I have responded to all messages received by the customer but for some reason they did not receive themPerhaps it was sent to their junk mail folderThe customer was issued a counteroffer in the amount of $for their order due to the battery/back case being bloated Contacted the customer via phone on Monday, June 9th, and explained the situationThe customer agreed to the offer of $and a check was mailed out on June 10th,
There was some confusion on our end regarding the customer's order statusAfter the customer's last contact on Sunday, we issued a check in the amount of $and it was mailed out a day before the complaint was filedWe have since contacted the customer and informed her of the payment status
Hi [redacted] , We sent you an email regarding your deviceThe device still has the Find [redacted] feature enabledTo receive payment, this feature needs to be disabledBelow are instructions on how to remove this featureFeel free to reach out at [redacted] Go to Find My [redacted] on iCloud.comClick All Devices, then select the deviceClick Erase [device], then enter your [redacted] password or your family member's [redacted] passwordClick Remove from Account
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We sent two emails to the customer on 1/29/and 1/31/regarding her orderThe devices that were received have been blacklisted by the carrier [redacted] most likley for non-payment and therefore we cannot honor the original quoteWe sent a counter offer for these orders and did not get a responseAfter receiving the Revdex.com complaint, we have called the customer and left a voice mail relaying this informationThe customer can either accept these offers or we will send the devices backWe will take action once we receive a response Attached are copies of the emails that were sent
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Once I received the voice mail from We Buy Mobile I called them back to accept the total counteroffer of $230, for my devices
Regards,
*** ***
To whom it may concern,
This payment was sent via *** on 4/27/as requested in the order informationThe *** transaction details are listed below in this messageIt appears the payment was returned on May 28th as it was never claimedWe can reissue payment via check or
*** againPlease let us know how to proceedWe have checked our emails and as well as voicemails from the customer but could not find anyTransaction Details
Web Accept Payment Sent (*** *** ** ***)This transaction has been reversed.For further details please see transaction ***
Original Transaction
Date
Type
Status
Details
Amount
Apr 27, Payment To ***
ReturnedYour payment was returned because it was not claimed by the recipient for daysHere are some possible reasons that the payment was not accepted: The payment was sent to the wrong email addressThe recipient didn't accept the payment, or the recipient's *** account is not confirmedContact the recipient to confirm you have the correct email address.Your payment was returned because it was not claimed by the recipient for daysHere are some possible reasons that the payment was not accepted: The payment was sent to the wrong email addressThe recipient didn't accept the payment, or the recipient's *** account is not confirmedContact the recipient to confirm you have the correct email address -$USD
Related Transaction
Date
Type
Status
Details
Amount
May 28, Cancelled Payment
Completed
Details
$USD
Total:
$USD
Name:
*** (The recipient of this payment isUnregistered)
Email:
***
Total amount:
-$USD
Fee amount:
$USD
Net amount:
-$USD
Item amount:
$USD
Sales Tax:
$USD
Shipping:
$USD
Handling:
$USD
Quantity:
Item Title:
Samsung Galaxy S III *** ** *** ***
Date:
Apr 27, Time:
23:09:EDT
Status:
Returned
Your payment was returned because it was not claimed by the recipient for daysHere are some possible reasons that the payment was not accepted: The payment was sent to the wrong email addressThe recipient didn't accept the payment, or the recipient's *** account is not confirmedContact the recipient to confirm you have the correct email addressReason:
This payment was automatically returned by *** on May 28, because the funds were unclaimed for daysShipping Address:
WeBuyMobile.com*** ** *** *** ** ***United StatesConfirmed
Funding Type:
*** Funds
Funding Source:
$USD - *** Account
Description:
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI finally received payment on Thursday, March 5, Thank you very much for your assistanceIt is greatly appreciated
Regards,
*** ***
"line-height: 150%">
Complaint: [redacted]
I am rejecting this response because: In We Buy Mobile's response to the complaint, they claim they mailed me a check on Monday, 2/23/That was eight days ago and I still have not received any payment.
Regards,
[redacted]
Revdex.com:
"line-height: 150%">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted],
I apologize for any misunderstanding but we have not received any emails regarding your order. After looking into the issue, it appears we sent an email on 12/22 regarding your order. There is still on balance on your device with [redacted]. Please pay off the...
remaining balance to receive your original offer. If you do not wish to pay off the balance, we can offer you $75 for your device or we can return the item. Please let us know how you would like to proceed. Attached is a copy of the email that was sent.
