On 1/14/16, Ms [redacted] received the exchanged sectionalShe went into the store to reselect product, but was unable to find a sectional she liked as much as the original one she purchasedShe reselected the identical sectionalOn 5/31/16, the customer called into our Customer Care Center stating that she spoke with her sales associate the day prior and is experiencing the same concerns as before with fading and color lossWe called Ms [redacted] back on 5/31/and she stated that her sales associate told her she could have a full refund on her merchandiseOur sales associates are trained and aware that they do not given authority to speak on behalf of management or our Customer Care Center teamWe followed up with Anthony, her sales associate, and he advised our Customer Care Center that he did not offer Ms [redacted] a refund.We called Ms [redacted] back on 6/1/explaining that her warranty covers parts and labor, but she reiterated that the seams on the sectional are fading and one of the reclining mechanisms is not workingWe immediately ordered a new mechanism and fabric to repair the product concernsOn 6/14/16, the mechanism part arrived to Ms***’ home, but we were still awaiting the fabric to arrive before scheduling a technician appointment The upholstery was scheduled to arrive on 6/28/16, but at this time, we’ve offered a full refund to Ms [redacted] once we schedule the pickup of her sectional within two weeks.I trust that the Revdex.com will find this response satisfactory and that it will serve to close this complaintSincerely, Audra D [redacted] / Corporate CommunicationsAt this time, we have agreed to honor Ms***’ request for full refund and have asked that she schedule a pickup date within the next two weeks for her furniture to be returned to usWe will not refund the customer’s account until all of the merchandise has been picked upOnce we have all of her product purchased back in our possession, we’ll process her refundPlease note that refunds can take up to 7-business days to post to a customer’s account.Service history: Ms [redacted] took delivery of her sectional on 02/25/She called our Customer Care Center on 07/20/reporting discoloration on the wedge piece to her sectionalWe sent a technician out to the customer’s home on 9/12/to reupholster the wedge to new condition.On 11/28/the customer called to report that the entire sectional had discolorationWe sent photos of her concerns into the manufacturer, Ashley Industries, to see if they would credit Ms [redacted] for repair or a new sectionalThe manufacturer reported back to us that the concerns with discoloration on the sectional were deemed wear and tear and not a manufacturer’s defect.On 12/22/15, in the spirit of good customer service, we decided that although the manufacturer would not consider Ms***’ concerns to be defective product, we would honor a one-time reselection of new merchandise to ensure Ms [redacted] receives product that will wear to her satisfaction
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Ashley's contacted me and offered me to reselect new furniture at full value of what I spent for my leatherThey also said that my warranty would carry over to the new furnitureI accepted there offer and went to the store on Tuesday Nov11, and selected the new furnitureI thank you so much for your help and support threw this frustrating timeThank You [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is less than satisfactory to us, but accepted their offer because there really wasn't any talking to these people any longerAfter having several bad experiences with Ashley Home Store, we really didn't want to buy more from them Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] I am not confident that any repairs made will last and keep the bedroom set up to showroom condition The quality of the furniture is very poor and I do not believe the drawers can hold any amount of clothes under daily use In closing, all the parts that were supposed to be sent have not been received to date Only drawer has been received; we are still waiting on delivery of another drawer and all rails We feel were sold substandard quality furniture and still believe a refund is appropriate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Dear [redacted] , I [redacted] disagree on the response from Ashley FurnitureThey have done nothing but pass the buckI purchased this furniture from them who their salesmen talked us into their warrenty telling us that everything would be covered and that they have the best warrentyIf they are selling this they should have responsabilty to thisThey have lied in there response telling you that they contacted me several times and that I did not reply to themThey called me once and passed the buckI contacted Josh from their corporate office and sent him pictures, copy of my sales invoice, and serial numbers that he had asked me forHe responded and told me that this should not have happened but could not do anything because every Ashley store is privately owned and I would have to call back that storeI also talked to [redacted] at the Corporate office and she told me the same to call the StoreI contacted the Warrenty company and they told me that they would not cover this because it is not accidentalAshley also stated that they came and investagated it and they never once sent anyone to the