.

Horrible and terrifying experience with western van lines their customer service was basically non existent Laura the dispatcher was just very bad mouth lady few times she threatened that she can hold our stuff it took month and half to get our stuff and when we got it driver was soooooo horrible he unload our stuff in middle of the parking lot of the apartment building was supposed to go and since he had arrived late we had to help to get the furniture to apt.very bad mouth.
PLEASE DON'T USE THIS COMPANY AND SAVE YOURSELF ALOT OF HEADACHES.

To say this company is horrible is an understatement. They start off so nice, have great communication, are friendly and attentive, but as soon as you pay them and they get your belongings, it all changes. Adrian, our sales associate, dropped off the face of the earth and never returned any calls or emails after we signed the contract. Laura, the dispatcher or manager, as she calls herself, is the rudest person I have ever dealt with in my life. She twice threatened to delay my already delayed order and stated "I'm your life line, you better be nice to me. " We had to constantly call and get updates as they did not provide us with any information whatsoever. They are liars and the cost of the move ended up being $1000 more than the low ball quote they gave us. We signed a contract for a full service move, which was the include packing and disassembly at the origin and unpacking and reassembly at the destination, but did not receive that. The driver at the destination came late, had a horrible attitude, wasn't told that he had to assemble and unpack my belongings. Overall, this company is as unprofessional as they come. They have no respect for their customers and once they get the money, they don't communicate anything at all. I highly recommend using any other company as this company should be dissolved. They bully you once they have your money and threaten to keep your belongings. They give an estimate of time it will take to get from origin to destination, but that time line is just there for fluff. Originally I was hold 10 days, that turned into 2 weeks and I had my belongings delivered 29 days later!! This company is ridiculous and needs to be held accountable for ruining people's lives. Do not hire them, use anybody else.

I was referred by my uncle who raved about the service, we had a great move from Western and are very pleased!

This company is a scam!!! DO NOT BOOK YOUR MOVE WITH THEM!!

The company in writing has promised to pick up my belongings on June 27-28 (2 day window). I was told that I will receive a phone call 48 hr prior the pick up date. No phone call was on June 25. I tried to call the company myself multiple times, no answer. Finally, in the afternoon of June 26 I have received a call that my stuff will be picked up the next day but no time was given. I have waited the entire day on June 26. Movers never showed up. I have tried to call the company multiple times, and finally, I was able to get through (oh miracle) and I was told that the movers will actually come in June 28th around 4pm. Nobody showed up on June 28th. Once again, I have tried to call the company multiple times. This time, I was less fortunate and nobody answered the phone. So, my stuff was NOT picked up at the window promised. I had to move out the following day... I started the next day with multiple phone calls to the company. Finally, after multiple attempts, the dispatch service has answered the phone and told me that according to their records, movers picked up my stuff the day prior. I had to inform Western Van lines, as I was sitting on the couch that was never picked up, that movers have never showed up. I was promised they will come later that day. They showed up at 6 pm. It took them until 11pm to pack my stuff (2 bedroom house with no dining table, no bedroom furniture) as they were constantly arguing with each other, cursing, and obviously had a hard time to disassemble my furniture. South Caroling was the 2nd state in the US on the amount of new cases per mln, and the movers did not wear any PPE. The company does NOT use their own trucks as they initially told me. As other reviewers noted, they have overestimated my move by about 40% from the original price saying they did not expect what I had. In reality, not only I did NOT add anything, I actually downsized by a significant amount selling lots of my furniture and donating my other belongings. So I expected the reduced amount of price, not the increased one. the most unpleasant part of the story is the fact that when I originally booked my move with they guy called Marty, he told me it will take about 2 weeks to deliver, - maybe a little bit less maybe a little bit more. Ok, fine. Marty has asked me about the first available day for the delivery. I told him July 7. In reality, I was told by the dispatch service later, it will take at least 3 weeks FROM July 7 to deliver my belongings, maybe longer as obviously they do not guarantee anything... So the sale representative Marty has bluntly misinformed me. I have to start a very busy job on July 20. I can't imagine how in the world I would take time off for the delivery to come in AND to unpack everything and now, the company does NOT answer the calls AT ALL, I wonder if they went out of business. I am very nervous whether or not I will Get my stuff at all. Maybe its time to call FBI on Western Van Lines

Wonderful service! We went from California to Chicago and we?re very happy with the service. Great price and great work !

My father is very difficult when it comes to moving from one place to another. He has a large collection of antique items and he wouldn?t move to a new place without those. So I had to hire a company which would be very gentle with his stuff. On a previous move with another company we hired, some furniture was damaged and my father was furious to say the least. But Western Van Lines convinced my father that they would be the best fit for him. They were very experienced and took a very gentle but thorough approach in moving and carrying out the furniture items. When my father received his furniture in Phoenix, AZ he was very pleased with the condition of the items and the moving experience.

This is the absolute worst moving company in the United States. Find someone else or you will pay for it.

