Verus Healthcare

Billing sent me a bill with a late fee on it when I have a zero balance.
I have been making payments since before I received a bill, they were being applied to a different account so I called to amend that. I made one final payment after that and I still received a bill with a late fee applied this month. I called to talk request the fee waived if I pay right then and was told that I have a zero balance. So, why did I get this bill? But they had no answer for that.

This company lied to me about the cost of their service. Took advantage of my elderly father.
This company told me that they would supply a bipap machine to my father absolutely free at no cost to him. They told me he would receive statements and that it would be covered by insurance 100%. My father received a bill that said past due and he paid it. When I called to discuss this matter with them they told me my dad had not met his deductable yet, this was never disclosed before we used them. I think this is a terrible thing to do to a retired vet who is on a fixed income and just lost his wife and is trying to figure out life. They should be ashamed of themselves, just tell people the truth.

Verus Healthcare is billing for product I neither ordered nor received.
I have ordered product from this company two times. They started billing me months after the first shipment claiming it took that long to get the insurance company approval. Then I started receiving monthly charges from last year and Jan - June of this year for product I did not order or receive. I have tried to reach out to them 3 times via email, three times via phone and once via Facebook messenger. When I finally got a hold of someone (Deljuan) last week, he told me the monthly charges were for machine rental. I explained that I own my machine and owned it long before dealing with them. I told him that these invoices are for product I did not receive and asked for proof of shipments. They cannot provide proof. I told him that I will not be paying these invoices. I do not want this going on my credit as these invoices are fraudulent. I paid for the shipments I believe I got and my wife mistakenly paid an invoice that we should not have (we are diligent about paying bills!).

Billing Issue: Being assessed a monthly charge for $49.06 for a product (cpap humidifier) that I never ordered nor have I ever received the product.
Versus: cleared $392 of erroneous billing charges but has continued to bill me for the same item on a monthly basis. Customer Services never picks up open calls (stayed on hold for over 1 hour before hanging up). Currently being billed for $163 for something no item description *** Spoke to a Customer Services rep when they contacted me and she deleted the $392 charge but did not resolved the reoccurring monthly billing charge of $49.06

This company seems intent on selling as much cpap equipment whether replacements are needed or not. My machine was rented and after 13 months, it became mine. Shortly after that I was called and told I was entitled to a new machine which I didn't need. They argued with me, insisting that medicare said I had to replace it. I wouldn't order a new one and they angrily hung up saying they would call me again in a month. Recently the water box on my cpap began to leak and I called for a replacement box. Since then they have not sent what I needed. When I called to find out where it was, they said I had to see my doctor first and get a new prescription. I gave them my dr.'s name and number, which they couldn't even locate at first, and after calling me back, they found it and said they would contact him. They claim they faxed the dr.'s office twice and didn't receive a response. My dr. said they never received anything from them. Again I received no equiptment, although I did receive something I hadn't even ordered. I was without my cpap nearly 7 weeks, which was a very big problem for me. They never called me when they couldn't send the order, never contacted my dr until after many phone calls to them and when I threatened to report them, they said I could speak to a supervisor. I was on hold for 15 min. and then was told the supervisor would call me back, which they never did. I told them I was going to report them to whomever I could and hung up. My dr. found me a local supplier and I had what I needed in 2 days. I think Versus gave me such a run around because I wouldn't order everything they wanted to sell me. Buyer beware. Don't be browbeaten into ordering things when you don't need them.

Verus claims they sent my medical supplies on 9/14/18; Never received package and since they waited to bill me 12 months later 9/10/19 *** and *** tracking can't help me. Now I'm stuck with paying for something I never received. Verus sent me prof of delivery receipt but that means nothing because it never was delivered to my address or signed for.
Product_Or_Service: cpack supplies
Order_Number: ***
Account_Number:

Verus did not refill a prescription for a replacement CPAP machine and did not communicate that there was a problem. When I called I was told that the doctor's chart notes were needed. It had not contacted either the doctor or me. I called my doctor who sent in the chart notes. In checking on the refill again, I was told the chart dates were not timely. Verus had not notified either the doctor or me of the problem. The doctor sent in new chart notes, and after not hearing form Verus I again called and was told there were issues that it was reviewing.

