Walmart Claims Services

Had four car tires installed at local Sam's Club resulting in four damaged wheels. Sam's Club protocol for resolving these issues is to "file a claim" with CMI. I had to take the car back to Sam's Club for the store manager to take photos of the damage and to send to CMI. After several weeks, CMI tells me that the damage didn't happen at Sam's Club. Infuriated and in complete disbelief, I requested to speak to a manager and found out that the photos they were sent were not only blurry, but were incomplete. I was allowed to submit additional photos of my own detailing the damage caused by Sam's Club. After a month of no word at all from CMI, I had to contact them again. Again I was curtly told via email that Sam's Club did not damage my wheels. This whole process has been terrible and is completely ridiculous. How can someone sitting at a desk in Arkansas adequately assess damage to wheels in Illinois? Shame on Sam's Club for treating their customers like this and forcing them to deal with a horrible company like CMI. Issues such as this should be handled on-site by management, or CMI should have field reps meet with customers and assess damage in person. Now I have four damaged wheels to fix. Either CMI employees are poorly trained in analyzing pictures of damage to wheels caused by tire installation equipment, or they are trained to automatically tell customers that their wheels were not damaged as they are saying they were. Don't waste your time fooling around with CMI when Sam's Club damages your property, or better yet, go elsewhere for car tires. I will next time. Shame on Sam's and shame on CMI.

Walmart employees negligently forced me to stop as I was living the store to review my receipt. The incident escalated and my lawyer wrote Walmart a letter. Walmart forwarded my letter to Claims Management Inc. (CMI). *** a Case Manager for CMI contacted my lawyer and requested a telephonic interview. I contacted Mr. Sutherland to schedule the interview and told him that I will travel to my lawyer's office on May 29, 2017 and call him from there at 2:00 PM CST as we agreed. When we called, Mr. was not available. We left various voice mails and sent him e-mails to let him know that we were standing by for a call at the lawyer's office. We also left voicemails and sent emails to reschedule the interview for another time since Mr. did not answered at the agreed time. As of today neither Mr. nor CMI has return our calls or our e-mails. Mr. answered the telephone every time I called the office except when we called at the schedule time from the lawyer's office. Mr. and CMI lack of commitment denotes that this company as represented by Mr. Sutherland does not care about people victimized by their client.

Two different people from this company gave me 3 different reasons why my claim could not be considered. I disagreed with all three reasons as it was apparent that they would do or say anything to discourage my claim. Not trustworthy!

The sole purpose for this company's existence is to escape responsibility for payment for any injury or damage to personal property

They have on adjuster that never answers the phone may return calls. Currently my wife has been waiting a week for a call back. IF this place as an A rating I'd know how

I brought my vehicle in to Wal-Mart to get wheels mounted. Upon mounting them the mechanics used wrong lug nut and damaged the wheel studs. All this happened on a Sunday. Wal-Mart auto management informed that I call them the following morning at 7 only to find out neither of them would be there until after 12. Once they were in no one called me regarding my vehicle which was still locked in their bay being that the wheels could not be safely fasttened back on so it had to remain in their care. They had to file a claim, due to the cost for Toyota to fix it being over the $500 cap, on Wednesday. I am an hour away from where I work with no vehicle causing me to have to be out of work since Monday losing wages and can't get a call back from CMI. I first was given the name *** to call saying he has my claim then the following day I was given the name *** whom I left countless messages with both and still no call back what so ever. I refuse to ever do business with Wal-Mart ever again and will definitely be sharing my experience with everyone I know warning them of said experience!

Don't get your oil changed because if a mistake is made, they will not support it. This company is owned by Walmart. I used to spend about $200 or more a week at this Walmart doing my weekly shopping for groceries and supplies plus I did a lot of holiday shopping but after my experience with an oil change done on my car back in July 2017, I will never shop at any Walmart or any of its entities again. To sum it up, we dropped our car off for an oil change, provided our own synthetic oil and extra guard filter. In October, we noticed an oil leak, took it to Walmart and they said that the filter was loose and came off. The put a new filter and oil and we drove off. Then in November, we noticed the leak again, took it back to Walmart and they said we had a transmission leak. So, we took it to the dealer who did a full diagnostic and the finding was that we had an oil leak in the vacuum pump, oil leak at the filter housing and the skid plate was missing. No report of any transmission leak. We took the car back to Walmart and they filed a claim. The claim company CMI contacted us and said that they could not support the claim because of how many miles were driven from July to November. I explained to the representative that the manufacturer book recommended full synthetic oil every 10,000 miles, the car was driven around 8,000 and mostly high way miles. I explained that the filter had fallen off in October and I was afraid that the loss of oil may have caused these leaks. The still denied the claim. I escalated it and emailed the corporate Walmart office but was contacted by CMI to further explain that back in July it was noted that there was leaks and that was the reason of the claim denied. I did not find the paperwork from July so I am unsure if the vehicle had any leaks but I did not notice any. Regardless, the filter should not have fallen off between oil changes. I cannot prove that this resulted in the damage to my car but I am done with Walmart. It will cost me $2500 for the leaks plus another $300 for the skid plate. I don't think that my claim was unfair and $2500 is nothing to a billion dollar company like Walmart. So, I am done giving them my money. I will shop at Target, Rite Aid or some other store that I can get what I need.

