Venicom, Inc.

To Whom It May Concern:Thank you very much for providing us with the information regarding [redacted]'s complaint and we do appreciate the opportunity to respond to our customer's concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and...

ordering new [redacted] services. We also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order. The purpose of this is to ensure that every customer reads the terms and conditions which arc also reviewed throughout the sales and activations process including in an e-mail sent when the device is shipped. If these terms and conditions are not acceptable to the customer they have the option of returning the device within 14 days with no penalty. This is an attempt to avoid this exact situation.We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after 150 days of active service with both a voice and internet plan is completed without change from the customer directly through [redacted] and/or if the device is returned to [redacted] Fulfillment Center if the line of service is cancelled. When a customer changes anyone of these plans prior to completing their commitment we are unable to recoup this cost and not only unable to profit but actually lose the remaining purchase price we paid for the device. [redacted] has not contacted us to cancel within the buyer's remorse period and is currently under contract.We activated two Samsung [redacted] for [redacted] with new lines of service with both voice and data on 02110/2015. On 02118/2015 we received a call from [redacted] regarding her account. During this call [redacted] did ask what would need to be done to cancel services and was advised of our cancellation policy and that the buyer's remorse period ends on 02/23/2015, [redacted] advised that if she did intend to cancel the services that she would call us back to do so and was again reminded that the last day the account could be canceled without penalty was 02/23/2015.We received the first request to cancel services on 03/1312015. In this call [redacted] was advised that her buyer's remorse period had ended and the account was under contract, services could be cancelled but she would incur penalty from us as well as [redacted].It is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activation. At this time the account is under contract and cannot be cancelled without penalty. Please do advise us of your findings regarding this matter. Again, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed.?

Re: Venicom Account# [redacted]T-Mobile Account # [redacted]ID No: [redacted]Dear Sir/Madam,Our Company is in receipt of your correspondence, dated the 2nd November 2015, in-regards to the aforementioned customer.Firstly, Venicom Inc. dba Telecom Management Associates is a 3rd-party representative of...

T-Mobile services and equipment; this fact is made clear to all customers; not only by the sales representative, but through a recorded verification telephone call performed prior to services being rendered.During this call, the customer acknowledges they have entered into a contract with our Company, and are to contact our Company for all customer service needs on accounts for the initial 120-days of service.The Customer’s T-Mobile account was initiated on [08.22.2014], with the mobile device shipping the same day. The Customer contacted our Company on [08.26.2014], in-regards to porting in her current mobile numbers. The Customer contacted T-Mobile directly on [09.18.2014] and changed the rate plan on the account, which is a violation of the agreed upon contract. We spoke with the Customer on [11.04.2014], in-regards to the breach-of-contract letter, which was sent on [10.28.2014].The Customer was fully informed of, and agreed to, the contractual obligation to our Company on [08.22.2014], and again on [08.26.2014],[11.04.2014], with the Customer accepting a payment arrangement for the breach-of-contract fee on [11.26.2014]. The 120-day period ended on [12.30.2014], however the Customer changed the rate plan prior to this date – [09.18.2014]. The Customer subsequently defaulted on the payment arrangement on [01.22.2015].The Customer is bound by the ‘Terms & Conditions’ of the contract, and violated said agreement by prematurely changing the rate plan. As the loss, to our Company, is in excess of the $400.00/per line breach-of-contract fee, we continue to assert our claim in this matter. We will provide the recorded verification call upon request.Should you have any further enquires, feel free to contact our Company at [redacted] or at the above address.Sincerely,Office of the Controller

Thank you very much for providing us with the information regarding [redacted]’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and...

ordering new T-Mobile services. We also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order.  The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shipped. If these terms and conditions are not acceptable to the customer they have the option of returning the device within 14 days with no penalty. This is an attempt to avoid this exact situation.  We activated two Samsung G386T for [redacted] with a new line of service with both voice and data on 02/19/2015. The documentation provided at the time of the sale provides instruction on how to submit the final bill to T-Mobile for the early termination fee reimbursement promotion. As is stated in this paperwork this is applied to the customer’s T-Mobile account as a credit equivalent to the amount paid to their previous carrier for termination penalties, this credit does not cover the entirety of the customer’s final bill. T-Mobile has denied the paperwork submitted to them by [redacted] for the termination fee credit request. We are happy to assist in this matter the best we can. [redacted] will need to contact our customer service center at ###-###-#### to escalate this matter with our customer service team so they may assist in review of this documentation and escalate the request within T-Mobile.Please do advise us of your findings regarding this matter. Again, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed.  Thank You, Collections Services

