Walmart Claims Services

We took our car for a simple oil change to Walmart store#2512 in Phoenix, AZ. The young man pulled my oil plug too hard and damaged my entire oil pan. The manager admitted it was their fault and assured us the damages would be repaired with no costs to us. A claim was filed with Claims Management, Inc. 1 week ago and we still cannot even get someone on the phone or to call us back. How do these claim reps sleep at night knowing are livelihood in there hands. We have children who depend on us for transportation. Both Walmart and CMI are terrible companies and action needs to be taken. My claim rep Mebla F X never answers her phone and obviously doesn't return messages. What are our options? No car, no communication, basically no end to this terrible nightmare.

These people are not independent as they would make you believe. They literally try to trick you saying something innocent that they then turn around and claim was you admitting fault when Walmart is truly at fault. DO NOT TALK TO THEM AT ALL. Call a lawyer and save yourself a headache. CMI's sole responsibility is to save Walmart money. You are not obligated to give them a recorded statement. When they say this to you, they are LYING. Just lawyer up and sue Walmart.

CMI has failed to answer my claim.
On October 31st 2019 I was entering the Walmart location in Geneseo NY. It was raining heavily and in the front of the store I took a terrible fall. The rugs were set up in a way that caused water to pool up. I fell forward quickly and forcefully. The assistant manager Marylou was there quickly to assist. She got the manager and they took photos of the area. They were very kind and apologetic. They initiated an incident report. I was asked to go to a medical walk in center to have my knee looked at. I go to college at SUNY Geneseo. I guess Walmart uses CMI to manage their insurance claims. Here it is December 12 and the whole investigation and handling has been disgraceful. I had a very painful two weeks due to this injury. I had been dealing with a Brad Shehan who from what I understand has been ill? Brad was to settle my claim. I asked my Mom to look into this as I am in the middle of final exams and I feel that this company is ignoring me. Please help!!! Thank you!!!!

I took my car in for a simple oil change at location 5244 In Little Rock Arkansas on 8/14/19... the service technician called me and told me he forgot to put the oil filter on my car. He asked me to bring my car back to the store but I didn't make it. My motor locked up. My car was towed back to Walmart and the manager tried to fix it but no luck. I then decided to have my car towed to the dealership ( 4 months later my car is still there) I have a 2016 Kia and they did 11,500 dollars worth of damages.... I was told to get my own rental which I did for as long as I could before it started affecting my other bills!!! Ruben Sanchez (Cmi case manager)customer service skills are the worst... they don't want to pay the damages cause of kbb value.... they are playing games with me.. my only option at this point is to get a attorney and fight... it's simple to me Walmart messed up, just right your wrong!!!! I truly hate everything this company is doing and is about!!!

My rims were damaged by Walmart in Florence, KY when I purchase 4 new tires. We saw it immediately and reported it to the manager. Claim was filed and my acknowledgement from 9/19/17 said it will take two years for property damage claims. I have called and emailed countless times with NO response. It is well past two years!

This is a very shady company... as is Walmart auto center. I bought and had mounted 4 tires for my van at Walmart Auto center in Hazel Green AL...Oct 2019 . Afterwards I discovered that Walmart" techs" have dented my fender badly( 3 dents) and badly bent and dented in the undercarriage in the frame/rocker panel areas of both sides! They also damaged the rocker trim. Got damage estimates of $1600-$1800 to fix damages! Both collision centers who did estimates stated it looks like the mechanics at Walmart's used the lift wrong, placing the adjustable arms under the thin rocker panels. They used lift on the rocker-panels, not on the frame mounts where vehicles are supposed to be lifted! Filed a claim with Walmart insurance( CMI) over 10 days ago.. they sent me a bogus letter acting like they cared and asking me to call them. Then when I call, they never answer the phone. I have left 4 voice messages over 10 days and have got any return calls! I will be filing a lawsuit soon, and I will never take any vehicle to Walmart for service again! Found out their "technicians" are not even ASE certified ! I would also now be afraid to get anything important done at Walmart's, including Rx's, shots, eye care, insurance, ect if they have all this incompetence going on with their employees and stores.

