Vivid Seats LLC

Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concerns. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket...

holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers who are fully aware of their order total, so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of an order. When a customer selects tickets, they are led to a Login page that displays a detailed order summary on the right side. After the customer enters an email address to create an account, they’re then taken to the Checkout page, which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge highlighted in red. As a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. The prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demand. This means that ticket prices can fluctuate at any time, and sellers are notified as soon as an order is placed. This practice is disclosed and made transparent throughout our website and the order process. Because customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both parties. This means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry. This policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message is displayed directly above a box that customers must check to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your tickets. All prices in US Dollars. All sales are final.”We have been in contact with Ms. [redacted] regarding this issue, but have been unable to reach an amicable resolution. While our management team is available to handle any additional concerns that Ms. [redacted] may have, we consider this matter closed.Regards,Vivid Seats"

Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary marketplace and maintains one of the largest seller networks in the industry. Our mission is to connect customers with...

individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent process.As our customer stated, the event was initially postponed on 5/9/2017. Clearly stated in the terms, which our customer agreed to prior to placing their order, it is clarified, “If an event is canceled, you will be given a full refund. If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund.” These terms further state, “Vivid Seats will determine when an event is canceled based upon the best information available. Postponed or rescheduled events will not be refunded.”Prior to receiving this claim, we attempted to contact our customer to discuss this matter but were unsuccessful in reaching them on the telephone. Later, on 6/5/2017, this event was deemed cancelled. As a result of this, per our terms, our customer immediately received a full refund. As such, we consider this matter resolved.Regards,Vivid Seats

Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary marketplace and maintains one of the largest seller networks in the industry. Our mission is to connect customers with...

individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of their order. Once our customer selected the tickets they are interested in, a [redacted] at [redacted] game, they continued to the Login page which displays a detailed order summary on the right side. After the customer enters an email address to create an account, they then navigate to the Checkout page, which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge highlighted in bold text prior to entering any credit card details. At this point, our customers are presented with the message, “I agree to the Vivid Seats terms and conditions,” and a check box that must be selected in order to continue with checkout. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message, “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your tickets. All prices in US Dollars. All sales are final.” As a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer placed their order on 6/11/2017 at 9:55 AM CST and received an email containing their valid tickets at 9:56 AM CST prior to the event later that evening at 1:15 PM CST. Prior to receiving this claim, we thoroughly discussed this matter with our customer via our Live Chat application to provide clarification. As all order details were sufficiently displayed prior to placing their order, and tickets were delivered immediately after the order was placed, we consider this matter closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.  Regards,Vivid Seats

Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with...

individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service.In the highly rare event that we receive a report of tickets being invalid, Vivid Seats acts quickly and thoroughly to conduct a detailed investigation into the matter. If the customer's claim is substantiated, our 100% Buyer Guarantee ensures that the customer will receive a full refund for their order. In Mr. [redacted] case, our thorough investigation resulted in documentation verifying that the tickets he received were in fact valid for entry to his event 2017 [redacted] Music Festival - 3 Day Pass (2nd Weekend: 4/21 - 4/23) ([redacted], [redacted], [redacted]).We spoke with Mr. [redacted] and requested cooperation with our investigation so that we may sufficiently address their claim. Per our agreed-to terms and conditions, “If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances.” Our customer, however, did not provide the requested documentation to comply with the investigation. It should also be noted that for events that provide wristbands to patrons as a form of entry, customers are asked to register and activate their wristband prior to their event to ensure successful entry. We were provided documentation that showed our customer’s wristband was valid for the event, though the customer did not comply with the venue’s registration process. For this reason, Mr. [redacted] is not due to receive a refund, per the agreed-to terms and conditions. As it presently stands, we consider this matter closed.Prior to receiving this claim, our customer has filed a dispute with their credit card. This was addressed, and the dispute was ultimately ruled in our favor. If our customer has any additional concerns regarding the outcome of their dispute, we encourage them to contact the financial institution with which it was filed.Regards,Vivid Seats