Thank you very much for providing us with the information regarding [redacted] complaint and we do appreciate the opportunity to respond to our customer's concerns, First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering...

new [redacted] services, We also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order. The purpose of this is to ?ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shipped. If these terms and conditions are not acceptable to the customer they have the option of returning the device within 14 days with 110 penalty,We activated the ZTE ZMax for [redacted] with a new line of service with both voice and data on 03/04/2015. The services activated were cancelled on 03/04/2015 and our device was received on 03/12/2015. Upon receiving the device we submitted to our vendor for return credit which was received and the $29.99 purchase price of the device was refunded to the customer's card on file on 03/23/2015, a copy of the refund receipt has been included with this response, On 03/26/2015 we received a call from [redacted] regarding the refund process, during this call [redacted] was advised that the refund had been processed on 03/23/2015 and may take 7 to 10 business days to reflect back in her account.The refund of deposit paid is due to the customer by [redacted] per our original contract terms and conditions. Per [redacted] records the $50,00 deposit was applied to the outstanding balance due to [redacted] by [redacted] tor services rendered by [redacted] while services were active. This information was reviewed with [redacted] at the time of the sale as well as in the call on 03/26/2015.Please do advise us of your findings regarding this matter, Again, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed.Thank You,Collections Services [redacted] - Scottsdale, AZ 85260 ###-###-#### - [redacted]

Thank you very much for providing us with the information regarding [redacted]’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering new...

[redacted] services. We also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order.  The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shipped. If these terms and conditions are not acceptable to the customer they have the option of returning the device within 14 days with no penalty. This is an attempt to avoid this exact situation.  We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after 150 days of active service with both a voice and internet plan is completed without change from the customer directly through [redacted] and/or if the device is returned to [redacted] Fulfillment Center if the line of service is cancelled. When a customer changes anyone of these plans prior to completing their commitment we are unable to recoup this cost and not only unable to profit but actually lose the remaining purchase price we paid for the device. [redacted] has not paid for nor returned this device which puts him in breach of the contract.We activated the ZTE ZMax for [redacted] with a new line of service with both voice and data on 01/02/2015. We were notified on by [redacted] that [redacted] had changed the [redacted] services that we activated which is listed as a breach of contract in the terms and conditions the customer received, which are enclosed.  A letter was sent to [redacted] regarding the breach of contract status on 02/20/2015.It is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activation. In the interest of resolving this matter, we are willing to work with the customer by offering a settlement that would recover the device cost; however, [redacted] has not even given us an opportunity to do so. At this time the customer must remain in collections with us until we are able to recoup the cost of the device sent to him.Please do advise us of your findings regarding this matter. Again, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed. Thank You, Collections Services

Thank you very much for providing us with the information regarding [redacted]’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and...

ordering new [redacted] services. We also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order.  The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shipped. If these terms and conditions are not acceptable to the customer they have the option of returning the device within 14 days with no penalty. This is an attempt to avoid this exact situation.  We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after 150 days of active service with both a voice and internet plan is completed without change from the customer directly through [redacted] and/or if the device is returned to [redacted] Fulfillment Center if the line of service is cancelled. When a customer changes anyone of these plans prior to completing their commitment we are unable to recoup this cost and not only unable to profit but actually lose the remaining purchase price we paid for the device. [redacted] has not contacted us within the buyer’s remorse period and is currently under contract.We activated one LG Optimus L90 and one Nokia Lumia 635 for [redacted] with new lines of service with both voice and data on 03/20/2015. On 04/07/2015 we receive d a call from [redacted] regarding her account. During this call [redacted] was advised that the account was currently outside of the fourteen day buyer’s remorse period and would be subject to termination fees, the last day of the buyer’s remorse period was 04/02/2015.It is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activation. At this time the account is under contract and cannot be cancelled without penalty.Please do advise us of your findings regarding this matter. Again, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed. Thank You, Collections Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I understand that a contract was signed but the service that was offered turned out to be very poor. Yes, we had a 14 day trial but so many of the problems did not surface until after the trial period.  The main line, which was used for business purposes, had such bad connection that the company sent us 3 different phones for that line thinking it was the device. Nothing helped, and there were also connection and dropped call issues with the other 4 lines. As for communication, I contacted this company numerous times and they were not willing to even listen to our concerns and issues.  Every phone call to this company ended with " it is passed your trial period so [redacted] has to be contacted with any issues."We would have ended up with 5 phone lines not being able to make phone calls or use data because the service was so poor. Even [redacted] acknowledged that their service in our are was weak and therefore let us out of the 2 year contract with them.  As for returning the phones, they did not want their phones back after 14 days,  the phones were sent to [redacted] executive office per [redacted] request in order to end the [redacted] Contract.  I would have had no problem keeping the contract if usable service was provided.  I reject the response because this company is not willing to work with me as a customer to negotiate a resolution even though the product they sell is very poor, at times unusable, in our area. 
Regards,
[redacted]

