Vivint Smart Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with closing the account and the refund being issued.
Sincerely,
*** ***

January 26, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: *** Complainant: *** *** Vivint Account #: *** Date of Agreement:
July 7, To Whom It May Concern: I have reviewed the information provided by Mr*** and appreciate the opportunity to respond. In his complaint, Mr*** states that he and his wife had a negative sales experience, damages from installation of Vivint systems in both of their homes, and negative customer service experiences when requesting cancellation of their Agreement Mr*** desires cancellation of the Agreement without penalty and removal of Vivint’s equipment from his home At this time, Vivint agrees to cancel Ms*** ***’s Agreement, effective immediately The equipment installed in the ***s’ home belongs to them and they may use or dispose of it as they see fit.Vivint’s records indicate that Mrand Ms*** notified Vivint of electrical problems following installation in their new home, and Vivint settled this claim with Ms*** by hiring an electrician and then compensating the ***s for additional damage Vivint was not notified of any problems with the sales representative or the installation at the time of sale in 2014.Ms*** *** signed a Purchase and Services Agreement and also participated in a telephonic Pre-Installation Survey upon installation of her Vivint system, in which she represented that she understood and agreed to the initial term of sixty (60) months and the monthly monitoring fee of $each month, plus applicable taxes, during that term Ms*** is still within the initial term of the Agreement, and as such cancellation without penalty is not warranted at this time.Despite this information, Vivint agrees to the above resolution Ms*** has no further obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-attention Department - LegalSincerely, Nathan *W***Chief Compliance Officer

Revdex.com: I also requested that my other account at *** *** *** *** *** be cancelled ( it is not under contract) I would like to be sure that when MrW*** stated no further charges would be owed, that my balance owed to Vivint is
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your assistance in the matterIf the terms are not upheald, I will possibly seek further assistanceGreatly appreciated
Sincerely,
Jesse J***

Complaint: ***
I am rejecting this response because: Vivant is taking no responsibility for loosing my bank statementSo we will see what the Arizona Attorney Generals Office has to say about thisLiers is all this company is
Sincerely,
*** ***

Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: *** Complainant: Elisabeth Q*** Vivint Account #: *** Date of Agreement: June 17, To Whom It May Concern: I have reviewed the information
provided by MsElisabeth Q*** and appreciate the opportunity to respond. In her complaint, MsQ*** alleges that damage was done to her home during removal of Vivint’s equipment Vivint’s records indicate that MsQ*** notified Vivint of this damage, and that Vivint’s Home Damage department has opened a case for review A representative from Vivint has recently attempted to contact MsQ***, in an effort to resolve these concerns At this time, Vivint is awaiting documentation from MsQ***, to proceed in reviewing the incident If MsQ*** will provide Vivint with images from this incident, her request will be further reviewed If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: *** *** attention Department - LegalSincerely, Nathan *W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThis is satisfactory only in the since that there is no way to fight a company such as thisThe money I would have to spend to win, which I'm sure I would, is more than what it's worth to meThat is the problem with companies such as VivintThey know that most of us cannot afford to fight themIf they can sleep at night knowing what they do then far be from me to worry about it.Thank you Revdex.com for your help, I do appreciate it
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because their service tech has come out many times and also were there last weekAsking me to call customer service, they cannot even help in anyway and regret to say the service is the worst I have come acrossRather have someone from corporate who can make instant decisions
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: They offer to refund $and the issue NOT mainly the money but their billing practices after they are informed in writing with a termination noticeIn addition, their consumer service issue ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I still believe that Vivint has misrepresented their product and in reviewing this with my attorney, feel that they had given us information, mis-installed, and did not install all equipment at least by there sale rep and installerWe also feel that the clause in the contract should be removed as it is requiring testing that may not be able to be complied withI am still requesting refund of all money paid to the end of this complaint that I have spent, $for missed work and stress caused by vivint, but will for go the reimbursement of my stolen pistolI d not feel that Vivint is making in effort to end this complaint and I amI have given numerous list of things that either were not installed, installed incorrectly, not function as we were told and continue to have to put time into this
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I appreciate being released from the contract (one of our requests due to terrible service), however, we are still owed $that was auto-deducted on October 20, ($149.97), and February 20, ($49.99), from our bank account for service that was supposed to have been deferred. These charges occurred because Vivint customer loyalty did not sthe deferment correctly and our account was incorrectly chargedIn November 2014, Vivint employee "Alex" admitted it was not scorrectly and promised we would receive $in payments of $and $99.98- as a refund, NOT a credit to our account for future or past services (we were not behind on payments prior to the deferment) We never received those refunds On March 19, 2015, I spoke with Vivint employee "Bryce" and he apologized for us not receiving any refunds, for deferment not being scorrectly again, and that we would receive our previously owed $AND an additional $due to another incorrect charge on Feb 20, We were told our contract would be extended as part of the deferment and we gladly accepted that. On August 5, 2015, I spoke with Vivint employee "Marcus" who also stated we would receive that refundWe never did. On November 18, 2015, I spoke with Vivint employee "Niles" who said he would email Garrett O*** and ask him to process our refund and send us a check in the mailWe have never received that.As of Dec 06, 2015, we have not received any refunds. We are not disputing being under contractWe are not disputing the extension to the contract terms due to defermentWe are simply asking for Vivint to return the money they incorrectly took from our account during the time we were supposed to be on deferment, and that was promised to us by Vivint employees.The additional $that was deducted from our personal bank account occurred during a time we were under contract, were out of deferment time, but did not have service in our home because we could not get accurate information or assistance from Vivint customer loyaltyWe would have had equipment installed in our home if we had been receiving quality customer serviceIf Vivint does not want to refund this portion ($151.64) they owe us months of free service.Ripping up our contract does not excuse Vivint from refunding us the money and/or service we are owed and were promisedVivint has violated the contract.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The reason I’ve alread statedI’ll add they will only repetitively say the day the same thing denying the same thing because throughout this situation they have only proven to that thier call center does not add notes to an the accountThey didn’t even say how many techs and the number of days it took them to install system because they have no record or accountability of thier people or it add validity to my complaintI will continue to dispute the issue as it appears in my inbox.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I would like to confirm that there were no negative markings made towards my credit score and if so they need to be removed
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: No one has followed through on what they promised INCLUDING calling me backI took the technician's word that everything was installed correctly because I am not a technician and I assumed that they were being honestClearly this is not importantWhen I initially called (also not addressed) I was essentially told that no one could come for weeksI had to call back timesThat is other than the times I was hung up on. I am stunned that this is acceptable business practice and that the company would try so incredibly hard to keep from having to do the right thingWhen your employees promise something will be done, they should do itIf they don't do it, the company should hold the employees to their wordAt the end of the day good customer service is more critical to staying in business than padding your bottom line
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution may be acceptable to me I have been told by Tyler (801-222-5867) that my account will be cancelled and that I will be charged nothing for the removal of the equipment and additionally no additional charges will be applied to my account and it will be closed satisfactory to you and to me Additionally there will be no negative comments or hits to our credit for the termination of the contract
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: the business wants to hide what they are doing by ending the relationship instead of addressing the issue of their employee commuting fraudI will see what the Judge Advicate General Officer says and will make a decision within a week.
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, the work has not been performed as of yet, I just wanted to note thatThe October Date that Vivint talked about they had the wrong address listed so a new date will have to be foundSincerely, *** ***