Verus Healthcare

I purchased my CPAP machine outright in 2019 with no insurance involved. I have ordered supplies several times and paid those invoices

Now I am getting billed yearly $54 and now again a year later for $100. I have not ordered any supplies or services. I called last year on the mis-billing and explained this at that time. That invoice was paid. Now I receive a new invoice for twice as much for no reason. Again, I paid in full for the Airsense machine several years ago but Verus keeps billing me.
I want this invoice removed and to never be billed from this company again .

Hand down the WORST company in the world. Have gotten my CPAP supplies correct ONCE over a 2-year span. They have sent me the incorrect supplies so many times I have lost count. They are a terrible company, run by complete is.
If the entire company ceased to exist, they would be providing BETTER customer service. Don't just stay away, RUN!

Received a bill in November, 2020 for a charge on February 5, 2019. I sent 3 notes asking why billed almost two years late and to question whether it had been paid or was billed to insurer, Received no response but have now been billed for late charges and threat to go to collection. Have paid all current charges since. Finally got through to billing whose response was to call the insurance company. I asked to speak with manager and was told he was in a meeting but would call me back that day. Obviously they haven't.

Verus Healthcare is a great place to get CPAP equipment and supplies. They are a Medicare approved DME provider with affiliates all over the country so you get your equipment quickly even if they're across the country!My sleep specialist started me with them over 5 years ago and I never had a problem.
When I didn't use them for a year they called to see if everything was okay, but a new Doctor used a different provider to get my equipment. Luckily I had plenty of supplies since Verus kept me up to date until now because the new company only bills Medicare and NEVER contacts me.
My only problem is that when someone calls from Verus there is no caller ID.

I received an Past Due invoice (# XXXXXXXX) Account # XXXXXXX with date of service 03/30/2019 in the amount of $27.17. In my attempt to clarify this
I called and spoke with representative and explained that I was not familar with Verus Healthcare and the service provided. From what I understood the service was for Cpac equipment or supplies which have not been used for two years or more.
I was put on hold and finally disconnected and within a week received another invoice with an increase late charge. Please help, thank you.

Verus said they would get approval from my health ins then send me covered CPAP supplies. They never got approval but are billing me for $1540.95
As of 4/23/19, Verus said they would get approval from my health insurance company then send me covered CPAP supplies. According to my insurance company Verus never got approval but still sent the supplies and are sending me a bill for $1540.95 plus late fees. I've called Verus twice and have not gotten anyone who can resolve the situation. The first call said they would re-bill the insurance company. The second call could not figure out what was going on.

Account number: XXXXXXX
Invoice number: XXXXXXXX

The reason I'm requesting help from Revdex.com is because Verus waited for 9 months and then surprised me with a bill. Then I called twice and made no progress. I've also read many online ratings stating customer complaints have not been resolved.

I feel I need to proactively solve this or they will continue send me an invoice and late fees

I would like the bills to stop and also receive a confirmation by e-mail or snail mail in writing confirming that the bills will stop.

This company scammed me and hit me with over $1,000 in bills for a Cpap machine. I have health insurance and after switching from this impossible to deal with company, I do not pay at all for a new machine and supplies from a different company. It is covered by my insurance plan. Verus verified all my insurance info before sending me the machine. They said everything including monthly supplies that would send was covered. 5 months later I started to receive bills. In an effort to keep this short, they continually lied to me and claimed they accepted my insurance and the billing issues would be rectified. Ultimately I found out they did not accept my Insurance, and never did. Lying about accepting my insurance was a scam so they could bill me on a delayed billing system that left me with 7 months of bills by the time I figured it out and got the machine back to them. Not to mention the first month the machine was useless because they could not figure out how to send me the mask that actually was compatible with the machine they sent. Absolute horrible experience. I hated being scammed and lied to by these people.

They have been my vendor for CPap supplies. I keep receiving a bill account XXXXXXX invoice XXXXXXXX. They never billed as required.
I have been using them since my original supplier. During this time they have over charged. Failed to met agreement between Insurance, supplier and myself. Now they are charging me for a shipment without even billing the insurance. I have email, left messages and even called only to be shuffled around and exnored. My insurance has informed me they only need to bill them than they will pay it. I sent Venus Healthcare a letter telling them as much. Again I received a delinquent notice. I am not sure you can help but would appreciate any assistance