house to even look at it I went onto consumer affairs web site which there was complaints about the same thingHow sad it is that all of us who pay so much money for this furniture and this business is getting away with thisI hope you will log onto consumer affairs to see all of these complaints and pictures of the same leather furniture that is peeling and shreddingIt is not at all for leather furniture to peel and fade I have owned leather furniture all of my life and have never had this problem of changing color or peeling beforeIf I could afford a attorney I would file a class action law suit with the other people who have complaints with Ahley Furniture but I can't afford itI ask you please if you could help me I have no were else to turnI am sending you some pictures of the furniture that is peeling away, fading, riping and sitting on it is like sitting on a piece of woodI have more photos if you need to see themI hope you can helpThank You so much [redacted] ***
I recently purchased a bed frame and box spring from Ashley FurnitureAfter setting up and confirming the delivery date for them (this past Tuesday the 29th), only the bed frame showed up: no box springWhen I called the warehouse the next day, they told me that it was marked as delivered but it clearly wasn'tAfter explaining this to the gentleman, he said he would go check to see what happenedFive hours later, I finally heard back from someone looking to schedule the delivery for the following weekI was initially told that Ashley delivers to my area multiple days a week; so why couldn't it be the same weekSince it was said that Tuesday is the earliest day it could be delivered, it seems like it wasn't even at the warehouse despite setting up the deliveryPlus the first worker I spoke to said it had been marked as deliveredI understand that sometimes things may happen but this has turned into a completely frustrating processWe can't sleep on our bed still because of this
Purchased a year warrantyCouch started sagging in middle on the third yearI flipped it over to find most of the nails missed the mark during manufacturing and the wood frame brokenCalled Achley and they sent a repair guy but he could not fix itThey then said they will have to send it to there shop to do the repaired after two weeks of nothing to sit on the couch came back still sagging in the middle no improvement, if not worse They missed the dilivery day, after I called off from work to be home for the dilivery and finally calling them to find out where is my couch they tell me " sorry it didn't make it on the truck how about tomorrow"...sure I have nothing better to do then call off from work and wait two days to get my couch back Customer service is a joke...rude, didn't want to be bothered, and I was told nothing lasts for ever its year old, well how about my year warranty!!!! These people are selling "piece of mind" warranties if the frame brakes and it can't b
We purchased a couch which was delivered to our home 7/24/ We called and reported concerns with the couch making a popping sound in the arm rest and one side seat sunk way lower than the other On 8/a repairman came and said he had to order parts He removed staples that were left along the back of couch and made a small tear in lower back area of couchWe did not hear anything for a month and I called and then returned to the store and told them how unhappy I wasA Customer service man called me back the next day and said I can't return the couch that they need to give the repair company a chance to fix itI was not happy with the time frame of when the next repair date was scheduled Apparently the part was NEVER ordered and he admitted that it was an error on Ashley's part and that was part of the delayThe other part of the delay was I did not realize it was my responsibility to phone Ashley and tell them when the part arrived In this modern day I would ASSUME tec
I received notification that the Revdex.com has closed this complaint as having been answered I would like to communicate to this consumer that I received confirmation on 05/05/from Synchrony Financial that the delinquency on her account was removed on 04/05/2016, but they also conveyed that it can take up to days for the credit bureaus to reflect this information on their side.Kathleen S***, Managing Partner Wellsville Carpet Town, Inc d/b/a Ashley HomeStore
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The technician the Ashley furniture sent admitted that the mattress was indeed defective and that there should not be any depression after just two weeksThe technician also informed me that Ashley furniture will not do anything about it and that they will give me a hard timeAshley furniture should not be permitted to sell products that they know are going to be defective Regards, [redacted]
I am complaint about Ashley Furniture that there credit card company is stated that I owe feesI call the warehouse and they are saying that a mattress protector was never return and am being charge for deliveryThat is unacceptable, my husband gave the delivery people everything and since I return damaged furniture I should not be accountable for the delivery charge And now am getting credit report that I have a past due bills