Thank you for your response. Though Mr. [redacted] continues to press forward with this matter, Vivid Seats maintains that all pertinent order details, including delivery methods and fees,  are clearly displayed throughout the checkout process. Mr. [redacted] has indicated his dissatisfaction regarding the method in which his tickets were delivered. However, it should be noted that our website is user-driven, and our sales terms and conditions are agreed-to upon checking out. As such, we consider this matter closed and encourage Mr. [redacted] to contact our customer service department to further discuss any additional concerns.Regards,Vivid Seats

Thank you for reaching out to us regarding the concerns of our valued customer, Mr. [redacted].  At Vivid Seats, we always appreciate to address any dissatisfaction a customer may experience. It should be noted that Vivid Seats is a secondary marketplace, which means that we are not directly...

affiliated with any artist or venue and do not generate tickets as a primary box office. Rather, we act as an intermediary between fans and ticket holders. Because customers are purchasing tickets owned and listed by individual sellers, we must ensure that our policies are fair to both parties. Because so many sellers list tickets on our site, and because the prices of these tickets often change, pricing errors do occur in very rare cases. As Mr. [redacted] has stated, he experienced such an error with his order. It must be noted, however, that Vivid Seats does not own the tickets in question--meaning that this unfortunate occurrence is beyond our control. As mentioned above, tickets are owned and priced by individual sellers, not by Vivid Seats. Therefore, in the unusual event that a seller should discover an error in pricing or description, the decision to withdraw tickets is at the sole discretion of that seller. These facts are clearly explained in our Sales Terms and Conditions (www.vividseats.com/terms.html): “A large volume of tickets are listed on the Vivid Seats Marketplace and Vivid Seats makes every effort to prevent pricing errors. On rare occasions when pricing errors occur, Vivid Seats shall not be liable to the customer for this error. For the avoidance of doubt, if a ticket is subject to a pricing error, Vivid Seats may offer the tickets to you at the corrected price. If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order.” Vivid Seats has been in contact with Mr. [redacted], and we have offered a resolution that is amicable to both parties. A such, we consider this matter resolved, and hope that Mr. [redacted] will consider Vivid Seats for his future event ticketing needs.Regards,Vivid Seats

Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concerns. On 08/14/2015, Ms. [redacted] purchased tickets to see [redacted] on 07/26/16. This event was later postponed by the artist and/or venue for a later date. They have...

since indicated that they would no longer be able to attend, to which it should be noted that Ms. [redacted] typically would not be able to receive a refund for a postponed event per the agreed-to policies at checkout.  This policy is in place with the goal of ensuring that the customer can attend the event they originally selected. In some cases, people may want a refund for these postponed events. We consider the delays and the likelihood of the rescheduled event in order to be responsive to the needs of our customers. As such, we resolved this matter with Ms. [redacted] and hope she will consider Vivid Seats for her future event ticket needs. If Ms. [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team. Regards,Vivid Seats

Complaint: [redacted]
I am rejecting this response because:they are claiming that I damaged the tickets and I did not. I took the tickets from the mailbox to a drawer and put them inside. Nothing was spilled or dropped on the tickets. I have put tickets in that same place a number of times before with no problem. I paid $315 for two seats that will be empty. It is not unreasonable to ask for usable tickets. 
Sincerely,
[redacted]

Thank you for reaching out to us in reference to the concerns of our valued customer, Ms. [redacted]. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect...

