Vivid Seats LLC

Initial Business Response /* (1000, 5, 2015/07/22) */
While admitting no error, solely in the interest of customer satisfaction, Vivid Seats has reached out to Mr. [redacted] and both parties have found an amicable resolution. We consider this matter resolved. If Mr. [redacted] has any further...

questions or concerns regarding this or any other order, we welcome him to contact a member of our customer service team.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
received reimbursement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11720883, and find that this resolution is satisfactory to me if they do what they offered.
Sincerely,
Terrence [redacted]

Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. We operate an independent website that is...

distinctly unique from those of other sites. Our mission is to connect customers with individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of their order. Once customers select the tickets they are interested in for a production of "Tool," they continue to the Login page which displays a detailed order summary on the right side. After the customer enters an email address to create an account, they then navigate to the Checkout page, which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge of $2,060.08 highlighted in bold text. At this point, our customers are presented with the message “I agree to the Vivid Seats terms and conditions,” and a check box that must be selected in order to continue with checkout. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).” Directly above the Place Order button, our customer’s order total was reiterated with the bold statement: “By clicking ‘Place Order,’ your credit card will be charged $2,060.08.” Our customer then proceeded to select Place Order at which time their order was submitted.As a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. The prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demand. This fact is stated at the top of every ticket listing page clarifying, “Prices set by sellers, may be over face-value.” Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we have thoroughly discussed this matter with our customer. As all order details were sufficiently displayed prior to placing their order, we consider this matter closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.  Regards,Vivid Seats

Complaint: 11606858
I am rejecting this response because:
iI have no knowledge of any resolution that was provided or accepted.  I would be interested to see what this resolution supposedly was? 
Sincerely,
Jennifer [redacted]

Initial Business Response /* (1000, 5, 2015/09/01) */
We appreciate the opportunity to address Ms. [redacted]'s concerns. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders...

and amazing live events. To this end, we're committed to providing the best possible customer serviceand maintaining a simple, transparent checkout process.
Vivid Seats facilitates thousands of successful transactions each day with satisfied customers who are fully aware of their checkout total. We regret Ms. [redacted]'s frustration but we are confident in the transparency and fairness of our checkout process.
When a customer selects tickets to purchase on our site, there is a drop down menu next to the ticket price where customers can select the quantity of tickets for the desired event. Once the customer has selected tickets, our checkout process provides multiple opportunities to review the details of an order, including a Login page displaying a detailed order summary. Once the customer enters an email address to create an account, s/he is then taken to the Checkout page, which features an even more in-depth order summary that displays the individual ticket costs, individual delivery and service fees, and the total charge in red lettering. This summary is provided prior to placing the order.
As a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. The prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of changing market factors such as customer demand. This means that ticket prices can fluctuate at any time, and as a result, sellers are notified as soon as an order is placed. This practice is clearly disclosed throughout our website and the order process. In addition, the fact that customers are purchasing tickets listed by individual resellers, we must ensure our policies are fair to both parties. This means that we are unable to offer refunds and must enforce an "all sales are final" policya standard throughout the industry.
This policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message is displayed directly above a box that customers must check to authorize the purchase: "To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your tickets. All prices in US Dollars. All sales are final." These messages would have been clearly visible to Ms. [redacted] before she submitted any payment information and finalized her order.
Since customer satisfaction is the most important to us, Vivid Seats has reached out to Ms. [redacted] and both parties have found an amicable resolution. We consider this matter resolved. If Ms. [redacted] has any further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer service team.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your response; I am satisfied with my refund. However, for the record, Vivid Seats' description of the check out process is not accurate particularly if you go through [redacted]. I have the screen shots to prove it.
First of all, yes, there is a drop-down box to select a number of tickets...but there are SEVERAL drop-down boxes listed vertically with a quantity listed and a price next to it. No where does it say "per unit" or "per ticket" so your average person would assume the cost is for the total number of tickets listed.
Secondly, if you go through [redacted] rather than just using a credit card, the [redacted] screens do not show you a sub-total until the very last screen, where it's in small black print just above the submit button. Only after submitting do you see the sub total in obvious larger red letters. I would strongly encourage Vivid Seats to contact Pay Pal and have them change how the buying information is presented on their screens.
Based on these two notations alone, it is VERY easy for a buyer to think he or she is purchasing tickets at one price, only to find out after the fact that it is a very different price. I would strongly encourage Vivid Seats to put the words "per ticket" next to those drop-down boxes to be clear about what you are selling and at what price. As I stated in my complaint, the venue was selling tickets for $30/ticket. Vivid Seats had one quantity option (among many) where it said the following:
3 tickets $182
If the venue is selling them at $30, it is natural to assume that Vivid Seats is selling 3 tickets for $182, making them about $60/ticket, or double the price. This would be pricey, but something I could afford. Instead, Vivid Seats was actually selling the tickets at SIX times the price, and it was NOT clear anywhere in the buying process until the very end. It should be up front and obvious what the sub-total is, otherwise it comes across as deceptive.
Again, I am satisfied with my refund, though it would have been nice to have this refund after the phone call I made to Vivid Seats 30 seconds after I realized just how much those tickets were, but instead was told by Vivid Seats that my only option was to re-sell on their website.
Thank you, and I consider this matter closed.

