Failure to ship products and no customer service
I purchased an item from *** on,7/29/It is 8/17/and I have not received any merchandiseI emailed enquiring when the merchandise would be shipped and was provided a tracking number The tracking number showed that shipment information was sent to *** on 8/4, bit no package has ever been shipped Since that email, I have emailed "customer service" times and received no answer to any of those emailsI have called the number provided and left a message, per the instructions, but never receive a return call I am trying to cancel the order, at this point and purchase the item from a reputable company*** has stolen about $from me and not provided any service
Ordered product on 9/9/from their websiteTook my money but never delivered the product
on 9/9/15, I ordered a product from VitaDocs (***) *** *** *** *** *** *** *** XXXXX United States (XXX) XXX-XXXX (number is no longer in service) specifically order noXXXXXXXXXX, in the amount of $53.71, transaction ID XXXXXXXXXX I have emailed her and called many many times with no answer and left messages to no avail I am still waiting for it to be shipped but that is not going to happen
Company partial shipped my orderHas not responded to emails or calls for resolutionAsking for credit for merchandise not received
Placed an order on 10/27/for three itemsOnly received two items in packageMade several attempts to contact company via email and phone with no response from companyMy Order Number is ***I received an email confirmation from company after placing my orderI received no other details regarding shipping information so I used contact form on website to inquire about orderI never heard back once from company
Credit card charged, but product never shipped or delivered
I ordered bottles of *** tablets on January 28, 2015, order # XXXXX, cost $My credit card was immediately chargedThe order was to have been sent to my daughter, *** *** at XXXXX *** *** *** *** ** XXXXXAfter a week of no action on their part, I called and left a messageA couple of days later on February 7, I received an email saying that my product had shipped with the tracking number *** XXXXXXXXXXXXXXXXXXXXXXAccording to the ***, they had received pre-shipment information on February 6, but had not received the packageThis status is still current todayThe package is to be shipped ***I have called them several timesEach time I am told that I can only leave a message and that they will respond via emailThey have never responded, and the package has not been shipped or delivered
TERRIBLE CUSTOMER SERVICE-COMPNAY UNREALIABLE!This company offers very poor customer service I read the bad reviews but gave them benefit of doubt and ordered anyway since they had the best price on the product I wantedThe first time I ordered it went fine.So I ordered again and that\'s when their true colors came through.I ordered a quantity of of the item I neededIt took greater than two weeks to get a package and when it arrived it only contained a quantity of I opened a trouble ticket and weeks later no acknowledgement or responseI called and a lady \"wrote\" down a message to forward to \"them\", whoever \"them\" is, but did not appear to be very concerned and made no apologies or offers to make things rightI will not order from them again and I will have to find a more reliable source for my product
Only received half of the product I ordered and paid for Have called and emailed to reconcile multiple times, but VitaDocs has not responded
12/28/15: purchased online - capsule bottle of OptiMag
1/9/16: Received - capsule bottle of *** in the mail
1/11/16: Emailed VitaDocs for resolutionNo response from VitaDocs
1/15/16: Emailed and called leaving a voicemail for VitaDocs for resolutionNo response
1/18/16: Called and finally got a person named Tommy who promised to ship additional product to complete the order
2/1/16: Called (left voicemail) and emailed since additional product has not been received No response from VitaDocs
RefundWaiting for Vitadocs for weeks now to email us where we should return our order for a refund
We never get to talk to the refund person
My sister(*** ***) had the misfortune to buy items for me from VitaDocsI had the feeling something wasn't right when it took over weeks to receive the order(Vegas to ***
I do not trust this company and want to return my order rightWe wanted to cancel since it took forever to get there but we were told we could return and it's been a problemWe haven't been able toMy sister has been contacting since March they said they'll email her a return statement, Til this day nothing yet i'm at my wit's endIf it takes that long to receive and return an order i'm afraid I might not get my refund
Order date:2/28/16(received on 3/17/16)
ID/Model *** and A66501(zen)
Payment Amount: $
Payment Method: Credit Card
Suzanne was on the few reps we spoke with
Buyer Beware DO NOT ORDER FROM THIS COMPANY I ordered some vitamins on 11/24/and I still have not received my items I have tried to call and email this company concerning my order To this date I have not heard back from anyoneI am not working with my bank to get my money back Total rip off
Will not ship product or refund for it Will not return phone calls or responded to email concerning it
