Vivint Smart Home Security

January 13, 2016Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 11, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted Mr [redacted] in an effort to resolve his concernsVivint’s records indicate that this matter has been resolved to Mr [redacted] ’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***

November 28, Revdex.com of Utah W S Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 24, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond In her complaint, she explains that she requested cancellation of her account; however, she has been informed that her account will not be cancelled for daysMs [redacted] requests immediate cancellation of her account In an effort to assist Ms [redacted] , Vivint has agreed to immediately cancel her account Under section of Ms [redacted] ’s agreement, it states: This agreement starts on the day this agreement is signed and continues for the initial termAfter the initial term, this agreement will automatically continue month-to-month and either party may terminate this agreement at any time upon at least THIRTY (30) days prior written notice to the other party Despite the information above, Ms [redacted] has no further obligation to Vivint If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – Legal Sincerely, Nathan *W [redacted] Chief Compliance Officer

July 8, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn Mr***’s complaint he explains that he has had issues with sales representatives coming to his home.A representative from Vivint has recently contacted Mr [redacted] in an effort to resolve his concernsVivint will put the Mr***’s on a do not contact listMr [redacted] may contact Vivint’s representative directly if he has any questions or concernsIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

August 19, 2015Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: Quentin L*** Vivint Account #: [redacted] Date of Agreement: July 18, To Whom It May Concern:I have reviewed the information provided by MrL [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted MrL [redacted] in an effort to resolve his concernsVivint’s records indicate that this matter has been resolved to MrL***’s satisfactionIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan *W***

June 30, 2017Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 2, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] states that she paid for a doorbell camera that he did not request causing overdraft feesMs [redacted] request to be refunded for the doorbell camera and overdraft feesVivint’s records indicate that a refund in the amount of $is being sent back to the credit card on fileI apologize for any undue delay in this processIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The payment to $was made today via phoneWe will consider this contract and matter closed Sincerely, Courtney ***

November 17, 2017RevDex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 17, 2017 To Whom It May... Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted] ’s complaint he explains that he has had difficulty cancelling his account despite presenting his military orders to Vivint. As such, Mr. [redacted] requests that his account be cancelled without penalty.A representative from Vivint has recently contacted Mr. [redacted] over the phone in an effort to resolve his concerns. Vivint’s records indicate that this matter is being resolved to Mr. [redacted] ’s satisfaction. Mr. [redacted] may contact the Vivint representative who reached out to him directly if he has any questions or concerns. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W***Chief Compliance Officer

February 18, 2016 RevDex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] ... Vivint Account #: [redacted] Date of Agreement: July 16, 2011 To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted] ’ satisfaction. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W***

February 24, 2016Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 8, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondA representative from Vivint Inc(“Vivint”) has recently contacted Mr [redacted] in an effort to resolve his concernsVivint’s records indicate that Mr [redacted] and Vivint have reached an agreement in regards to this matter If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***

Complaint: [redacted] I am rejecting this response because: Contrary to the response, we have not received a refundIn fact our bank account was debited an additional month service charge on January 18, of $ Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] *

November 21, Revdex.com of Utah W S Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: N/A To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond In his complaint, he explains that he initially arranged for Vivint to install the system; however he decided not to get the systemMr [redacted] is requesting a full refund Vivint’s records indicate that Mr [redacted] ’s account was refunded the amount of $on November 11, and he should receive this amount within 7-days from that date If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – Legal Sincerely, Nathan *W [redacted] Chief Compliance Officer

I have question can some one from legal give me a call I would be willing to keep the contract with the waiving of those fees but I need it moved to a different location and I would like to convert my contract to my business I may be reached at ###-###-#### Ivan can pick the system up immediately and reinstall in after the holidays and I would be willing to go ahead and make the payment on time but I would to communicate this and have an understanding and if this is not doable then my other is to be refunded and you can pick up the equipment ASAP

January 19, 2017Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: March 16, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his rebuttal Mr [redacted] has provided Vivint with an invoice from his preferred contractorVivint has forwarded this new document to his Home Damage claim managerUpon review of the invoice Mr [redacted] ’s claim manager will reach out to him to reach a resolutionIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

I responded to this complaint and then she submitted a rebuttal saying the same thing that I already responded toShe is not a customer and wants a different set up priceHer credit is not satisfactory so there is nothing we can do to get her a cheaper priceThank you, Megan P*** • Legal Assistant [redacted] • 801.229.7818simply smarter • vivint.comNWProvo, UT The information in this e-mail is for the use of the designated recipients only This email is considered confidential unless otherwise indicated and may also constitute an attorney/client communication or attorney work product subject to copyright or constitutes a trade secret, and therefore, is privileged and confidential If you are not an identified recipient of this e-mail, you are instructed not to review it or any attachments, to immediately permanently delete this e-mail, and are further directed to not disseminate, forward or copy any information from this email or any attachments

July 6, 2015Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: Doug C [redacted] Vivint Account #: [redacted] Date of Agreement: April 25, To Whom It May Concern:In his rebuttal, MrC [redacted] alleges that Vivint’s field service professional did not provide adequate service, and as such MrC [redacted] had to call in to Vivint’s Customer Care department to resolve his concernsMrC [redacted] desires an additional $credit on top of the downtime credit Vivint has previously offered Vivint values and appreciates MrC [redacted] ’s feedback about his field service experienceMrC [redacted] ’s feedback has been submitted and the appropriate action is being carried outVivint’s records confirm MrC [redacted] was able to resolve the concerns over the phone with Vivint’s Customer CarePrior to MrC [redacted] appointment with a Vivint field service professional, a Vivint representative reached out to MrC [redacted] in an effort to resolve his concernsThis representative also followed up with MrC [redacted] after the scheduled appointment to ensure any addition concerns were taken care ofMrC [redacted] account was credited three months of service for system down timeVivint would like to assist MrC [redacted] further in regards to his additional concerns; Vivint has applied an additional month of credit to MrC [redacted] ’s account If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan *W***

November 17, 2015Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 27, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint Mr [redacted] alleges that he has been experiencing system malfunctionsMr [redacted] desires cancellation without penalty Vivint’s records indicate that Mr [redacted] had called into Vivint on November 9, 2015, his account was approved for cancellation without penalty at that timeMr [redacted] has an appointment for November 24, to have the alarm system removed from his homeVivint believes this matter to be resolved If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – Legal.Sincerely, Nathan *W***

July 7, 2015Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: Christina D [redacted] Vivint Account #: [redacted] Date of Agreement: May 23, To Whom It May Concern:I have reviewed the information provided by MsD [redacted] and appreciate the opportunity to respondIn her complaint MsD [redacted] alleges that her account with Vivint has been cancelled but she continues to be billed and contacted by VivintMsD [redacted] desires the billing to stopVivint’s records indicate that MsD [redacted] ’s account has been cancelled and the billing account has been cleared of any amounts dueMsD [redacted] has no further obligation to Vivint and should no longer be contacted by Vivint’s billing department to collect a debt.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan *W***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me provided they do not take a payment out of my account in January The reply stated that they will cancel at the end of the initial term, on January 10th, which is the same day my automatic payment comes out of my checking account I was already informed by a Vivint employee that they will take the January payment out of my account and I will not be credited a pro-rated amount when my account is eventually cancelled MrW [redacted] stated that I have no further obligation to Vivint, and I truly hope that is the case as opposed to what the customer service rep I talked to told me Sincerely, [redacted]