Thank you.
Our website states payment is issued within 72 hours of receiving the order. We received the order on 6/28/16 and payment was issued on 6/30/16 via [redacted].
We sent you an email regarding your device. The device still has the Find [redacted] feature enabled. To receive payment, this feature needs to be disabled. Below are instructions on how to remove this feature. Feel free to reach out at...
[redacted].
Go to Find My [redacted] on iCloud.com. ...
Click All Devices, then select the device.
Click Erase [device], then enter your [redacted] password or your family member's [redacted] password. ...
Click Remove from Account.
Complaint: [redacted]
I am rejecting this response because:
It was not stated that the phone must be unlocked.
Iif they do not plan to pay me the $220 that was confirmed by them then I want my phone back
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
There was some confusion on our end regarding the customer's order status. After the customer's last contact on Sunday, we issued a check in the amount of $23 and it was mailed out a day before the complaint was filed. We have since contacted the customer and informed her of the payment status.
11/19/15 was the first time [redacted] contacted us regarding her payment. We responded to [redacted]'s email around 11:00am on 11/19 and let her know we would look into the issue. After looking into her order, we spoke with [redacted] on 11/19/15 at 11:52am and let her know a check for her payment was...
We sent two emails to the customer on 1/29/15 and 1/31/15 regarding her order. The devices that were received have been blacklisted by the carrier [redacted] most likley for non-payment and therefore we cannot honor the original quote. We sent a counter offer for these orders and did not get a...
response. After receiving the Revdex.com complaint, we have called the customer and left a voice mail relaying this information. The customer can either accept these offers or we will send the devices back. We will take action once we receive a response.
Attached are copies of the emails that were sent.
Revdex.com:
It appears there is a typo in the payment email address. Please resubmit [redacted] payment to [redacted] or I will provide an address to mail a check. In addition, correspondence directly from the business, [redacted] can be sent to that email ([redacted]) as well.
Dear [redacted],
Thank you for your prompt attention to this complaint! I did not expect that and thought I had been scammed add it is the first time I have used your service.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have responded to all messages received by the customer but for some reason they did not receive themPerhaps it was sent to their junk mail folderThe customer was issued a counteroffer in the amount of $for their order due to the battery/back case being bloated Contacted the customer via phone on Monday, June 9th, and explained the situationThe customer agreed to the offer of $and a check was mailed out on June 10th,
There was some confusion on our end regarding the customer's order statusAfter the customer's last contact on Sunday, we issued a check in the amount of $and it was mailed out a day before the complaint was filedWe have since contacted the customer and informed her of the payment status
Hi [redacted] , We sent you an email regarding your deviceThe device still has the Find [redacted] feature enabledTo receive payment, this feature needs to be disabledBelow are instructions on how to remove this featureFeel free to reach out at [redacted] Go to Find My [redacted] on iCloud.comClick All Devices, then select the deviceClick Erase [device], then enter your [redacted] password or your family member's [redacted] passwordClick Remove from Account
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We sent two emails to the customer on 1/29/and 1/31/regarding her orderThe devices that were received have been blacklisted by the carrier [redacted] most likley for non-payment and therefore we cannot honor the original quoteWe sent a counter offer for these orders and did not get a responseAfter receiving the Revdex.com complaint, we have called the customer and left a voice mail relaying this informationThe customer can either accept these offers or we will send the devices backWe will take action once we receive a response Attached are copies of the emails that were sent
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Once I received the voice mail from We Buy Mobile I called them back to accept the total counteroffer of $230, for my devices
Regards,
*** ***
If the payment is not received by the end of the week, please notify us and the payment will be resent with tracking informationThank you
To whom it may concern,
This payment was sent via *** on 4/27/as requested in the order informationThe *** transaction details are listed below in this messageIt appears the payment was returned on May 28th as it was never claimedWe can reissue payment via check or
*** againPlease let us know how to proceedWe have checked our emails and as well as voicemails from the customer but could not find anyTransaction Details
Web Accept Payment Sent (*** *** ** ***)This transaction has been reversed.For further details please see transaction ***
Original Transaction
Date
Type
Status
Details
Amount
Apr 27, Payment To ***
