Vivid Seats LLC

Thank you for your response regarding this matterThough our customer continues to press forward, Vivid Seats maintains that all pertinent order details were accurately displayedThe top of every ticket listing page clarifies, "NOTE: Prices set by sellers, may be over face-value." Our website is completely user-driven, meaning all order details are either input or selectedAfter our customer selected two Lawn tickets to see *** *** on 6/6/2017, they continued to the Login page that reiterated the selected seating information, as well as all event informationThe checkout page that our customer then visited displayed an in-depth order summary which included all event, seating, pricing details, and their order total of $As we have sufficiently addressed all of our customer's concerns, we consider this matter closed. Regards,Vivid Seats

Complaint:
I am rejecting this response because:The last time I tried contacting Vivid they at first rejected my phone call Subsequently, I was able to reach them by chat and requested that somebody from customer service call me When a representative called me, they told me that they withdrew their previous offer because I had contacted the original owner of the ticket to attempt some resolution It should be noted that I was never informed that by declining the ticket transfer, I would still be charged for the tickets Had I been informed, I would have accepted the tickets and resell at the game (which would have been easy to do) I did email the owner of the tickets at that time and he was OK with me not taking the tickets Regardless, I ended up buying two tickets at Will Call at Verizon Center for almost $500, on top of the $1,that Vivid charged me for tickets that I never used Although Vivid did try to call my home, I was on the road to Washington DC to visit my son in college, and they didn't call my cell or email me If Vivid puts forth a reasonable offer at this time, I will accept
Sincerely,
Anatoly ***

Complaint: ***
I am rejecting this response because: I bought these over the phone and never heard anything about no refund policy! These tickets say no resale on them theses people should get in trouble for over charging and not giving refundsI saw all the complaints on the Revdex.com site so I'm not the only one that is not satisfied,
Sincerely,
*** ***

Thank you for reaching out to us regarding this issueVivid Seats has been in contact with Ms***, and both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Ms*** will consider Vivid Seats for their future event ticket needsIf Ms***
has any further questions or concerns regarding this or any other order, Welcome them to contact a member of our customer service team. Regards, Vivid Seats

Thank you for your response regarding this matterThough Mr*** continues to press forward with this matter, we maintain the transparency of our checkout process and that no order can be placed without the customer having been made aware of all order details and selecting the Place Order button to submit their order.As we have previously clarified, our website and mobile application are completely user-driven, which means Mr*** was provided ample opportunity to review his order details prior to placing his orderMr*** agreed to our sales terms and conditions and was provided his valid tickets prior to his eventAt this time, we have thoroughly addressed all of Mr***’s concerns and consider this matter closedMr*** is encouraged to contact our customer service department with any further concerns he might have. Regards,Vivid Seats

Complaint: ***
I am rejecting this response because:The company feels they are transparent in their pricing and yet I have showed them how they are notIn the conversation I had with them immediately after I purchased the tickets, they could have used this as a learning experience and possibly affected change for the future so this wouldn't happen againInstead, they chose to hide behind fine print when confronted with their deceptive advertisingTheir message was akin to a year old's "It wasn't my fault" argument for breaking a lamp. There has not been any intent offered to fix this for future clients (not myself) nor has there been any compromise in trying to find a middle ground.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will never order or do any future business with this company
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11564029, and find that this resolution is satisfactory to meHowever, I disagree the website is completely dissimilar from the venue'sI appreciate Vivid Seats acting in good faith to rectify the situation after the complaint was submittedI did try to work with Vivid Seats prior to taking it to this step
Sincerely,
Charlene *

Complaint: ***
I am rejecting this response because:The process was anything but clear or transparent in clarifying that the ticket price displayed was not the face valueIt was implied every step of the waySmall print disclaimers are not adequate other than to hide behindEvery site that you would go to purchase tickets, primary or secondary show you clearly what the face value is and what you;re paying for itEven SCALPERS on the street disclose this the face value to youHow can you ever know what premium you're paying if the face value is never disclosed! The form letter type of response text from them clearly gives away their deceptive business practicesThey're used to doing this every time, I'm confident of thatWhat a strange business model Each customer would buy once, so they have to keep finding new customers! Disgraceful!
Sincerely,
*** ***

Thank you for your responseWe previously addressed our customer's concerns regarding the delivery of their ticketsOur customer has since filed a dispute regarding this transactionDue to the nature of the dispute process, we are unable to provide further assistance while the dispute remains openAs the dispute process can take 6-weeks, we currently consider this matter closedAny questions regarding the dispute process our outcome should be directed to the financial institution with which the dispute was filed.Regards,Vivid Seats