Frustrated from their failure to fill the prescription I asked my doctor to send a prescription to a competitor company who filled it immediately. Verus has serious problems communicating and with other issues too that the competitor did not have.

The company is charging me for supplies I never got. Attempts to call them to resolve issue and not one answers.
I have a CPAP machine and need supplies for it monthly and received a box of minimal supplies in February 2019; it was not a complete order, I attempted to call to get the rest of my supplies as I need them for my medical issues. I have not been able to contact them or get a hold of them for 8 months now. I have also not received any supplies however they keep sending me bills for supplies I've never gotten. I have asked for an itemized bill and was hung up on. I also asked for an explanation of the charges and was transferred and told I would be called back. They never call back . Then I was sent to a collection company despite them saying they are investigating the issue. That collection company was also contacted and they refuse to give me a itemized bill as well and subsequently auto drafted money from my account without my authorization. I put a stop payment on the transfer to my bank and they are still not and have not been in contact with me despite me efforts to contact them.

I purchased a CPAP machine from verus healthcare on December 2017. They are still charging me monthly bill until now.
I purchased a CPAP machine from verus healthcare on December 2017. I paid hundreds dollars down payment. They said I need to pay monthly bill for 13 months to completely own the CPAP machine. However, it has been 18 months already. They still keep charging me monthly bill. I called them twice one month ago. Two different customer service representatives answered the phone, but none of them could tell me the specific time when the monthly bill would stop. One of them said he would call me back but never did. My account number is: XXXXXXX

Actually less than one. They are billing me for goods I never received. I have contacted my insurance company because they have been billing them for CPAP supplies that were never received and they continue to send bills every month. I am so frustrated with this company. I asked to be removed from their list but they continue to call. This is a horrible, company and I hope no other individual gets into this. Find your supplies locally so you now exactly what you are getting and send in your own claims to your insurance. I have asked over and over to speak with a manager but I can only speak to the 800 number which is being answered in Asia.

Verus Healthcare called for supplies for sleep apniea (Mar 2019) & ask me do I need supplies, I said how much, they said $12 or $14 , I said OK , when I got the supplies box at my home address, I did not open it, because I don't need it right away. Now I got a bill on 04/29/2019 for $114.27 , I called the Company I said you told me $ 12 or 14, Rep said no, I have to pay 114.27 I said I don't need it & they send me the return shipping label to return the box (which I did not open it) I went to post office to return on 05/01/2019. Than again I got a another bill so I called again 05/14 , Rep said we got the box , rep said ignore the bill. I got another bill again on 06/25 for 19.88 and again on 07/11 $34.88 so I called each time & they asked me the same information which I gave 1st time , I am tired explaining same thing over & over. (I am sure they charged to insurance Company too the box I returned). My request is Please STOP calling me. Items totally returned 100% without opening the box.
Product_Or_Service: Supplies

Incorrect billing charge for CPAP supplies, and I have repeatedly called to dispute this (at least 5 - 6 times), and no resolution has been done.
Incorrect billing charge for CPAP supplies, and I have repeatedly called to dispute this (at least 5 - 6 times), and no resolution has been done.

Invoice # XXXXXXXX - $86.37 was charged to me for CPAP supplies that were mailed out to me on the premise / statement from the Verus sales representative in February that they will not be charged to me because the original nose mask was not working for me due to a nasal congestion. I agreed to the rep's offer to send a mask / headgear that cover both nose and mouth - again based on his statement that there will be no additional charge for that.

Once I got the statement with the incorrect charge, I called to dispute, and the Billing department did not do anything about my issue, and did not write down notes for that initial dispute call. I've called 3 or 4 times after that, nut Billing will always say somebody will get back to me, but nobody has, up to now. My recent statement now has an added late fee plus the threat to send to a collection agency.