Recently received a bill- $1132- from Verus Healthcare from last july for cpap supplies that they said would be eligible for my insurance coverage
Last summer (2019) my local supplier for my cpap supplies transitioned my business to a national co. (Verus Healthcare). They called me around that time and said I was eligible for copayment through my insurance to get fresh supplies and asked if I wanted to have them sent. I agreed. In January of this year, I received a bill for $1132.56 for a date of service of 7-10-19, saying there was no insurance copayment eligibility etc for that transaction. I never would have agreed to have anything sent if it was not going to be covered by insurance and I'm not sure anything was actually sent at that time.I called Verus 2 weeks ago and asked for a supervisor to call me regarding this and no one called. Today I called back, waited 20minutes on hold for a supervisor but apparently no one was brave enough to talk to me so I talked to the regular representative to request tracking numbers and itemized invoices. I received another bill for this transaction this past week, stating if payment is not received within 15 days, a service charge will be added to my bill. I also asked about returning anything I have to them and they said their policy is 30 days from receipt. Kind of hard for me to send anything back within 30 days when I didn't receive a bill until close to 6 months after the fact that I supposedly received a shipment. To say the least, I am very, very,very upset with this situation. I will appreciate any and all help with this. Can you provide me with advice/info on how to contact any other entities that can support me in this debacle? What legal rights do I have? I will be looking into legal representation etc. Thanks

I tried to order some supplies for my C PAP machine. The company told me all the supplies were 100% covered by insc. then sent me a bill for $587.67
In October, 2019, I contacted Verus Healthcare, where I have gotten C PAP supplies before since the company I used to get them from in Kansas City, Ks. transferred my information to them and was told I would need to get my supplies from them from now on. When you call them, they tell you ALL CALLS are RECORDED, Ok, I have no problem with that, it sounds safe for all of us. As I was trying to order some supplies, I asked several times. WILL THIS ALL BE COVERED BY MY INSURANCE? I was assured it was 100% covered. I asked the the lady I was talking with to double check. She said she would and would call me back. She called me back a day or two later and again assured me EVERYTHING was covered by my insc. and it would cost me nothing. I said ok, please send me the supplies. I was quite surprised when I received a bill for $587.67 in January. I called Verus Healthcare and was given the run around. No one could explain why I was told it would not cost me anything and then I am changed the $587.67. I kept asking several of the people I talked to, to find those "recorded" calls and listen to their sales woman guarantee me everything was covered by my insc. I kept asking for someone to call me back and explain things to me. No one ever called except....a lady called me last week to ask me to to order MORE SUPPLIES. I explained to her in an irritated voice my complaint about the last order. She assured me she would have someone call me back to talk to me about this, No one has called, As I explained to several of the people I talked to, I have no plans to pay the $587.67. They lied to me about it being 100% covered by incs. That is false advertisement, I told them I didn't want the supplies if it wasn't covered. They assured me it was. Where are their recorded calls to prove me wrong? Whey can't someone call me and talk to me. I don't believe I should have to pay this bill and I don't plan to. I think they are a very dishonest company cheating people. How many other people have they cheated in the same way they cheated me? Why can't they just call me back? I received a bill from them today saying I have 15 days to pay or I will be sent to collections. That will ruin my perfect credit. Is that how they scare people into paying an unfair bill?

Medical supplies ordered before the end of the year (after deductible was met) delayed/Canceled by Verus until new year when they require new payment.
On December 20 or 21 I requested a refill of my CPAP supplies. My deductible with my insurance company had been met for the year so I would not be charged directly. I received a request in the mail to send in my SD card to verify compliance (before the end of the year). Sent it in to Verus the same day, and received my card back promptly (before the end of the year as I recall. After receiving a letter from Verus in January asking me to call in to clarify a problem, I called in to be told my account number was wrong in their system. It had not changed the entire year 2019, and was still the same on my insurance. They told me it was wrong in their system (off by one or two letters/numbers). Not my fault. As I said it was correct for the rest of the year when I'd ordered supplies previously. I was told my supplies would be coming shortly. However I was also told at the time that they had been trying to call me repeatedly to get this rectified. As I told them at the time, I've been getting multiple calls without proper caller ID (which I don't answer directly for fraud avoidance reasons) and the messages being left were unintelligible as to the person/company they represented/number to call back/etc. - mumbled or unintelligible attempts at English. The caller ID also reported nonsensical return phone numbers which were not legitimate. I had no reason to suspect that the phone calls were from Verus employees or representatives. This week I received a phone call which also misidentified the caller - but which had an intelligible phone message. When I called in today to find out what was going on and where my supplies were, I was told I owe around $350 since they had cancelled my order from December since they "couldn't get a hold of me" and that they'd placed my "new" order when I'd called in in January - on the new billing cycle for my insurance. This at best smacks of deceptive practices on their part, or at the very least poor hiring practices for telephone customer service persons who have to leave messages on voicemail or answering machines. I was just looking to get my supplies in December, since my supplies were worn out and my deductible for the year had been met, so I would not incur the "new year" fees. I currently have duct tape holding a portion of my mask together since the plastic has broken during the interval between the December order and today.

