Vivint Smart Home Security

February 16, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: February 3, 2018        To Whom It May Concern:I have reviewed the...

information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he experienced difficulties with the installation of his Vivint security system and that these issues have not been resolved. He requests a discount on equipment or services due to these difficulties.Vivint has credited $155.04 to Mr. [redacted]’s account and apologizes for any inconvenience.Vivint’s records indicate that Mr. [redacted] has contacted Vivint regarding these installation issues. An appointment is scheduled for today, February 16, 2018 for a Vivint technician to resolve these issues.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

March 9, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 18, 2014                   ...

     To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she was misled by a Vivint representative regarding the term of her agreement. Ms. [redacted] desires cancellation of her agreement without penalty.Cancellation of Ms. [redacted]’s agreement without penalty is not warranted at this time. Vivint’s records indicate that Ms. [redacted] signed a System Purchase and Services Agreement on April 18, 2014 with an initial term of sixty (60) months, a monthly services fee of $69.99, plus any applicable taxes, during that term.Should Ms. [redacted] wish to cancel her agreement prematurely, her payoff amount would be $1,049.85; however, in an effort to assist Ms. [redacted], Vivint is willing to lower her payoff amount by 55%, bringing the total payoff amount to $472.43.  Alternately, Ms. [redacted] has been offered a reduced monthly rate by $10.00 for the remainder of her initial term.  If Ms. [redacted] wishes to take advantage of either of these offers, I would advise her to contact Vivint’s Customer Loyalty department at 1-800-216-5232.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 29, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 6, 2014           To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

April 8, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]   Vivint Account #: [redacted] Date of Agreement: March 5, 2013            To Whom It May Concern:I...

have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] states that he moved residences and was unable to get service at his new location and Vivint had continued to bill him for services he was not receiving. Further, he states that Vivint transferred his System Purchase and Services Agreement (“Agreement”) to a third party collections agency. As such, Mr. [redacted] desires his Agreement to be removed from collections.  Vivint’s records indicate that Mr. [redacted] contacted Vivint on July 22, 2014 to inform Vivint of his move to a new residence. At that time a representative instructed Mr. [redacted] on the process of moving his service. Mr. [redacted] was notified of the deferment option but it was not set up. As such, the Agreement remained active and Mr. [redacted]’s billing continued. Vivint had an appointment scheduled for August 26, 2014 to have Mr. [redacted]’s system installed. Mr. [redacted] denied this appointment and Vivint did not receive any further requests for an appointment to be scheduled. Vivint has not received a payment from Mr. [redacted] since February 2, 2015. Vivint attempted to reach Mr. [redacted] to collect on his debt but he could not be reached. As a result, Mr. [redacted]’s Agreement was transferred to a third party collections agency on January 29, 2016. At this time Mr. [redacted] must settle his debt with McCarthy, Burgess and Wolff Collections. They can be reached at ###-###-####. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

February 17, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: September 16, 2015          To Whom It May Concern:In his rebuttal, Mr. [redacted] rejects Vivint’s offer of a reduced payoff. Mr. [redacted] reaffirms his allegations that his sales representative offered the cancellation of his account without penalty at any time. Vivint maintain its stance in regards to Mr. [redacted]’s account. Vivint’s records contradict Mr. [redacted]’s allegations. During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of sixty (60) months. He also represented that he would pay a monthly monitoring fee of $[redacted] each month during that term. Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement. Mr. [redacted] signed a System Purchase and Services Agreement which outlined that he had a three day trial period where he could request cancellation of the account without penalty (Section 4). Vivint has included a copy of Mr. [redacted]’s Agreement with their response. Should Mr. [redacted] wish to cancel his Vivint agreement prematurely, he may pay off the remaining balance on his account – currently $[redacted], however Vivint will take 25% off the payoff amount, bringing it to $[redacted]. Alternatively, Vivint has offered to move Mr. [redacted]’s system to his new home. If Mr. [redacted] wishes to take advantage of either offer, I would advise him to contact Vivint’s Customer Loyalty department at ###-###-####.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Tell us why here...February 10, 2017   Revdex.com of Utah 3703 W 6200 SSalt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]            Complainant: [redacted]...