Just today, I called up the corporate headquarters 800 number - 1.800.487.5566 - seeking to escalate the issue, but they still patched me to the Billing number - where I got put on hold for the 2nd time today - 6/20/2019 - for the longest time, and I just had to hang up.

I'm seeking full attention and resolution of my Billing complaint with Verus Healthcare : reversal of the incorrect $86.37 charge plus any late fees / penalties added because of that.

This company has sent me products I did not order, billed me for products I did not receive, and billed my insurance company for these products.
I have spent over 4 hours talking with Verus trying to straighten out this problem with no results. They continue to either send me supplies or bills. At the same time they are fraudulently billing my insurance. The amount billed me is very small, but my insurance has been billed over $1500 for products not ordered or requested.

Verus is charging me for cpap supplies I sent back and additional ones that I never received.
I ordered cpap supplies on 3/1/19 and Verus sent additional items that I did not need (extra filters and cushions). I called them and they sent me a *** label to ship these back. The label expired, so I had them send a new one on 4/2/19 and sent the extra cushions and filters back via their *** shipping label. I paid Verus $192.05 to cover the items that I ordered, received and kept, which shows as paid. However, I received a follow up bill invoice XXXXXXXX for $41.06 Due May 13th for the extra cushions and filters that I sent back in April. I called in and refused to pay for this invoice, as I had sent the items back in April. Verus stated that they did not receive the items from *** and that they would look further into it and call me back. I missed their call and attempted to call them back to discuss further, but I encounter the same issues each time I talk to someone there. To make matters worse, I just received a new additional bill for $36.54 for more cushions and/or filters that I did not order or receive on 5/1/19 invoice XXXXXXXX for $36.54 Due by June 5th. I called in again today June 3 to discuss both invoices, as I am not going to pay for items that I did not keep for the first referenced invoice or items that I did not order, receive and keep for the second invoice. I also asked to speak to a Manager and they say someone will get back to me. I am concerned at this point for several reasons, 1) they are sent additional items that I did not need and did not order 2) they are showing me as having outstanding bills even though I sent these items back via their *** shipping label and 3) now they are sending additional invoices when I have not ordered or received any new items because of the initial mix up. My account number is XXXXXXX, I have been calling billing question number XXX-XXX-XXXX. They should also be able to see that the *** label was used even if *** somehow did not get them my return package. From looking at other concerns and reviews online, this company tends to do these kinds of things. I would like both invoices removed, as I am not paying for products that I did not keep and/or receive (for second invoice). I would also like them to disable me as their customer, as I refuse to purchase anything additional from them in the future.

I LOVE THIS COMPANY, THEY ALL WAY KEEP ME ON TOP WHEN ITS TIME TO
GET NEW EQUIPMENT..

- order takers speak in very broken english. I spoke with management who promised an english speaking person---- never happened in next two conversations.
- needed a replacement for defective hose which broke early into use. borrowed hose from friend until I could get replacement. Spent many minutes trying to explain situation to two employees who could not understand what I wanted. Could not be connected by rep. to a manager who could understand and help.
I give up.
Too many suppliers available who can make situations understood, have backup mgmt for approvals than to deal with is like varus.

see Attached documentClick here to Get the File - use the Password: 3C1782DAhttps://bluecomplaints.Revdex.com.org/attachment/?c=13465910

