Vivid Seats LLC

Thank you for getting back to us regarding this issueWhile Mr***continues to press forward with this issue, we are not, due to the nature of our business, able to offer refunds once a sale has been completed and must enforce an “all sales are final” policy; because the seller received notice that their tickets were sold the moment the order was placed, we are unable to honor this requestWe must also note that the greatest portion of the order was paid to the seller: as such, asking the seller for a refund would be unfair and in violation of the Sales Terms and Conditions that Mr***consented to during checkoutIf Mr***has any additional concerns they would like to discuss, they are welcome to reach out to our customer service departmentAs it stands, we consider this matter closed.Regards,Vivid Seats

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Alicia ***

Thank you for reaching out to us regarding the concerns of our valued customer, Ms***. On 11/20/2015, Ms***purchased tickets to see *** ***This event was later postponed by the artist for a later dateMs***reached out to us about this postponement on
4/9/and indicated that she would no longer be able to attendIt should be noted that Ms***typically would not be able to receive a refund for a postponed event, per the “all sales are final” policy agreed to at checkoutThis policy includes that refunds will be submitted in the case of cancelled events, not postponed events. This policy is in place with the goal of ensuring that our customers can attend the event they originally selectedWe understand that in some cases, people may want a refund for these postponed eventsWe consider the delays and the likelihood of the event to be rescheduled, in order to be responsive to the needs of our customersIn the interest of customer service, we resolved this matter with Ms***and hope she will choose Vivid Seats for her future event ticket needsIf Ms***has any further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer service teamAt this time, we consider this matter closed. Regards, Vivid Seats

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11546272, and find that this resolution is satisfactory to me
Sincerely,
Jennifer ***

Thank you for reaching out to us regarding this issueVivid Seats has been in contact with Ms***, and both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Ms*** will consider Vivid Seats for their future event ticket needsIf *** has
any further questions or concerns regarding this or any other order, Welcome them to contact a member of our customer service team.Regards,Vivid Seats

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11667508, and find that this resolution is satisfactory to me
Sincerely,
James ***

Complaint:
I am rejecting this response as it says exactly the same thing as the last one about them having gone ABOVE and BEYOND to resolve this situation which IS as EQUALLY fraudulent as their dollar tickets for which I paid dollars I did reject their officer to use their company again on future ticket purchases and then would be given a minuscule discount.......but after this GROSS RIP OFF the first time and now that I know how badly they take advantage of people with their "Pricing methods and advertising", I choose not to be taken advantage of again and will use my right and tell EVERYONE that wants to hear and even those that don't about VIVID SEATS and THEIR GROSS Overcharging FRAUDULENT METHODS every chance I GET!
Cheryl ***

Initial Business Response /* (1000, 5, 2015/08/14) */
Vivid Seats regrets the issues Ms*** experienced with her orderWe take every measure to authenticate the tickets listed on our marketplace, and carefully screen sellers to ensure their listings are legitimate and distributed
properlyThis is why our 100% Buyer Guarantee promises that if a customer's tickets are deemed invalid by a venue, that customer will receive a full refundHowever, because the hundreds of sellers on our network process thousands of orders each day, sellers do--in rare cases--make mistakesUnfortunately, Ms***'s order was one such case; the tickets she received to see One Direction displayed incorrect barcodes and were, as a result, deemed invalid by the venue
Customer service is extremely important to us and as compensation for this unfortunate circumstance; we have issued a full refund of Ms***'s order in accordance with our 100% Buyer GuaranteeAdditionally, Vivid Seats quickly provided replacement tickets for Ms*** at no additional cost and she was able to attend the desired eventVivid Seats remains a trusted source of consistent and friendly customer service, and we pride ourselves on maintaining a simple and transparent purchase processWe value Ms***'s business and hope to serve as her preferred event ticket provider again in the near futureWe trust that this will be a satisfactory resolution, and we consider this matter resolvedHowever, if Ms*** has any further questions or concerns, we welcome her to contact a member of our customer service team

Thank you for reaching out to us and advising us of this situation. Mr***’s claim is misdirected as his claim is not about a Vivid Seats employee but rather an individual who is committing fraud on both Vivid Seats and Mr*** by falsely claiming a relationship to Vivid
Seats. We have directed this occurrence to the proper authorities and encouraged Mr*** to actively participate in any investigation that results. We can assure you that no one at Vivid Seats is involved and Mr*** did not purchase his tickets on Vivid Seats

Thank you for reaching out to us regarding this matterVivid Seats has been in contact with Mr***, and both parties have found an amicable resolutionAs such, we consider this matter resolvedIf Mr*** has any further questions or concerns regarding this order, we
encourage him to contact a member of our customer service team. Regards, Vivid Seats

Thank you for reaching out to us regarding this issueVivid Seats has been in contact with Mr***, and while we maintain we are not at fault for this situation, in the interest of customer service both parties have found an amicable resolutionOn 02/19/16, Mr*** placed an order for tickets to
Monster Energy AMA Supercross, which was scheduled to take place at 6:PM on 2/20/When Mr*** placed his order with our sales agent he received an email explaining Special Delivery in generalShortly thereafter well before the event he received a second email detailing the ticket pickup location and specific information required to pick up the tickets. As previously stated Vivid Seats has been in contact with Mr***, and both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Mr*** will consider Vivid Seats for their future event ticket needsIf Mr*** has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats

Thank you for your response regarding Mr***'s concernsIt is a rare occurrence when tickets may no longer be available and no replacement tickets are availableAs we previously clarified in our initial response, in the unlikely event that tickets a customer selects are no longer available the customer is guaranteed to receive a full refundAs such, Mr***’s order was canceled and he was not chargedAdditionally, a resolution outside of our sales terms and conditions was offered to Mr***, to which he accepted.As we have fully addressed Mr***'s concerns we consider his matter closed.Regards,Vivid Seats

