Victorian Trading Company

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11896873, and find that this resolution is satisfactory to me
Regards,
*** *** Ii

To whom it may concern, Customer *** *** was issued a refund check back on 3-13-for the amount of $for the return on her telephone. The check was mailed out on Monday 3-23-check #***. The check was mailed to *** ** *** *** *** ** ***.
Please let us know if you have any further questions or concerns.*** ***

This was an earlier complaint The return and refund was issued on 3/7/back to the original credit card

--------- Forwarded message ----------From: <[redacted]>Date: Sat, Oct 29, 2016 at 8:00 AMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to ...To: [redacted]I WANT TO THANK YOU FOR YOUR QUICK RESPONSE TO MY COMPLAINT. ...

I WOULD LIKE TO ADVISE YOU THAT I FINALLY RECEIVED THE ITEMS FROM VICTORIAN TRADING TODAY.  ONCE AGAIN MANY THANKS FOR YOUR QUICK INTERVENTION.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To whom it may concern,
We are sorry to hear of the passing of your father. We have checked into both orders you are inquiring about and neither have arrived back to Victorian Trading Company. I have tracked both orders since you mentioned our smart label was used however there is no record of...

either return. We need some additional information so we can look into this further. Can you please let us know when these orders were sent back? Were you given a receipt from the post office? We hope to get some more information.

We received a mail order from Patricia [redacted] on 7/17 for 3 items with check # [redacted] for $99.85.  Her 3 items totaled $99.85 and she did not include shipping and handling.  Source codes generate promotions such as free shipping and the source code that was provided did not generate free...

shipping so customer was charged $9.95 for shipping.1 item (fairy door necklace) $19.95 was shipped out 7/21/17  w/partial shipping the total came to $23.93. The 2nd item (Jezebel Ring Bracelet) for $ 49.95 was no longer available and a refund was created.  THe 3rd item (lace parasal) $ 29.95 was on order and not available to ship until the 2nd week in September.  This notice was on the packing slip of the first original item, letting her know about the backorder.  Customer called on 8/7/17 wondering where the rest of her order was.  She was told the parasol was on order and would not be able to ship until mid September and that the 3 item was no longer available. A refund check would generate for the left over monies when the order is shipped complete.  The customer did not want to wait until the backorder arrived in to receive her refund check.  We cancelled her orginal order and placed a new order ($29.95) with the monies on her account.  This left $45.97 to be refunded.  Her Parasol is due in just a few weeks and we will get that right out to her.  We certainly apologize for this misunderstanding and confusion.  Since the free shipping was not applied to her original order with the source code, we will certainly issue a refund of the $3.98, that check should arrive within a week.We hope Ms. [redacted] understand that this was a misunderstanding and we would like to restore her faith in Victorian Trading Co.  With her refund check she will receive a coupon to be used on her next order if she mails the check back to us to apply to her order.We hope you will remain a loyal customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Sorry did not see the response box until now. The 7-10 working day period has not yet expired, but to date no check has been recieved.
Regards,
[redacted]

Ms. [redacted] placed an order for the Rosetti Desk on our website on 3/4/17.  Furniture does take longer delivery time as it has to be scheduled with a freight company.  The carrier that we do use picked up the item on 3/15/17 from our warehouse, they attempted to call the customer on 3/23/17...

and 3/24/17 to schedule a time for delivery.  VTC called and talked to Mr. [redacted] on 3/28/17 and gave him the phone number for the freight company so that he can call and set up an appointment for delivery.  It was confirmed on that day with the service that they will be delivering it on 4/3/17.  We do apologize for the miscommunication from our Customer Care Center to Ms. [redacted] regarding this matter.  This matter has been taken care of and customer has received the item.

We put a refund check into the mail for the amount of $269.95. This check was issued to [redacted] and was put into the mail on 12/29/2015.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:All of the information was incorrect. My address is NOT [redacted], it is [redacted]. Again the incompetence reigns.
Regards,
[redacted]

To whom it may concern,
We are sorry to hear that the good did not arrive in time for the Holidays. We have received customer [redacted]'s order back and we have refunded her in full which is $61.90 is US Dollars.

Customer [redacted] has returned several items from an order placed 4/17/2014 as well as items from a 5/8/2014 order. When we track her return through the post office through the label she used these items were not returned back to us until October 2014 which was 5 and 6 months past customer's order date. Therefore due to our return policy customer is only entitled to an instore credit for all items returned since the return has exceeded our 30 day return policy. Our return policy in printed on the back of our packing slips which customer filled out and returned with merchandise. Our return policy is also printed in every catalog as well as online. Customer is also claiming on her packing slips that she filled out that she returned 9 items however only 6 were in the box. We will take care of all items returned and will send a credit voucher in the amount of 128.96 to customer. Please see attached document showing when return label was created and when customer returned merchandise back.

To whom it may concern,
We have processed customer's return on the rosepetal dream felted wool drape on 1-21-2015. Customer originally paid with a check so therefore a check from Victorian trading Company will be sent to customer in the amount of $99.95. The original cost of shipping and...

handling is not refunded which this is stated in our catalog, online and on the back of packing slips. Customer will receive her check within the next 7 to 10 business days check number [redacted].

To whom it may concern, The address of [redacted] is listed on the customers account as the billing address however yes the actual ship to address is [redacted] which is where the telephone and the record player customer ordered was shipped to.  Please see attachment showing this.Thanks, [redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want to make clear however, that the issue was not just  that the item did not arrive on time for Christmas, but that the charge was made to my credit card and the item mailed at my expense, despite my expressed request to cancel the order! I am glad to have this over with and will never again deal with this company...It's bad business!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Customer [redacted] called VTC on 1/27/17 indicating she would like to return the Coat Dress that she ordered.  We then put a return label in the mail to her.  March 2, her return was received and  processed for $129.09.  Another credit of $5.90 was credited back to the...

account on 3/15.  These credits were credited back to the original card that was used and done in a timely matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, pending actual notification from my credit card company indicating that the credit has been posted.  
I am disappointed that the company would not work with me directly by responding to my emails and letter, causing me to take this avenue through Revdex.com to get assistance in this matter.
Regards, [redacted]

Customer [redacted] placed an order on December 11th 2014 for a hemingway pencil cup. There was such a high demand for this item that we sold out of a few shipments. We have since received a large shipment in for this item and currently have over 700 in stock. I am showing that on...

1-14-2015 customer called to cancel her order. The order that customer placed T[redacted] has been cancelled per customer request. We have the item in stock now and if customer is interested in placing another order please call us at ###-###-####. We are sorry for any inconvenience.