There?s no way these reviews are real. The communication with this company was so bad, I don?t understand how they even get clients.

I submitted my info for a quote. They called right away and transferred me to their NYC department. No one answered and the call just ended, but they called me back so at least that. Talking to the representative I explained to him that we?re moving to Savannah. We talk for maybe 30 minutes, going over everything and then he asks me what?s my budget for the move. I have no clue what the going rates are (that?s why I wanted to get a quote) so I say ?I dunno, $1,000??. I guess I insulted him because he responded ?might as well just rent a U-Haul and do it yourself. Have a good day?. I had to stop him from hanging up and asked what?s their going rate, and he said you won?t get anything under $2,000, and HANGS UP. Honestly that would?ve still be worth it for me to book, if he didn?t hang up on me, lol.

A day after I get a text message from the company saying ?any questions for the company feel free to call or text?. So I thought, here?s an opportunity to see if I can still book these guys. I explain to them what happened and end with ?I wish I could?ve gotten a quote rather than the representative say, just use a U-Haul, have a nice day?. I get a response back saying ?thanks, you too?. Basically they didn?t even read why I said, skipped to the end and say the words have a nice day, and said thanks, you too.

I?m so confused why someone would work at customer service without making any effort to listen to potential customers, especially for a potential $2,000 job, especially during COVID which I?m sure slowed down everyone?s business.

So needless to say we have an appointment with a different moving company- United Van Lines, which just over the phone sounded much nicer and inviting

We hired Western to move us from Santa Monica to Washington DC. They promised, in writing, to deliver by June 12. Still nothing, and no commitment on ETA. They are sneaky, lying frauds. they will routinely tell you they will call you right back, and never do. Their estimate is low and then they jack up price. They promised PPE including masks and gloves and they were not even wearing masks indoors. Now our possessions are being held hostage somewhere for who knows how long. I can assure you that any positive reviews on this site are made up, because they know they are piling up negative reviews and this is their attempt to counter reality with more of their lies. Also, the former company name, Swift Van Lines, was charged with fraud for the same behavior by the State of Maryland in 2018. They simply changed the name and moved on. Run, don't walk from this company. They are not legitimate.

Very poor experience, will not use again or recommend to anyone (unless you don't like them)
Actual cost of move was 40% greater than cost of the move despite doing 2 extensive reviews of our goods with the sale agents. A surprise 3% surcharge on credit card payments.
However the worst part was exceptionally long wait for delivery of our household goods and inability of the staff in delivery dispatch to provide any real information on timeframe.
First estimate was 1-7 business days from our first day of availability, which came and went without delivery. Then on a Friday, 10 days after our first day of availability, we were informed that our delivery should be the following Monday or Tuesday and your driver will call you. No contact over the weekend. The following Monday after multiple attempts to contact the customer service reps with messages left I received a call, truck had broken down over the weekend. Unfortunate and frustrating but overall understandable. I was told 'this is a priority, your goods should be loaded in the next 1-2 days, delivery late in the week'. After this 4 days pass again with no contact. So again I call and am told 'I spoke with your driver, your delivery will be in 2 days (Sunday), your driver will call you tomorrow.' Excellent! We arrange childcare and mobilize to our house from where we had been staying 3 hours away. Again radio silence both Saturday and Sunday. Monday comes and despite multiple messages never receive a call back (not a holiday either, not even in Australia). My driver did call me however and states that her never spoke with dispatch as I was told they did. Dispatch staff, or my driver, is providing me misinformation and I can't get a call back to solve this riddle. I'm at a total loss on how Western Van Lines believes this is acceptable business practice or customer service.

Horrible experience. After hiring this company to move us we did not receive any contact to confirm our pickup date. We weren?t even able to get another to answer the phone. One day before our pickup window we get confirmation. We had the expectation of receiving our things 5 days later, as we requested. Again, no contact from the company and couldn?t reach anyone. Two days after we requested our delivery, finally got someone on the phone who said we should have read our contract better and it should be in the next 7 days. AGAIN, zero contact for the next 7 days! We are currently displaced during a pandemic with no end in sight. We are not allowed to have a contact number to the truck driving scheduling our delivery and our only contact has been with an extremely rude woman giving us the answer that technically they have 21 days, per the fine print of the contract. It?s our fault for not reading it. DONT BOOK THIS COMPANY.

Great job! The crew had masks and gloves which made my family feel safe. Worth the money and we would use Western again! Bryan was very helpful and we loved the movers so much we tipped an extra $100

Horrible. DO NOT USE. We got a quote - which we know was an estimate - and knew we would have some extra boxes. They got here and said their truck wasn?t big enough even though we itemized all of our furniture and told them what we had. They then said we owed them another $3,600. When I tried to get hold of someone to help resolve it, it took me over an hour to get someone to take my call. Our sales rep wouldn?t call me back at all. We tried dealing with Jennifer and she was no help. She wouldn?t let me speak with anyone above her. We gave a deposit of $2,000 which was non refundable. Shady and very in-professional.