Was told bill was set amount and later got on 4x the amount. Spent 4 to 5 months trying to fix and no help.
I called to order breathing mask supplies. Specifically asked what the cost was and was told about 70 or 80 dollars. I'd asked because I know my budget . I agreed based off price given and only because of that. I confirmed on the order day again of the price. Only to later be charged $300 plus and also now have late fees. I've spent 4 or 5 plus months trying to resolve the issue. Spent countless hours resubmitting insurance I for and calling to request a manager to no resolve . At this point I feel like I've been played and ripped off . My time is important and being ripped off is not ok. I've been threatened with credit report and collections . I have an 808 credit score and will not have it tarnished by company greed and lying from a corporation . I'm requesting your help in the matter . Thank you

Verus's billing practices leave a lot to be desired. Got a bill 7 months after the fact. They want me to pay $186.67 in 15 days or they will charge.
I have a representative call me each quarter from Verus to order Cpap supplies. They usually have always told me what MY cost will be if my insurance deductible hasn't been met and I tell them if I'm going to order the supplies. They have failed at this a number of times as I have had a GREAT deal of problem with them in the past and was adamant that this was the way I wanted it - as well as wanting a bill immediately after I would order the supplies. They have failed at that miserably. I had an issue in the past with their billing in that they waited a year and two months and I got this "phantom" bill in the mail and didn't know why. They told me that it was because of the insurance company's failure to satisfy the payment as they are supposed to. Not my problem. IF they had sent me the bill I would have paid it - a mere $17 dollars and change - but the fact that they waited a year and two months to send it, is what prompted me to get on the phone with them and lay out the way I wanted it done if I was going to purchase Cpap supplies from them. They are NOT the only game in town.

At any rate, that bill was paid. Now again, in December I get a bill for $186.67 that they told me on the phone - that they "missed" sending out even though I have ordered supplies from them after the May bill they sent in December and paid for supplies. Now they send me this bill and want me to pay within 15 days - again 7 months late getting it to me - and if I don't pay in 15 days, they're going to add service charges to the bill. I am trying to reach their corporate leaders with correspondence and intend to drop them after this. But I'm sick and tired of getting bills a year and two months, or 7 months LATE because THEY "missed" sending it out. I have been unsuccessful in trying to find who their corporate leaders are so I can contact them. Whether I pay this bill or delay it until I can find out how to reach them is yet to be decided. I thought about paying them back dividing the amount into 7 monthly payments just like it took them 7 months to send the bill to me - again LATE by 7 months. I'll likely pay the bill and be done with them and still intend to seek out their corporate leaders though I doubt anything will be done even if I did find out how to reach them.

I am filing this complaint largely because this has happened to me incessantly for several years and I have been begged to "give them another opportunity" to serve me properly because of MY "loyalty". Well that loyaltly has been destroyed and I will seek out other suppliers and give up on Verus. I am completely and totally dissatisfied with their service which - in the beginning - when I first began with them, was superb. They have consistently gone downhill over the last several years and I'm sick and tired of dealing with it and getting bills months and months and months AFTER THE FACT!!

Thank you for providing an opportunity to file this complaint. But they can stick the proverbial fork in me because I am done with Verus for good.

Verus Healthcare has resumed billing me for old charges that they agreed to drop in August 2019.
Verus failed to provide documentation requested by my insurance company for nearly a year including whether they were in or out of network, causing me to be charged for services that would have been covered by insurance. Finally, after months of calling, Ron at Verus Healthcare made an agreement with me on 8/16/19 that I woud purchase the CPAP machine I had been renting and that we would cut all further ties. I agreed to pay $250, confirmation #XXXXXX.

On August 28, 2019 I received a bill with a date of service of May 28, 2019. I called Verus and asked to speak to Ron, who had promised me that I would not incur any further charges from Verus. I was hung up on. I was later able to have the charges reversed.