ReturnedYour payment was returned because it was not claimed by the recipient for daysHere are some possible reasons that the payment was not accepted: The payment was sent to the wrong email addressThe recipient didn't accept the payment, or the recipient's *** account is not confirmedContact the recipient to confirm you have the correct email address.Your payment was returned because it was not claimed by the recipient for daysHere are some possible reasons that the payment was not accepted: The payment was sent to the wrong email addressThe recipient didn't accept the payment, or the recipient's *** account is not confirmedContact the recipient to confirm you have the correct email address -$USD
Related Transaction
Date
Type
Status
Details
Amount
May 28, Cancelled Payment
Completed
Details
$USD
Total:
$USD
Name:
*** (The recipient of this payment isUnregistered)
Email:
***
Total amount:
-$USD
Fee amount:
$USD
Net amount:
-$USD
Item amount:
$USD
Sales Tax:
$USD
Shipping:
$USD
Handling:
$USD
Quantity:
Item Title:
Samsung Galaxy S III *** ** *** ***
Date:
Apr 27, Time:
23:09:EDT
Status:
Returned
Your payment was returned because it was not claimed by the recipient for daysHere are some possible reasons that the payment was not accepted: The payment was sent to the wrong email addressThe recipient didn't accept the payment, or the recipient's *** account is not confirmedContact the recipient to confirm you have the correct email addressReason:
This payment was automatically returned by *** on May 28, because the funds were unclaimed for daysShipping Address:
WeBuyMobile.com*** ** *** *** ** ***United StatesConfirmed
Funding Type:
*** Funds
Funding Source:
$USD - *** Account
Description:
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI finally received payment on Thursday, March 5, Thank you very much for your assistanceIt is greatly appreciated
Regards,
*** ***
"line-height: 150%">
Complaint: [redacted]
I am rejecting this response because: In We Buy Mobile's response to the complaint, they claim they mailed me a check on Monday, 2/23/That was eight days ago and I still have not received any payment.
Regards,
[redacted]
Revdex.com:
"line-height: 150%">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted],
I apologize for any misunderstanding but we have not received any emails regarding your order. After looking into the issue, it appears we sent an email on 12/22 regarding your order. There is still on balance on your device with [redacted]. Please pay off the...
remaining balance to receive your original offer. If you do not wish to pay off the balance, we can offer you $75 for your device or we can return the item. Please let us know how you would like to proceed. Attached is a copy of the email that was sent.
Thank you.
Our website states payment is issued within 72 hours of receiving the order. We received the order on 6/28/16 and payment was issued on 6/30/16 via [redacted].
Hi [redacted],
We sent you an email regarding your device. The device still has the Find [redacted] feature enabled. To receive payment, this feature needs to be disabled. Below are instructions on how to remove this feature. Feel free to reach out at...
[redacted].
Go to Find My [redacted] on iCloud.com. ...
Click All Devices, then select the device.
Click Erase [device], then enter your [redacted] password or your family member's [redacted] password. ...
Click Remove from Account.
Complaint: [redacted]
I am rejecting this response because:
It was not stated that the phone must be unlocked.
Iif they do not plan to pay me the $220 that was confirmed by them then I want my phone back
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
There was some confusion on our end regarding the customer's order status. After the customer's last contact on Sunday, we issued a check in the amount of $23 and it was mailed out a day before the complaint was filed. We have since contacted the customer and informed her of the payment status.
11/19/15 was the first time [redacted] contacted us regarding her payment. We responded to [redacted]'s email around 11:00am on 11/19 and let her know we would look into the issue. After looking into her order, we spoke with [redacted] on 11/19/15 at 11:52am and let her know a check for her payment was...
sent on 11/16.
We sent two emails to the customer on 1/29/15 and 1/31/15 regarding her order. The devices that were received have been blacklisted by the carrier [redacted] most likley for non-payment and therefore we cannot honor the original quote. We sent a counter offer for these orders and did not get a...
response. After receiving the Revdex.com complaint, we have called the customer and left a voice mail relaying this information. The customer can either accept these offers or we will send the devices back. We will take action once we receive a response.
Attached are copies of the emails that were sent.
Revdex.com:
It appears there is a typo in the payment email address. Please resubmit [redacted] payment to [redacted] or I will provide an address to mail a check. In addition, correspondence directly from the business, [redacted] can be sent to that email ([redacted]) as well.
Dear [redacted],
Thank you for your prompt attention to this complaint! I did not expect that and thought I had been scammed add it is the first time I have used your service.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]