Ashley furniture offered a couch we purchased but had not received delivery of for $We paid significantly more for it ($1598) at the storeWe were told that the store would match any price online if we asked for the difference before the furniture was delivered I spoke with the manager (John) and was told that he would not honor that price as it wasn't "really able to be purchased" from ashley, due to a glitch in the ashley website I called the orchard park location to ask if they would sell us the furniture for the listed online price and was told they would by Ryan, their associate This is a classic case of bait and switch advertising
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] P.SThank you very much for your help in this matterIt is much appreciated
Toward the end of February I ordered and paid for a bedI was told my Tricia (salesperson) I will receive the bed with thin weeksThat did not happen it took weeksDelivery men delivered my bed on or about March Once the put together the bed and removed my original headboard and footboard I was told that my bed was in fact broke! Delivery man (name unknown) told me they will send me a new oneNeedless to say I wasn't happyWhy would Ashley deliver a broken bed? Why would they put the bed together and then tell me it's brokenI waited days for someone to call me regarding my broken bed, NO ONE called meI then had no choice but to call Ashley Furniture store on Alberta drive myselfA guy answered the phone and transfered me to customer care instead of my salesperson like I requestedJoelle was the first rep I spoke toShe informed me a bed was ordered and will be delivered on the April 18th unfortunately do to my work schedule Saturday mornings I expressed in the ve
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below the wrong parts were ordered because nobody came out to look at it as I requested no I am waiting on another response from the company Regards, [redacted]
the only reason why they are doing an exchange is because I complainedthis company ruined my Christmas present to my wife this is the only thing that I can have done now since this company will not refund my moneyif the next loveseat is messed up I will take them to court I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted]
Wellsville Carpet Town Inc / [redacted] Style Definitions */ October 3, Re: [redacted] [redacted] Complaint ID [redacted] Dear [redacted] : Thank you for the opportunity to reply to the claim filed by Ms [redacted] regarding product reorder and credit presumed due from our Ashley Furniture HomeStore in Orchard Park, NY I have had an opportunity to review the purchase history and service pertaining to Ms [redacted] ’ account and feel it is necessary to explain how this entire transaction came about In July 2014, Ashley Furniture HomeStore delivered a reclining loveseat to Ms [redacted] ’ home The matching reclining sofa was delayed from the factory and could not be delivered until August 13th After the delivery of her reclining sofa on August 13th, Ms [redacted] called in concerned that the textures of both items were not the sameOne seemed smooth, almost shiny, while the other was reported rougher and more of a matt finishUpon hearing of Ms [redacted] ’ dissatisfaction, we reordered both items and offered her either a $gift card or $discount off the saleShe stated that she would decide when she called to schedule her exchange On August 14th, the day after the delivery of her reclining sofa, we called to schedule Ms [redacted] for her furniture exchange When we asked the customer if she preferred $off the order or the $gift card, she said she was still decidingLater that day, she called back to say she was offered $off of the saleWe explained that we have a record of the conversation in our system in which we offered her a choice of a $gift card or $discount on the saleAs a matter of follow through on what we offer customers, each time we speak with a customer, we log the conversation into a database so that any of our Care Center agents can open the customer’s file and see what was discussed Despite this explanation, the customer insisted that we give her $off the sale, or we can come pick up the furnitureAt this point, we escalated the customer’s request to a managerThe manager again offered her a choice of a $gift card or $discount with a reorder of the merchandise The only way we could offer the $discount is if the customer kept the product “as is.” The only other option: We could pick up the furniture, as she suggested, and refund her No decision was made at that time On September 11th, the customer called in to state that she at wanted to cancel the scheduled delivery as she had construction going on at her homeShe reiterated her demand of $off her saleThe next day, Ms [redacted] ’ mother called to schedule delivery for October 1st, also demanding that [redacted] get $off the sale We explained that Ms [redacted] needs to call usLater that day, [redacted] called in and accepted the $discount As of today, October 3rd, our Customer Care Center reported that Ms [redacted] accepted $discount and exchange of her furniture I trust that the Revdex.com will find this response satisfactory and that it will serve to close this complaint Sincerely, [redacted] / Corporate Communications