Thank you very much for providing us with the information regarding [redacted]’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.Paperwork attached with the response received is illegible. The side by side comparison is only a worksheet used by a sales rep while reviewing account options with a customer. This worksheet is not a part of the submitted order paperwork nor is it a contract.We were not contacted on 03/24/2015 and our records do not show that this account has ever been accessed by a [redacted]. Per [redacted] system memos [redacted] did speak with a direct [redacted] customer service rep named [redacted] V. on an inbound call on this date.We made it as clear as possible to [redacted] that we were an authorized dealer for [redacted] and not [redacted] directly. If [redacted] does not understand or misinterpreted the meaning of the term authorized dealer it is completely out of our control. [redacted] agreed to our contract terms and conditions which clearly defines who we are and our relation to [redacted] in the first sentence. This document was provided to [redacted] multiple times in the order process.We are no longer able to cancel the account for [redacted]. The documentation provided with the devices clearly states that after fourteen days we are no longer able to cancel services and the customer will have to contact [redacted] directly to do so. The start of the fourteen day buyer’s remorse period was established as the date that the devices are shipped, this was reviewed with and agreed to in the recorded verification call.It is unfortunate that [redacted] has neglected to review or follow the policies laid forth in the documentation provided to her for her order; however the account is currently under contract at this time and will incur penalty if cancelled.Please do advise us of your findings regarding this matter. Again, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed. Thank You, Collections Services

The customer is mistaken.  The devices were activated and sent by us and not [redacted]  Any amounts paid to [redacted] were for services and not for the 5 devices he ordered, did not return and did not pay for.  I have attached the call where the customer was offered a payment plan to resolve the situation and indicated on the call he would not pay for the devices.  The product is cost to us is over the 2,000 fee we are requesting, customer has not paid for the devices, did not return the devices (and cannot do so at this time).  We have attempted to resolve and the customer has refused to work with us.  This customer will be sent to an outside collections agency in July.
I am sorry we could not come to an agreement with the customer prior to this step.

Thank you very much for providing us with the information regarding [redacted]’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and...

