Sign in

Vivint Smart Home Security

Sharing is caring! Have something to share about Vivint Smart Home Security? Use RevDex to write a review
Reviews Vivint Smart Home Security

Vivint Smart Home Security Reviews (5262)

February 24, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 22, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn Ms [redacted] ’s complaint she explains that her home flooded and due to that she has not been able to use the system for seven (7) monthsAs such, Ms [redacted] requests that her account be cancelled and a refund of seven (7) months paymentA representative from Vivint has recently attempted to contact Ms [redacted] via email in an effort to resolve her concernsVivint’s records indicate that Ms [redacted] entered into an agreement with Vivint on June 22, Ms [redacted] agreed to an original agreement term of forty-two (42) months and to pay Vivint a monthly fee of $plus any taxes each month of that termMs [redacted] ’s original agreement term is over and as per the agreement it has automatically renewed on a month to month basisMs [redacted] further agrees to the sections of the agreement that state that Vivint is not responsible for acts of GodTherefore a refund of seven (7) monthly payments is not warranted.Howevr, despite the facts above and in an effort to assist Ms [redacted] ; Vivint has issued a refund of $to go back to Ms [redacted] ’s checking accountVivint has also cancelled Ms [redacted] ’s account as of February 24, If Ms [redacted] has any questions or concerns she may contact the Vivint representative who reached out to her.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

Complaint: [redacted] I am rejecting this response because: The message states that a representative from Vivint has recently contacted me to resolve this complaint That is NOT true I was on hold trying to get through to Vivint while I was filing this complaint because this had been an ongoing issue for two months at that point I finally spoke with Kayla and she said that for some reason our refund had been submitted all this time but was STILL on hold for some reason After being on hold even longer while she checked on it she came back and said that the refund would be deposited within hours Finally, it was refunded She also said that the tech, Brad, would be in contact with us to finish his job Brad came out and uninstalled our equipment but did not put our old Vivint monitor back on the wall and did not put our doorbell back (we went from having an unmonitored system that at least would go off and chime when a door or window was tampered with and a working doorbell to having no system and no doorbell and we were NOT told that they would not be put back) and he left all of his empty boxes all over our house and did not ask to speak to myself or my husband, and had my son sign for everything who should have never been involved at all Everything was so unprofessional and still has not been resolved My complaint was on the customer service overall that was given by Vivint and by responding and saying someone attempted to contact me is just information In fact, I had been sending messages to Vivint through their Facebook page requesting on FIVE different times for a phone call from someone at Vivint and the last message that I received on July at exactly 5pm was '"***, our call center is an inbound call center so we are unable to request an outbound call be mad to you...." I have screen shots of all of these messages if you need them So, in closing I still need someone to come out and clean up this mess they have caused in my home including getting your boxes and putting my old Vivint monitor back on the wall and putting my doorbell back as Kayla promised when I spoke to her Sincerely, [redacted]

February 17, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: January 4, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn Mr [redacted] ’s complaint he explains that he has had difficulty trying to put his account on hold until he moves into his new homeMr [redacted] requests help in resolving this situation.A representative from Vivint has recently attempted to contact Mr [redacted] in an effort to resolve his concernsVivint’s records indicate that this matter is being resolved to Mr [redacted] satisfactionMr [redacted] ’s account has been cancelledOnce Mr [redacted] moves into his new home he may contact Vivint’s sales department to set up a new accountMr [redacted] may contact the Vivint representative who reached out to him if he has any questions or concerns If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

November 1, 2017Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: September 13, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted Mr [redacted] in an effort to resolve his concernsVivint’s records indicate that this matter has been resolved to Mr [redacted] ’s satisfactionMr [redacted] may contact Vivint’s representative if she has any additional questions or requestsIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***

July 22, 2016Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: January 7, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted Mr [redacted] in an effort to resolve his concernsVivint’s records indicate that this matter has been resolved to Mr [redacted] ’s satisfactionMr [redacted] ’s account has been cancelled as of July 16, and Mr [redacted] has no further obligation to VivintIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