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below "Danielle, a customer service team lead, reviewed her account and approved a one-time reselection of a new mattress."This above statement is in fact, incorrect, for reasonsDanielle explained that this exchange has been deemed "not" due to a defect or comfort guarantee, but it is due to a customer satisfaction issue due to all of the issues I have been having with the mattressHe explained that any warranties provided on a new mattress selection would still be upheldDanielle also explained that the mattress could in fact have a defect, because there is something hard felt in the center of the mattress(There has been no examination of this mattress by a professional to date to confirm or deny the claim)So, to say that it is a comfort issue and exchanged for that reason could potentially be falseTherefore, a new mattress with a comfort or sleep on it guarantee would still applyLastly, Danielle also explained that the comfort guarantee on a new mattress comes from the manufacturer themselves, thereby, I would still be eligible for a new mattress comfort guarantee My concern is that if I purchase a new mattress, which costs more than my initial purchase (so not really an exchange as mentioned), and the new mattress comes with a comfort guarantee, I will be eligible for that guaranteeThis is what I was told, by Danielle, for the stated reasons above.So, the "one time reselection" is not correct Regards, [redacted]
Good afternoon, I would like to start by clearing up a few things that were not correct in the responce> I did buy a sectional in from ashleys and I did have a problem with the cup holder, however the problem was not initally with the nails sticking out, Originally the plastic piece was put into the arm rest without nails going thru itThe piece became dislodged so I called to have it fixed.When the repair man arrived his way of fixing it was to put nails thru the plastic piece and into the wood benethOn the day I told the gentleman that that was not an acceptable fix as there was now nails that where sitcking out where my familys hands would beA new piece was ordered and I was told they would only be able to fix it the same way that they had previouly As that was not acceptable to me I just didnt use the arm rest and I could have gotten cut by using itAt that time I was temporaly transfered out of stateWhen I returned I attempted to accept the reapir they had made and just ending up not using the arm rest and cup holdersIn I had cut myself on the couch and had enoughKnowing that I had a year warranty I called the store to see wht could be done, I was advised that there is nothing they could do and I would have to file with [redacted] Furniture services to get it fixedUpon inspection of the piece [redacted] determined that it is a flaw in the furntiture and could ntot be reapiar, [redacted] did a full replacement of the furnitureIn April of I received my new furnitureIn November of It was discovered that a piece of that furniture was brokenI originaly tried to contact [redacted] again as I have had no luck with getting help from ashleys [redacted] advised me that this is a manufactor issue and needed to be taken up with ashleysAshleys sent a repair technican to my house whom after looking at the furniture determined that the issues was with the poor quality that the piece was built, There was boards that were missed by thr nail gun ( nails were to the side of board they were supposed to be in), THe frame was missing bolts or bolts and been sheared off, and the frame was bolted in crookedAshleys replaced the piece due to a manufactors defaultIn february of I once again noticed the new piece had broken, When the technician came out to inspect the furniture he once again found the same issues that were present the first timeThis time they took my furniture aways to "reapair" itI figured since they had taken it away it would be perfect with no issuesWell low and behold about a year later I am facing the same issues againYou would figure that once the have taken a piece to there shop to fix, it would be perfectThey claim that since I moved it is my fault that it brokeHowever due to the multiple previous experience I have had with the company I am sure that if I open the couch up it would show very poor construction againI do feel that ashleys should take care of this issueThey claim it is out of warranty however it continues to have the same issues as before I movedSince this has been on ongoing and constant problem I feel that ashleys should try to uphold the standards they claim to have and fix the issue
Upon moving into our new home at the end of August we purchased over $6,in bedroom furniture for ourselves and our sonWhen we were in the store we informed them that we had just moved and needed the beds as soon as possible because we did not have beds and would be sleeping on the floor until they arrivedWe were assured that the contract delivery time of weeks was on the long side and delivery typically occurred much faster, especially for the bunk bed that we purchased foe our year oldHowever, when the delivery people that delivery would not occur until SeptWe were not happy about it, but tried to be patient and set up delivery foe that time regardlessThen, the week of delivery, we received a call telling us that our pieces would not be available until OctoberWhen I reiterated that my year old did not have a bed and this was unacceptable I was told there was nothing they could do about it because the furniture was not yet availableI proceeded to request to
