Western Van Lines

I honestly cannot understand how Western Van Lines (WVL) has such a good rating on the Revdex.com. My wife and I recently contracted with them to facilitate our move from Salt Lake City to Boston, and we were frustrated almost every step of the way. I do not recommend anyone hire this company to facilitate their move, unless you really don’t care about any of your belongings.
I should note that WVL subcontracted with another company, Oasis Moving and Storage, to actually complete our move. In other words, WVL was more or less the broker, and Oasis was the company that transported our stuff. I wish I had known that beforehand as Oasis has lackluster reviews, and rightfully so, but I had never heard of them until the movers showed up in Salt Lake City. As a result, this review is for both WVL and Oasis.
I made our reservation about six weeks before our move. My initial interaction with an employee from WVL was probably the only time I felt comfortable and satisfied with their service to date. This employee was very friendly and explained what we could expect over the days and weeks leading up to our move. At the time, I selected a pick-up window of either June 19th or June 20th (they have to allow two days based on scheduling, which is understandable). About three weeks in advance of our move, I called the aforementioned employee directly to change our window to June 18th and June 19th instead, as my wife and infant son booked a flight out of Salt Lake City on the 20th; I had a 10-hour drive ahead of me on that day, so we wanted to get our stuff out earlier in order to allow more time to clean. I was told this was no problem at all, and the change was documented.
Fast forward to the week of our move. I was told I would receive a call from an employee in the quality assurance department a few days in advance of our movers arriving to get our final inventory list documented, and sure enough, that call came on June 16th. This employee was also friendly and professional, but when I attempted to confirm our pick-up date window of June 18th and 19th, he said he did not see my previous request documented, and it was still listed as June 19th and 20th. Clearly the first employee I worked with failed to communicate this change. I would later find that communication in general is one of the major challenges this company has. I explained our situation, and the second employee said he would do what he could to get it pushed through. I actually received a call from a general manager from WVL (I believe that was his title), and talked through our situation further. He said he would do what he could as well, and worst-case scenario, the movers would arrive very early in the morning on June 20th, which wasn’t ideal, but I could work with it. Unfortunately, that was not to be. I was told by this gentleman that I would receive a call from a dispatcher approximately 24 hours before the movers were to arrive, so I waited.
I did not receive a call until the evening of June 18th informing me that our movers would not be able to arrive until June 20th. Again, I spoke to another WVL associate who assured me that the movers would arrive first thing in the morning of June 20th so my wife could make her flight and I could finish cleaning before hitting the road. I receive a call around midday on June 19th, and am told our movers will arrive between 2-5pm the following day. Of course, I pushed back as I had received multiple assurances. Another communication breakdown. I received a call a short while later and was told the movers would arrive between 7-9am the following morning. We could work with that, so I was hopeful. I was told I would receive a call from the movers about 30 minutes to an hour before they expected to arrive.
On the morning of June 20th, my wife and I were waiting for that call. I had heard nothing by 8am, so I attempted calling my three contacts at WVL to get an update. All numbers went to voicemail, so I left messages. Granted, this was a Saturday, but I was told I could always get in touch with someone from WVL. This didn’t appear to be immediately true. Between 9:30-10am, I see a moving truck driving down our street. We flag it down and ask them if they are looking for us (by giving them our last name). They said yes. Although they were about an hour late, at least they made it. Apparently, they were given an incorrect phone number, so they had trouble contacting me to find our house. Yet another internal communication breakdown. These movers – who were two stronger guys (which I mention for reference later) – were professional and efficient, and I was happy with how quickly they moved our stuff out. They handed me some paperwork to fill out, including a credit card charge for pickup, which I was expecting. However, I did not expect to see “Oasis” on the paperwork as I was never told I would be working with this company, but they had all of my information so I assumed this company was affiliated with WVL. I think it would be prudent for WVL to inform their customers that a different company would actually be moving their things so they wouldn’t be as surprised as I was. Another communication breakdown. I was able to clean our remaining things quickly and hit the road, albeit a few hours later than I intended. I was hopeful that was the worst of it.
I was originally told that moving our things from Salt Lake City to Boston could range between 5-21 days, so I had that expectation. I told the first employee I spoke to that we would be ready to receive our items by June 25th, and he told me he had that documented. We planned our arrival in Boston to coincide with the earliest possible delivery date with the knowledge that our things may arrive a few days later. I also had the expectation that my things would begin to be moved shortly after they were picked up. On June 24th, I receive a call from someone at Oasis asking for the earliest date on which we could receive our things. Frustrated by yet another communication breakdown, I told her. I was also told I would receive a call soon informing me when my things were on the way. I didn’t receive that call until June 26th – six days after Oasis had picked our things up – that my things had just left their distribution center (or wherever they store their filled trucks), and we could expect our things to arrive within a week. I don’t know why I was told things could arrive within five days when WVL/Oasis held onto our stuff for six days before having the truck was en route to our new home, so my frustration was mounting.