Other bills since received:
account # XXXXXXX
Invoice XXXXXXXX
Date of service 5/28/19 CPAP machine Amount $118.87 due 10/14/19

invoice XXXXXXXX
Date 5/28/19 CPAP machine Amount $40.10 due 11/20/19

invoice XXXXXXXX mailed in October
Date of service 6/28/19 CPAP machine Amount $40.10
plus $40.10 past due 11/5/19 total due $80.20

invoice XXXXXXXX mailed in November
Date 6/28/19 CPAP machine Amount $40.10 plus $40.10 and late fee $15 total due $95.20

I used this company once, over a year ago for some medical supplies. I keep getting billed over and over. I have already paid this bill twice.
I ordered medical supplies from this company over a year ago, and they keep billing me. I paid the initial bill immediately. I kept getting billed again for the same amount, so I contacted customer service. I finally got ahold of a woman named Nancy ***, she told me that the bill amount was correct and to pay it. So I did. I have just now received ANOTHER bill for the exact same amount. I have never ordered anything from this company except for that first initial time. I have proof of Nancy's email, copies of my cleared checks and everything. Her email address is

They call me up out of the BLUE and asked me if I wanted some accessories for my cpap machine I said yes . They send acc then bill me $59.17 . when I ordered it not one WORD was mention about cost !!!I called to complain and they stated for me to turn they in to the B.B.B. SO here I am ***
Product_Or_Service: cpap acc

Verus sent an order (that I did not place) to an old address of mine and then sent me a $200 bill.
Verus sent an order (that I did not place) to an old address of mine and then sent me a $200 bill. Any time I tried to call them to resolve, they would place me on hold for 20+ minutes. They suggested I reach out to *** to resolve issue. Again, I didn't ask for the supplies nor did I receive them.

Verus' sales department called me to sell me CPAP supplies 'at no cost to me' through my health insurance. I then received a $191.46 bill.
Date of service: 5/10/19 Account # XXXXXXX Invoice # XXXXXXXX I was contacted by Verus healthcare with no existing relationship with the company. I do not know how they got my contact information. The salesperson who called me told me that they could get me CPAP supplies fully covered by my insurance. I told them that I had been buying my supplies online because the insurance plan I have still left me paying more than I would pay just purchasing the supplies myself. The salesperson said I was entitled under my insurance plan to new supplies every 6 months at no cost. I asked again, 'and you'*** sure there will be no charge to me, I was assured there wouldn't be a charge. I received the supplies (a new hose, mask, filters, and headgear) and then shortly after I received a bill for $191.46. I called the billing department and was told that my insurance didn't cover all of it, so I was responsible for the rest. I replied that when the salesperson called me, I was told repeatedly that there would be no charge to me for the supplies. I then asked to return the supplies to settle the issue, and was given an address and emailed a return label. I was subsequently told that I actually couldn't return the supplies, as they had already been opened. I was directed to the sales department, which directed me back to billing. I was told the sales department would have to clear the account, as billing could only accept payments. I called the sales department back again and left a message asking for a return call, when they called back I was told they would look into it and call me back. I did not receive a return call, so I assumed the matter had been settled. I then received a notice dated October 3*** 2019 from a debt collector about the account. I called Verus back and left another message for the sales department asking for a supervisor to please call me back to get this matter handled, I received no return call. I DID get a call from another salesperson trying to SELL ME MORE SUPPLIES, however. I called again today attempting to get the matter resolved, and was told by Adapt Health (the parent company listed on the bill) that they aren't handling Verus' clients and gave me another number to call Verus directly. After calling THAT number I was told that they would have the recording of the original salesperson's call to me to review what I was told and then call me back. I've been dealing with this for 5 months at this point.

The company I got my CPAP equipment from turned their clients over to other various companies at random. They turned my account over to Versus. I called them repeatedly to order a new CPAP mask. Each time, they did not have a record of any previous calls. This has been going on since May. Last week I get an invoice from them for $173.73. Then I find out that they have filed against my insurance and this is the balance I owe for three items. Items that I did not receive and one of which I never ordered (new tubing).

My insurance company called Versus and they were given a *** number as proof that the item had been delivered to me. The *** number is showing as not valid when I tried to track the number.

My insurance company will not cover a mask from another company because only one is allowed per six month period. My prescription has now expired.

I did not receive these items and this company has put my health in jeopardy as I should have had a new mask in May. As you can imagine, I am beyond frustrated with this company.
Account_Number: XXXXXXX

After paying a demand statement IN FULL, this company submitted 3 paid amounts to a collection agency for payment.
After paying an invoice 2 times and paying the following "demand statement" in full, the company was continuing to send statements of past due amounts. I contacted them regarding the August 2019 statement and was told to disregard, their acounting department was in transisition and my request would be "resent" to the escalation department (orig to escalation department request was 6/18). Did not get any return contact with company). Received a request for payment from a COLLECTION AGENCY for three invoices which were included in paid statement. In the meantime I have not been able to order my CPAP supplies until this has been resolved.