ordering new T-Mobile services. We also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order.  The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shipped. If these terms and conditions are not acceptable to the customer they have the option of returning the device within 14 days with no penalty. This is an attempt to avoid this exact situation.  We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after 150 days of active service with both a voice and internet plan is completed without change from the customer directly through T-Mobile and/or if the device is returned to T-Mobile Fulfillment Center if the line of service is cancelled. When a customer changes anyone of these plans prior to completing their commitment we are unable to recoup this cost and not only unable to profit but actually lose the remaining purchase price we paid for the device. [redacted] has not paid for nor returned this device which puts her in breach of the contract.We activated the Samsung G386T for [redacted] with a new line of service with both voice and data on 03/30/2015. We were notified on by T-Mobile that [redacted] had called T-Mobile on 05/07/2015 to cancel the services that we activated which is listed as a breach of contract in the terms and conditions the customer received, which are enclosed.The shipment address was verified with [redacted] in the recorded order verification call. In this same call we do review with every customer that the line of service they have ordered will be activated the day that it is shipped and will be ready to use once received. This information was reviewed with and agreed to by [redacted] at the time of the sale. Upon shipment the [redacted] tracking number was remitted to the email address provided by [redacted] for tracking information. This tracking number shows that it was delivered to the address specified by [redacted] and signed for by the business receptionist on 04/01/2015. [redacted] did not contact us to indicate that there was any issue until 05/07/2015 which was 36 days after the package was delivered. It is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activation. In the interest of resolving this matter, we are willing to work with the customer by offering a settlement that would recover the device cost; however, [redacted] has not even given us an opportunity to do so. At this time the customer must remain in collections with us until we are able to recoup the cost of the device sent to her.Please do advise us of your findings regarding this matter. Again, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed. Thank You, Collections Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is false. I have not been offered any other form of settlement. Once again, they did little more than provide the same pre written response this company provides anytime there is a complaint received. I would be willing to negotiate a settlement on a more reasonable amount, but there has been no such offer. I will not pay $2,000 to this company when I have already paid over $1,100 for the phones directly to the [redacted] Fulfillment Center. Furthermore, this company lied about the services being offered and represented themselves as working for [redacted]. It was only after paying $1,000 to [redacted] to own the devices outright that I found out the [redacted] Fulfillment Center is an entirely separate company. 
Once again, there has been misrepresentation from the [redacted] Fulfillment Center during this entire process clearly outlined within my initial complain. $2,000 is completely out-of-hand and if they are unwilling to work with me, this process will have to continue. I will not pay $2,000 to a company that has lied about the services being provided to me. 
Regards,
[redacted]

Thank you very much for providing us with the information regarding [redacted]’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and ordering new...

T-Mobile services. We also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order. The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including  in an e-mail sent when the device is shipped. If these terms and conditions are not acceptable to the customer they have the option of returning the device within 14 days with no penalty. This is an attempt to avoid this exact situation.  We offer our devices at a severely discounted promotional price and we are able to recoup our costs only after 150 days of active service with both a voice and internet plan is completed without change from the customer directly through T-Mobile. [redacted] has cancelled services outside of the buyer’s remorse period and prior to completion of our contract term which puts him in breach of the contract.We activated the four Apple iPhone 5S and one ZTE ZMax for [redacted] with new lines of service with both voice and data on 12/10/2014. We were notified on by T-Mobile that [redacted] had called T-Mobile on 01/23/2015 to cancel the services that we activated which is listed as a breach of contract in the terms and conditions the customer received, which are enclosed. A letter was sent to [redacted] regarding the breach of contract status on 02/12/2105. On 04/01/2015 we were contacted by the customer and spoke with him regarding the breach of contract.   It is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activation. In the interest of resolving this matter, we have offered to review the account in order to offer a settlement that would recover our lost costs; however, [redacted] has not even given us an opportunity to do so. At this time the customer must remain in collections with us until we are able to recoup our cost of the improperly deactivated account.Please do advise us of your findings regarding this matter. Again, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed. Thank You, Collections Services

I was told by a representive of this company which also goes by Telecom Marketing Associates that he was [redacted]. I got a contract with them and have had nothing but problems since. I am now in a breach of contract and am getting ready to have my credit ruined because I spoke to [redacted] and they made changes to my account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I learned from [redacted] that Venicom had sold us the plan & equipment (not a [redacted] rep.), I attempted to contact Venicom at the number provided by [redacted].  I got nowhere with this call; the company identified itself only as "fulfillment service" or some such name.  I had attempted to contact the sales person repeatedly for probably a month or two, with no response.They told me that I own the equipment, and that they would not accept its return!  I will gladly return the equipment if they instruct me how to do so.  I have not given them an opportunity...?  They can call or email me with instructions.  When I called them, they offered NO solutions.  In fact, they would not even close the account.  I was subsequently able to get the accounts closed through [redacted] customer service. Yes I received unlock codes for the equipment, although I have no use for it as it doesn't seem to work very well.  I figured since "I own it", I could hopefully give it to someone to use, perhaps in a different part of the country where it will function.This is also the first I've heard about owing them anything for the equipment.  They have not communicated anything about this, or about "collections".The main issue here is that their salesperson lied about... nearly everything.  He answered every objection I had by telling me exactly what I wanted to hear.  Unfortunately not much of it was true.  Neither the equipment nor the service works here.  If it did, we would be using it.They can bill my company all they want, I've already wasted far too much time and money with this SCAM.  I have yet to receive any communication from Venicom with the exception of this Revdex.com response.
Regards,[redacted] [redacted]

08/15/2014
RE: CASE#: [redacted]
To Whom It May Concern:
Thank you very much for providing us with the information regarding [redacted] complaint and we do appreciate the opportunity to respond to our customer’s concerns.
First, please be advised that...