I arrived in Boston by car on June 27th, and sought updates over the course of the next week as to where my things were. You would think that with the technology available today – GPS trackers and the like – a moving company could tell you where your things are so you can make a ballpark assumption as to when they will arrive. The woman I spoke to on a few occasions at Oasis’ operations center said that all she could tell me was that the truck left their distribution center June 26th and it was en route, and that a dispatcher would give me a 24-hour notice before our movers arrived. It was frustrating to simply wait for someone to call me. I don’t think it is unreasonable to expect more frequent updates over the course of a week instead of being left in the lurch. Furthermore, it was up to my wife and me to call/text persistently in order to get any kind of information, as opposed to them reaching out to update us. Communication can and needs to be improved.
We were hoping our stuff would arrive prior to the July 4th holiday, but it was not to be. I received a call the evening of July 5th from a dispatcher who informed me that our things would arrive the following morning, July 6th. My wife and I had been sleeping on an air mattress for the last 7-8 days, so we were excited to get our stuff. I received a call from our movers in the morning, and they were arriving earlier than expected that day – which was good news to me. When I went out to meet them – expecting to see another two stronger guys just as before – I was met by a couple likely in their late 50s. The woman was maybe 100 lbs. soaking wet, and the guy was also a bit smaller. We have some heavy furniture, so I was surprised that these two were to be responsible for moving everything safely up to our apartment. This is not to say women are unable to move furniture, but I was expecting hired movers to be equipped with more physical strength. I watched these two aggressively push some of our bigger pieces – like an armoire and double dresser – on some of the flat moving dollies, and witnessed some exposed edges get chipped and otherwise damaged when they bumped into something. If you pay several thousand dollars for these services, I don’t think it is unreasonable to expect movers to at least put some level of thoughtfulness into someone else’s belongings. To this couple’s credit, they did get the belongings of ours, which they had in their truck, into our apartment – with some damage done.
Several items are missing and damaged, and we have logged claims. We have a very nice dining table – a Haverty’s Timber Ridge dining set – that was $1,000 new. We are now unable to use it because WVL/Oasis lost the legs to it. A table is useless without legs, so now we are having to use a card table I bought from Target and store our dining table in the limited space we have. My golf clubs – a Ping golf bag and matching clubs – were also lost or stolen, and are easily worth $400-500. Our desk chair arrived with a missing wheel, so it is also basically useless as it is unstable when attempting to sit on it now. My desk has a deep puncture on it, and although the desk is still usable, the damage is very visible. The legs to our armoire have large chips and missing pieces of wood. Many items were significantly damaged or destroyed in some cases, and it looks like some of our boxes and tubs were obliterated then haphazardly taped back together. These included boxes clearly marked “FRAGILE,” but that must not have much meaning to the movers. A vintage 1900’s mirror, a decorative, handmade ceramic plate (which we did use at our wedding, so significant sentimental value), a picture frame, and several pieces of glassware were completely destroyed, despite being copiously coated in bubble wrap and packed securely. Some of the belongings in the boxes and tubs taped back together were also absolutely filthy. This includes items such as baby toys, my wife’s breast pump supplies, and baby clothes, all of which should be kept as clean as possible. It really seems as though WVL/Oasis had little to no regard for how our things were packed in their trucks so long as it was packed in some way.
Perhaps one of the most ridiculous things that happened over this entire process occurred as the movers delivering my items were wrapping up. I now live in an apartment building with elevators, which the movers were allowed to use. As part of my contract with WVL/Oasis, I had a $75 elevator fee in lieu of fees associated with moving furniture up/down stairways. I thought this elevator fee was kind of ridiculous in the first place: $75 to push a button? At any rate – whatever – I agreed to it as it is WVL’s/Oasis’ policy. I accompanied the movers down to the truck to look for the table legs and golf clubs, but they were nowhere to be found. As I was about to head back to my apartment and begin unpacking, the movers ask me for an additional $150 for using the elevator. I had already given them the agreed upon amount stipulated in my contract (which was a post office money order). I explained I already had a $75 elevator fee included in my contract. The guy argued with me, and said he would take $75. He claimed it was $75 elevator fee per floor. LOL what?! An extra $75 for moving your finger an inch and waiting in an elevator for an additional 10 seconds? The couple were refusing to leave until I paid them. I called my contact at Oasis operations center, and to her credit, she got the dispatcher to whom these movers report to call them and explain that they were not entitled to anything additional. It really was a fitting end to the experience thus far: someone attempting to scam me out of more money.
I have submitted our claims to recoup our items or be compensated for what was lost/stolen and damaged. I am very hopeful that the A+ rating WVL has is indicative of their ability to make their customers whole. My experience was immensely frustrating and disappointing, and I would not recommend them to anyone. We definitely will take our business elsewhere for our next move.