I purchased a sectional couch with recliners in summer of I paid it off in amount was $3,000.00.About June of noticed both recliners were tipped severely to the left and back cushion was severely flattened.I went to store and described problemThey said they would send techby and I would receive materials to correct problemThey sent boxes of stuffing and boxes of leatherTech came out and said they sent wrong materials and what we needed was foamI requested new recliners but they said model was discontinued I found it strange that if model was discontinued they had the exact materialsAfter no response I called again and they said that the tech put in his notes that there was no problem with the couchI said that there was in fact a problem and the tech told us that foam was needed to repair itThey sent the heavy metal frames for the reclinersThey then told me another tech was coming outI said we never received foamThey said the tech would bring
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As I understand it, the company will give me a credit of $ My new email address is [redacted] @ [redacted] .net Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The breakdown sent to us is unclear and confusingI am not ok with this response and feel there has been no resolution to this issueRegards, [redacted]
This is the place I purchased an office chair , 2/19/16. Item # [redacted] $299.97(still paying on) when delivered it came with a broken partwas told they only repairDo not exchangeSent parts to me for another company to come and put onTook month for parts, month til repaired in April. In May had that part break plus other problems.Now it is June-again told can not replace only repairThus the other three companies were given to me
I purchased a couch from Ashley Furniture, and approximately months after purchase the couch structure did not look or feel right I called and they were going to send a repair man out, they felt it was a broken spring The first appointment was cancelled last minute, and we rescheduled In between the scheduled visit another section of the couch looked and felt different When the repair man came he said you have more issues going on than a broken spring He pulled the bottom fabric off, and it was a broken frame that was made from press board He went out to his car and took a piece of scrap wood and screwed it into the existing broken in half frame as a support I called customer service, and also went to the store They called the Corporate office in Batavia NY, and to my surprise they felt this was a permanent fix I do not feel that a couch months old should have a frame that broke in half, and I feel it should be replaced with a new couch I haven't even completed
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
This letter is in response to the above referenced complaint filed by Ms [redacted] regarding the quality of the sofa and loveseat purchased from our [redacted] , OH HomeStoreAfter speaking with our Customer Care Center manager regarding Ms [redacted] ’s fabric concerns, we have offered the customer the option to reselect a new sofa and loveseat of equal or lesser value We originally offered to order new material and cushions for Ms [redacted] , allowing her to keep her original furniture ordered, but she declined as she did not like the quality of the fabricWith the offer of the reselection on 3/11/15, we are confident that the Revdex.com will find this response satisfactory and that it will serve to close this complaint Sincerely, [redacted] / Corporate Communications
We purchased new recliner leather couch from Ashley Furniture store March 18, We noticed a small hole in leather in July about the size of a quarterIt is now about the size of a watermelonWe complained to Ashley Furniture Company and they sent a repairman to investigateThey sent us a repair kit, but color did not matchThey ordered a new repair kit and this color did not matchNow a third repair kit is on orderWe purchased a warranty on the couchThey now say the leather is not under warrantyWe paid cash for the couchThey say that body chemicals or the shampoo caused the leather to peelThey now say that warranty does not have to be honored because of the chemicals from our body
My wife and I purchased a bedroom set on 2/18/ The first delivery which they called the morning of to inform of us of damages included just a box spring and mattress on the floor The second and third trips the dressers had been damaged by the time it made it to our home The fourth trip included another damaged product along with scratches in multiple locations in our stairwell We've been in contact with the customer service department and there only resolution is to keep reordering the merchandise and cross their fingers it makes it to them unscathed and then also then to us My wife and myself have both emailed and spoken to the delivery manage about the damages to our home in which he replied he would get back to us, both times he has not My last conversation with the delivery manager I informed him I had gotten an estimate to have the damage fixed which I emailed him that very same evening and still have not received a response multiple days after I was promised I woul