I placed an order for products on 5/7/16, Order #*** and I paid $with my debit card I received an email with a tracking number, but it was never shipped After a number of phone calls and emails complaining, they finally shipped one of the products I continued to call and email with no response until finally Aug I received an email saying they had the product now and would ship on Aug or refund I said I would like the product if they would ship it then, otherwise I wanted a refund They still have not shipped it nor refunded my money
Never received productCalled customer service daily and emailed themThey never called or emailed me back
On 4/22/I placed an online order totaling $I that same day I received transaction confirmation email (invoice 9e7fXXXXXX) and order confirmation emails (different order numbers: 9e7fXXXXXX, XXXXX)On 4/25/I began leaving voicemails every 1-days at their published customer service number 888-908-(no one ever answered the phone)On 4/27/I emailed them at ***@vitadocs.com and received an immediate response stating I should expect a reply within 1-business daysI told them on both the voicemails and emails that if I did not hear back from someone by end of business on 4/29/I would be filing a complaint with the Revdex.comAs of today, 4/29/16, no one has called or emailed me back, and I am doubtful I will ever receive my order
I ordered a shake product online, it arrived and the envelope was too small and the top ripped off Empty envelope I have emailed them times and they ignore me, have not refunded or reshipped Reduculous shipping a large jar in an envelope
Would never do business with this company
Charged for an order I have not receivedNor received any information or explanations from the company upon requestDespicable
I have placed an order on the VitaDocs website for 100.64$ on July 11th by debit cardI have not received any confirmation or information from them about the order, although the the money was charged from my cardI have tried to contact the company calling the support number on their websiteThe representative stated that she could not view any details about my order and claimed that she is just part of the costumer service which is a different entity from the company itself and that only they could helpShe also claimed that she does not have any connection to the company besides through by email (the email address on their website)She claimed that she would send an email to the company with my issue and suggested I would do the sameI have waited a few days and haven't received any responseAfter two more calls and multiple email I have sen
Your order number:
KJ8TXXXXXX
Your order Total: $
I order on April 27th and still have not receivedAfter many emails I was told it was shipped and all they did was print the label and it never movedI contacted *** to cancel the order and the company canceled my order but still no refund
I ordered a product online and when it was received, it was the wrong product
I ordered a product online and when it was received, it was the wrong product I called and left messages times at their call center and also emailed twice..no response I was told that they would forward my complaint I ordered BRMmg caps for $on 2/22/and received the mg Both products were sold online and I specifically ordered the 500mg My order number is XXXXX Someone needs to shut this company down There are so many complaints against them that I have just seen
I purchased a 450g container of *** but was sent a 225g container I have tried to contact the company several times with no reply
On 2/26/I ordered a 450g container of *** (month supply) for $74.25, but was delivered a 225g container of *** (month supply) My order number is XXXXX I tried to contact them immediately upon receiving the product on 3/8/16, and they replied by sending me an automated message saying they would reply in 1-business days A few hours later they sent me an invoice, so I thought they had sent me the correct product I waited to get my delivery, but it never came I looked at the invoice they had sent and it had the same order number as the original order I then called the support line and spoke to a woman who said they would email me with a response She took very little information down about the situation I did not get a response I then sent a message to Vitadocs support telling them I had tried to contact them multi
Never received product, shady tracking info
Ordered product in beginning of OctoberThey sent shipping details with no product to ***Still haven't received product nor a call to tell me the delaysVery unsatisfiedI've tried a dozen times to contact the vendor to no avail
I placed an online order on 3/30/I received an email stating the order shipped on 4/14/I never received the order
On 3/30/2016, I placed an online order totaling $I received an email stating the order shipped on 4/14/I never received the orderI emailed on 4/14/and 4/20/with no responseThe customer service number does not work, either
Im not satisfied with the business and the customer serviceProduct was not delivered and I want a refund
I spoke with a Sierra about when will my product arrive on July 13,at 4:52pm and she said that I was not in the system and that someone will notify meNobody did so I spoke with Susan on July14,at 12:10pm about a refundShe also told me that someone will contact me about this issueI still haven't heard anything!
(This is my receipt that was emailed to me)
THANK YOU FOR YOUR PURCHASE!