Everyone at this company is inept. I shall explain...On December 31, 2018 my CPAP machine's humidifier stopped working AND developed a highpitched whistling noise. I called Verus on 1/2/19 and was advised a new CPAP dreamstation machine would be shipped out along with tubing, masks, headgear and filters. A few hours later I received a call from Verus telling me that I wasn't eligible for the new machine until 3/20/19 and that the representative who had given me the incorrect information had been fired. I did receive the other equipment BUT no headgear and the filters were for dreamstation and not for the Respironics machine I have so I called to advise Verus of that. The representative argued with me telling me she couldn't ship out a new headgear because it was included in my order and that the filters would fit my new dreamstation. I told her that I DID NOT receive the headgear in the order nor did I have the dreamstation yet because I wasn't eligible for it until March. She was so argumentative but finally agreed to send me the headgear. I received several calls from Verus informing me that the company had sent requests to my doctor to issue a prescription for the new CPAP and it hadn't been received. Then Verus called me once again informing me that a prescription was received but the pressures were not included. I called my doctor's office and while I was on the phone the nurse faxed the prescription, including the pressures, to Verus. I next called Verus and the rep said there was no information in my account noting that there was an updated prescription. I waited a few days and called back again and finally was informed that all the information needed had been received from Verus BUT that it was my responsibility to call on March 20 to request the new CPAP machine. I explained that if I was eligible to receive it on March 20 that it should be DELIVERED to me on that date. I also explained that I had received the Medicare statement with the fraudulent billing of the filters for the new machine which I do not have in my possession! No one at Verus could comprehend what I was saying. I asked for a supervisor who was also as inattentive as the representatives. Today I received an email notification which states that I have requested the new machine to not be sent until 3/20! Does no one at Verus understand that if I'm eligible to have the new machine on 3/20 I should have it on that date? In the meantime the machine I have STILL WHISTLES & the HUMIDIFIER NO LONGER WORKS and I HAVE NOT had a good night's sleep since 12/30/18! I'm contacting Medicare and Tricare tomorrow to report Verus' fraudulent billing practice and I'm searching for a replacement company.

Billing my insurance for a surplus of unrequested CPAP supplies monthly. Entrapping me to use their Co. by not letting me pay off rental fees.
On June 23rd 2018 I was referred to this company by my respiratory specialist. Before I agreed to have any equipment or supplies sent to me I asked what my out-of-pocket/co-payments would be. Their representative told me I was 100% covered, and wouldn't be charged anything for the CPAP or supplies. Approximately 2 months later I received a bill from my insurance provider for charges from Verus. I called Verus to question why I was misinformed about my expenses. I spoke to representative, ***, who offered me no help. I told them that purposely misinforming a patient of their financial responsibilities to obtain their business is fraud and against the law. She told me that if I didn't like the way they did business to switch companies. I asked to speak to her supervisor, ***, but was told he wasn't available and given an extension to reach him at a later date. I've since left numerous voice-mail for *** at the provided extension, but have never receive a call back. On December 6th 2018 I requested some specific CPAP to be refilled. I then received a bill for supplies on 12/6/2019 and 1/6/2019, but only requested supplies on 12/6. They again billed my insurance on 2/6/2019 for supplies I didn't request. I contacted my insurance provider about these charges and if I owned the machine so I could end my relationship with this company. I was told that after 10 monthly rental fees the CPCP is mine and can do what ever I want with it. She stated that Verus is doing something weird and hasn't billed me a rental fee since the first month. Basically they were entrapping me to use their company by not letting me pay off the pump by not billing my insurance. We then had a conference call with Verus in regards to the charges and the unbilled rental fees They stated that they sent me a surplus of supplies and will bill my insurance every month for what they sent. I explained that I only needed certain supplies, since proper care and cleaning extended the life of the original supplies which lasted me 6 months. I don't need or did I ask for this surplus. I explained to them that they are committing insurance fraud. When I brought up the pump rental fees and the illegal practice of entrapment and fraud, I was then transferred to billing. There was a generic voicemail that didn't identify who or where I was leaving a message. I have never received a call back. I've email the company at their customer support email, politely asking them to resolve this issue with the supplies and bill me my rental fee so I could part ways with this fraudulent business. I have yet to receive a response in two weeks. Every-time I call and bring up their fraudulent practices I'm rushed off the phone or transferred to a generic voicemail.

I keep receiving bills for a purchase that was made back in 2018! I made the payment but continue to receive bill after bill and now I have a late fee
I continue to receive bills for a purchase that was made back in 2018 for medical supplies. They worked with my insurance and I expected to receive a single bill with my portion of what I owed. Instead I continue to receive bill after bill after bill and after calling the company they can't tell me why. They informed me that I should ignore the payment if I already sent it in which I had and I proved it to them by sending them a copy of my HSA. I don't understand why if I made a single order from this company then why can't they send me a single bill for my part?