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Ashley furniture offered a couch we purchased but had not received delivery of for $We paid significantly more for it ($1598) at the storeWe were told that the store would match any price online if we asked for the difference before the furniture was delivered I spoke with the manager (John) and was told that he would not honor that price as it wasn't "really able to be purchased" from ashley, due to a glitch in the ashley website I called the orchard park location to ask if they would sell us the furniture for the listed online price and was told they would by Ryan, their associate This is a classic case of bait and switch advertising
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] P.SThank you very much for your help in this matterIt is much appreciated
Toward the end of February I ordered and paid for a bedI was told my Tricia (salesperson) I will receive the bed with thin weeksThat did not happen it took weeksDelivery men delivered my bed on or about March Once the put together the bed and removed my original headboard and footboard I was told that my bed was in fact broke! Delivery man (name unknown) told me they will send me a new oneNeedless to say I wasn't happyWhy would Ashley deliver a broken bed? Why would they put the bed together and then tell me it's brokenI waited days for someone to call me regarding my broken bed, NO ONE called meI then had no choice but to call Ashley Furniture store on Alberta drive myselfA guy answered the phone and transfered me to customer care instead of my salesperson like I requestedJoelle was the first rep I spoke toShe informed me a bed was ordered and will be delivered on the April 18th unfortunately do to my work schedule Saturday mornings I expressed in the ve
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below the wrong parts were ordered because nobody came out to look at it as I requested no I am waiting on another response from the company Regards, [redacted]
the only reason why they are doing an exchange is because I complainedthis company ruined my Christmas present to my wife this is the only thing that I can have done now since this company will not refund my moneyif the next loveseat is messed up I will take them to court I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted]
Wellsville Carpet Town Inc / [redacted] Style Definitions */ October 3, Re: [redacted] [redacted] Complaint ID [redacted] Dear [redacted] : Thank you for the opportunity to reply to the claim filed by Ms [redacted] regarding product reorder and credit presumed due from our Ashley Furniture HomeStore in Orchard Park, NY I have had an opportunity to review the purchase history and service pertaining to Ms [redacted] ’ account and feel it is necessary to explain how this entire transaction came about In July 2014, Ashley Furniture HomeStore delivered a reclining loveseat to Ms [redacted] ’ home The matching reclining sofa was delayed from the factory and could not be delivered until August 13th After the delivery of her reclining sofa on August 13th, Ms [redacted] called in concerned that the textures of both items were not the sameOne seemed smooth, almost shiny, while the other was reported rougher and more of a matt finishUpon hearing of Ms [redacted] ’ dissatisfaction, we reordered both items and offered her either a $gift card or $discount off the saleShe stated that she would decide when she called to schedule her exchange On August 14th, the day after the delivery of her reclining sofa, we called to schedule Ms [redacted] for her furniture exchange When we asked the customer if she preferred $off the order or the $gift card, she said she was still decidingLater that day, she called back to say she was offered $off of the saleWe explained that we have a record of the conversation in our system in which we offered her a choice of a $gift card or $discount on the saleAs a matter of follow through on what we offer customers, each time we speak with a customer, we log the conversation into a database so that any of our Care Center agents can open the customer’s file and see what was discussed Despite this explanation, the customer insisted that we give her $off the sale, or we can come pick up the furnitureAt this point, we escalated the customer’s request to a managerThe manager again offered her a choice of a $gift card or $discount with a reorder of the merchandise The only way we could offer the $discount is if the customer kept the product “as is.” The only other option: We could pick up the furniture, as she suggested, and refund her No decision was made at that time On September 11th, the customer called in to state that she at wanted to cancel the scheduled delivery as she had construction going on at her homeShe reiterated her demand of $off her saleThe next day, Ms [redacted] ’ mother called to schedule delivery for October 1st, also demanding that [redacted] get $off the sale We explained that Ms [redacted] needs to call usLater that day, [redacted] called in and accepted the $discount As of today, October 3rd, our Customer Care Center reported that Ms [redacted] accepted $discount and exchange of her furniture I trust that the Revdex.com will find this response satisfactory and that it will serve to close this complaint Sincerely, [redacted] / Corporate Communications