They picked up belongings on June 19, 2020. We were told they would be shipped and stored in Arizona and delivery to Home and public storage was to be determined but less than one month (free storage for one month). Called them on Monday, July 6 and on July 7 -- no one answers. Finally get phone call on July 8 -- don't know where belongings are but are supposed to call -- yet to hear from them.). Every time we dealt with them, the terms changed. I have yet to receive any of my belongings -- and if I do, I expect them to have opened up every box and taken what they want to sell and then tell me it was damaged in shipment. I was not given time to read the final papers that I signed. Now that we are waiting for my stuff to be delivered, I have had time to read their "fine" print -- i.e., I hereby release Western Van Lines of all responsibility for my account bills, currency, deeds, evidence of debt, money notes, securities, jewelry, watches, and precious stones, unless these items have been declared to the carrier prior to the shipment." ONLY WAY CARRIER WOULD HAVE ACCESS TO ANYTHING LIKE THIS IS TO INTENTIONALLY OPEN THE BOXES. I have put a hold on credit card charges -- I will not pay to be robbed!!!

Horrible and terrifying experience with western van lines their customer service was basically non existent Laura the dispatcher was just very bad mouth lady few times she threatened that she can hold our stuff it took month and half to get our stuff and when we got it driver was soooooo horrible he unload our stuff in middle of the parking lot of the apartment building was supposed to go and since he had arrived late we had to help to get the furniture to apt.very bad mouth.
PLEASE DON'T USE THIS COMPANY AND SAVE YOURSELF ALOT OF HEADACHES.