This company is revolting, they are a claims denying company not a claims Management Company. I took my van to the Walmart at 8451 Colerain Ave Cincinnati OH for an oil change and new tire. The technician jammed the key into the ignition so hard that the key would not turn or come out. The car had to be towed to a nearby dealership who said the Walmart Tech had destroyed the ignition and had to be replaced at a cost of $650. I had to have the work done so I did any paid for it myself. I filed a claim with this company who would not return any of my calls and sent a letter saying that based on the "facts" the Walmart Tech did not damage the car. I have asked for the name, phone number, and e-mail address of the person in charge but no response yet.

On July 17th at Walmart in Eaton Ohio I slipped walking into the front door entrance inside the store in a puddle of water. I fell completely to the floor and broke my right fibula, which is the smaller bone in the back part of my ankle. A incident report was filed immediately and three people witnessed my fall. A store employee, a customer, and a tenant of mine. I contacted Walmart and asked for their insurance company's phone number that handles claims and they reached out to CMI for me. I was contacted shortly after CMI was contacted by Walmart. Mindy my case manager has been pleasantly surprising and very helpful. It only took her approximately 7 days to find Walmart at fault. I never gave a recorded statement but the store employee did give a statement. I'm waiting to hear back from her next Friday once I get my hospital records and bills sent over to her. Fingers crossed that CMI does what is right. They have only done right by me so far. Thank you CMI.

I filed an incident report for an injury I sustained on the job a week or so ago. I was not aware at the time that my WALMART store in Ohio took the liberty of sending my report to CMI. Up until today, I had no clue who CMI is, much less was I aware of the difficulty I was about to engage in with a worker's comp claim.
First of all, it was a week before I was told by my store that I needed to contact CMI to check the progress of my claim (That was filed without my knowledge based on a one page Wal-Mart incident report).
Second, it took over 5 hours, 3 calls, three messages before I finally got my claims rep. We'll call him 'Geoff'.
*mind you, my claim has been sitting in their system for a week, unknown to ME*

This rep proceeded to make his necessary inquiries, kept me on the phone for well over 30 minutes, ONLY to tell me, in no uncertain terms, that my WORK RELATED claim was being denied anyway. His reasoning on this, after sitting on my claim for a WEEK? Apparently he "didn't feel that it was a work related injury". And that was a direct quote from his mouth.
All he has to go on is ONE incident report, and in HIS expert medical opinion, my claim is being denied based on what? He was not there when the incident occurred, he is by no means a medical professional, he has no clue how much damage the injury has caused.

Furthermore, he rather assertively proceeded to tell me that I should drop the claim altogether, OR, proceed with the claim and face legal repercussions.

Meanwhile, I had been waiting for Sedgwick to approve my LOA, but was unaware that CMI was even involved. I didn't even know who CMI was until today.

I want to know WHO the *** these CMI people are that can sit on an incident report for a WEEK, and then render an 'expert medical determination' without consulting a MEDICAL PROFESSIONAL?

CAN'T WAIT TO SEE HOW MY ATTOURNEY FEELS ABOUT THIS.

IN ADDITION, AS I AM A VETERAN, I WILL ALSO BE CONTACTING THE DEPARTMENT OF VETERANS AFFAIRS TO REPORT THIS GHASTLY COMPANY AND ALL THAT LED UP TO THIS.

This ENTIRE situation will be documented. This just seems more like Wal-Mart trying to cover their *** and using strong-arm tactics in using CMI to intimidate the associates.

Meanwhile.... I sit on injured reserve ~ with a Wal-Mart work related injury, and I have no way to pay bills.

Despicable, contemptible and an abomination. I call GROSS NEGLIGENCE if I am unable to work

Claims Management -

Here is the status on Claim 8***.

Hyundai Genesis was taken to Walmart, Supercenter #405 on for an oil change. In store tech performed the oil change. The drain screw was never fully tightened and a few days later the oil drain plug came loose on my commute. All of the oil drained out of the car and the motor seized up. The vehicle was towed back to Supercenter 405 on August 4, 2019. The technicians inspected, and the in store manager Tony, diagnosed this as in store error from not tightening the drain plug. He acknowledged this could have been prevented and had the technicians change the oil again and signed a receipt for another free oil change.

SInce then I have not been able to drive the vehicle due to a loud knocking in the engine and a screeching sound.

I returned to Walmart Supercenter to file a claim with the Walmart Supercenter Store Manager, A claim was filed, and this case number was originated with Claims Management Inc.