[redacted]            Vivint Account #: [redacted]             Date of Agreement: August 8, 2015                                                             To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.  In his complaint, he explains that he has moved from the residence where the system was originally installed and has experienced issues with getting it installed at the new location. Mr. [redacted] requests that Vivint remove his account from collections.  At this time, Vivint has agreed to remove the [redacted]’s account from collections. It should be noted that on November 1, 2016, Ms. [redacted] contacted Vivint and explained that she did not have time to wait on the line for Vivint’s Moves department to answer the call. The [redacted] were responsible per the Agreement to contact Vivint to arrange an appointment for the installation of the equipment in her home.  Despite the information mentioned, the [redacted] have no further obligation to Vivint.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.            Sincerely, Nathan *. W[redacted]Chief Compliance Officer

March 20, 2018       Revdex.com of Central and Northern Alberta 16102 100 Ave           Edmonton, AB T5P 0L3 RE:    Consumer Complaint Case #: [redacted]...

           Complainant: [redacted]             Vivint Account #: [redacted]            Date of Agreement: October 7, 2013                                                   To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that she has experienced technical issues with the equipment. Ms. [redacted] requests cancellation of her account.   Vivint has confirmed that Ms. [redacted]’s term ends in October of 2019; however, Vivint has agreed to cancel Ms. [redacted]’s account early without penalty.      Vivint’s records indicate that prior to the installation of any equipment, Ms. [redacted] signed a System Monitoring and Services Agreement (“Agreement”).  Every customer must sign this document, and if a customer does not, Vivint will not install any equipment in the customer’s home. The purpose of the Agreement is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] signed the Agreement on October 7, 2013.   Upon signing the Agreement, Ms. [redacted] represented that she understood and agreed to the initial term of sixty (60) months.  She also represented that she would pay a monthly monitoring fee of $60.99 each month during that term. Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.     Additionally, upon signing the Agreement, Ms. [redacted] agreed to this portion of section 13 of the Agreement:                         You will test the System’s protective devices and send test signals to the Center in accordance with our instructions at least monthly. If a problem in the System occurs, you will notify us.                         As such, a refund is not warranted. However, Vivint agrees to the above resolution.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

December 9, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: June 4, 2016                                                                To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this representative and Ms. [redacted] have agreed upon a resolution. An appointment has been reserved for the removal of Mr. [redacted]’s equipment, after which the account will be cancelled.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

June 22, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 17, 2013           To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. After further review, Vivint’s records show that Ms. [redacted]’s agreement with Vivint has been cancelled and her billing account has been removed from collections. She has no further contractual obligation to Vivint.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
I still have questions about the $650 that I paid which paid for the entire contract.  Please clarify.
Sincerely,
[redacted]

June 26, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: March 1, 2013            Date of Addendum: January 28, 2016 To...

Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she does not recall extending the term of her agreement over the phone with Vivint, and that now she is unable to cancel her agreement. Ms. [redacted] desires cancellation of her agreement without penalty.Vivint’s records show that on March 2, 2013, Ms. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months.  As such, the initial term of the agreement would have lapsed on September 2, 2016.  However, Vivint spoke with Ms. [redacted] regarding her alarm service on January 28, 2016.  Ms. [redacted] represented that she was satisfied with Vivint’s services and that she was interested in extending the term of her agreement.  Based upon this representation, Vivint offered a forty-two (42) month extension to which Ms. [redacted] agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today. In exchange for extending the term of your Agreement, Vivint agrees to change your monthly services fee from $49.99 to $39.99. This change in your monthly services fee will be reflected in your next bill. No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Cancellation of Ms. [redacted]’s agreement without penalty is not warranted at this time.  Should Ms. [redacted] wish to cancel her agreement prematurely, her payoff amount would be $1,439.64; however, because of the misunderstanding, I would be willing to lower Ms. [redacted]’s payoff amount by 55%, bringing the total payoff amount to $647.838.  If Ms. [redacted] wishes to take advantage of this offer, I would advise her to contact Vivint’s Customer Loyalty department at 1-800-216-5232.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you!
Sincerely,
[redacted]

April 6, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: January 23, 2013          To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she recently had to move due to unforeseen circumstances, but was unable to cancel her Vivint account. Ms. [redacted] further states Vivint is not supposed to sell to renters. Ms. [redacted] desires the cancellation of the account, and for the collection attempt to stop. At this time Vivint is willing to forgive the remaining term on Ms. [redacted]’s Agreement, and closed the account without penalty. Vivint’s records indicate that prior to the installation of any equipment; Ms. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department. Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home. The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] completed the required Pre-Installation Survey on January 24, 2013.  During the recorded Pre-Installation Survey, Ms. [redacted] represented that she understood and agreed to the initial term of forty-two (42) months. She also represented that she would pay a monthly monitoring fee of $[redacted] each month during that term. Further, Ms. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement. Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.    Renting a home does not prevent a potential customer from installing a Vivint home security system in the residence. This is because Vivint’s Agreement is tied to an individual and not the residence itself. However, Vivint asks that any renter first get permission from the property owner before installing a Vivint system in the home.  Despite the above information, Vivint has cancelled Ms. [redacted]’s account without penalty to her. Ms. [redacted] no longer has an obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