Ms. [redacted] purchased tickets that were automatically upgraded by the seller before delivery, but we are confident that resulting seats were, in fact, upgrades from the original section and row. The order was fulfilled correctly and in accordance with our Sales Terms and Conditions...

(www.vividseats.com/terms.html). These terms, which are clearly visible on our website, state: "Vivid Seats agrees to use its best efforts to procure and to deliver, prior to the date of the event, the tickets described. Vivid Seats also reserves the right to replace tickets with comparable or upgraded tickets if originally ordered tickets are no longer available. Definitions of 'comparable' and 'upgraded' are made at the reasonable discretion of Vivid Seats." This upgrade policy is reiterated in our 100% Buyer Guarantee and FAQ page.Vivid Seats is not directly affiliated with any artist or venue; as a secondary marketplace, we act as an intermediary between fans and a vast network of ticket resellers. This means that tickets purchased on our site are subject to change and not guaranteed to be part of a specific section, and Vivid Seats is not made aware of such arrangements ahead of time. The change that was ultimately applied to Ms. Rimel’s order moved her from row 38 to row 16, which moved her closer to the action and was therefore considered to be an upgrade.In the scope of customer satisfaction, Vivid Seats has reached out to Ms. Rimel, and both parties have found an amicable resolution. We consider this matter resolved—and we hope that Ms. [redacted] will consider Vivid Seats for her future event ticket needs. If Ms. [redacted] has any further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer service team.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
John [redacted]

Thank you for reaching out to us in reference to the concerns of our valued customer, Mr. [redacted]. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers...

with individual ticket holders and amazing live events. Though Mr. [redacted] has stated that he believed he was purchasing through Ticketmaster and was unaware Vivid Seats was a different company, our web address and branding are distinctly dissimilar from those of other sites. Any advertisements Mr. [redacted] viewed did not indicate any connection with Ticketmaster as Vivid Seats has no affiliation. Vivid Seats facilitates thousands of successful transactions each day with satisfied customers who are fully aware of their order total, so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of an order. When Mr. [redacted] selected the tickets he was interested in they clearly stated the price per ticket, not the total as Mr. [redacted] indicated. He continued to the Login page which displayed a detailed order summary on the right side. After Mr. [redacted] entered an email address to create an account, he then navigated to the Checkout page, which featured an even more in-depth order summary that displays the number and prices of his tickets, delivery and service fees, and the total charge of $574.44 highlighted in bold, red text. This information was displayed prior to Mr. [redacted] entering any payment information. At this point, Mr. [redacted] was also presented with the message “I agree to the Vivid Seats terms and conditions,” and a check box that needed to be selected in order to continue with checkout. Directly below this Mr. [redacted]’s order total was shown once again with the message, “By clicking ‘Place Order,’ your credit card will be charged $574.44.” Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).” As a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. The prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demand. This fact is noted throughout our site. Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that sellers are notified as soon as an order is placed, and we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. Mr. [redacted] placed his order on 11/21 and has since received his valid tickets prior to the [redacted] event occurring on 10/15/17. As such, we consider this matter closed. We encourage Mr. [redacted] to contact our customer service with any additional concerns. Regards, Vivid Seats

Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concerns. Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and...

ticket holders. Our network includes hundreds of professional ticket resellers who list their inventory on multiple websites and set their own prices according to their assessments of the market climate, which means the availability and prices of any tickets are subject to change at all times. Because of this, all orders are considered requests until confirmed by the seller.This process is explained in our Sales Terms (http://www.vividseats.com/terms.html): "If a buyer finds desirable tickets, buyer places an offer to purchase the tickets by placing an order. ... However, placing an order does not complete the sale. Rather, the order will be subject to acceptance ... by the respective seller. At that point, your credit or debit card ... will be charged and Vivid Seats' consumer protection measures take effect."  Once the seller confirms the order, the purchase is considered complete and protected by our 100% Buyer Guarantee.Mr. [redacted]' order was never confirmed by the seller. This happened because the requested tickets were no longer available and Mr. [redacted]' credit card was never charged. Vivid Seats is often able to help the buyer find comparable tickets to the same event and in the same price range, however, our agents were unable to find suitable tickets to fulfill his order. We informed Mr. [redacted] of these circumstances and offered to assist him in finding alternate tickets, which he declined. As a result, Mr. [redacted]' order was cancelled and we consider this matter closed. We encourage Mr. [redacted] to contact us for his ticket buying needs in the future.

Thank you for reaching out to us in reference to the concerns of our valued customer, Ms. [redacted]. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers...

with individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout and listing process.Ms. [redacted] has indicated that she purchased one ticket though this is inaccurate. The Vivid Seats website is completely user-driven meaning all order details is information either selected or inputted by the customer. Vivid Seats facilitates thousands of successful transactions each day with satisfied customers who are aware of how many tickets are being purchased, so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of an order. When Ms. [redacted] viewed the tickets she was interested in, she was displayed with the event details, the ticket listing information, as well as a drop down box for her to adjust the quantity selected. Ms. [redacted] then selected the listing she was interested in and continued to the Login page which displayed a detailed order summary on the right side. Provided in this order summary was another opportunity for Ms. [redacted] to alter the amount of tickets selected. After the customer entered an email address to create an account, she then navigated to the Checkout page, which featured an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge of $2,414.70 highlighted in bold text prior to entering any payment information. This breakdown provided Ms. [redacted] with a final opportunity to adjust the quantity selected, at this time; the quantity selected was five, not one. Ms. [redacted] was then presented with the message “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your tickets. All prices in US Dollars. All sales are final.” At this time, Ms. [redacted] was required to select a check box stating, “I agree to the Vivid Seats terms and conditions,” in order to continue with checkout. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).” Directly above the Place Order button, Ms. [redacted]’s order total was presented in bold text clarifying, “By clicking ‘Place Order,’ your credit card will be charged $2,414.70.” Ms. [redacted] then selected Place Order and submitted her order.As a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. The prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demand. This also means that the majority of any sale goes directly to the seller, not Vivid Seats. Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.In relation to Ms. [redacted]’s concerns regarding relisting on our site we would like to provide clarification. Customers purchasing tickets and fan sellers listing tickets are two completely separate transactions. Additionally, by purchasing tickets on our site you must agree to the Vivid Seats sales terms and conditions; when listing tickets on our site, fan sellers are required to agree to Seller terms and conditions. Ms. [redacted] was presented with these seller terms prior to listing her tickets. These terms clearly state, “Sellers typically receive payments issued to their registered Paypal accounts not more than fourteen (14) business days after delivery to buyer.” In terms of the service fees, the conditions also state, “Seller's proceeds are calculated based on the amount of the listing price set by Seller minus any fees charged by Vivid Seats.”As Ms. [redacted] agreed to the sales terms and conditions as well as the Seller terms and conditions, which include the delivery of tickets once a sale is confirmed, Vivid Seats has fully adhered to all terms and conditions which Ms. [redacted] agreed to. We have thoroughly addressed this matter with Ms. [redacted] prior to receiving this claim. At this time we consider this matter closed and encourage Ms. [redacted] to contact us with any additional concerns she may have.Regards,Vivid Seats

Thank you for reaching out to us in reference to the concerns of our valued customer, Mr. [redacted]. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers...

with individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process. Vivid Seats facilitates thousands of successful transactions each day with satisfied customers who are aware of their service fees, so we are confident in the transparency of our checkout process. As Mr. [redacted] stated, he purchased tickets through our mobile application. Once Mr. [redacted] selected the tickets he was interested in, he navigated to the Order Summary page which displayed his event and ticket details. Below this Mr. [redacted]’s order total of $117.50 was presented in large text. Directly above the order total is a link that says “Show pricing details.” Once clicked, an in-depth order summary displayed the price of Mr. [redacted]’s tickets, delivery and service fees. Below his order total the message, “By placing order, you agree to our sales terms. All sales are final and are in USD” was presented to Mr. [redacted]. He then placed his order and agreed to the sales terms presented to him. Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. In relation to Mr. [redacted]’s request to resell his tickets, we encourage him to use the desktop version of our site when attempting to list tickets if he is having any trouble using the application for this purpose. In addition to this, we have an entire department dedicated to assisting sellers. If Mr. [redacted] would like assistance in listing his tickets, we ask him to contact our customer service. As it currently stands, we consider this matter closed. Regards, Vivid Seats

Thank you for contacting us regarding the concerns of our valued customer Mr. [redacted]. We appreciate the chance to speak on this matter. Vivid Seats operates on the secondary marketplace and maintains one of the largest seller networks in the industry. Our mission is to connect customers with...

individual ticket holders and amazing live events. To this end, we are committed to providing the best possible customer service. Mr. [redacted]'s valid electronic tickets were sent to him via email on 6/24/2017 at 11:11AM CST for him to print and bring to his event that took place on the same day at 6:00PM CST. Our customer has indicated having issues gaining entry with the tickets that were provided for his event. However, it should be noted that Vivid Seats conducted a thorough investigation regarding this claim and concluded that Mr. [redacted]'s tickets were in fact authentic for admittance to his event. Additionally, we offered a one-time courtesy resolution in the interest of customer service. We are pleased to have reached an amicable resolution; at this time, we consider this matter resolved. If Mr. [redacted] has any additional concerns pertaining to his order, we encourage him to contact our customer service department.Regards,Vivid Seats

Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with...

individual ticket holders and amazing live events. Our customer place an order for a [redacted] - [redacted] at [redacted] event on 8/31/2017 and their valid tickets were delivered on 8/30/2017 at 10:10 AM CST. These tickets were delivered to the email address on file for our customer to download, print, and bring to their event the following day. Our customer proceeded to download their valid tickets on 8/30/17 at 11:24 AM CST.As our customer received the exact tickets which were selected prior to their event, we have fully adhered to our sales terms and consider this matter closed. If our customer has additional concerns, we welcome them to contact our customer service department for further assistance.Regards,Vivid Seats

Thank you for getting back to us regarding this matter. Although Ms. [redacted] continues to press forward with this matter, we are not able to offer refunds once a sale has been completed and must enforce the “all sales are final” policy which was explained clearly in bold text and agreed to by the customer prior to purchase. Our checkout process allows each customer several opportunities to view all details of an order, including the Estimated Ship Date, prior to purchase. In Ms. [redacted]’s case, the Estimated Ship Date of 11/14/2016 was stated. Due to the nature of our business as a secondary marketplace, Vivid Seats does not own or generate any tickets and therefore does not set or control delivery date. Rather, the Estimated Ship Date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which Vivid Seats has no affiliation. This information was clearly presented to Ms. [redacted] before she submitted her order. Ms. [redacted] placed her order on 10/7 at 8:06 AM Central Time. Immediately the order was confirmed at 8:06 AM Central Time with an email sent on 10/7 at 8:06 AM Central Time. Once an order is confirmed we are unable to offer refunds and must adhere to our “all sales are final” policy that was thoroughly discussed with Ms. [redacted]. Vivid Seats has sufficiently addressed Ms. [redacted]’s concerns in detail and have acted to resolve this matter to the best of our ability. As such, we consider this matter resolved. If Ms. [redacted] would like to discuss the option of listing her tickets prior to receiving them via email, we encourage her to contact our customer service team to assist.  Regards, Vivid Seats

Complaint: [redacted]
 