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I bought Automatic rocker recliners from Ashley Furniture The chairs were delivered the night before we left on a week vacation, when we returned and sat in our new recliners, we felt like they were tipping forward, and that we actually would fall out of the chairs We contacted customer service at Ashley, and they agreed to send a technician to our houseThe technician agreed with us, the chairs dose to be leaning forward, and that he would contact talk to someone and would get back to us We were told that the chairs did meet the product standards and that there is nothing we can do to help you We asked if we could upgrade the chairs, and they said NO, and that the chairs need to break in In the meantime we have had to put blocks of wood under the front legs in order to not fall out of them We have made several calls to Ashley, being told the same story, "According to our technician, the chairs meet factory standards", and there is nothing more we can do for youWe wi
I ordered a five drawer chest, full panel headboard, full panel footboard, and full panel rails from the Ashley Furniture Homestore in Canton, OH on 7/19/Delivery was to occur on 8/3/ We received a phone call a few days prior saying there was a "manufacturer delay" and that our dresser and bed would now be delivered on 8/10/ Although disappointed, we understood these things happen On 8/10/the delivery men arrived When they started to assemble the headboard they said there was a defect and could not put the bed together They called the delivery office and the lady said they would need to take this part back and barely offered an apology for this second inconvenience She called later that day and explained that the store ordered the wrong headboard (a queen instead of a full) and that she would call back with a new delivery date She called the next day on 8/11/and said our new delivery date would now be on 8/26/without offering even an apology for this m
About a month ago I purchased several furniture pieces from the Ashley Warehouse one day sale I was deceived into purchasing an adjustable queen size bed that has a completely broken off steel leg (replaced by a wooden leg), and another steel leg that is partially unwelded off from the frame, by David (DQ), manager in charge of the event I was not informed that the adjustable bed was defective/broken In addition, I was promised a temporary bracket for the mirror and dresser set that was purchased, until a brand new supporting bracket was shipped to me Upon picking up the items, I discovered that the temporary bracket was not packed along with furniture In addition, I was never shipped the new supporting brackets for the dresser mirror I used David's (DQ) personal cell phone number to alert him of the problems, by sending a lengthy text message He replied assuring me that his assistant will see to it that the problems were corrected I never hear from anyone, so I sent an
This letter is in response to the above referenced complaint filed by Ms [redacted] concerning the quality of her headboard purchased at Ashley Furniture HomeStore in Amherst, NY After reviewing the customer’s order history, I spoke with our Customer Care Center Manager to see what had happened to cause her disappointment and we came up with a resolution Ms [redacted] received delivery of her headboard on August 1, We were unaware that Ms [redacted] had any concerns with her deliveryWe follow up every delivery with a survey to ensure customer satisfaction and when we called Ms***, our survey indicated that she declined the survey at the time of our callUntil this letter was received from the Bureau, we were unaware of any concern Our Customer Care Center Manager, Ashley C***, reached out to Ms [redacted] on August 7th to discuss a resolution for her concernsWe have reordered her a new headboard for exchange in a two or three weeksThe customer is in the process of moving, so we have not set a firm delivery date as she's not ready to receive delivery of the replacement headboard at this timeI trust that the RevDex.com will find this response satisfactory, and that it will serve to close this complaint Sincerely, Audra D [redacted] Corporate Communications Wellsville Carpet Town Inc
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate Ashley Furniture standing behind their product and showing they truly value their customers by extending complimentary deliveryI have made several purchases from Ashley furniture including a large purchase just two months and plan to remain a loyal customer thanks in part to how they handled this complaint Thank you, [redacted] ***
Original purchased a couch from the store A day later I price matched to the Ashley corporate website and was told I would get a refund in 8-business days I never got this, but on doing this they 'changed by shipping fee from $to $in their backend' to match the website price The couch ended up not fitting and was told by the sales person if the couch did not fit, the most we would be out was the $shipping originally paid for When we re-ordered a new couch the only thing we were supposed to lose was the initial shipping per the sales person Either way if we were to lose the $shipping we should have gotten the price match I called various times and they offered to expedite the price match, but there was never a credit and it has been over months now