Eramn Facio is my claims representative. He has become increasingly difficult to reach and I have received out of office emails.

Per the above email, I have had my vehicle towed back down to Lake Charles to get a cost estimate from a certified Hyundai Mechanic.
.

Below is a cost breakdown of personal cost to me to date due to this error on Walmart's part. I can provide original receipts for all of these with dates and cost.

Service Company Date Cost
Vehicle Tow to Walmart 8/4/2019 $300.00
Vehicle Tow to Residence $378.00
Vehicle Tow to Hyundai Dealership
Diagnostics Cost (quoted) $135.00
Total $813.00

My funds have been depleted. I have pulled all my emergency funds for this. This is unacceptable. I cannot support jumping through hoops from Claims Management Inc any longer,

I expect to be fully reimbursed by the next business day. I also expect Claims Management to not only advise on the next step in this process, but to assume all costs, after reimbursing me, moving forward.

Keep in mind that the costs not included here are those for my time and the inconvenience of not having a vehicle, while trying to support a family, a wife, and a baby on the way, and working full time for the US Military.

In closing, please issue the check for costs as stated above. Please advise on where to send these receipts so that you can verify cost.

As soon as the estimate has been given, on Tuesday, Sept 3, I will contact you with that information.

If I do not hear back from your company by COB I will be in touch with corporate as well as an attorney.

I need an email response in addition to any calls, verifying that you have received and understood this information in regards to out of pocket continuing costs after Walmart has admitted fault.

All of this communication as well as responses and lack of responses has been and will continue to be time stamped and documented.

Regards,

Anthony C

I've been taking my vehicles to Walmart for the past 5 years with generally ok service. However, unfortunately on July 20th their was a mishapp and a service tech hit a pole when driving my car around after completing service. I got a phone call from a CMI representative two weeks later letting me know I would have a letter in the mail with further instruction but to go ahead and get two estimates from ASE Certified bodyshops to repair the damage caused to the bumber. I did that the next week...but nothing in the mail came for another 2 weeks. Finally I got the letter and a phone call to reply to with an email address to send the estimates to. Finally, progress right? Sent in. Crickets. I just followed up again after another 5 days without any response. I'm still hoping the matter will be handled effectively, however, I never expected it to take over a month to even get any movement towards settling such a straight forward claim. I wasn't there. I wasn't driving. I trusted Walmart to take care of my car and was even comforted after their accident that they would by filing a claim that would "take care of everything". I'm still waiting on any action on CMI's part to fulfill that promise and am admittedly concerned by other reviews here on when that may eventually happen..

Their motorized buggy cart ran into the back of my vehicle on 7/13 and the store admitted liability and sent an incident report in that date. I was promptly contacted by the case manager by letter July 16th. The total cost of repairs and car rental is $2,200 and they have received the documentation for that. Since, then, by wife died on 7/30 and I've been anxious to clear all that stuff one has to deal with following a death. I have voiced mailed the case manager several times and emailed her several times and no response to my queries as of today, also having left a voice mail for her and her supervisor. Apparently, they are understaffed.

We took our car there for a oil change and our door handle was broken off by the service technician. The door handle on the passenger side that should of never even been opened in the first place. They said because he vacumed the vehicle he had to open it. He did not vacume it at all. Took almost two hours waiting to get a claim processed. I was told Walmart would pay for it no problem. Long story short my brand new car I bought last year was denied a claim because it is normal wear and tear. Managers by the name of Mary and Julie told the claim company that it was not the technicians fault. They lied to me and the claim company. One of those managers were not even there when it happened. I do not recommend any service at the Walterboro, SC Walmart or CMI. How is this fair. He pulled on my door. It's on video. It appears the door handle came off. And they decided to deny it.

Since my visit at WalMart Auto Center location in Huntsville, Alabama on July 7, 2019 in Huntsville, Alabama, I had to file a claim.

Please note, per their two (2) letters, I have tried to contact them to receive their decision; .but to no avail. I have tried numerous of times to contact my Case Manager for the status of my claim but for some reason he will not return my calls and/or answer my emails. So far, the process with the company has been unprofessional. My experience has included (1) No return calls (2) Never get to talk to adjuster. Just get sent to voicemail.

I Have been trying to get the status on a claim for my month. They leave me on hold for what seems like forever.