To say this company is horrible is an understatement. They start off so nice, have great communication, are friendly and attentive, but as soon as you pay them and they get your belongings, it all changes. Adrian, our sales associate, dropped off the face of the earth and never returned any calls or emails after we signed the contract. Laura, the dispatcher or manager, as she calls herself, is the rudest person I have ever dealt with in my life. She twice threatened to delay my already delayed order and stated "I'm your life line, you better be nice to me. " We had to constantly call and get updates as they did not provide us with any information whatsoever. They are liars and the cost of the move ended up being $1000 more than the low ball quote they gave us. We signed a contract for a full service move, which was the include packing and disassembly at the origin and unpacking and reassembly at the destination, but did not receive that. The driver at the destination came late, had a horrible attitude, wasn't told that he had to assemble and unpack my belongings. Overall, this company is as unprofessional as they come. They have no respect for their customers and once they get the money, they don't communicate anything at all. I highly recommend using any other company as this company should be dissolved. They bully you once they have your money and threaten to keep your belongings. They give an estimate of time it will take to get from origin to destination, but that time line is just there for fluff. Originally I was hold 10 days, that turned into 2 weeks and I had my belongings delivered 29 days later!! This company is ridiculous and needs to be held accountable for ruining people's lives. Do not hire them, use anybody else.

I don’t know how people can move by themselves without hiring a moving company because there’s just too much to do. I have heard stories of people losing their boxes on the way, terrible movers damaging their furniture and so on. I hired Western Van Lines for my move from Denver, CO to San Jose, CA. The men they sent were very meticulous with the packing and loading. When all of my valuables were delivered in San Jose none of them were damaged or lost. I must say that it seems that many of those stories about moving companies don’t apply to this particular one. Happy customer over here.

I was referred by my uncle who raved about the service, we had a great move from Western and are very pleased!

This company is a scam!!! DO NOT BOOK YOUR MOVE WITH THEM!!

The company in writing has promised to pick up my belongings on June 27-28 (2 day window). I was told that I will receive a phone call 48 hr prior the pick up date. No phone call was on June 25. I tried to call the company myself multiple times, no answer. Finally, in the afternoon of June 26 I have received a call that my stuff will be picked up the next day but no time was given. I have waited the entire day on June 26. Movers never showed up. I have tried to call the company multiple times, and finally, I was able to get through (oh miracle) and I was told that the movers will actually come in June 28th around 4pm. Nobody showed up on June 28th. Once again, I have tried to call the company multiple times. This time, I was less fortunate and nobody answered the phone. So, my stuff was NOT picked up at the window promised. I had to move out the following day... I started the next day with multiple phone calls to the company. Finally, after multiple attempts, the dispatch service has answered the phone and told me that according to their records, movers picked up my stuff the day prior. I had to inform Western Van lines, as I was sitting on the couch that was never picked up, that movers have never showed up. I was promised they will come later that day. They showed up at 6 pm. It took them until 11pm to pack my stuff (2 bedroom house with no dining table, no bedroom furniture) as they were constantly arguing with each other, cursing, and obviously had a hard time to disassemble my furniture. South Caroling was the 2nd state in the US on the amount of new cases per mln, and the movers did not wear any PPE. The company does NOT use their own trucks as they initially told me. As other reviewers noted, they have overestimated my move by about 40% from the original price saying they did not expect what I had. In reality, not only I did NOT add anything, I actually downsized by a significant amount selling lots of my furniture and donating my other belongings. So I expected the reduced amount of price, not the increased one. the most unpleasant part of the story is the fact that when I originally booked my move with they guy called Marty, he told me it will take about 2 weeks to deliver, - maybe a little bit less maybe a little bit more. Ok, fine. Marty has asked me about the first available day for the delivery. I told him July 7. In reality, I was told by the dispatch service later, it will take at least 3 weeks FROM July 7 to deliver my belongings, maybe longer as obviously they do not guarantee anything... So the sale representative Marty has bluntly misinformed me. I have to start a very busy job on July 20. I can't imagine how in the world I would take time off for the delivery to come in AND to unpack everything and now, the company does NOT answer the calls AT ALL, I wonder if they went out of business. I am very nervous whether or not I will Get my stuff at all. Maybe its time to call FBI on Western Van Lines

Our move with Western went very well. We had to change our moving day 3 times and the communication was stellar. We referred some friends and they also had a good experience! A+ JOB GUYS!!