On 1/14/16, Ms [redacted] received the exchanged sectionalShe went into the store to reselect product, but was unable to find a sectional she liked as much as the original one she purchasedShe reselected the identical sectionalOn 5/31/16, the customer called into our Customer Care Center stating that she spoke with her sales associate the day prior and is experiencing the same concerns as before with fading and color lossWe called Ms [redacted] back on 5/31/and she stated that her sales associate told her she could have a full refund on her merchandiseOur sales associates are trained and aware that they do not given authority to speak on behalf of management or our Customer Care Center teamWe followed up with Anthony, her sales associate, and he advised our Customer Care Center that he did not offer Ms [redacted] a refund.We called Ms [redacted] back on 6/1/explaining that her warranty covers parts and labor, but she reiterated that the seams on the sectional are fading and one of the reclining mechanisms is not workingWe immediately ordered a new mechanism and fabric to repair the product concernsOn 6/14/16, the mechanism part arrived to Ms***’ home, but we were still awaiting the fabric to arrive before scheduling a technician appointment The upholstery was scheduled to arrive on 6/28/16, but at this time, we’ve offered a full refund to Ms [redacted] once we schedule the pickup of her sectional within two weeks.I trust that the Revdex.com will find this response satisfactory and that it will serve to close this complaintSincerely, Audra D [redacted] / Corporate CommunicationsAt this time, we have agreed to honor Ms***’ request for full refund and have asked that she schedule a pickup date within the next two weeks for her furniture to be returned to usWe will not refund the customer’s account until all of the merchandise has been picked upOnce we have all of her product purchased back in our possession, we’ll process her refundPlease note that refunds can take up to 7-business days to post to a customer’s account.Service history: Ms [redacted] took delivery of her sectional on 02/25/She called our Customer Care Center on 07/20/reporting discoloration on the wedge piece to her sectionalWe sent a technician out to the customer’s home on 9/12/to reupholster the wedge to new condition.On 11/28/the customer called to report that the entire sectional had discolorationWe sent photos of her concerns into the manufacturer, Ashley Industries, to see if they would credit Ms [redacted] for repair or a new sectionalThe manufacturer reported back to us that the concerns with discoloration on the sectional were deemed wear and tear and not a manufacturer’s defect.On 12/22/15, in the spirit of good customer service, we decided that although the manufacturer would not consider Ms***’ concerns to be defective product, we would honor a one-time reselection of new merchandise to ensure Ms [redacted] receives product that will wear to her satisfaction
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Ashley's contacted me and offered me to reselect new furniture at full value of what I spent for my leatherThey also said that my warranty would carry over to the new furnitureI accepted there offer and went to the store on Tuesday Nov11, and selected the new furnitureI thank you so much for your help and support threw this frustrating timeThank You [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is less than satisfactory to us, but accepted their offer because there really wasn't any talking to these people any longerAfter having several bad experiences with Ashley Home Store, we really didn't want to buy more from them Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] I am not confident that any repairs made will last and keep the bedroom set up to showroom condition The quality of the furniture is very poor and I do not believe the drawers can hold any amount of clothes under daily use In closing, all the parts that were supposed to be sent have not been received to date Only drawer has been received; we are still waiting on delivery of another drawer and all rails We feel were sold substandard quality furniture and still believe a refund is appropriate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Dear [redacted] , I [redacted] disagree on the response from Ashley FurnitureThey have done nothing but pass the buckI purchased this furniture from them who their salesmen talked us into their warrenty telling us that everything would be covered and that they have the best warrentyIf they are selling this they should have responsabilty to thisThey have lied in there response telling you that they contacted me several times and that I did not reply to themThey called me once and passed the buckI contacted Josh from their corporate office and sent him pictures, copy of my sales invoice, and serial numbers that he had asked me forHe responded and told me that this should not have happened but could not do anything because every Ashley store is privately owned and I would have to call back that storeI also talked to [redacted] at the Corporate office and she told me the same to call the StoreI contacted the Warrenty company and they told me that they would not cover this because it is not accidentalAshley also stated that they came and investagated it and they never once sent anyone to the house to even look at it I went onto consumer affairs web site which