Vistra Energy

We have had a door-to-door salesman come to our house consistently for the last two years and have always put him off. This week, after a visit two weeks in a row, I finally decided to sign up. A squeaky wheel gets the oil, right? I didn't have a copy of my electric bill at the time, but the salesman was confident enough that he was going to save me money. Anyway - long story short. I signed up, got a confirmation phone call from I'm guessing some sort of call center in Florida and answered twenty questions. After I jumped through all those hoops, I was feeling a little vulnerable and unsure about my decision - so I went online to look at my Ameren account. This company is signed up with Ameren in my area, so that seemed legit, but unfortunately it was not going to save me any money as the $/kwh was more expensive at the fixed rate than the average of the flexible rate I was getting, so I decided to cancel. The salesman gave me a cancellation form to mail in within three days of signing up, so I've sent that in. I also called the number to cancel. The lady that answered could not have been sweeter or more understanding. She asked a few questions to make sure I really wanted to cancel, and then gave me a confirmation number. I know there are a lot of bad reviews out here, and I agree that the salesmen may need a little more training about the product they are selling, but it was so easy to cancel once I found out I wasn't going to save any money that I just wanted to write a review about it. Overall, I shouldn't have signed up in the first place before I knew if it was going to save me money, but I don't feel like I was intentionally misled and I didn't experience any of the bad situations I read on the other reviews. It was a consumer mistake - and luckily I had three days to cancel without any repercussions.