Wonderful service! We went from California to Chicago and we’re very happy with the service. Great price and great work !

My father is very difficult when it comes to moving from one place to another. He has a large collection of antique items and he wouldn’t move to a new place without those. So I had to hire a company which would be very gentle with his stuff. On a previous move with another company we hired, some furniture was damaged and my father was furious to say the least. But Western Van Lines convinced my father that they would be the best fit for him. They were very experienced and took a very gentle but thorough approach in moving and carrying out the furniture items. When my father received his furniture in Phoenix, AZ he was very pleased with the condition of the items and the moving experience.

When we signed the contract no one said it could be 18 business days to receive goods until I called them trying to get an update on delivery. Also in our contract it stated any furniture they took apart would be reassembled and the movers who dropped off our second load refused to do that. They first claimed they were only hired to drop off and then said they had no tools on them. If they were there on behalf of Western they should have upheld the terms we agreed to. I have left numerous phone messages to resolve this privately but no one will call me back.

This is the absolute worst moving company in the United States. Find someone else or you will pay for it.

I contracted Western Van Lines to effectuate my interstate move from Los Angeles, CA to Boise, ID.

The sales representative who managed my contract misrepresented 100% of WVL services. Below are examples:

1) Guaranteed by sales rep that WVL does not subcontract and/or outsource to moving / trucking providers outside the WVL business. One of his biggest selling points was that everyone involved in the moving process from the WVL side is employed by and works directly with WVL. This was not true. 100% of the process was outsourced from the movers in Los Angeles to the trucking company used to haul the items to the warehouse where my items were stored mid-shipment to the movers in Boise, ID.

2) He guaranteed me that there would be no "hidden fees" or up-charges associated with my agreement and contracted total spend level. I was quoted roughly $2400 for this move. $150 was to be removed for wardrobe boxed I did not use. This charge was not removed. In addition, when the movers arrived at my location in Los Angeles, they added a "long haul" upcharge to my bill of $300. This was, at no time, discussed between the sales rep and I. He GUARANTEED ME that there would be no charges above what I was quoted and that the bill would in fact likely be approx $2200 total (provided I did not exceed the itemized shipment list upon which the quote was generated).

3) He GUARANTEED me that my items would be delivered by Monday, June 15 (Tuesday, June 16 LATEST). He also guaranteed me that my items would ship directly between LA and Boise, with no stops. In fact, my items sat in a warehouse in California for several calendar weeks as WVL waited to optimize a load with an outsourced trucking provider to bring the items to Boise. They did not arrive until Wednesday, June 24. This caused a massive issue, as I packed all of my clothing and items into the shipment, under the expectation that they would be delivered on the guaranteed dates.

4) Price gouging and manipulation. The sales rep told me he was applying a "COVID 19" discount to my quote. Upon researching, WVL inflated their top-line quote levels and backed in the COVID reduction, making my total quote amount equal to or even higher than what has been charged to customers without any type of COVID 19 discount pricing included. I called within my window of cancellation to cancel the contract and work with far less expensive companies, but he talked me out of it under the pretense of NO OUTSOURCED PROVIDERS BEING USED, NO UPCHARGES, AND A GUARANTEE OF DELIVERY DATE. All of these were untrue.

5) Lost / damaged items. All of my flat screen tv stands were lost, as well as the power cords to all TVs lost. I have no way to use any of them. In addition, one of my flat screens has massive scratches on the screen which were done by the movers and/or at some stage of the moving process.