there was complaints about the same thingHow sad it is that all of us who pay so much money for this furniture and this business is getting away with thisI hope you will log onto consumer affairs to see all of these complaints and pictures of the same leather furniture that is peeling and shreddingIt is not at all for leather furniture to peel and fade I have owned leather furniture all of my life and have never had this problem of changing color or peeling beforeIf I could afford a attorney I would file a class action law suit with the other people who have complaints with Ahley Furniture but I can't afford itI ask you please if you could help me I have no were else to turnI am sending you some pictures of the furniture that is peeling away, fading, riping and sitting on it is like sitting on a piece of woodI have more photos if you need to see themI hope you can helpThank You so much [redacted] ***
I recently purchased a bed frame and box spring from Ashley FurnitureAfter setting up and confirming the delivery date for them (this past Tuesday the 29th), only the bed frame showed up: no box springWhen I called the warehouse the next day, they told me that it was marked as delivered but it clearly wasn'tAfter explaining this to the gentleman, he said he would go check to see what happenedFive hours later, I finally heard back from someone looking to schedule the delivery for the following weekI was initially told that Ashley delivers to my area multiple days a week; so why couldn't it be the same weekSince it was said that Tuesday is the earliest day it could be delivered, it seems like it wasn't even at the warehouse despite setting up the deliveryPlus the first worker I spoke to said it had been marked as deliveredI understand that sometimes things may happen but this has turned into a completely frustrating processWe can't sleep on our bed still because of this
Purchased a year warrantyCouch started sagging in middle on the third yearI flipped it over to find most of the nails missed the mark during manufacturing and the wood frame brokenCalled Achley and they sent a repair guy but he could not fix itThey then said they will have to send it to there shop to do the repaired after two weeks of nothing to sit on the couch came back still sagging in the middle no improvement, if not worse They missed the dilivery day, after I called off from work to be home for the dilivery and finally calling them to find out where is my couch they tell me " sorry it didn't make it on the truck how about tomorrow"...sure I have nothing better to do then call off from work and wait two days to get my couch back Customer service is a joke...rude, didn't want to be bothered, and I was told nothing lasts for ever its year old, well how about my year warranty!!!! These people are selling "piece of mind" warranties if the frame brakes and it can't b
The business has responded to the complaint but requested the response not be published
We purchased a couch which was delivered to our home 7/24/ We called and reported concerns with the couch making a popping sound in the arm rest and one side seat sunk way lower than the other On 8/a repairman came and said he had to order parts He removed staples that were left along the back of couch and made a small tear in lower back area of couchWe did not hear anything for a month and I called and then returned to the store and told them how unhappy I wasA Customer service man called me back the next day and said I can't return the couch that they need to give the repair company a chance to fix itI was not happy with the time frame of when the next repair date was scheduled Apparently the part was NEVER ordered and he admitted that it was an error on Ashley's part and that was part of the delayThe other part of the delay was I did not realize it was my responsibility to phone Ashley and tell them when the part arrived In this modern day I would ASSUME tec
I received notification that the Revdex.com has closed this complaint as having been answered I would like to communicate to this consumer that I received confirmation on 05/05/from Synchrony Financial that the delinquency on her account was removed on 04/05/2016, but they also conveyed that it can take up to days for the credit bureaus to reflect this information on their side.Kathleen S***, Managing Partner Wellsville Carpet Town, Inc d/b/a Ashley HomeStore
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The technician the Ashley furniture sent admitted that the mattress was indeed defective and that there should not be any depression after just two weeksThe technician also informed me that Ashley furniture will not do anything about it and that they will give me a hard timeAshley furniture should not be permitted to sell products that they know are going to be defective Regards, [redacted]
I am complaint about Ashley Furniture that there credit card company is stated that I owe feesI call the warehouse and they are saying that a mattress protector was never return and am being charge for deliveryThat is unacceptable, my husband gave the delivery people everything and since I return damaged furniture I should not be accountable for the delivery charge And now am getting credit report that I have a past due bills
