Vistra Energy

TriEagle advertised "Renew in minutes & get a bonus, I choose the *** so should have received a $40 Triple Up Reward." I reached out to the business several times and they asked me to provide information instead of them actually taking the time to give me a call and look up my account. I am the customer and shouldn't have to do their job as well. If this is the kind of customer service rather take my business elsewhere. If they advertise a deal should have received it already. I received a confirmation from TriEagle Oct. 3 stating the order was going to be sent out. "Dear ***,
Thank you for reaching to us.
Within a week of the renewal app being submitted, order is sent to delivery.
Orders will be processed on a weekly basis and units should arrive at customers’ homes 10-14 business days after shipment. You should receive a tracking number once it's available.
Sincerely, TriEagle Energy

Crius Energy/TRIEAGLE was supposed to turn my power on at my new house on Friday November 1st. I called and scheduled for this to happen days before the service was needed. I received a call from TRIEAGLE on Friday November 1st to confirm this and letting me know that power is set to be turned on that day. After the weekend they called me back on Monday November 4th at 4:30pm telling that they did not turn the power on because their employee forgot to put in the service request, but they could maybe have it on that night or the next day. Forgot! They called me to confirm and told me it was getting turned on that day! I had to cancel movers, ***, internet set up, cable set up, and the leasing agent has to reschedule move in for the following week to do a move in check. Our lease contract states that power must be turned on 5 days in advance to move in to complete the move in check.
I called and spoke to a sales agent, supervisor, and have been trying to get in touch with compliance. The agent and supervisor said they couldn't do anything but give me a $50 credit! I lost way more than that in cancellations. No one in this company cares about their customers and I keep being told I have to send an email before I am allowed to get any contact information for someone in compliance! I told them I wanted to cancel this set up because of their negligent error and they told me I would have to pay a cancellation fee! HORRIBLE COMPANY!! STAY AWAY!!

I am billed on a monthly basis by Public Power for two accounts I have with the ***. Public Power is my current electric supplier. My credit card was compromised recently and was deactivated by my bank. I now have a new credit card number which I am trying to give to Public Power so they can charge me correctly. I have spoken several times with their Customer Service Department who have indicated to me that I must give my new credit card information to their Finance Department at a different phone number. I have tried the Finance number three times on different days - twice in the afternoon around 4:00 PM and once at at 10:30 AM. I was on hold all three times for more than one hour and no one from the Finance Office picked up to help me. When I called the Customer Service line to complain, II told them I was on hold for an hour or more each time and asked them to take my credit card number to forward it to their Finance Office.
I was told by the supervisor(Joanna)that the Customer Service Department is not allowed to take my credit card number and the representative (Julie) told me they are expressly forbidden to do so. I then asked Joanna to transfer me to her supervisor and she reported she is the highest supervisor. I then asked her to call the Finance Office to tell her my problem and she indicated she could not do that, but could send them an e-mail about my problem and that they would call me back at a time they asked me to give them. I asked for last Friday,November 1st after 6:00 PM. I did not get a call that night. When I called again to complain today (Monday, November 4th) after my third more than one hour hold on the Finance Office line with no pickup, I was told by Julie that the Finance Office tried to call me several times on Friday night , but got no answer. I told her that was impossible because I was home that night from 5 PM on for the rest of the night and my phone did not ring at all. Please note that I have been receiving telephone calls from other parties with no problem so there is nothing wrong with my phone. Julie then set the Finance Department another e-mail indicating my phone did not ring at all on Friday night and that I received no telephone calls from anyone. Julie then set up another call back from the Finance Office for tonight after 6:00 PM. That call never came!. The toll-free number for the Public Power Finance Department for which I was hold for over an hour three times with no pick-up is . As a final attempt to reach someone, I prepared a lengthy e-mail about my problem to send to Public Power based on the e-mail address on their web site. I carefully crafted the e-mail and sent it, only to discover a few minutes later that there is no e-mail service at the e-mail address listed on their web site which is ***.

In June a representative of *** contacted us and guaranteed that if we switched to them that our electric bill would be lower. He lied it has almost doubled over what it was. My sister tried to explain to him at the time of the visit that the bill was still in our father's name as mom had not been well enough to get it changed, he said it was no problem that she could still change the service and save money. Now that we are trying to cancel it they are saying that they can't because my dad has to sign to cancel it.