6) Communication. After the sales rep sold me this deal, he was 100% unreachable. I called him the day my movers were in LA to ask about the "long haul" upcharge, but the call was not returned. I then called him 9 times, leaving voicemails, to follow up on his false promises w/respect to my delivery dates. No calls were returned. I emailed him 8 times, to one of which he replied and told me to "be patient." I asked the dispatch about his lack of correspondence, noting that was strange given he was so responsive while selling me on the business. They told me not to expect any feedback or engagement from him. I then asked to speak to the owner of the business. Dispatch told me they could under no circumstance release the name of the owner of Western Van Lines and that he does not speak with customers under any circumstances

There’s no way these reviews are real. The communication with this company was so bad, I don’t understand how they even get clients.

I submitted my info for a quote. They called right away and transferred me to their NYC department. No one answered and the call just ended, but they called me back so at least that. Talking to the representative I explained to him that we’re moving to Savannah. We talk for maybe 30 minutes, going over everything and then he asks me what’s my budget for the move. I have no clue what the going rates are (that’s why I wanted to get a quote) so I say “I dunno, $1,000?”. I guess I insulted him because he responded “might as well just rent a U-Haul and do it yourself. Have a good day”. I had to stop him from hanging up and asked what’s their going rate, and he said you won’t get anything under $2,000, and HANGS UP. Honestly that would’ve still be worth it for me to book, if he didn’t hang up on me, lol.

A day after I get a text message from the company saying “any questions for the company feel free to call or text”. So I thought, here’s an opportunity to see if I can still book these guys. I explain to them what happened and end with “I wish I could’ve gotten a quote rather than the representative say, just use a U-Haul, have a nice day”. I get a response back saying “thanks, you too”. Basically they didn’t even read why I said, skipped to the end and say the words have a nice day, and said thanks, you too.

I’m so confused why someone would work at customer service without making any effort to listen to potential customers, especially for a potential $2,000 job, especially during COVID which I’m sure slowed down everyone’s business.

So needless to say we have an appointment with a different moving company- United Van Lines, which just over the phone sounded much nicer and inviting

My wife and I hired Western Van Lines, Boise, Id to move our possessions from Santa Monica, CA to Wash DC. They promised, in writing, to deliver by June 12. To-date they have not arrived, refuse to provide estimated time we can expect delivery, and acknowledge that our possessions remain in CA. We are at our wits end with this company. They have a history of holding possessions "hostage" until people agree to pay more and have been charged in the past with fraud (See State of Maryland -vs- *** Van Lines). Their current DBA is Western Van Lines. We need help fast. We are stuck in a new city, new home, with none of our possessions and a completely non-responsive and fraudulent company.

We hired Western to move us from Santa Monica to Washington DC. They promised, in writing, to deliver by June 12. Still nothing, and no commitment on ETA. They are sneaky, lying frauds. they will routinely tell you they will call you right back, and never do. Their estimate is low and then they jack up price. They promised PPE including masks and gloves and they were not even wearing masks indoors. Now our possessions are being held hostage somewhere for who knows how long. I can assure you that any positive reviews on this site are made up, because they know they are piling up negative reviews and this is their attempt to counter reality with more of their lies. Also, the former company name, Swift Van Lines, was charged with fraud for the same behavior by the State of Maryland in 2018. They simply changed the name and moved on. Run, don't walk from this company. They are not legitimate.

Very poor experience, will not use again or recommend to anyone (unless you don't like them)
Actual cost of move was 40% greater than cost of the move despite doing 2 extensive reviews of our goods with the sale agents. A surprise 3% surcharge on credit card payments.
However the worst part was exceptionally long wait for delivery of our household goods and inability of the staff in delivery dispatch to provide any real information on timeframe.
First estimate was 1-7 business days from our first day of availability, which came and went without delivery. Then on a Friday, 10 days after our first day of availability, we were informed that our delivery should be the following Monday or Tuesday and your driver will call you. No contact over the weekend. The following Monday after multiple attempts to contact the customer service reps with messages left I received a call, truck had broken down over the weekend. Unfortunate and frustrating but overall understandable. I was told 'this is a priority, your goods should be loaded in the next 1-2 days, delivery late in the week'. After this 4 days pass again with no contact. So again I call and am told 'I spoke with your driver, your delivery will be in 2 days (Sunday), your driver will call you tomorrow.' Excellent! We arrange childcare and mobilize to our house from where we had been staying 3 hours away. Again radio silence both Saturday and Sunday. Monday comes and despite multiple messages never receive a call back (not a holiday either, not even in Australia). My driver did call me however and states that her never spoke with dispatch as I was told they did. Dispatch staff, or my driver, is providing me misinformation and I can't get a call back to solve this riddle. I'm at a total loss on how Western Van Lines believes this is acceptable business practice or customer service.