Consumer called to say complaint has been resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I bought Automatic rocker recliners from Ashley Furniture The chairs were delivered the night before we left on a week vacation, when we returned and sat in our new recliners, we felt like they were tipping forward, and that we actually would fall out of the chairs We contacted customer service at Ashley, and they agreed to send a technician to our houseThe technician agreed with us, the chairs dose to be leaning forward, and that he would contact talk to someone and would get back to us We were told that the chairs did meet the product standards and that there is nothing we can do to help you We asked if we could upgrade the chairs, and they said NO, and that the chairs need to break in In the meantime we have had to put blocks of wood under the front legs in order to not fall out of them We have made several calls to Ashley, being told the same story, "According to our technician, the chairs meet factory standards", and there is nothing more we can do for youWe wi
I ordered a five drawer chest, full panel headboard, full panel footboard, and full panel rails from the Ashley Furniture Homestore in Canton, OH on 7/19/Delivery was to occur on 8/3/ We received a phone call a few days prior saying there was a "manufacturer delay" and that our dresser and bed would now be delivered on 8/10/ Although disappointed, we understood these things happen On 8/10/the delivery men arrived When they started to assemble the headboard they said there was a defect and could not put the bed together They called the delivery office and the lady said they would need to take this part back and barely offered an apology for this second inconvenience She called later that day and explained that the store ordered the wrong headboard (a queen instead of a full) and that she would call back with a new delivery date She called the next day on 8/11/and said our new delivery date would now be on 8/26/without offering even an apology for this m
About a month ago I purchased several furniture pieces from the Ashley Warehouse one day sale I was deceived into purchasing an adjustable queen size bed that has a completely broken off steel leg (replaced by a wooden leg), and another steel leg that is partially unwelded off from the frame, by David (DQ), manager in charge of the event I was not informed that the adjustable bed was defective/broken In addition, I was promised a temporary bracket for the mirror and dresser set that was purchased, until a brand new supporting bracket was shipped to me Upon picking up the items, I discovered that the temporary bracket was not packed along with furniture In addition, I was never shipped the new supporting brackets for the dresser mirror I used David's (DQ) personal cell phone number to alert him of the problems, by sending a lengthy text message He replied assuring me that his assistant will see to it that the problems were corrected I never hear from anyone, so I sent an
This letter is in response to the above referenced complaint filed by Ms [redacted] concerning the quality of her headboard purchased at Ashley Furniture HomeStore in Amherst, NY After reviewing the customer’s order history, I spoke with our Customer Care Center Manager to see what had happened to cause her disappointment and we came up with a resolution Ms [redacted] received delivery of her headboard on August 1, We were unaware that Ms [redacted] had any concerns with her deliveryWe follow up every delivery with a survey to ensure customer satisfaction and when we called Ms***, our survey indicated that she declined the survey at the time of our callUntil this letter was received from the Bureau, we were unaware of any concern Our Customer Care Center Manager, Ashley C***, reached out to Ms [redacted] on August 7th to discuss a resolution for her concernsWe have reordered her a new headboard for exchange in a two or three weeksThe customer is in the process of moving, so we have not set a firm delivery date as she's not ready to receive delivery of the replacement headboard at this timeI trust that the RevDex.com will find this response satisfactory, and that it will serve to close this complaint Sincerely, Audra D [redacted] Corporate Communications Wellsville Carpet Town Inc
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate Ashley Furniture standing behind their product and showing they truly value their customers by extending complimentary deliveryI have made several purchases from Ashley furniture including a large purchase just two months and plan to remain a loyal customer thanks in part to how they handled this complaint Thank you, [redacted] ***
Original purchased a couch from the store A day later I price matched to the Ashley corporate website and was told I would get a refund in 8-business days I never got this, but on doing this they 'changed by shipping fee from $to $in their backend' to match the website price The couch ended up not fitting and was told by the sales person if the couch did not fit, the most we would be out was the $shipping originally paid for When we re-ordered a new couch the only thing we were supposed to lose was the initial shipping per the sales person Either way if we were to lose the $shipping we should have gotten the price match I called various times and they offered to expedite the price match, but there was never a credit and it has been over months now