Order Information Description:Goods or Services Invoice Number *** Billing Information
*** Total: $(USD)
Payment Information Date/Time:10-Jul-20:09:PDT Transaction ID:*** Payment Method:*** xxxx*** Transaction Type:Authorized and held for
Vita Docs has failed to deliver mdseordered but has charges my credits card for sameVita Docs is unresponsive to my phone calls and emails
Placed order #*** online 6/21/Received email confirm 6/and credit card charged same day6/requested order status via email and received canned response promising response in 1-business daysReceived no response so called company 6/Order desk could not even confirm the order (only take orders) and refused cancel the order or to direct me to anyone in the company who could helpOn 6/and 6/sent emails cancelling the orderAs of 6/29, my credit card remains charged, I have not received the product, and I have been unable to obtain any info about the order
ordered produce and never rec'd Payment was
received by this company on Jan23, Never an answer by phone
ordered count*** vitamins and they had
my payment on Jan23, Phone is never answered and cost was $
Failure to ship products and no customer service
I purchased an item from *** on,7/29/It is 8/17/and I have not received any merchandiseI emailed enquiring when the merchandise would be shipped and was provided a tracking number The tracking number showed that shipment information was sent to *** on 8/4, bit no package has ever been shipped Since that email, I have emailed "customer service" times and received no answer to any of those emailsI have called the number provided and left a message, per the instructions, but never receive a return call I am trying to cancel the order, at this point and purchase the item from a reputable company*** has stolen about $from me and not provided any service
Ordered product on 9/9/from their websiteTook my money but never delivered the product
on 9/9/15, I ordered a product from VitaDocs (***) *** *** *** *** *** *** *** XXXXX United States (XXX) XXX-XXXX (number is no longer in service) specifically order noXXXXXXXXXX, in the amount of $53.71, transaction ID XXXXXXXXXX I have emailed her and called many many times with no answer and left messages to no avail I am still waiting for it to be shipped but that is not going to happen
Company partial shipped my orderHas not responded to emails or calls for resolutionAsking for credit for merchandise not received
Placed an order on 10/27/for three itemsOnly received two items in packageMade several attempts to contact company via email and phone with no response from companyMy Order Number is ***I received an email confirmation from company after placing my orderI received no other details regarding shipping information so I used contact form on website to inquire about orderI never heard back once from company
Credit card charged, but product never shipped or delivered
I ordered bottles of *** tablets on January 28, 2015, order # XXXXX, cost $My credit card was immediately chargedThe order was to have been sent to my daughter, *** *** at XXXXX *** *** *** *** ** XXXXXAfter a week of no action on their part, I called and left a messageA couple of days later on February 7, I received an email saying that my product had shipped with the tracking number *** XXXXXXXXXXXXXXXXXXXXXXAccording to the ***, they had received pre-shipment information on February 6, but had not received the packageThis status is still current todayThe package is to be shipped ***I have called them several timesEach time I am told that I can only leave a message and that they will respond via emailThey have never responded, and the package has not been shipped or delivered
TERRIBLE CUSTOMER SERVICE-COMPNAY UNREALIABLE!This company offers very poor customer service I read the bad reviews but gave them benefit of doubt and ordered anyway since they had the best price on the product I wantedThe first time I ordered it went fine.So I ordered again and that\'s when their true colors came through.I ordered a quantity of of the item I neededIt took greater than two weeks to get a package and when it arrived it only contained a quantity of I opened a trouble ticket and weeks later no acknowledgement or responseI called and a lady \"wrote\" down a message to forward to \"them\", whoever \"them\" is, but did not appear to be very concerned and made no apologies or offers to make things rightI will not order from them again and I will have to find a more reliable source for my product
Only received half of the product I ordered and paid for Have called and emailed to reconcile multiple times, but VitaDocs has not responded
12/28/15: purchased online - capsule bottle of OptiMag
1/9/16: Received - capsule bottle of *** in the mail
1/11/16: Emailed VitaDocs for resolutionNo response from VitaDocs
1/15/16: Emailed and called leaving a voicemail for VitaDocs for resolutionNo response
1/18/16: Called and finally got a person named Tommy who promised to ship additional product to complete the order
2/1/16: Called (left voicemail) and emailed since additional product has not been received No response from VitaDocs
RefundWaiting for Vitadocs for weeks now to email us where we should return our order for a refund
We never get to talk to the refund person
My sister(*** ***) had the misfortune to buy items for me from VitaDocsI had the feeling something wasn't right when it took over weeks to receive the order(Vegas to ***
I do not trust this company and want to return my order rightWe wanted to cancel since it took forever to get there but we were told we could return and it's been a problemWe haven't been able toMy sister has been contacting since March they said they'll email her a return statement, Til this day nothing yet i'm at my wit's endIf it takes that long to receive and return an order i'm afraid I might not get my refund
Order date:2/28/16(received on 3/17/16)
ID/Model *** and A66501(zen)
Payment Amount: $
Payment Method: Credit Card
Suzanne was on the few reps we spoke with
Buyer Beware DO NOT ORDER FROM THIS COMPANY I ordered some vitamins on 11/24/and I still have not received my items I have tried to call and email this company concerning my order To this date I have not heard back from anyoneI am not working with my bank to get my money back Total rip off
Will not ship product or refund for it Will not return phone calls or responded to email concerning it