customers with individual ticket holders and amazing live events. Ms. [redacted] has expressed concern regarding our 100% Buyer Guarantee to which we would like to clarify. This guarantee ensures customers will receive their valid tickets prior to their event and if their event is deemed canceled; they are to receive a full refund. Ms. [redacted] purchased [redacted] Seats tickets for Red Hot Chili Peppers on 1/19/2017 and the artist later rescheduled this event for a later date. As Ms. [redacted]’s event has not been cancelled, the tickets she received shortly after placing her order will remain valid for the rescheduled date. Our sales terms clearly state, “If an event is canceled, you will be given a full refund. If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund.” Ms. [redacted] further quoted our sales terms to which we would like to clarify; as she stated, in the rare occurrence there is an issue with an order, the customer may qualify for a full refund. As Ms. [redacted]’s order experienced no issue and she has received her valid tickets for the rescheduled date, her order does not qualify for a refund.As a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.In relation to Fan Selling on our site, that option is available for customers; however, we are only able to accept two ticket types for Fan Sellers to list, specifically Hard Stock and E-Tickets; not Flash Seats. As such, our customer service representatives clarified this information thoroughly in addition to providing alternative options for reselling prior to receiving this claim. This was done in an attempt to assist Ms. [redacted] to the best of our ability. It should also be noted that we do not guarantee that customers will be guaranteed to list tickets on our site. There are a number of reputable ticket reseller websites which offer fans to list Flash Seat tickets.As Ms. [redacted]’s event has not been cancelled, and she received her valid tickets prior to her event, we consider this matter closed. If Ms. [redacted] has any additional concerns regarding her order, we encourage her to contact our customer service team.Regards,Vivid Seats

Complaint: 11515319
I am rejecting this response because:Vivid Seats are WRONG !! In so many ways. They handle a dispute like they`re dealing with children, hand them a lollipop and call it good. Well not in this case. When I checked into their tickets for sale, there wasn`t (4) separate windows with a full explanation of price per ticket & service fees added. Their NO REFUND POLICY is <B.S.> It`s been over 90 days since this transaction took place, I`ve tried to relist these tickets to resell & out of the hundreds of tickets available for this certain game ( MY tickets are the ONLY TICKETS for sale on their web site with a ( TBD label ) There`s NO way I can resell these tickets with that designation. Give me a chance to resell !!! This company has NO Good customer service, with thousands of transactions a day they get 10% disgruntled daily. All I ask for is a chance to resell these tickets -- WHERE ARE THEY LOCATED ??How can the Revdex.com continue to give this company a A+ rating -- (Thousands of disgruntaled customers) 
Sincerely,
Scott [redacted]

Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with...

individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent fan selling process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our fan selling process. In regards to Ms. [redacted] implication that she did not receive payment in time, we'd like to provide clarification. Per our seller terms and conditions that she agreed to upon listing her tickets, it is the expectation that the tickets are in transit within one (1) business day of sellers' creation of the label. Ms. [redacted] did not ship her inventory until 4 days after she created the shipping label. Sellers typically receive payments issued to their registered PayPal accounts not more than fourteen (14) business days after delivery to the buyer, regardless of method of delivery, unless otherwise agreed to by Vivid Seats. Ms. [redacted] received payment 13 business days after the creation of the shipping label, within the expected time frame Vivid Seats provided.In regards to Ms. [redacted] concerns with the amount of payment on the sale, we'd like to further clarify. As Ms. [redacted] stated, a 10% seller fee is deducted from the total sale price of the tickets, such price which is decided by the individual seller; not Vivid Seats. Ms. [redacted] sold her tickets for $575.00. The 10% seller fee thus made her payout $517.50. The $533.26 that Ms. [redacted] references is the amount in which Vivid Seats sent to her PayPal account on file, with the understanding that PayPal would charge a fee, that we would cover; $15.76. Ms. [redacted] received the exact amount as expected; $517.50.Vivid Seats has been in contact with our customer and has offered a one-time courtesy resolution in the interest of customer service. We are pleased to have reached an amicable resolution. As Ms. [redacted] received payment within the expected time frame, totaling the exact amount expected, we consider this matter resolved. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department. Regards,Vivid Seats

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].I still find their business ethics questionable and slippery at best - however, I don't intend to draw this out with the Revdex.com any further. I will simply avoid their service in the future. Simply wanted this on the record as I suspect you'll have many similar complaints for other customers. 
Sincerely,
[redacted]