Complaint: ***
I am rejecting this response because:I'm obviously not the only customer that has a similar complaintJust look at all the Revdex.com complaints against this company.Vivid seats they support thousands of successful transactions each day, what about all the unsuccessful ones? Do they track statistics on these?At no time was order confirmation information displayed to meThe price changed between the start of my order until when it processed on my credit card.They have no explanation for why this happenedTheir only response is for me now to go and try to sell my tickets to recoup my lossOnly problem is I'm selling over $seats in a $section.Like, that's really gonna fly!Admit it Vivid Seats, your algorithm needs work and so does your customer serviceYou call their phone number for help and have a robot voice re-iterating your order and then hangs up on youOr you are placed on hold for a long time so that you give up and quit. Really niceThat's good service
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/04/09) */
Vivid Seats has reached out to Mr.*** and both parties have arrived at an amicable resolutionWe consider this matter resolved--and we hope that Mr.*** will consider Vivid Seats for his future event ticket needsIf Mr.*** has any
further questions or concerns regarding this or any other order, we welcome him to contact a member of our customer service team

Thank you for reaching out to us regarding this matterSpecifically clarified in our Sales Terms it states, “All orders are subject to ticket availability.” Since Ms*** tickets were deemed no longer available, prior to receiving this claim, she was issued a full refundYet, Vivid Seats has
been in contact with Ms*** to further address her concernsAt this time, both parties have reached an amicable resolutionAs such, we consider this matter resolved, and hope that Ms*** will consider Vivid Seats for their future event ticket needsIf Ms*** has any further questions or concerns regarding this or any other order, we encourage her to contact a member of our customer service team. Regards, Vivid Seats

The complainant had hard stock tickets - this means that they are the original tickets without electronic bar codesWhen we help a fan seller connect with a buyer for hard stock tickets, we provide a way for the seller to ship those tickets, via FedEx to the customerWe provide a label
and shipping instructionsThis is the only way to transfer hard stock ticketsIn this case, the complainant scanned the hard stock tickets in an effort to convert them to a PDF and serve as electronic ticketsThese tickets did not come in electronic form and, therefore, this does not workIn discussing this with our customer service agent, the fan seller expressed that these were PDF tickets, not hard stock that were scannedAccordingly, our customer service agent did not have information sufficient to point out why this method of transfer is not effective

Thank your for your responseAs we have adequately addressed all of our customer's concerns in detail, this matter is considered closed. Regards,Vivid Seats

Thank you for reaching out to us regarding this issueVivid Seats has been in contact with Ms*** and both parties have found an amicable resolutionThat being said, we did want to take the time to address Mr***'s specific concerns. Vivid Seats facilitates thousands of
transactions with customers who are able to gain access to and use their tickets with no issues, so we are confident in our process for providing tickets to our customersOur customer team was in contact with Ms*** on multiple occasions to assist with the delivery of her ticketsWe provided tickets for access to the selected event on 4/27/and then worked with Ms*** on 5/7/and 5/8/to assist in gaining access to these tickets. Ultimately, Ms*** was unable to attend the event, yet as previously stated, we have resolved this with our customerAs it stands, we consider this matter resolved, and if Ms*** has any further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer service team. Regards,Vivid Seats

Complaint:
I am rejecting this response because: it's completely unacceptable that a business is able to charge a customer for a product such as tickets that were not usedI have contacted their customer service department a multitude of times and each and every single one of their employees needs to go through a basic customer service training againThis business is a scam!
Sincerely,
Vanessa ***

Thank you for reaching out to us regarding the concerns of our valued customer, Ms. ***On 1/15/16, Ms*** purchased tickets to see *** on 3/23/This event was later rescheduled by the artist for a later date with a different lead singerMs*** reached out to us about
this singer change and indicated that she no longer wished to attendIt should be noted that Ms*** is not due to receive a refund for a rescheduled event, per the policy agreed to at checkout.This policy is in place with the goal of ensuring that the customer can attend the event they originally selectedAs a secondary marketplace, Vivid Seats is not responsible for postponements, because we have no affiliation with the artist or venueVivid Seats has acted in full accordance with our Sales Terms and Conditions, and has upheld our 100% Buyer GuaranteeAdditionally, in the interest of customer service we have reached out to Ms*** and provided a resolution to this matter that is amicable to both partiesAs such, this matter has been resolved, and we hope that Ms*** will consider Vivid Seats for her future event ticket needsIf she has any further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer service team.Regards,Vivid Seats

Thank you for your response regarding this matter. Vivid Seats maintains that our four-screen checkout process -- throughout which all prices, fees, other details, and the total for Mr***’ order were shown--was sufficient opportunity for Mr*** to review this informationThe price per ticket was clearly presented on the ticket listing, Login, and Checkout page before Mr*** entered any payment informationAfter being shown this information, Mr*** proceeded to enter his payment information, checked the box to accept our Sales Terms and Conditions and agree that all sales are final, and then submitted his order. Prior to receiving this claim we have discussed this matter with Mr*** thoroughlyAs we have adequately addressed Mr***’ concerns, we consider this matter closed. Regards, Vivid Seats

Thank you for providing this responseAs we previously stated, the email our customer has stated in this claim was not the email provided on the orderWe received documentation from the seller that our customer's valid tickets were transferred to the email address on file which they entered at the time of checkoutAs tickets were transferred to the email address which our customer provided, we consider this matter closedShould our customer wish to discuss a possible resolution, we welcome them to contact us to further discuss. Regards,Vivid Seats