I am rejecting this response because:
Sincerely,
Clint [redacted]   We have shown all the paper work to you showing this dispute you are stating has been resolved , This no longer the issue , We paid the $507.79 for these two tickets & viidseats resold these tickets after we paid , This is  the problem  VividSeats is giving us credit back to our Discover card AMOUT OF $ 478.80 Jun.22, 2017    We were billed $ 507.99 We would like to know why you decided not to refund all that you charged Discover Card and we paid ?  There is a Difference of $29.31  PLEASE EXPLAIN THIS TO US , WE WILL NOT CLOSE THIS COMPLAINT UNTIL YOU PAY WHAT YOU CHARGED AND WE PAID . VIVIDSEATS YOU HAVE MADE THIS INTO A NIGHTMARE FOR US BECAUSE YOU DECIDED TO TO DO THE WRONG , YOU HAVE MADE OUR 27 WEDDING ANNIVERSARY A MEMORY THAT SURE IS NOT A SPECIAL OCCASION  ,THANKS FOR THE MEOMORIES ,   VERY UNHAPPY WITH THIS MESS , PAY US THE $29.31 SO WE CAN CLOSE THIS BAD CHAPTER IN THIS MESS Clint & Bobbie [redacted]    You will never have to deal with us again & like wise for us , Your company VividSeats is nothing to us Except a bad Memory

Complaint: [redacted]
I am rejecting this response because: the checkout process was not as described. No where did it say I would be charged over double the advertised price. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/21) */
Vivid Seats has reached out to Ms. [redacted], and both parties have found an amicable resolution. We consider this matter resolved--and we hope that Ms. [redacted] will consider Vivid Seats for her future event ticket needs. If Ms. [redacted] has any...

further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer service team.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I said "no", because that mean I'm completely satisfied and that's not true. I'm partially satisfied. They resolved the issued partially. The made a mistake and they only said "I'm sorry for the mistake" and refunded only the service fees.
I'm not completely satisfied, because they made the mistake and we paid the consequences.

Complaint: 12151715
I am rejecting this response because:Your company offered me no compensation for this costly and embarrassing event.
Sincerely,
Michael [redacted]

Thank you for reaching out to us in reference to the concerns of our valued customer, Mr. [redacted]. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect...

customers with individual ticket holders and amazing live events. To this end, we’re committed to maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers who are aware of their order total, so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of an order. When Mr. [redacted] selected tickets to the 2017 Houston Rodeo, he continued to the Login page which displayed a detailed order summary on the right side. After Mr. [redacted] entered an email address to create an account, he then navigated to the Checkout page, which featured an even more in-depth order summary that displays the number and prices of his tickets, all delivery and service fees, and the total charge of $526.91 highlighted in bold, red text. We would like to clarify that this price breakdown is provided before customers are required to enter any credit card information. Mr. [redacted] was also presented with the message “I agree to the Vivid Seats terms and conditions,” and a check box that needed to be selected in order to continue with checkout. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).” Prior to placing his order, Mr. [redacted]’s order total was reiterated in bold text directly above the place order button stating, “By clicking ‘Place Order,’ your credit card will be charged $526.91.” Mr. [redacted] then proceeded to place his order.As a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. This means that all listings on our site are priced by individual sellers. This also means that the majority of any ticket sold on our site goes directly to the seller. The service fees are in place, in part, to cover operation costs including maintaining a professional website, screening sellers’ listings to ensure authentic tickets, and sustaining an easily accessible customer service department. Due to the nature of our business, our customers are purchasing tickets owned and listed by individual resellers and we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Mr. [redacted] placed his order on 3/1/2017 and his valid tickets were successfully delivered on 3/2/2017 prior to his event. As all pricing details were sufficiently displayed prior to placing his order, we consider this matter closed. If Mr. [redacted] has any additional concerns regarding his order, we encourage him to contact our customer service.Regards,Vivid Seats

Still very unprofessional! I learned a valuable lesson about this company they sale second hand ticket and try to pass them off as real tickets. Still puzzled as to why the operator told me I shouldnt have mentioned I bought my tickets to will call and instead just printed them and tried them at the door and also no need to lie about this incident I bought tickets again once I was denied entry so my daughter wouldn't be disappointed. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely, [redacted]
 
[redacted]