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below "Danielle, a customer service team lead, reviewed her account and approved a one-time reselection of a new mattress."This above statement is in fact, incorrect, for reasonsDanielle explained that this exchange has been deemed "not" due to a defect or comfort guarantee, but it is due to a customer satisfaction issue due to all of the issues I have been having with the mattressHe explained that any warranties provided on a new mattress selection would still be upheldDanielle also explained that the mattress could in fact have a defect, because there is something hard felt in the center of the mattress(There has been no examination of this mattress by a professional to date to confirm or deny the claim)So, to say that it is a comfort issue and exchanged for that reason could potentially be falseTherefore, a new mattress with a comfort or sleep on it guarantee would still applyLastly, Danielle also explained that the comfort guarantee on a new mattress comes from the manufacturer themselves, thereby, I would still be eligible for a new mattress comfort guarantee My concern is that if I purchase a new mattress, which costs more than my initial purchase (so not really an exchange as mentioned), and the new mattress comes with a comfort guarantee, I will be eligible for that guaranteeThis is what I was told, by Danielle, for the stated reasons above.So, the "one time reselection" is not correct Regards, [redacted]
Good afternoon, I would like to start by clearing up a few things that were not correct in the responce> I did buy a sectional in from ashleys and I did have a problem with the cup holder, however the problem was not initally with the nails sticking out, Originally the plastic piece was put into the arm rest without nails going thru itThe piece became dislodged so I called to have it fixed.When the repair man arrived his way of fixing it was to put nails thru the plastic piece and into the wood benethOn the day I told the gentleman that that was not an acceptable fix as there was now nails that where sitcking out where my familys hands would beA new piece was ordered and I was told they would only be able to fix it the same way that they had previouly As that was not acceptable to me I just didnt use the arm rest and I could have gotten cut by using itAt that time I was temporaly transfered out of stateWhen I returned I attempted to accept the reapir they had made and just ending up not using the arm rest and cup holdersIn I had cut myself on the couch and had enoughKnowing that I had a year warranty I called the store to see wht could be done, I was advised that there is nothing they could do and I would have to file with [redacted] Furniture services to get it fixedUpon inspection of the piece [redacted] determined that it is a flaw in the furntiture and could ntot be reapiar, [redacted] did a full replacement of the furnitureIn April of I received my new furnitureIn November of It was discovered that a piece of that furniture was brokenI originaly tried to contact [redacted] again as I have had no luck with getting help from ashleys [redacted] advised me that this is a manufactor issue and needed to be taken up with ashleysAshleys sent a repair technican to my house whom after looking at the furniture determined that the issues was with the poor quality that the piece was built, There was boards that were missed by thr nail gun ( nails were to the side of board they were supposed to be in), THe frame was missing bolts or bolts and been sheared off, and the frame was bolted in crookedAshleys replaced the piece due to a manufactors defaultIn february of I once again noticed the new piece had broken, When the technician came out to inspect the furniture he once again found the same issues that were present the first timeThis time they took my furniture aways to "reapair" itI figured since they had taken it away it would be perfect with no issuesWell low and behold about a year later I am facing the same issues againYou would figure that once the have taken a piece to there shop to fix, it would be perfectThey claim that since I moved it is my fault that it brokeHowever due to the multiple previous experience I have had with the company I am sure that if I open the couch up it would show very poor construction againI do feel that ashleys should take care of this issueThey claim it is out of warranty however it continues to have the same issues as before I movedSince this has been on ongoing and constant problem I feel that ashleys should try to uphold the standards they claim to have and fix the issue
Upon moving into our new home at the end of August we purchased over $6,in bedroom furniture for ourselves and our sonWhen we were in the store we informed them that we had just moved and needed the beds as soon as possible because we did not have beds and would be sleeping on the floor until they arrivedWe were assured that the contract delivery time of weeks was on the long side and delivery typically occurred much faster, especially for the bunk bed that we purchased foe our year oldHowever, when the delivery people that delivery would not occur until SeptWe were not happy about it, but tried to be patient and set up delivery foe that time regardlessThen, the week of delivery, we received a call telling us that our pieces would not be available until OctoberWhen I reiterated that my year old did not have a bed and this was unacceptable I was told there was nothing they could do about it because the furniture was not yet availableI proceeded to request to