I signed up with this company on May 1, 2019. I *** did all of the paperwork, in my name, but was told that I was not on the account, to make any changes. I signed all of the papers. I then cancelled this service because I was told that my bills would decrease, but since they have actually increased. Brandon called left me a message on 9/4/2019 to tell me that I would be charged a termination fee, because I did not have my service for 2 years. But when I returned his call at the extension he left he never answered, it kept going to someone else. So I in turn talked to a service rep who was very nasty telling me my name was not on the account, which my name is all over the account. I have the signed documents. My husband has no knowledge of the paperwork. I hung up on this rep, because he would not put a manager on the phone when I asked him to. He kept telling me that is was not authorized to talk to anyone there because I was not on the account. So I called back and got someone named George, who was not helpful at all either. He said that I was not on the account and would not put the managed on the phone either.Brandon said that I will be charged a termination fee for cancelling the service, but I was told that I can cancel at anytime by the rep. Tatiana C who signed me up on 5/1/19. I will not be paying any term. fee. I wanted this noted. I was lied to when I signed up for this, I did not agree these terms. Thanks

This was sold to us by a "Friend". Well, I'm sure when we started we saved a few pennies but 6 years later our bill was DOUBLE due to their variable rate. It's extortion. Probably paid thousands more than I needed. I thought my air conditioner was inefficient or the adult children were lowing the temperature!
NOPE, called JCP&L and found out what I would pay through them and it was $200. 00 LESS. DON'T DO IT!!

Name: ***
Account: ***

I called in today to see what happened because I was charged twice. I spoke with one representative in regards to this and asked to speak to a manager because he couldn’t tell me if they did a refund or a void of the additional charges. I asked for more of a credit than 25 dollars for the additional 305.00 dollars that were charged to my account. He said that’s not happening sir. Then I asked to speak to a manger. He said that’s not happening sir. Then I asked for his name and or employee ID and that didn’t happen he just placed me on hold. 30 min later Danielle employee ID answered the phone. I asked to be let out of my contract. She stated only if I pay the termination fees. I stated you messed up and gave me horrible customer service you are in breach of contract. She stated no sir we reversed it and your bank should release your funds and said nothing about the horrible customer service. I explained that the bank said it would take 5-7 business days to get my funds back how would I be compensated for this she said 25 dollars was credited to my account automatically. I said that’s not enough your holding my funds for 5-7 business days. She stated this is the banks error not ours now. I stated you initiated this transaction so it’s not the banks fault she said yes however we cannot compensate you or let you out of your contract for free even though it was a mistake on our side. I asked to speak to her manager she stated that was not an option. I explained even an overdraft fee costs 35 dollars not 25 dollars at my bank nothing. At this point I am very displeased with my service and would like to be able to cancel service without being charged a penalty and move to a company with better customer service that treats their customers the way they want to be treated and that doesn’t try and put the blame on everyone else for their mistakes.

I will also be sending this to the Revdex.com.

One of your door to door salespeople attempt to trick me into switching from my *** provider to your service with a BS story about them actually being from ***. I saw through the scam near the end and prevented the action from going the whole way through then contacted *** to make sure there had been no changes to my account.
Your company is sm and should be tried for fraud with these types of practices and hope you are sued by many people in the future by the ones you've managed trick with your underhanded tactics.

I was paying my bill online on the TrieEagle website and I got an error (not a payment denial). It was like some kind of website coding error. I paid again in case it was just some onetime thing that happened. However, I got the same website error. A couple days later I notice the two payments had been posted to my *** bank account. However, TriEagle says my payments were declined. I have emailed them the proof from my bank that TriEagle was paid but they have so far refused to give me credit for my payments. It has been 3 1/2 weeks with no resolution even with an escalation about a week ago with a promise of same day return call.

This is what we get for allowing our Federal Government to deregulate the energy industry. I requested to cancel their so-called service in February, and I have yet to be rid of them. I am being charged at a rate of 18 cents per KWH which is far beyond the norm of 10 cents. So apparently, the fact that I am being charged almost twice the going rate, I think they are finding it difficult to end their gravy train. I wonder how much the politicians get out of this set up. These clowns don't produce anything, but profit off of the generation of energy by others. Like Wall Street, these ticks get away with all the profit they can, while putting on a green face, telling us how environmentally conscious they are. Fools that we are.

Do I have to give them 1 star? I do, just to have my review go through. It's ridiculous they DOUBLED my kilowatt rate once the term ended without ANY notice and I almost had my electricity shut off due to their outrageous charges. I warn ANYONE trying to get a great rate, IGNORE this company and move on.

I was told I would receive a rebate if I was over charged. I received a postcard in the mail in the fall of 2017 to verify address etc for my rebate. I did that and never got my money, I contacted them and was told I missed the 30 day return deadline. They offered to send me an ema where I can click on a link to verify, never for the email. After dealing with this for two years I found out today they had my email address wrong (n I instead of an l in my address). The representative I spoke to said I had to email them my request for my refund. I did and again was told I missed the 30 day response time that I was bound to on the postcard. How am I bound to a mass postcard mailing? What happened to the original contract I signed when I originally signed up with Viridian Energy that states I would receive a refund for any overpayments?