As stated in our previous response, Vivid Seats facilitates thousands of successful
transactions each day with satisfied customers who are fully aware of both the
quantity of tickets purchased and the amount of which they are charged, so we
are confident in the transparency of our checkout process. Ms*** was aware of
the quantity of tickets purchased before she completed her orderOur
checkout process provides
customers with multiple opportunities to review the details of an orderWhen a
customer selects tickets, they are led to a Login page that displays a detailed
order summary on the right sideAfter the customer enters an email address to
create an account, they’re then taken to the Checkout page, which features an
even more in-depth order summary that displays the number and prices of
tickets, delivery and service fees, and the total charge highlighted in redIt
cannot alter the customer's order in any way. As also stated in our previous response, the tickets
were sent to Ms***'s email address on June 7th, and
were available for download and use for the event, which was outlined
in the detailed email providing instructions for use.We have again spoken to Ms***
to attempt to resolve her issue, in addition to our multiple attempts in June
of 2015, even though we are of no faultWe offered a resolution
on November 30th and Ms*** again declined this option
We consider this matter closed

Complaint:
I am rejecting this response because:I was given NO other option to resolve this complaint, therefor my "acceptance" of this 20% "courtesy" which will never be used, was only a matter of me wanting to get off of the phone with the company's customer service after an hour of no resolution If a customer is not to take their issue up with the company who sold the ticket, just FIVE hours before the show, then whom should the customer take the complaint up with? The show was confirmed to be on, yet your company still benefits from the sale of this ticket when the show is postponed to a non-comparable day, just hour prior to the start of the event, and it is somehow supposed to be the customer's loss? If your company is such a high volume seller, then why is it not offering refunds as Ticketmaster has for this event? Ticketmaster wishes to keep their customers Your company does not appear to care to do so Disappointed customer,
Amber ***

Complaint:
I am rejecting this response because:i have sent these people at vivid seats all we have, Idon't know what else they needthis an error on their part all I want is my money back.i'm not letting these people keep my money for an event that was not seen!!!!!!
Sincerely,
Jeanette ***

Complaint: ***
I am rejecting this response due to the fact that there are several inaccurate statements Vivid Seats is claiming, the first and foremast being the statement that their check out process is very transparent During my entire purchase process I never saw a detailed order summary that indicated EACH ticket would be sold at the $Price Point, everything indicated that all tickets would be purchased for a total of $ In addition, at no time did I ever see the delivery and service fees of $captured anywhere in an order summary The first time I saw a Total Price of $was AFTER I had agreed to a total purchase price of $525.I would also have to disagree with the statement that Vivid Seats was in contact with me - I in fact am the one that initiated contact with them on two separate occasions The first via a Live Chat minutes after realizing there was a horrible misrepresentation of total purchase price, and later that afternoon with Jessica their highest manager trying to reach some sort of resolve to this dispute As was indicated in their reply we were unable to reach a resolution - the only thing that was offered to me was to refund the Processing Fees of $ At the time I felt this was completely unacceptable and wanted a complete refund, however it is clear we are at a stalemate Although I still feel Vivid Seats should issue a full refund, I would be willing to drop this dispute and consider this resolved if Vivid Seats issues me a reimbursement of all Processing Fees [$539.32].Sincerely,
*** ***

Thank you for your responseAs we previously stated, we have no affiliation with the venue and our customer was consistently informed that their tickets were e-tickets, there was no indication that these tickets would be at Will CallAs we have no affiliation with the venue, they are typically unable to assist our customer's in printing their ticketsAs such, we sufficiently notify customer's to have their tickets printed prior to travelling to the venueAs we have fully addressed our customer's concerns and provided valid and authentic tickets for them to print and bring to their event, which has since passed, we consider this matter closed.Regards,Vivid Seats

Thank you for reaching out to us regarding the concerns of our valued customer, Ms***On 8/1/2015, Ms*** purchased tickets to see Janet JacksonThis event was later postponed by the artist for a later dateMs*** reached out to us about this date change on 4/11/and indicated that
she would no longer be able to attendIt should be noted that at this time Ms*** would not be able to receive a refund for a postponed event, per the policy agreed to at checkout. Nevertheless, this policy is in place with the goal of ensuring that our customers can attend the event they originally selectedWe understand that in some cases, people may want a refund for these prolonged postponed eventsWe consider the delays and the likelihood of the event to be rescheduled, in order to be responsive to the needs of our customersWe received no communication from Ms*** from 4/11/until 3/23/via email requesting to cancel her orderPrior to receiving this claim, in the interest of customer service, we resolved this matter with Ms*** and hope she will choose Vivid Seats for her future event ticket needsIf Ms*** has any further questions or concerns regarding this or any other order, we welcome #her to contact a member of our customer service team.Regards,Vivid Seats

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11087289, and find that this resolution is satisfactory to me
Sincerely,
Anton ***

Complaint:
I am rejecting this response because: A member of Vivid's management has never tried to contact me Besides them admitting in the response that they have my email, I also provided an online chat person with my phone numberI have not recieved a phone call or an e-mail from Vivid management. I do not consider this issue resolvedIf Vivid wants to talk, they can contact me at *** or my e-mail ***While I agree I have bought tickets before and the checkout process worked fine and I have no issues, this incident was an exceptionIt did NOT display the price that was charged to my accountVivid has to realize that software is not bug free and regardless of their business model and technology software bugs occurThat is my assumption, but since Vivid is unwilling to have a direct conversation with me about it, we cannot get to the truth.
Sincerely,
Nathan ***