September 22, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: July 28, 2007           To Whom It May Concern:In her rebuttal, Ms. [redacted] alleges that the signature listed as hers on the Purchase and Services Agreement has been forged. Vivint takes forgery claims very seriously, and would like to assist Ms. [redacted] with finding a resolution. Ms. [redacted] may contact Vivint’s Customer Loyalty department in order to open an investigation of her claim. Ms. [redacted] will need to provide a copy of a driver’s license, passport or any notarized signature. Please contact Vivint at ###-###-####.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

July 25, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted]  Vivint Account #: [redacted]  Date of Agreement: May 27, 2013           To Whom It May...

Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In Ms. [redacted] complaint he explains that he has had difficulty canceling his account. As such, Ms. [redacted] requests that her account be cancelled. A representative from Vivint has recently contacted Ms. [redacted] via email in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. Ms. [redacted]’s account has been cancelled as of July 17, 2017. Ms. [redacted] may contact the Vivint representative who reached out to him directly if he has any questions or concerns.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

March 8, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted]Vivint Account #: [redacted] Date of Agreement: July 17, 2015           To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. It has been agreed that Vivint will refund the past two months of service and the overcharge fee from February’s payment, as well as sending out a technician to inspect the system free of charge. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’ satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 16, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: July 26, 2016           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] states that he was made numerous promises by his sales representative that were not included in his System Purchase and Services Agreement (“Agreement”) and that he had his system removed from his home but Vivint would not cancel his Agreement. Mr. [redacted] desires cancellation without penalty and a refund of all monies paid to Vivint. Vivint has sent a refund to Mr. [redacted] in the amount of $165.03. Mr. [redacted] will receive this refund in seven to ten business days. Vivint has also cancelled Mr. [redacted]’s Agreement, as of the date of this letter Mr. [redacted] has no further obligation to Vivint. Vivint’s records indicate that prior to the installation of any equipment, Mr. [redacted] completed a telephonic Pre-Installation survey with Vivint’s Account Creation department. Every customer must complete this survey, and if a customer does not complete the survey, Vivint will not enter into an Agreement with the customer and will not install any equipment in the customer’s home. The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on July 26, 2016. During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term length of forty-two (42) months. He also represented that he would pay a monthly monitoring fee of $60.99 plus any applicable taxes each month during that term. Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement, that he was explained his right to cancel within a three day right of rescission period and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement. Since Vivint did not receive Mr. [redacted]’s notice of cancellation until two days after his right of rescission period cancellation without penalty would generally not be warranted. Nevertheless, Vivint agrees to the above resolution.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 19, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: June 24, 2008                                                                To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   In his complaint, he explains that his mother was told that she would not have to pay a trip fee for her most recent tech visit; however, she was charged for the visit. Mr. [redacted] requests that Vivint refund his mother for the tech visit.   Vivint’s records indicate that Ms. [redacted] was charged $35.00; as such, Vivint has refunded this amount to go back into her account within 7-10 business days. Vivint apologizes for any undue delay or inconvenience this may have caused.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

June 9, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: N/A        Date of Agreement: N/A    ...

      To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he was approached by Vivint sales representatives about purchasing a system, but he declined their offer and has recently noticed that a credit inquiry was made from Vivint.  Mr. [redacted] desires removal of the credit inquiry.Vivint has contacted the credit bureaus to dispute any credit inquiry from Vivint in Mr. [redacted]’s name.  This process may take up to 90 days, depending on the credit bureaus, but the inquiries will be removed.  Vivint apologizes for any inconvenience or hardship this may have caused Mr. [redacted].If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 29, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Clara B[redacted] Vivint Account #: [redacted] Date of Agreement: August 1, 2013           To Whom It May Concern:I have reviewed the information provided by Ms. B[redacted] and appreciate the opportunity to respond. Ms. B[redacted] alleges that she called into Vivint and was told that nothing could be done about canceling the Agreement. After further review, Vivint’s records show that Ms. B[redacted] had spoken to a representative from Vivint on June 25, 2015, during this phone call cancellation of the Agreement was approved and an appointment for the removal of the equipment has been scheduled for July 07, 2015. Once the equipment is removed from Ms. B[redacted]’s home the account will be cancelled and a formal letter of cancellation will be sent to Ms. B[redacted].   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]