I placed an order for products on 5/7/16, Order #*** and I paid $with my debit card I received an email with a tracking number, but it was never shipped After a number of phone calls and emails complaining, they finally shipped one of the products I continued to call and email with no response until finally Aug I received an email saying they had the product now and would ship on Aug or refund I said I would like the product if they would ship it then, otherwise I wanted a refund They still have not shipped it nor refunded my money
Never received productCalled customer service daily and emailed themThey never called or emailed me back
On 4/22/I placed an online order totaling $I that same day I received transaction confirmation email (invoice 9e7fXXXXXX) and order confirmation emails (different order numbers: 9e7fXXXXXX, XXXXX)On 4/25/I began leaving voicemails every 1-days at their published customer service number 888-908-(no one ever answered the phone)On 4/27/I emailed them at ***@vitadocs.com and received an immediate response stating I should expect a reply within 1-business daysI told them on both the voicemails and emails that if I did not hear back from someone by end of business on 4/29/I would be filing a complaint with the Revdex.comAs of today, 4/29/16, no one has called or emailed me back, and I am doubtful I will ever receive my order
I ordered a shake product online, it arrived and the envelope was too small and the top ripped off Empty envelope I have emailed them times and they ignore me, have not refunded or reshipped Reduculous shipping a large jar in an envelope
Would never do business with this company
Charged for an order I have not receivedNor received any information or explanations from the company upon requestDespicable
I have placed an order on the VitaDocs website for 100.64$ on July 11th by debit cardI have not received any confirmation or information from them about the order, although the the money was charged from my cardI have tried to contact the company calling the support number on their websiteThe representative stated that she could not view any details about my order and claimed that she is just part of the costumer service which is a different entity from the company itself and that only they could helpShe also claimed that she does not have any connection to the company besides through by email (the email address on their website)She claimed that she would send an email to the company with my issue and suggested I would do the sameI have waited a few days and haven't received any responseAfter two more calls and multiple email I have sen
Your order number:
KJ8TXXXXXX
Your order Total: $
I order on April 27th and still have not receivedAfter many emails I was told it was shipped and all they did was print the label and it never movedI contacted *** to cancel the order and the company canceled my order but still no refund
I ordered a product online and when it was received, it was the wrong product
I ordered a product online and when it was received, it was the wrong product I called and left messages times at their call center and also emailed twice..no response I was told that they would forward my complaint I ordered BRMmg caps for $on 2/22/and received the mg Both products were sold online and I specifically ordered the 500mg My order number is XXXXX Someone needs to shut this company down There are so many complaints against them that I have just seen
I purchased a 450g container of *** but was sent a 225g container I have tried to contact the company several times with no reply
On 2/26/I ordered a 450g container of *** (month supply) for $74.25, but was delivered a 225g container of *** (month supply) My order number is XXXXX I tried to contact them immediately upon receiving the product on 3/8/16, and they replied by sending me an automated message saying they would reply in 1-business days A few hours later they sent me an invoice, so I thought they had sent me the correct product I waited to get my delivery, but it never came I looked at the invoice they had sent and it had the same order number as the original order I then called the support line and spoke to a woman who said they would email me with a response She took very little information down about the situation I did not get a response I then sent a message to Vitadocs support telling them I had tried to contact them multi
Never received product, shady tracking info
Ordered product in beginning of OctoberThey sent shipping details with no product to ***Still haven't received product nor a call to tell me the delaysVery unsatisfiedI've tried a dozen times to contact the vendor to no avail
I placed an online order on 3/30/I received an email stating the order shipped on 4/14/I never received the order
On 3/30/2016, I placed an online order totaling $I received an email stating the order shipped on 4/14/I never received the orderI emailed on 4/14/and 4/20/with no responseThe customer service number does not work, either
Im not satisfied with the business and the customer serviceProduct was not delivered and I want a refund
I spoke with a Sierra about when will my product arrive on July 13,at 4:52pm and she said that I was not in the system and that someone will notify meNobody did so I spoke with Susan on July14,at 12:10pm about a refundShe also told me that someone will contact me about this issueI still haven't heard anything!
(This is my receipt that was emailed to me)
THANK YOU FOR YOUR PURCHASE!
Order Information Description:Goods or Services Invoice Number *** Billing Information
*** Total: $(USD)
Payment Information Date/Time:10-Jul-20:09:PDT Transaction ID:*** Payment Method:*** xxxx*** Transaction Type:Authorized and held for
Vita Docs has failed to deliver mdseordered but has charges my credits card for sameVita Docs is unresponsive to my phone calls and emails
Placed order #*** online 6/21/Received email confirm 6/and credit card charged same day6/requested order status via email and received canned response promising response in 1-business daysReceived no response so called company 6/Order desk could not even confirm the order (only take orders) and refused cancel the order or to direct me to anyone in the company who could helpOn 6/and 6/sent emails cancelling the orderAs of 6/29, my credit card remains charged, I have not received the product, and I have been unable to obtain any info about the order
ordered produce and never rec'd Payment was
received by this company on Jan23, Never an answer by phone
ordered count*** vitamins and they had
my payment on Jan23, Phone is never answered and cost was $