I have been without a vehicle for 8 days now because some incompetent person hired to work in the ACC department at Walmart can't even change oil correctly! Do to their neglagence I need a new oil cooler and my vehicle has been at a dealer getting fixed. I filed my second claim 1 week ago and have yet to speak with a human being, at this point I don't even know that this CMI business is a legit one! I have left multiple messages with Blake who I finally got walmart to get me his information and no returned phone calls or anthing! I will most definetly be taking my business else where and can't wait to get this horendous ordeal over with to never have to deal with such inconsiderate people again!

I was hurt by a cashier at Wal-Mart. I was injured where I just had surgery. The cashier never attempted to help me. I had a panic attack and almost passed out due to the over whelming pain. My case was sent to CMI and my claims manager Melanie was not sympathetic to my injuries at all. Not to mention in ruined my Christmas holidays. I am still in pain and Walmart has not offered me any medical care. They want me to pay for it out of my own pocket. With all being said Walmart does not care about it's customers or any injuries that occurs.

Cmi is slow at every thing.they wait untill last minute when people are injured they need there compensation.youall dont see it that way your a evil entity

On November,25, 2017 (black friday) I was looking at Christmas displays in the garden section. I reached to get a 4ft Christmas tree off of shelf of garden section. These trees were standing vertically and after grabbing one, 5-6 other trees proceeded to wobble falling off and hitting me in the chest and head. After trying to walk off the pain for a couple minutes, I went to the managers and filed an incident report. Heard from CMI within a couple days only to be told that multiple parts of the store were not filmed and it would be denied if it wasn't on tape. My claims woman was rude, did not care at all. I never even got a sorry!!!! Every time I call, I have to leave a voicemail and do not hear back until I call multiple times. She lies that she has called me, yet nothing!!! I I saw a doctor for my injuries and to this day experience chest pain. Been told the claim would take 2 weeks, yet it's been almost three and the store still has not provided proof!! That is their fault!! This company will not care about your issues, they are rude and paid to not take care of Walmart's nasty affairs!!

September 3 I was assaulted by a former employee of Walmart at or around 4 I have purchased 11 items at the following Store 6219 Annapolis Rd., Landover Hills I purchased all my items and proceeded to walk out the back door I started to hurry up because I was late picking up my daughter I then was approached by person I did not recognize- who told me I was going pretty fast and he demanded to see my receipt .... I Indicated I'm in a rush I purchased everything at the back and the receipt iwas in my purse he then grabbed me he told me I me I wasn't going anywhere and that he was calling the police he then knocked off all of items out of the cart I pleaded with him several times to stop that I couldn't see because I had a corneal on my eye and that I could locate the receipt if you give me a second ... employee stereotype his reach he grab my neck my arm and the side of my shoulder I seen several employees standing around being entertained by this , I had several anxiety attacks because this guy was not letting me I scream for help my boyfriend he came from
His car to stop the guy from hitting me Williams attacked him as well that's when the managers stop Mr. Williams and took him in the back The managers indicated that that's Mr. Williams job Williams and took him in the back The managers indicated that that's Mr. Williams job information was exchanged from police but When I ask for incident report for Walmart they refuse.... and then I proceeded he managers stop Mr. Williams and took him in the back The managers indicated that that's Mr. Williams job information was exchanged from police but When I ask for incident report for Walmart they refuse.... and then I proceeded into the ER because I was having a nervous break down and my arm and head was in pain .... report number Wmt-17-09-0611--

I'm not satisfied with how the business is ran. The first contact made from the company took a week and half to finally speak with the claims adjuster. Then after giving my statement never heard back. When I reached out never could get in contact until I was finally told they had changed my adjuster without my knowledge. Spoke with him a few times with me calling him to submit information proclaimed to be needed to reach a settlement. After this adjuster stated Wal-Mart was at fault have not heard back again. I've tried calling numerous times to confirm he received all the paperwork needed and where things stand but get nothing. After reading all the reviews I feel like I'm just getting a run around also and will need to seek legal counsel to get anywhere. Bills are adding up and I'm still suffering from the accident but they don't seem care.