We would like to take the time to address Mr. [redacted]'s concerns in regards to the shipment of his order. Also, we'd like to state that Vivid Seats has contacted Mr. [redacted] and we have met a resolution.
As a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and...

does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. All tickets listed on our site are owned and priced by individual sellers, not Vivid Seats, based on those sellers' assessments of changing factors such as customer demand. This means the price is not based on the tickets' original price, or face value, and may change at any time. It also means that the largest portion of any order placed in our marketplace goes directly to the seller; the service and delivery charges are the only proceeds that go to Vivid Seats. Based on a range of factors, the service charge covers all of our operational expenses, from payroll for the in-house customer service center to the cost of finding resellers and verifying that their tickets are authentic and valid. It also funds our software development and industry-leading website security; enabling us to keep transactions secure--and provide the support of our 100% Buyer Guarantee which ensures that tickets will be delivered in time for the event.
Mr. [redacted] communicated to us that he was concerned about the tickets not being delivered in time and that how he would be traveling to the game. The tickets have been shipped and set to be delivered on 10/28, well in time before the game and before the promised original ship date. We consider this matter resolved--and we hope that Mr. [redacted] will consider Vivid Seats for his future event ticket needs. If Mr. [redacted] has any further questions or concerns regarding this or any other order, we welcome him to contact a member of our customer service team.

Thank you for reaching out to us regarding the concerns of our valued customer. Vivid Seats appreciates the opportunity to address this matter presented by Ms. [redacted]. We have been in contact with Ms. [redacted], and both parties have found an amicable resolution. As such, this matter has been...

resolved, and hope that Ms. [redacted] will consider Vivid Seats for her future event ticket needs. If Ms. [redacted] has any further questions or concerns regarding this or any other order, we encourage her to contact a member of our customer service team. Regards,Vivid Seats

That you for contacting us regarding this matter. We appreciate the opportunity to address Mr. [redacted] concerns. . Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and...

amazing live events. On 8/25 Mr. [redacted] purchased three tickets to the Grand Ole Opry event that was held on 10/4, which featured multiple artists. As Mr. [redacted] mentioned, there were later changes made to the lineup of the show. However, it should be noted that as a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. As such, we cannot be held responsible for the artist variations made with which Mr. [redacted] takes issue. As stated in our Sales Terms and Conditions (www.vividseats.com/terms.html), our 100% Buyer Guarantee does not cover factors beyond our control such as (but not limited to) artist or venue aspects that are subject to change and therefore outside of our purview. Since the event was not cancelled, and Mr. [redacted] received valid tickets in time for the event, per our sales terms, Mr. [redacted] order did not qualify for a refund.We have been in contact with Mr. [redacted] and addressed his concerns while reaching a resolution that suits both parties. If Mr. [redacted] has any other concerns we encourage him to reach out to our customer service team, at this time we consider this matter closed. Regards, Vivid Seats

Complaint: [redacted]
I am rejecting this response because: I understand you are a middle man for tickets. But you are allowing your clients to ruin what should be great experiences for your true customers like me. In your response you say we amicably came to an agreement. There was no agreement. You, Vivid held the concert tickets hostage. Basically telling me I had to accept the offer or I would not be able to go to the concert. The problem is that I had planned this trip and purchased these great seats months in advance. Vivid/Seller were playing a fraud game of chance. I was locked into a hotel, Limo, and other fun festivities for a client and wife along with my wife. This problem with wrong tickets was not a chance thing. Vivid/seller is playing a numbers game. The concert experience was ruined and I am still in pain after dealing with all this chaos.
Sincerely,
[redacted]

Complaint: [redacted]
Vivid Seats does not clearly indicate the currency for the transaction in USD. No further resolution required as Vivid Seats will not acknowledge their attempt to deceive potential customers.
[redacted]

Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary marketplace and maintains one of the largest seller networks in the industry. Our mission is to connect customers with...

individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of their order. Additionally, our site is completely user-driven meaning all order details is either selected or inputted by the customer. After selecting their event, 2017 Rock on the Range - 3 Day Pass, our customer navigated to the ticket listing page. At this time, our customer selected a ticket listing which specified Stadium General Admission; not Field General Admission. After selecting this listing, our customer continued to the Login page. This page provided an order summary restating the ticket section that our customer selected. After creating an account, our customer navigated to the Place Order portion of our checkout. This page features an even more in-depth order summary that displays the ticket location, number and prices of tickets, delivery and service fees, and the total charge of $586.11 highlighted in bold text. At this point, our customers are presented with the message, “I agree to the Vivid Seats terms and conditions,” and a check box that must be selected in order to continue with checkout. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message, “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your tickets. All prices in US Dollars. All sales are final.” Directly above the “Place Order” button, the bold statement: “By clicking ‘Place Order,’ your [redacted] account will be charged $586.11” was displayed. Our customer then proceeded to select Place Order at which time their order was complete.As a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer’s exact tickets which they selected were delivered on 5/8/2017 prior to their event which occurred on 5/19/2017 – 5/21/2017. We discussed this matter thoroughly with our customer via telephone on 5/13/2017. At this time, we offered a one-time courtesy resolution though this offer was declined. Our customer later filed a dispute with their financial institution regarding this transaction. We have addressed this, and the dispute was ultimately ruled in our favor. If our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filed. As it currently stands, we consider this matter closed.Regards,Vivid Seats

Thank you for your response regarding Ms. [redacted]'s concerns. Though Ms. [redacted] continues to press forward with this matter, Vivid Seats has thoroughly addressed all of her concerns. Vivid Seats maintains that no order can be placed without each customer being presented with their order total and agreeing to our sales terms. As our site is user-driven, customer's must select a check box signifying their agreement to their order total, which is displayed twice in bold text, as well as our sales terms. As we previously mentioned, Ms. [redacted] previously filed a dispute with her credit [redacted] company. We have addressed this, and the dispute was ultimately ruled in our favor. As we have sufficiently clarified this matter, we consider this claim closed. Regards, Vivid Seats

Thank you for reaching out to us regarding the concerns of our valued customer, Ms. [redacted]. Vivid Seats has reached out to Ms. [redacted] and provided a resolution that was amicable to both parties. We appreciate the opportunity to address this matter.As a secondary marketplace, Vivid Seats is not...

affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. The prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demand. This practice is disclosed and made transparent throughout our website and the order process. Because customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both parties. This means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry.Vivid Seats' four-screen checkout process provides customers with multiple opportunities to review the details of an order. When Ms. [redacted] selected the tickets she was interested in, she was led to a Login page that displayed a detailed order summary on the right side. After Ms. [redacted] entered an email address to create an account, she was then taken to the Checkout page, which featured an even more in-depth order summary that displayed the quantity and prices of the tickets, delivery and service fees, and the total charge highlighted in red.In regards to Ms. [redacted]'s claim that she was not informed of the Estimated Ship Date for her tickets prior to completing her order, it should be noted that the following message was displayed prior to checkout: "Estimated Ship Date: 10/6/16."Per the terms and conditions agreed to at checkout, we guarantee that the tickets will be delivered in time for the event. When Ms. [redacted] contacted our customer service team regarding this concern, our agent made her aware that we would be happy to ship her tickets to a more convenient address.Ms. [redacted] is fully supported by our 100% Buyer Guarantee, which ensures that she will receive her valid, authentic tickets in time for the event. As noted above, Vivid Seats has been in contact with Ms. [redacted] and has provided a resolution to this matter that was amicable to both parties. If Ms. [redacted] has any additional concerns she would like to discuss, we encourage her to reach out to our customer service department. At this time, this matter has been resolved.Regards,Vivid Seats