I was quoted a cost by Marty and had to pay a deposit of 1/3 of the contracted cost. 3 days before the move I was contacted by another sales person Josh who stated I had more stuff and the quote increased by roughly $500.00. I had to pay a 1/3 of that towards my deposite. Both payments were by CC and only required me to sign a PDF digital signature. I was assured by Marty that when the movers showed up the truck would have Western Van Lines printed on the truck and that this was a legitamite moving company and not a broker company.

On moving day the movers showed up (3 man crew) we walked my house and I showed them everything that was going. After they completed the walk they informed me that there math indicated a greater amount of material and that there would be an increase by roughly $2,730.75 from the original quote. There was no mention by anyone at Western Van Lines that this cost would increase. This cost increase put my family into a financial hardship in the time of a COVID outbreak and as we were moving across state we had to pay the cost to have our goods shipped. Our initial deposit was non-refundable at this time.

Payment was not taken until everything was loaded onto the truck. At this time the movers indicated that they needed to take a photo via their cell phone of my DL and CC to text to someone. This made me feel uncomfotable and I requested to take care of payment the same way as previous with the original saleperson via PDF electronic signatures. Not only that but now I had to pay a surcharge to use my CC that wasn't required before. I was told that someone would contact me within an hour to handle the payment. The following day I called all numbers I had for the company and no one answered. The mainline for the office isn't working number. I was later contacted my Maya for payment.

She still required that I had to send photos of DL and CC. She attempted to charge a 5% surcharge to the CC but honored the 3% as I had it on paper from the movers. She stated at this time that final payment was required to be in cash or postal money order. We didn't have this cash on hand. so we were forced into paying the full amount due prior to recieving our household goods. We also had to sign a document that specifically stated that we wouldn't dispute the charges with our CC company in order to recieve our goods.

I constantly felt that my family and I were backed into the corner and forced to comply. We have NB Twins and our babies furniture and clothes are more important then anything.

Two complaints: First, Western Van Lines assured me that their packers and movers would wear PPE--at least masks, gloves, and shoe covers. Four packers showed up, and only 2 had masks, no gloves, no shoe covers. When I gave them masks, they wore them for 30 minutes and then discarded them. They would not wear masks. The crew boss explained that he did not believe the virus was real.
Second, Western Van Lines promised me in an email before I signed the contract that they would deliver my goods by the end of this week. They have not done so and have not yet even hired a driver to start moving my furniture (8 days after packing it). Their response is that the email was not correct and that their employee should not have made this agreement.

Horrible experience. After hiring this company to move us we did not receive any contact to confirm our pickup date. We weren’t even able to get another to answer the phone. One day before our pickup window we get confirmation. We had the expectation of receiving our things 5 days later, as we requested. Again, no contact from the company and couldn’t reach anyone. Two days after we requested our delivery, finally got someone on the phone who said we should have read our contract better and it should be in the next 7 days. AGAIN, zero contact for the next 7 days! We are currently displaced during a pandemic with no end in sight. We are not allowed to have a contact number to the truck driving scheduling our delivery and our only contact has been with an extremely rude woman giving us the answer that technically they have 21 days, per the fine print of the contract. It’s our fault for not reading it. DONT BOOK THIS COMPANY.