We have a claim number. We have called many many times for the last few days. We were given a case number by an operator and had never spoken to a case manager until just now. Finally after threatening to call a lawyer he called call us back. We took our new vehicle in to get new tires for the first time. The rims had never been removed from the vehicle. They took it inside to put rims on it. After our truck was returned to us, our previously undamaged expensive rims were scratched around the edge of all 4 rims. After initial denial that they did it, a ***'s manager told us that we must have curbed the truck backing out. How do you curb a vehicle on all four tires? Also, how do you do that and only scratch the inner edge of each rim without affecting the rest of the rim? Since that would be impossible to do, they conceded and filed a report and said someone would call us. ***, our claims administrator called and took our statement. He put us on hold. After a few minutes he said their machine was not consistent with the damage to the truck rims. Funny, the manager allowed us to take photos that day of the machine that scratched the rims and it is consistent with the damage. Funny, that two other dealerships have looked at the damage and said "a tire/rim removal machine has done that." Funny, that *** said it must be just grease around the rims and was not a payable claim. Funny that *** has never seen our rims nor has he has seen the machine that caused the damage since it occurred. However, he is refusing coverage because it is inconsistent with the damage????? And then he says it is only grease???
400 complaints..... 42 recent negative reviews and 2 positive???? Read the positive ones and one of those is NOT positive! The reviews here are enough for anyone with any sense to see what is going on. What does it take for America to stand up to the BS of big business? I am now convinced that shopping local and shopping small stores is GOOD FOR AMERICA! My Sam's and Walmart shopping days are over!

These people suck.. I've tried getting ahold of them like for the last 2 months and I can't even get a phone call or a email back.. so ya they suck

I am beyond frustrated with CMI. I have called the claims representative that was supposed to be handling my claim regarding an incident that happened with my car after an oil change from Wal-Mart. The representative called me once while I was at work and unable to answer my phone. I returned his call later that afternoon, didn't get an answer so I left a message. It has been 12 days and I have called several times a day, leaving voice messages and I've still not heard back from the representative. I am currently without a vehicle due to negligence on behalf of WalMart and I cannot even get in contact with a claims rep to begin to resolve my case. This is extremely upsetting and frustrating. I am losing time at work because I have to find rides to get there. Common courtesy should be to at least call back or respond to voice messages. I have even tried to talk to the other reps and have been on hold for over an hour or simply directed to another answering machine. I feel like I am being given the run around and it is quite upsetting. I am currently looking into retaining legal counsel to resolve this matter because it's been quite an inconvenience for me. I have never witnessed such poor customer service and blatant disregard for a customer.

Claims Management Inc. strong arm a victim of negligence concealed by C.M.I., its Claim Adjuster's, Manager's and Wal Mart Supervisor Manager. Who witnessed the incident to a victim lucky to be alive totally caught by surprise on a slip and fall December 13, 2016. Captured on videotape and witnessed by WalMart to a negligent area clearly lit up and the concrete was shiny like slippery glass. See what transpired on Aisle 20 in the frozen food section of WalMart Pomona, California December 13, 2016. A WalMart supervisor made eye contact with me when she witnessed me slip and fall after opening a freezer to retrieve some French fries as she was standing at the head of the aisle in the front of the store in plain view as she reached to extent her head to see me struggle to get up in a panic for fresh air I left the store with a migraine headache as each minute ticked. She never once approached me and offered any assistance and not only did she negligently let me leave the store she left work without reporting the incident to management. My husband and I returned as he was there and did not know that I had slipped and fall, he wanted to speak to the the supervisor manager that did and said nothing to me. We were told that there was a videotape of the incident, and the fire department and paramedics were told the same thing. My shoes were ruled out slippery as I was being checked out by the medic. Since then it has been one of the worst experiences in my life with Claims Management Inc. Wal Mart called the paramedics after my returning to the store approximately 40 minutes later and I was taken to Pomona Medical , I said if I die I want to die in my own bed, so I went home and the doctor called the next morning to check on me as I to scared to stay in the hospital. I was diagnosed with a severe concussion and cervical sprain to neck and head. The emergency room doctor told me that I could be paralyzed by the incident as it was like football players helmet to helmet but with concrete to get into physical therapy and stay for the whole year regardless of anything and stay stress free as possible. Claims Management Inc., is aware of these facts. Still they treat me with rude disrespect and cause stress and intentional infliction of pain and suffering is the name of their game. In two months time you will feel the full impact of your injuries. He was spot on right. CMI is the claims adjuster who has been nothing but crude to a victim of a Slip and fall. There is clear evidence witnessed and by the videotape WalMart Stores, Inc. provided by the store manager and sent to C.M.I., Inc., after the incident. September 5, 2017 Supervisor A.G. told me to contact my attorney as she was going to settle my claim. I called back to tell her that I was going to handle my own claim, she changed her tune and started to lie about Heather admitting that WalMart Supervisor was neglect for not assisting me and allowing me to leave the store with just eye contact and no words or offer of help. I was contacted by Wal Mart Corporate Office by Maria she stated to me that there had been an update on my claim to contact Diane Head on September 21, 2017. Diane Head claims to know nothing about the reinstatement and hung up the phone in my face September 28, 2017. I have left numerous messages for Claims Management, Inc., supervisor Tammy Banks and told her of the serious incident. I have discussed at lengths with Amanda Grier when she agreed to negotiate my claim Sept. 5, 2017. Claims Management Inc. is hired to stress and cause intentional infliction and be crude to unknowing victims' of the public of the dangers Claims Management, Inc. is doing to conceal their insurance negligence claims with innocent victims of their scams to avoid liability and force to take them to court. I give them zero to one review because their rudeness is off the chart bad unprofessional.