I have enclosed a copy of the documents signed at the time of purchase and ordering new [redacted] services. We also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order.  The purpose of this is to ensure that every customer  reads the terms and conditions which are also reviewed throughout the sales and  activations process including in an e-mail sent when the device is shipped. If these terms and conditions are not acceptable to the customer they have the option of  returning the device within 14 days with no penalty. This is an attempt to avoid this exactsituation.  
We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after 120 days of active service with both a voice and internet plan is completed without change from the customer directly through [redacted] and/or if the device is returned to [redacted] Fulfillment Center if the line of service is cancelled.
5S 16GB foWe activated two [redacted] and two [redacted] with new lines of service with both voice and data on 05/22/2014. These devices were delivered to and signed for by [redacted] on 05/27/2014. On 05/27/2014 we received multiple calls from [redacted] to our customer service center. One of the calls we received on 05/27/2014 was from the sales representative’s manager. At no time on 05/27/2014 did [redacted] advise us that he had received damaged equipment and the calls received indicates that [redacted] was not only in contact with his local sales office when he received our 
devices but he also had our appropriate contact information which had been provided to him numerous times over the order process. 
On 06/03/2014 we received an inbound call from [redacted] who requested a replacement for a device that was received damaged (crack in the screen). [redacted] was advised that we would not be able to replace the device as he would have needed to advise us of the damage within a reasonable time frame. On 06/05/2014 [redacted] requested cancellation of service due to signal issues.
A letter was sent to [redacted] regarding the breach of contract status on 07/18/2014. On 08/07/2014 we contacted the customer and spoke with him regarding the breach of contract. It was agreed that after the merchant dispute against the cost of equipment that was filed by [redacted] has been resolved in our favor we would deduct the cost of the device from the refund due from returned equipment and refund the remaining balance and ship the damaged equipment back to [redacted].  
Please do advise us of your findings regarding this matter. Again, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further
information is needed.  
Thank You, 
Collections Services

We received a call from [redacted] on 04/16/2015 regarding his account. [redacted] was advised that after review of his account had been completed we would be able to offer a refund of $88.33 with the difference being used to resolve the breach of contract for his account. [redacted] questioned if the devices could be returned to him and was advised that the only reason we are able to offer the reduction to the breach of contract fees assessed was due to the return of the devices, the account was still in breach of contract for the cancellation outside of the buyer's remorse period. After being advised of this information [redacted] disconnected the line prior to our rep being able to fully review the settlement. We have included a copy of this recorded call for your review.

RE: CASE#: [redacted]To Whom It May Concern:Thank you very much for providing us with the information regarding [redacted]’s complaint and we do appreciate the opportunity to respond to our customer’s concerns. First, please be advised that I have enclosed a copy of the documents signed at the...

time of purchase and ordering new [redacted] services. We also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order.  The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shipped. If these terms and conditions are not acceptable to the customer they have the option of returning the device within 14 days with no penalty. This is an attempt to avoid this exact situation.  We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after 150 days of active service with both a voice and internet plan is completed without change from the customer directly through [redacted] and/or if the device is returned to [redacted] Fulfillment Center if the line of service is cancelled. When a customer changes anyone of these plans prior to completing their commitment we are unable to recoup this cost and not only unable to profit but actually lose the remaining purchase price we paid for the device. [redacted] has not paid for nor returned this device which puts him in breach of the contract.We activated the [redacted] for [redacted] with anew line of service with both voice and data on 01/20/2015. We were notified on by [redacted] that [redacted] had cancelled the line of service that we activated on 02/06/2015 which is listed as a breach of contract in the terms and conditions the customer received, which are enclosed.  It is standard industry practice to offer reduced devicecosts in exchange for new contracted lines of services activation. In the interest of resolving this matter, we are willing to work with the customer by offering a settlement that would recover the device cost; however, [redacted] has not even given us an opportunity to do so. At this time the customer must remain in collections with us until we are able to recoup the cost of the device sent to him.Please do advise us of your findings regarding this matter.Again, I would like to thank you for the opportunity to respond to thiscomplaint and encourage you to call with questions and/or if any furtherinformation is needed.  Thank You, Collections Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When the original Avid device was broke, and I went to get a replacement and was notified I could not do so due to an invalid out of date phone plan, I had to switch. You present your sales as a bargain with the same plan just a cheaper out-the-door price. When that "same" plan is in fact invalid and out of date, no longer in use, that would be a misrepresentation of said contract. Also, it should not be in collections, it was not past due. As soon as I received the bill and statement, I contacted [redacted], then Revdex.com.
Regards,
[redacted]

