I have responded to all messages received by the customer but for some reason they did not receive them. Perhaps it was sent to their junk mail folder. The customer was issued a counteroffer in the amount of $31 for their order due to the battery/back case being bloated. Contacted the customer...
via phone on Monday, June 9th, 2014 and explained the situation. The customer agreed to the offer of $31 and a check was mailed out on June 10th, 2014.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have spoken to Ms. [redacted] several times on the phone and let her know we have still not received her phone. The tracking information shows the package left on July 14th but there is no updated information since. I would request that Ms. [redacted] contact her local [redacted] for more information....
Hi [redacted],
Your check was mailed out on 10/27. You should receive it by the beginning of next week. Our apologies for the delay.
Thank you,
[redacted]
We Buy Mobile
I have responded to all messages received by the customer but for some reason they did not receive them. Perhaps it was sent to their junk mail folder. The customer was issued a counteroffer in the amount of $31 for their order due to the battery/back case being bloated. Contacted the customer...
via phone on Monday, June 9th, 2014 and explained the situation. The customer agreed to the offer of $31 and a check was mailed out on June 10th, 2014.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have spoken to Ms. [redacted] several times on the phone and let her know we have still not received her phone. The tracking information shows the package left on July 14th but there is no updated information since. I would request that Ms. [redacted] contact her local [redacted] for more information....
[redacted] tracking number is [redacted]
Hi [redacted],
Your check was mailed out on 10/27. You should receive it by the beginning of next week. Our apologies for the delay.
Thank you,
[redacted]
We Buy Mobile