I contacted the company to cancel service immediately due to *** and requested for service to be complt cancelled my original bill was only $96. But apparently the service was not cancelled and more fees has added on the bill. The company and their customer service is terrible I will not refer nobody to them. Called several times and they keep prolonging the situation that the lights was suppoy to be disconnected on December 3. I will no longer use this service

One star is even too high of a rating for this unscrupulous company, and it seems that there are more bad actors out there as well.
I had Viridian Energy for both my home and business. At the end of both written agreements, instead of a phone call or a verifiable written notice of renewal, we
were automatically renewed, our fees increased by 50% and
when I finally realized there scummy practice, it took hours of on hold to finally cancel.
On my business end, it cost us 13,000.00 over a rate that was negotiated on the phone, as they never honored the rate they promised.
They even have the gall to try and assess a cancellation fee on a contract that was never mutually agreed to. Try and give them a call. If the recording says 45 minutes, plan on double that.

Be aware of this company, they will start you at a low percentage rate but increase rates without proper notification. They charge termination fees and seems like a verrrrry shady business to me. I am surprised they are allowed to stay in business. Numerous attempts to request a copy of my contract were ignored and I had to contact the Department of Public Utilities for assistance. If they knock on your door, DO NOT answer!!!

In 2011 a Viridian Energy representative called me to discuss a "discount plan" where he assured me that they would save up to 20% off of my energy bill. I compared their rate versus what I was paying with *** It was lower, so I signed up. This representative NEVER said that the savings program was for a 12 month period. So here I am in 2018 and I noticed how expensive my energy bill was getting so I called JCP&L, my local provider, to discuss. They had brought to my attention that their rates for energy delivery was 45% cheaper than what I was paying with Viridian. The ***L rep and I looked back for the past 6 years and it showed that I was over paying my energy bill over $1,000 per year. Shame on me for not noticing sooner. I called Viridian to cancel my services and that I was going back to ***. I informed them that I was filing a complaint with the Revdex.com because they never notified me that my program was for 1 year, nor did they ever send me notification that my rates were going up. They then informed me that they would not be able to discontinue my service for 2 billing cycles. This is where the conversation got heated. I dared them to send me a bill, beyond the date of requested cancellation. Yes, I understand that I would owe them a pro-rated amount since I cancelled my service mid-cycle, however, I wanted my cancellation to be prorated to the date of requested cancellation. After much heated conversation, they finally agreed and gave me a cancelation case number, which I supplied to my current carrier. Well today I received my energy bill and those SOBs are charging me for the entire month. Good luck getting that check. Buyer Beware. NEVER do business with this crooked company. I encourage everyone to reach out to EVERY social media outlet to warn your friends about this company. Energy is a deregulated industry, so other than the Revdex.com their is no assistance for this type of issue. Shame on you Viridian for STEALING money from hard working Americans!

When I contacted Viridian about my high gas rates compared to the local utilities and wanted to drop them, the rep immediately dropped the rate by 35% to try to keep me. Buyer beware and check their rates with your local utility.

Cincinnati Bell Energy ridiculous business practice, consumer beware. I have been a customer of Cincinnati Bell Energy for over 5 years and they almost doubled my energy rates overnight without a notification, but if I sign up for another 12 months they can lower it to what it was prior to the increase. I understand I was on a variable rate and can justify a slight rate change, but almost double overnight. They say it's because their rates increased overnight because it is the middle of winter, costing me almost double my monthly rates. If I had stayed with Duke energy in my area my rates would have been virtually the same as what I was paying from Cincinnati Bell Energy. It sounds like a scam, but since you are not under contract they can do whatever they want and don't give a rats rear about loyal customers. I know they do the same thing with customers using their phone, internet, and cable services when outside of the contract they almost double their costs, if you don't catch it ahead of time so I should have known they would do the same with their energy services. They've said they can't reduce my rate back to what it was unless I sign up for another 12 months and then it might take 2 months for it to take effect. Shady business practices!!! Consumers beware...

NOBODY PICK UP THE PHONE, NEVER!

MDG&E sends a fast talking salesman to my door - For the first part of the meeting I thought it was the electric Company PEPCO then I thought it was another "additional supplier". It turned out I canceled my contract with Liberty Power - then they called and said it would be a fine for early termination. I said Oh I don't want to do this...it's not cheaper and Liberty Power was always good customerservice However the Lib Pow Guy said OK we will just have you come back and take off the termination fee. Meanwhile I called to cancel my MDG&E - but now I find it's too late. $240 Termination fee.
At this point I don't know all the dates, (I was over the 3 days) but am mad at myself for falling for this kind of thing. I see now - Not only at Revdex.com but hundreds of complaints on line. Many are those like nine, wake up too late and they do the $240 termination fee. Since they won't refund any of these it seems to be their business model. If they're so dependent to this they may just keep this up they won't even have to supply Gas and Electric.
I would like to warn people against dealing with THIS company and NEVER open the door for a stranger. Good Advise but sad to say it. At best you'll be filled with self recrimination for not researching a deal or even using 2 minutes to check Google!
I'd like them to take some responsibility and at least split the $240 the termination fee since I made a mistake on what I was told and was with them a week due to the mistake. I'd like to have the someone put pressure on them to either charge less and tell the truth or stop with the amazing mobile sales force
PS Even the one positive review on this site was also not so good.