Insulting, inaccurate, indifferent, and illegal. I have never seen such corruption and malicious intent. It is hard to imagine what is allowed in this company. Instead of doing a service to the people, they are racketeering and embezzling. I say this without the grain of salt. Exactly as I state it, this company is despicable, and will do or say anything, even break the law to save a dollar. Shame CMI.

Looking at the very sad reviews, I will start documenting my interactions with Walmart and CMI here. The Setup to the Claim. On Saturday July 20, 2019 my Armada was taken by my son to Walmart Automotive in Stone Mountain Georgia for an oil change. Please keep in mind I have taken my Armada to Walmart for all my oil changes because if you purchase oil additive (Lucas oil stabilizer 1qt.) they will add it in place of 1qt. of oil. I have done this several times at this location.

The Problem: Nissan Armada has a 3-5 inch (lets say) round tube attached to the passenger side heads, On top of the round tube is the oil cap to fill oil in the engine. Simple Correct! Open the oil cap, pour in the oil.... However apparently the associate working on my Armada couldn't OPEN THE OIL CAP AND PROCEEDED TO HIT IT WITH A MALLET HAMMER to loosen it!!! Well guess what broke? Yeah you guessed correct the 3-5 inch rounder tube that is attached to the heads. After the damage was done and my son was notified, he called me and I rushed to Walmart to speak with the Managers. The Automotive Manage had no explanation on why the associate used a mallet and stated the associate should have used proper protocol. The MOD (manage on duty) was told what happened he just dropped his head and shaking it in an awkward "NO" gesture and wanted to know who was the associate responsible for this mistake. An incident report was filed out by me and also my son who took my truck to have the oil changed. The MOD signed both incident reports.
I was told by the Manager that a claim has been filed and that I will be contact by a Claims Handler on Monday, they will rent me a car and tow my Armada to the Dealership for repairs. Also my Vehicle is still at Walmart. No transportation for 2 days now..Unbelievable.

Today is Monday. No call so I decided to contact Walmart Corporate at 12:00 noon, they provided me with a claim number and a Claims Agent from (CMI) with his contact info. I have contacted him three time today and left two VM with no response. I have also called the Walmart Automotive center in Stone Mountain and was placed on hold for over 45 mins both time and just hung up.

Three stars today only because its the first day! Lets see What happens!

They suck! They are so unfair and unjust. Our physician accidentally checked a wrong box but corrected it with a 17 page explanation within a few days but they took away my husbands payments. So I now literally cannot feed my children. Walmart refuses to follow OSHA regulation which led to my husbands injury and now they are screwing him over again and again. We had to file bankruptcy and they haven't paid multiple medical bills and have never paid for any of his meds.

I received a sprained ankle and severe nerve damage in my right ankle and knee. Its hard for me to stay on this leg now and I'm in constant need of elevating it. Luckily for me, the manager, employees and customers all saw the incident and helped me file this report. The store was aware of the negligence on their part and I'm waiting for the "investigation" they're conducting against the store (filed an Insurance Claim against Wal-Mart) to be finished. I'm not letting up on this, because the store is 110% at fault here and they need to compensate me for my pain and suffering and affect this is having on my daily life. I'm a college student, so getting around to class is gonna be more than difficult with the life-changing injury I have.

I have been waiting for over 2 months to have a situation resolved. Every time Ive sent in requested information, I have been asked to send in either something different or have not been contacted at all. The ultimate was when I finally got in contact with a "supervisor" I was told that it was filed as a customer complaint and not a damage complaint. THE FREAKING ENGINE ON MY CAR WAS BLOWN DUE TO THEIR NEGLIGENCE DURING A ROUTINE OIL CHANGE!!!!! Now Im being told that I need to provide proof that the car is mine. I cant believe that a company gets away with this type of service.

Cindy M. 06/23/2019

My son was injured 2 weeks ago from a defective and improperly assembled bicycle from Walmart. This bicycle has been known by Walmart to have this problem but this bike has never been recalled and still is being sold at stores. I was so supposed to receive a call from CMI in one to 2 days. It has been almost 2 weeks and I still have not heard from anyone. I have left numerous emails and voicemails and still noone has even called. I am absolutely appalled by the horrible customer service and zero follow thru. And from reading the reviews,this is how this company works they try to deter people to drop their claims. Sorry CMI but I'm not letting Walmart slide on this one!!