[redacted] Ohio ***
I purchased a sectional couch with recliners in summer of I paid it off in amount was $3,000.00.About June of noticed both recliners were tipped severely to the left and back cushion was severely flattened.I went to store and described problemThey said they would send techby and I would receive materials to correct problemThey sent boxes of stuffing and boxes of leatherTech came out and said they sent wrong materials and what we needed was foamI requested new recliners but they said model was discontinued I found it strange that if model was discontinued they had the exact materialsAfter no response I called again and they said that the tech put in his notes that there was no problem with the couchI said that there was in fact a problem and the tech told us that foam was needed to repair itThey sent the heavy metal frames for the reclinersThey then told me another tech was coming outI said we never received foamThey said the tech would bring
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As I understand it, the company will give me a credit of $ My new email address is [redacted] @ [redacted] .net Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The breakdown sent to us is unclear and confusingI am not ok with this response and feel there has been no resolution to this issueRegards, [redacted]
This is the place I purchased an office chair , 2/19/16. Item # [redacted] $299.97(still paying on) when delivered it came with a broken partwas told they only repairDo not exchangeSent parts to me for another company to come and put onTook month for parts, month til repaired in April. In May had that part break plus other problems.Now it is June-again told can not replace only repairThus the other three companies were given to me
I purchased a couch from Ashley Furniture, and approximately months after purchase the couch structure did not look or feel right I called and they were going to send a repair man out, they felt it was a broken spring The first appointment was cancelled last minute, and we rescheduled In between the scheduled visit another section of the couch looked and felt different When the repair man came he said you have more issues going on than a broken spring He pulled the bottom fabric off, and it was a broken frame that was made from press board He went out to his car and took a piece of scrap wood and screwed it into the existing broken in half frame as a support I called customer service, and also went to the store They called the Corporate office in Batavia NY, and to my surprise they felt this was a permanent fix I do not feel that a couch months old should have a frame that broke in half, and I feel it should be replaced with a new couch I haven't even completed
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
This letter is in response to the above referenced complaint filed by Ms [redacted] regarding the quality of the sofa and loveseat purchased from our [redacted] , OH HomeStoreAfter speaking with our Customer Care Center manager regarding Ms [redacted] ’s fabric concerns, we have offered the customer the option to reselect a new sofa and loveseat of equal or lesser value We originally offered to order new material and cushions for Ms [redacted] , allowing her to keep her original furniture ordered, but she declined as she did not like the quality of the fabricWith the offer of the reselection on 3/11/15, we are confident that the Revdex.com will find this response satisfactory and that it will serve to close this complaint Sincerely, [redacted] / Corporate Communications
We purchased new recliner leather couch from Ashley Furniture store March 18, We noticed a small hole in leather in July about the size of a quarterIt is now about the size of a watermelonWe complained to Ashley Furniture Company and they sent a repairman to investigateThey sent us a repair kit, but color did not matchThey ordered a new repair kit and this color did not matchNow a third repair kit is on orderWe purchased a warranty on the couchThey now say the leather is not under warrantyWe paid cash for the couchThey say that body chemicals or the shampoo caused the leather to peelThey now say that warranty does not have to be honored because of the chemicals from our body
My wife and I purchased a bedroom set on 2/18/ The first delivery which they called the morning of to inform of us of damages included just a box spring and mattress on the floor The second and third trips the dressers had been damaged by the time it made it to our home The fourth trip included another damaged product along with scratches in multiple locations in our stairwell We've been in contact with the customer service department and there only resolution is to keep reordering the merchandise and cross their fingers it makes it to them unscathed and then also then to us My wife and myself have both emailed and spoken to the delivery manage about the damages to our home in which he replied he would get back to us, both times he has not My last conversation with the delivery manager I informed him I had gotten an estimate to have the damage fixed which I emailed him that very same evening and still have not received a response multiple days after I was promised I woul
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***