I am trying to reach a gentleman that I have filed a claim with. He called me two weeks ago and requested some information be sent to his email. I emailed him that day with the information he wanted. After a week of not hearing anything back, I have tried emailing him and calling his phone extension several times and have left a voicemail asking him for an update on the status of my claim. He has not received any of my calls or emails. Very frustrating and wish I could get a hold of him or his supervisor or someone that can give me information back on my claim.

My young child was injured after stepping on a pothole on a Walmart sidewalk on her 6th birthday, taken to ER and dealt with emotional issues due to the traumatic experience. This was an atypical injury for a sensitive child and I am extremely disappointed at how SLOW CMI was to gather the bills and determine the lien info (since they said they worked with the company who processed them all the time) and "cherry-picks" the medical bills, including IGNORING the ER bill, and trying to avoid reimbursing the medical coverage provider what is owed them. Also, the claims adjuster was VERY RUDE and INCOMPETENT (although I have been able to have a professional conversations with her superiors). I have never had this experience with an insurance company before, and I thought that their goal was supposed to be "GREAT CUSTOMER SERVICE & EFFICIENT CLAIMS HANDLING".

Here is a copy of the email I just sent to this company.

I received ONE that is the number 1, one, uno, single, etc. phone call on September 5, 2017, regarding incident where I drove into a Walmart on Grand Street in Amarillo, TX, to have my battery replaced. But, that is another matter that has never been addressed.

On Wednesday, September 6, I called and left a detailed message with all the requested information. No call back. On Thursday, September 7, I called and left 3 messages with you each time. When I tried to reach a supervisor, I was on hold for 10+ minutes each time I had to wait for an operator to ask for supervisor. Just to be transferred to your extension before I could say another word.

On Friday, September 9, I left a total of 3 messages. In between the 3 messages, I finally was transferred to a supposed supervisor named Josh who also never called me back. I gave up for the weekend.

I had my vehicle worked on Saturday because I couldn't miss any more work. It wasn't always convenient to get a ride into town to work or to catch a bus. I got a ride 5th and 6th, but had to miss 7th and 8th. $60 to tow company to have my vehicle taken from Walmart to my home on Labor Day, September 4. $169 for the 2 days missed work. $147.21 for the part to fix my car which was done in my driveway.

Monday, I received a letter dated September 5 stating "We have been unable to reach you by phone". What a joke. You tried once. ONCE. Not sure if that constitutes a true attempt to reach me since it was so inconvenient for the next 3 days to return a single phone call. Or for your so called supervisor Josh who is probably just another coworker that they transfer people to instead of letting your real supervisor know how slack you are at returning phone calls.

Needless to say, my car was repaired prior to your letter requesting I have my vehicle inspected by a certified ASE technician. So glad you were right on top of that request. My guess is this is the game you play with everyone. Put people in a desperate position to fix their own vehicle before they ever hear from anyone at your company, if it even exists.

I say exists because of the very unprofessional letter that I received dated September 5. The footer at the bottom which should list your company name, address and phone number simply states:

USER.CONTACTS.CONTACT.COMPANYNAME
USER.CONTACTS.CONTACT.ADDRESS1MAIL - USER.CONTACTS.CONTACT.CITYMAIL
USER.CONTACTS.CONTACT.STATEMAIL - USER.CONTACTS.CONTACT.ZIPMAIL

PHONE: USER.CONTACTS.CONTACT.PHONENUMBER2+ FAX: XXX-XXX-XXXX

E-mail: ***@cmiw.com

Legitimate companies usually have their merge mail letter completed!

Now, since I highly doubt I will ever hear from a live human being, I will let you know that I will continue to do research until I find a top executive (if the company is real, of course) to forward this email to because I believe you are either trained in these tactics or your actual company head will be very unhappy to find out that this is how you are doing business. In the meantime, I guess the Revdex.com will have to do.

Good to know that you are the type of person that has a job, for now, of course.

Sincerely,

I would list my number and address, but you obviously wouldn't need that for anything.