Vizio

To Whom It May Concern: VIZIO, Inc(“VIZIO”) is in receipt of the Better Business Bureau’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously In the interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issueA representative from VIZIO spoke with the complainant over the phone, and has resolved this issue At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warrantyAccordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information andassistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately yearA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price/our split cost repair service to assist the customer with the repair of their VIZIO product/other offer]This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to usWe rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyVIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warrantyAccordingly, VIZIO considers this matter closed At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted] VIZIO takes any complaint reported to the Revdex.com very seriously In the interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issueVIZIO would like to offer this customer a refund for his televisionA VIZIO customer service representative will be contacting the customer today to make this offer At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They are supposed to be replacing my tv and this still hasn't been done and I have been working on this over a month Regards, [redacted] ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/ [redacted] VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closed At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and would like to resolve this matter under the standard terms of VIZIO’s warranty by offering the customer a replacement unit however, the customer is unwilling to accept this offerWe are currently waiting for response for refund request If the customer changes their mind and would like to accept our offer VIZIO requests that the customer contact VIZIO’s customer service department At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While at a meeting on monday evening, I received a call from a Vizio RepresentativeI believe he said his name is [redacted] I asked him to call the next day as I was otherwise occupiedHe said he would I have not heard from anyone since Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAs Vizio is stated >> "Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately year and months." This is not trueVizio increased the warranty on this TV from year to years because they discovered that this line of TV was having wide spread issues pertaining to the white spots being appeared on the screen from increased number of customersTo save a recall on the TV, Vizio extended the warranty, which was not sufficient, specifically when sending the same model againI did hear back from Vizio Manager [redacted] from Corporate Escalations GroupHe asked me to pay approx$+ tax (don't remember the exact amount) to get the new replacementAlso, after talking to Mr [redacted] he acknowledged that the unit that they replaced in September-was not a brand new but a used one, which they get from store display / customer return etcThe thing that I just don't understand is that why would they sent the used same model unit which was having a wide spread issueI believe that Vizio was just applying 'hit and try' method on their customers, which means if the replacement unit works for days, then great, and after that they don't have any responsibility, otherwise they will replace again and again, like they did for other customers, upto 4-replacementsLuckily, other customers noticed white spots within days and guess I was very unfortunate not to notice the white spots until they took over all over the screen which was around days and not I expect that someone in Vizio should take a moral responsibility for their customers and do the right thing either by returning their money or do a replacement free of charge with a model which does not have the same issue again with extended warranty Regards, [redacted] ***

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer VIZIO has been unable to reach the customer regarding this matter VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information: (1) Proof of purchase or receipt for the VIZIO ProductAgain, VIZIO cannot further comment on this complaint without the above referenced information from the customer At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO attempted to offer the customer a replacement VIZIO television at a discounted priceHowever, the customer declined any offersThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, I am sorry but would not consider a discount price...I dont believe it is too much to ask for a replacement televisionIt doesnt even need to be as big as this ".....we just need a Tv.....thank you [redacted]

I purchased the Vizio P65-Csmart cast TV in April This is a brand new TV model and I expect there to be some issues as they work out bugs After connecting the TV to my Nvidia Shield TV set top box, I noticed that some applications that use surround sound do not workThis included " [redacted] " and "Google Play Movies & TV"I had this same Nvidia Shield TV set top box connected to a Vizio p602ui-band it worked without issueTo confirm the issue is not the Nvidia Shield TV I connected it to the old TV again and it worked fineI also connected a Nexus Player to the new Vizio P65-Cand it had the same issues I called Vizio on 4/to report the issueThey indicated the TV should fully support the sound but asked that I confirm what type of audio signal was being sentI contacted both [redacted] and Nvidia to get the needed info On 4/I called Vizio back and let them know that Nvidia both indicated that it was standard Dolby surroundVizio indicated that thei

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO cannot fully investigate this complaint without additional information from the customer VIZIO has been unable to reach the customer regarding this matter VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information: (1) Proof of purchase or receipt for the VIZIO Product (2) Pictures of the purported issue with the VIZIO Product Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

I'll never buy a Vizio tv again tvs not even years old and won't turn on anymore! Would have unplug and plug it back in or more times

Purchased Vizio television from [redacted] (St Pete,FL) Feb 2015, television went out Aug Called for repair, Vizio sent repair person out which took wks and after repair work done, tv worked for day Vizio then told me they would send new television2nd set sent to my home took over days with me constantly calling all the time complainingFinally after delivery of the new set it worked for approx a little over a month and went out Vizio then sent another set to my home and upon delivery the set did not come on after being plugged in by delivery menSet was taken back and 1/2---wks later another set was sent out This time unit worked for mths and again has gone outOn Jan 20th another unit was delivered and upon the delivery men plugging unit in it did not come onAgain the unit was taken back I have again today Feb 11,been delivered a unit that upon being delivered and plugged in by delivery men showed nothing but vertical lines All these events

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and the customer has informed VIZIO that they returned the TV to the retail store Accordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review Non-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review Non-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at [redacted] In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance Sincerely, VIZIO, Inc