July 1, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 9, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn [redacted] ’ complaint he explains that she has had issues with some misrepresentations as well as canceling the account [redacted] desires his account to be canceled.A representative from Vivint has recently contacted [redacted] in an effort to resolve his concernsVivint’s records indicate that this matter is being resolved to [redacted] ’ satisfaction [redacted] ‘account will be canceled once Vivint is able to retrieve the equipment by sending a technician to [redacted] ’ home [redacted] may contact Vivint’s representative directly if he has any questions or concernsIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

Complaint: [redacted] I am rejecting this response because: Their response indicates my account will be closed when they retrieve their equipment They scheduled for me to be home on 26Maybetween and am I took off work to be at homeNo Vinint, Inc person came to remove their equipment It is my understanding when they received the Notice of Cancellation my contract will be cancelled, a refund will be sent within days, and a rep will retrieve their equipment within days I sent the Notice of Cancellation via USPS Registered Mail I checked the USPS tracking number and it was delivered on 26May Sincerely, [redacted]

December 8, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] *** Vivint Account #: [redacted] Date of Agreement: June 13, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint, Mr [redacted] states that he has moved, and Vivint’s technician missed the appointment to remove equipment from his home and could not reschedule it until he had moved out He further states that he was promised a 3-month deferment of his payments but was charged for service during that time Because of these issues and his negative experiences with Vivint’s customer service, Mr [redacted] desires cancellation of his Agreement without penalty At this time, Vivint is willing to waive the move fee and any equipment fees for Mr [redacted] to schedule installation of a system in his new home Vivint also agrees to reduce Mr***’s monthly services fee by 25% for the remainder of his Agreement term The new monthly services fee will be $52.49, plus any applicable taxes, and Mr [redacted] may keep all the same features of his system This will also reduce his buyout amount if he chooses to cancel the Agreement prematurelyVivint’s records indicate that Mr [redacted] signed a Purchase and Services Agreement on June 13, 2015, in which he represented that he understood and agreed to the initial term of sixty (60) months and the monthly services fee of $69.99, plus any applicable taxes, during that term Mr [redacted] notified Vivint that he was moving, and an appointment was scheduled for a technician to remove equipment from his old home Vivint’s technician could not make it on the scheduled date, and Mr [redacted] was not present for the appointment was rescheduled for days later As a courtesy, Vivint offered Mr [redacted] a deferment of payments for months and the offer was agreed to on June 14, 2016, and should have started in July The monthly credits were not processed immediately, and Mr***’s account was invoiced for those months However, Vivint has applied credits to the account to cover months of serviceThis credit covered service fees in July, September, October, and November that had not been paid Vivint apologizes for any inconvenience this process has caused Mr***, and despite the deferment agreement, Vivint will not add the months to the end of Mr***’s Agreement term.Cancellation without penalty is not warranted at this time; however, Vivint agrees to the above resolution Mr***’s account has been credited a total of $298.88, his monthly fee has been reduced by 25%, and he may call Vivint’s Customer Loyalty department at 1-800-216-to schedule a free move or to cancel his Agreement with a 25% discounted buyout.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-attention Department - LegalSincerely, Nathan *W***Chief Compliance Officer

May 4, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 9, To Whom It May Concern: I have reviewed the information provided by Ms*** and appreciate the opportunity to respondIn her complaint, Ms [redacted] states that her thermostat was not set up correctly in the initial installationShe reports experiencing multiple issues with the thermostat and expresses frustration with Vivint’s troubleshooting processMs [redacted] is requesting an appointment to get the thermostat fixed and a $credit.A representative from Vivint has recently attempted to contact Ms [redacted] in an effort to resolve these concerns At this time, Vivint is willing to offer a free appointment to get the thermostat fixed and the $credit to her account, once she provides Vivint with the third party’s invoice for the serviceShe may contact Vivint’s representatives to schedule this appointment at her convenience, and the credit has been applied.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

July 14, 2017Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 2, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn Ms***’s complaint he explains that she has not received her refund of $As such, Ms [redacted] requests that Vivint refund her $30.A representative from Vivint has recently attempted to contact Ms [redacted] via email in an effort to resolve his concernsVivint’s records indicate that this matter is being resolved to Ms***’s satisfactionVivint has issued a refund or $to go back to the checking account that Vivint has on fileMs [redacted] may contact the Vivint representative who reached out to her directly if she has any questions or concerns.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