10/08/2014RE: CASE#: [redacted]To Whom It May Concern:Thank you very much for providing us with the information regarding [redacted]complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the...

time ofpurchase and ordering new [redacted] services. We also completed a recorded order callwith the customer where the same terms and conditions were discussed and customer wasrequested to acknowledged and agree prior to process of the order. The purpose of this isto ensure that every customer reads the terms and conditions which are also reviewedthroughout the sales and activations process including in an e-mail sent when the deviceis shipped. If these terms and conditions are not acceptable to the customer they have theoption of returning the device within 14 days with no penalty. This is an attempt to avoidthis exact situation.We offer our devices at a severely discounted promotional price and we are able torecoup the cost of the device only after 120 days of active service with both a voice andinternet plan is completed without change from the customer directly through [redacted]and/or if the device is returned to [redacted] Fulfillment Center if the line of service iscancelled. When a customer changes anyone of these plans prior to completing theircommitment we are unable to recoup this cost and not only unable to profit but actuallylose the remaining purchase price we paid for the device. [redacted] has not paid for norreturned this device which puts her in breach of the contract.We activated the [redacted] for [redacted] with a new line of service with bothvoice and data on 10/09/2014. We were notified on 10/17/2014 by [redacted] that she hadchanged her rate plan that we activated which is listed as a breach of contract in the termsand conditions the customer received, which are enclosed. A letter was sent to [redacted]regarding the breach of contract status on 10/30/2014 & 12/02/2014. [redacted] has notresponded to any of our notices until filing complaint with the Revdex.com.It is standard industry practice to offer reduced device costs in exchange for newcontracted lines of services activation. In the interest of resolving this matter, we arewilling to work with the customer by offering a settlement that would recover the devicecost; however, [redacted] has not even given us an opportunity to do so. At this time thecustomer must remain in collections with us until we are able to recoup the cost of thedevice sent to her.Please do advise us of your findings regarding this matter. Again, I would like to thankyou for the opportunity to respond to this complaint and encourage you to call withquestions and/or if any further information is needed.Thank You,Collections Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I understand contracts and reading contracts and so on, BUT, your company and its representatives basically lied there way into getting this contract signed. For everything we have been told and everything that has came to light, it is basically a BREACH of contract. We were lied to about PHONES, COVERAGE AREA, WHO WE WERE DEALING WITH, Taxes and fees, etc.  We stated time and time again that we needed phones that could handle the day to day duties of a business which means multiple email accounts and large storage capacity for phone logs, texts, emails, pictures, etc. We were given inferior phones that did not live up to what we were told and had expected. The phones in question are the ** Android phones, these 2 phones don't even make a good paper weight, there virtually worthless for trying to get anything done on in the field. We were lied to and told that we were signing a deal directly with [redacted] and come to find out we weren't. We were lied to and told the final amount per month included all taxes and fees and come to find out after the fact that the taxes and fees were not included in the final monthly price. I can not explain how many times this was asked and showed to us only to come to find out that we were lied to in the end.
The monthly cost is a small complaint at this point, if the service worked, the phones worked, and we were able to conduct business in a professional manner without experiencing MULTIPLE dropped calls on a daily basis, the monthly cost could be overlooked. That being said, we are paying a LOT of money each month for a services that does not provide any sort of reliability what so ever!!!! The coverage area was explained to the point of being NO dead zones in [redacted] and the best coverage to expect out of any carrier, even showed us a map confirming this. I barely get service in my personal house and get little to no service on many of the jobsites I am at on a regular basis. You have basically now taken my Business number and are holding it hostage and providing a worthless service. This service is horrible, the phones are horrible and something NEEDS to be done to remedy this so we can continue to do business.
Regards,
[redacted]