November 28, 2015Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 24, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] alleges that she has filed a complaint previously and continues to have equipment complications, despite troubleshooting and service visits Ms [redacted] desires cancellation of her Agreement without penalty, and removal of Vivint’s equipment from her home.A representative from Vivint has recently contacted Ms [redacted] via email, in an effort to resolve these concerns Vivint confirms that Ms [redacted] has accepted service visits to address her equipment complications, and Vivint is willing to release her from her Agreement, if she will allow Vivint to retrieve its equipment from her home Ms [redacted] may contact Vivint’s representative directly to schedule an appointment for this removal Following the removal, Vivint will cancel the Agreement without penalty and waive the past due balance of $ [redacted] .If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***

August 5, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: February 6, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondIn her complaint, Ms [redacted] states that she has had multiple issues with her Vivint system and service since installation, and that she has now moved from her home and is being contacted by collections Ms [redacted] desires cancellation of her Purchase and Services Agreement (“Agreement”) without penalty and a possible refund of monies paid to Vivint At this time, Vivint will waive the remainder of Ms [redacted] ’s Agreement term, and will remove her account from collections.Vivint’s records indicate that Ms [redacted] signed an Agreement upon installation of her Vivint system, in which she represented that she agreed to the initial term of sixty (60) months She also represented that she would pay a monthly monitoring fee of $each month, plus applicable taxes, during that term Ms [redacted] stopped making her monthly payments after January and as such, her account was transferred to an outside collections agency after days of non-payment By waiving the remainder of Ms [redacted] ’s Agreement, Vivint waives a total of $3,359.52, and no further compensation is warranted.Cancellation of the Agreement without penalty at this time is also not warranted; however, due to Ms [redacted] ’s multiple complications, Vivint agrees to the above resolution Ms [redacted] has no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-#### attention Department - LegalSincerely, Nathan *W***Chief Compliance Officer

May 23, 2016Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: September 20, To Whom It May Concern:I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respondA representative from Vivint’s Claim Resolutions department has recently tried to contact Ms [redacted] in an effort to resolve her concernsVivint’s records indicate that Ms [redacted] is working with Vivint’s representative to resolve the situation to Ms [redacted] satisfactionMs [redacted] may contact the Vivint representative who reached out to her directly if she has any questions or concernsIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: ###-###-####, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

November 18, 2016Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 9, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his rebuttal Mr [redacted] states that Ms [redacted] did request outdoor cameras in the initial sales processMr [redacted] desires two outdoor cameras to be installed free of chargeVivint’s records indicate that Ms [redacted] was not offered outdoor cameras nor were outdoor cameras discussed in the initial sales conversationVivint’s sales representative did clarify that Vivint was offering her indoor camerasThis recorded phone conversation is available for Mr [redacted] ’s review at his request with Vivint’s Customer Loyalty departmentVivint’s outdoor cameras cost $for the device and an additional $installation fee is requiredVivint has generously offered to install one outdoor camera for a nominal fee of $as a gesture of goodwillTwo free outdoor cameras and two waived installation fees are not warrantedIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

July 15, 2015Revdex.com of UtahW SSalt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: Melanie M [redacted] Vivint Account #: [redacted] Date of Agreement: June 16, To Whom It May Concern:I have reviewed the information provided by MsM [redacted] and appreciate the opportunity to respondIn her complaint, MsM [redacted] alleges that she was unaware of the initial term of her Agreement, and that she has recently requested cancellation of her account but has been unable to cancel without penalty.Vivint’s records indicate that prior to the installation of any equipment, MsM [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the AgreementOur records show that MsM [redacted] completed the required Pre-Installation Survey on June 16, During the recorded Pre-Installation Survey, MsM [redacted] represented that she understood and agreed to the initial term of forty-two (42) months She also represented that she would pay a monthly monitoring fee of $ [redacted] each month during that term Further, MsM [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement Vivint relied on MsM [redacted] ’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement Cancellation of MsM [redacted] ’s agreement without penalty is not warranted at this timeA representative from Vivint has recently contacted MsM [redacted] , in an effort to resolve these concerns In an effort to assist MsM [redacted] , Vivint has reduced her payoff amount by 55%, and MsM [redacted] has agreed to continue service until this reduced balance is paidVivint’s representative is available to MsM [redacted] , to ensure that this offer is carried out efficientlyIf you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan *W***

January 9, Revdex.com of Utah W S Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] *** Vivint Account #: [redacted] Date of Agreement: May 27, To Whom It May Concern: I have reviewed the information provided by Ms [redacted] and appreciate the opportunity to respond In her complaint, Ms [redacted] explains that she believes that the Vivint thermostat is to blame for her heat pump burning outMs [redacted] requests that Vivint pay for the damage and cancel her service Vivint has previously investigated the ***’s claim and has denied their claim as a thermostat couldn’t have caused that damage to take placeIf the ***s would like to appeal the denial, they may email [email protected] Additionally, Vivint has previously offered to replace the motion detectors with a different piece of equipmentThis offer is still available to the ***s if they would like to consider different options Vivint’s records indicate that prior to the installation of any equipment, Mr [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the AgreementOur records show that Mr [redacted] completed the required Pre-Installation Survey on May 27, During the recorded Pre-Installation Survey, Mr [redacted] represented that he understood and agreed to the initial term of sixty (60) months He also represented that he would pay a monthly monitoring fee of $each month during that term Further, Mr [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement Vivint relied on Mr***’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement As such, cancellation is not warrantedIf Ms [redacted] would still like to cancel her Agreement, she may pay off the remainder of her Agreement or have a friend or family member take over the Agreement If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – Legal Sincerely, Nathan *W [redacted] Chief Compliance Officer

February 27, 2017Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 30, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondA representative from Vivint has recently contacted Mr [redacted] in an effort to resolve his concernsVivint’s records indicate that this matter has been resolved to Mr [redacted] ’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – LegalSincerely, Nathan *W***Chief Compliance Officer

June 5, 2015Revdex.com of UtahSouth Redwood Road, # 22Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: Richard [redacted] Vivint Account #: [redacted] Date of Agreement: May 22, To Whom It May Concern:I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respondIn his complaint, Mr [redacted] alleges that his sales rep misrepresented the agreement with Vivint in regard to his trial periodMr [redacted] also alleges he has experienced equipment issues after the installation of his systemAfter further review of Mr [redacted] ’s account, Vivint has agreed to cancel his accountA Vivint representative has recently attempted to contact Mr [redacted] in an effort to resolve his concernsIf Mr [redacted] wishes to take advantage of this offer, I would advise him to contact Vivint’s Customer Loyalty department at [redacted] and schedule an appointment to remove the equipment from Mr [redacted] ’s homeFollowing retrieval of the equipment, Vivint will refund him his payment, in the amount of $ [redacted] If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan * [redacted]

August 24, 2015Revdex.com of UtahW SSalt Lake City, Utah 84129RE: Consumer Complaint Case #: [redacted] Complainant: Jacob B*** Vivint Account #: [redacted] Date of Agreement: February 21, To Whom It May Concern:I have reviewed the information provided by MrB [redacted] and appreciate the opportunity to respondA representative from Vivint has recently been in contact with MsKelly B [redacted] in an effort to resolve her concernsVivint’s records indicate that this matter has been resolved to MsKelly B***’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: [redacted] , attention Department – LegalSincerely, Nathan *W***

February 5, Revdex.com of Utah W S Salt Lake City, Utah RE: Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 23, To Whom It May Concern: I have reviewed the information provided by Mr [redacted] and appreciate the opportunity to respond Vivint’s records indicate that a refund in the amount of $was processed on February 5, and is being sent back to Mr [redacted] in the form of a check, to refund him the installation fee paid to Vivint If you have further questions or concerns regarding this response, please respond to either our mailing address: North West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department – Legal Sincerely, Nathan *W [redacted] Chief Compliance Officer

Check fields!

Write a review of Vivint Smart Home Security

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Vivint Smart Home Security Rating

Overall satisfaction rating

Address: 6121 W Park Blvd, Plano, Texas, United States, 75093

Phone:

Show more...

Web:

www.vivint.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Vivint Smart Home Security, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Vivint Smart Home Security

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated