Venicom, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.For whatever reason, your company keep saying that you are willing to reduce the amount, yet, you still haven't stated what that amount is. If your lower amount is only a few dollars off, then it still isn't worth me committing to. I truly am not trying to be difficult in not paying a bill. I just need your company to take responsibility for creating this mess in the first place. If you don't want your phones back, then that's on you. You can't say that I didn't try to send it back. Which means, your company will continue to state that I didn't return your phones. We'll leave it at, you claim it's not benefiting you is why you don't want these phones back, and not because I'm being difficult in returning them.  The only reason I won't just place them in the mail without direction on where and who to send them to, is because of experience in the past. If there isn't a specific direction on where to send phones to, (ie) a specified address, assigned Pre-Scan Bar Code, Attn. to Dept. then the phones can't be verified as to where they went and who received it, without a lot of red tape and research involved.
A few years ago, I had to send a phone back and didn't use the proper shipping envelopes that was sent to me. I sent the phones back with a confirmation # via [redacted], yet that phone company stated they didn't receive it, and held me responsible. I had to go through a special division within that company in order for it to be tracked and that took almost a week to figure out. 
So, I'm sorry that we can't come to an amicable agreement where it works for the both of us. Regards,[redacted]

The customer complaints listed in the most recent response were covered in the contract paperwork reviewed and provided at the time of the sale.

Leave behind paperwork left with the customer on the day of the sale & provided with our original response covers issue of monthly recurring charge.

Under the section Order Acceptance it is stated:

"I understand that I am ordering 5 new lines of service with [redacted] that will result in a monthly recurring charge of $250.00 before taxes and fees."

At the time of the sale it was reviewed with the customer that they were placing an order through an authorized dealer multiple times.

The contract paperwork reviewed and agreed to by the customer has the [redacted] Authorized Dealer logo in the upper right hand corner of the page, this can be seen in our terms and conditions as well as on the leave behind paperwork. The first sentence of our contract terms & conditions states:

"[redacted] herein referred to as the [redacted] Fulfillment Center is an authorized [redacted] Master-Dealer and Fulfillment Center."

We also cover this in the recorded verification call in which the customer is directly asked if they understand that they are working with an authorized dealer.

[redacted] terms and conditions states the following in regards to service availability under section seven:

"Service Availability. Coverage maps only approximate our anticipated wireless coverage area outdoors; actual Service area, coverage and quality may vary and change without notice depending on a variety of factors including network capacity, terrain and weather. Outages and interruption in Service may occur, and speed of Service varies. You agree we are not liable for problems relating to Service availability or quality."

The customer was given a fourteen day buyer's remorse period with their order. The buyer's remorse period is intended for the customer to test the services rendered by [redacted] and the equipment they have ordered. Within this timeframe the customer is able to cancel services and return equipment without penalty. There is also an exchange option if the devices ordered by the customer could be exchanged for different devices as is advised in the welcome paperwork included with the devices.

The customer did call in to exchange devices however that request was not made until 05/07/2014 and could not be processed as the buyer's remorse period had ended on 04/15/2014 and the devices in question would not be able to be returned to our vendor for credit.

Our contract with the customer was completed on 08/10/2014. At this time the only contract for this customer would be with [redacted] directly.

The customer is able to purchase new devices through [redacted] directly as they had been advised on 05/07/2014.

Thank You, 

Collections Services

If Ms. [redacted] returns the devices to us and they are in reusable condition, with no damages at all, we will accept $500 as a good faith offer.  Please have her call the collections line to set up payment arrangements. I have authorized $50 per month payments with the Collections Manager, [redacted].  At the time she speaks with [redacted] she can provide tracking information for the devices she has sent back. Our return shipping address is: [redacted] If the devices do not come back or  come back damaged and not reusable she will owe the entire $800 breach fee at that point, however I would still be willing to work with her on a payment plan as needed.  We cannot send the devices back to our vendor and we do not sell used devices, however I may be able to use the equipment internally to help mitigate our loss or I will try to. This is the best good faith I can offer and still has us loosing almost $500 in cost. Thank You,[redacted]

07/09/2015RE: CASE#: [redacted]To Whom It May Concern:Thank you very much for providing us with the informationregarding [redacted]’s complaint and we do appreciate the opportunity torespond to our customer’s concerns.First, please be advised that I have enclosed a copy of thedocuments signed at the...

time of purchase and ordering new [redacted] services. Wealso completed a recorded order call with the customer where the same terms andconditions were discussed and customer was requested to acknowledged and agreeprior to process of the order.  Thepurpose of this is to ensure that every customer reads the terms and conditionswhich are also reviewed throughout the sales and activations process includingin an e-mail sent when the device is shipped. If these terms and conditions arenot acceptable to the customer they have the option of returning the devicewithin 14 days with no penalty. This is an attempt to avoid this exactsituation.  [redacted] was provided with full cancellation and returninstructions in the welcome paperwork included with the devices as are all ofour customers.The account was cancelled within the buyer’s remorse period andthe device returned. When [redacted] had the sales manager contact us on04/20/2015 the device has not been logged in at that time. [redacted] calledin on 04/21/2015 and was advised that the device has been logged into oursystem and the refund will be processed within the next 7 to 10 business days. Therefund was processed on 04/28/2015 and [redacted] filed a merchant dispute on05/07/2015 against the funds that were already refunded to him resulting in theaccount being placed into our breach of contract process.[redacted] made no attempt to contact us in regards to anissue with the refund processed nor in response to the breach of contractnotice sent to him despite having multiple numbers and email addresses forcontact at that time.The merchant dispute filed by [redacted] was closed in ourfavor and the funds taken from us as a result have been returned. This resolvedall issues on the account which has been removed from our breach of contract process.[redacted] has been informed about this event and is aware that the accounthas been released from breach of contract at this time.Please do advise us of your findings regarding this matter.Again, I would like to thank you for the opportunity to respond to thiscomplaint and encourage you to call with questions and/or if any furtherinformation is needed. Thank You, Collections Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

When the original Avid device was broke, and I went to get a replacement and was notified I could not do so due to an invalid out of date phone plan, I had to switch. You present your sales as a bargain with the same plan just a cheaper out-the-door price. When that "same" plan is in fact invalid and out of date, no longer in use, that would be a misrepresentation of said contract. Also, it should not be in collections, it was not past due. As soon as I received the bill and statement, I contacted [redacted], then Revdex.com.
Regards,

The customer had two orders with us detailed below.  The customer did have billing issues with [redacted]  He did not receive the discount on his account that we submitted with the order and this caused this billing to be higher than quoted.  We submitted numerous tickets with...

[redacted] on behalf of the customer and as of 1/11/16 all of the discounts were added and his credits were issued to his current bill.  Going forward his bill is going to be $180 + 9.99 + 14.95 or $204.94 total (which is quoted price plus taxes and surcharges).  We immediately took action to resolve when customer called us and notified us of the billing issue and followed up until customer was given credits and quoted price.  If the customer has further issues he has not informed us of please have him contact us as [redacted] and we would be more than happy to address.Please let us know if any recorded calls and/or further documentation is needed.
11641 - 1 Core Connect,  3 CC AAL - Existing 3 lines with CTL adding 1 New line – Upgrading DSL from 1.5/896 to 3/640, Retain Static IP -  Customer installed on 11/11/15.  We had several billing issues for discounts that were resolved on 1/11/16.  We were in contact with [redacted] alerting him of the billing issues and when they were resolved.  The customer did have unlimited LD on their account.   
 
11646 – This order was cancelled before the order was placed.  Customer did not want to proceed with to Core Connect accounts.

Thank you very much for providing us with the information regarding [redacted]’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.The lines of service were activated on the day that they were shipped to the customer and was the start of the fourteen day buyer’s remorse period. This was reviewed with and agreed to by [redacted] in the recorded verification call on the day of the sale.We do not provide signal boosters for customers’ accounts, this equipment is only provided by T-Mobile directly. In order to receive a signal booster [redacted] had to contact T-Mobile customer service, T-Mobile records show that [redacted] has had extensive conversations with T-Mobile regarding his account.All customers are provided complete cancellation and return instructions with the devices. These instructions provide our customer service number in multiple locations as well as the instruction to contact the Wireless Fulfillment Center to cancel services within the buyer’s remorse period.The buyer’s remorse period for this account ended on 12/23/2014, on 01/13/2015 we did receive request to cancel services. In this call [redacted] was advised that the account was outside of the buyer’s remorse period and would be subject to penalties if cancelled prior to completion of our contract term.On 04/01/2015 we received a call from [redacted] regarding the breach of contract notice. During this call [redacted] was placed on the line and was informed of the breach of contract details. [redacted] was advised that we were reviewing the account to see what settlement could be offered on the breach of contract fees assessed. [redacted] disconnected the line before this was able to be determined. Once we were able to complete the review of the account our representative attempted to contact [redacted] but our calls were not answered.At this time we would be able to process a refund in the amount of $88.33 which is the difference between our loss on this account and the amount paid as the promotional price of the devices. Again [redacted] has not allowed for us to review this information with him.Please do advise us of your findings regarding this matter. Again, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed. Thank You, Collections Services

Thank you very much for providing us with the information regarding [redacted]’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have enclosed a copy of the documents signed at the time of purchase and...

ordering new [redacted] services. We also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order. The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shipped. If these terms and conditions are not acceptable to the customer they have the option of returning the device within 14 days with no penalty. This is an attempt to avoid this exact situation.  We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after 150 days of active service with both a voice and internet plan is completed without change from the customer directly through [redacted] and/or if the device is returned to [redacted] Fulfillment Center if the line of service is cancelled. When a customer changes anyone of these plans prior to completing their commitment we are unable to recoup this cost and not only unable to profit but actually lose the remaining purchase price we paid for the device. We activated the LG Optimus L90 for [redacted] with a new line of service with both voice and data on 10/09/2014. We were notified on 11/30/2014 by [redacted] that the services we activated had been cancelled for first payment default which is listed as a breach of contract in the terms and conditions the customer received, which are enclosed.  A letter was sent to [redacted] regarding the breach of contract status on 12/17/2014, 01/16/2015, and 02/16/2015.It is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activation. In the interest of resolving this matter, we are willing to work with the customer by offering a settlement that would recover the device cost; however, [redacted] has not even given us an opportunity to do so. At this time the customer must remain in collections with us until we are able to recoup the cost of the device sent to her.Please do advise us of your findings regarding this matter. Again, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed. Thank You, Collections Services

RE: CASE#: [redacted]To Whom It May Concern:Thank you very much for providing us with the information regarding [redacted]’s complaint and we do appreciate the opportunity to respond to our customer’s concerns. First, please be advised that I have enclosed a copy of the documents signed at the...

time of purchase and ordering new [redacted] services. We also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order.  The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shipped. If these terms and conditions are not acceptable to the customer they have the option of returning the device within 14 days with no penalty. This is an attempt to avoid this exact situation.  We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after 150 days of active service with both a voice and internet plan is completed without change from the customer directly through [redacted] and/or if the device is returned to [redacted] Fulfillment Center if the line of service is cancelled. When a customer changes anyone of these plans prior to completing their commitment we are unable to recoup this cost and not only unable to profit but actually lose the remaining purchase price we paid for the device. [redacted] has not paid for nor returned this device which puts him in breach of the contract.We activated the [redacted] for [redacted] with anew line of service with both voice and data on 01/20/2015. We were notified on by [redacted] that [redacted] had cancelled the line of service that we activated on 02/06/2015 which is listed as a breach of contract in the terms and conditions the customer received, which are enclosed.  It is standard industry practice to offer reduced devicecosts in exchange for new contracted lines of services activation. In the interest of resolving this matter, we are willing to work with the customer by offering a settlement that would recover the device cost; however, [redacted] has not even given us an opportunity to do so. At this time the customer must remain in collections with us until we are able to recoup the cost of the device sent to him.Please do advise us of your findings regarding this matter.Again, I would like to thank you for the opportunity to respond to thiscomplaint and encourage you to call with questions and/or if any furtherinformation is needed.  Thank You, Collections Services

12/08/2014RE: CASE#: [redacted]To Whom It May Concern:Thank you very much for providing us with the information regarding [redacted] complaint and we do appreciate the opportunity to respond to our customer’s concerns.As reviewed in our previous response [redacted] reserves the right to change the promotions they offer at any time without direct notification.It is commonplace for a sales representative to advise a customer that they may qualify for a discount on their monthly billing from [redacted] of up to 15% however the customer must pursue any available discounts through [redacted] directly. There is no guarantee that any customer will qualify for a discount nor what discount they may receive if they do qualify.There is no advisement of a discount to the stated monthly recurring charges in our contract terms and conditions.While [redacted] states the sales representative advised her to ‘just agree to everything and ask only the sales representative any questions’ this is not what was done in the recorded verification call. [redacted] took the time to inquire about the term of the buyer’s remorse period with our representative. During this call there was no mention of a discount to the monthly recurring charges from our staff and no inquiry to any discounts were made by [redacted]. Thank You, Collections Services

09/04/2014

RE: CASE#: [redacted]

To Whom It May Concern:

Thank you very much for providing us with the information

regarding [redacted] complaint and we do appreciate the opportunity to

respond to his concerns.

First, please be...

advised that I have enclosed a copy of the

documents signed at the time of purchase and ordering new [redacted] services.

The order was placed and contract terms reviewed with [redacted]. We also

completed a recorded order call with the customer where the same terms and

conditions were discussed and customer was requested to acknowledged and agree

prior to process of the order.  The

purpose of this is to ensure that every customer reads the terms and conditions

which are also reviewed throughout the sales and activations process including

in an e-mail sent when the devices are shipped. If these terms and conditions

are not acceptable to the customer they have the option of returning the device

within 14 days with no penalty. This is an attempt to avoid this exact

situation.  

We offer our devices at a severely discounted promotional

price and we are able to recoup the cost of the device only after 120 days of

active service with both a voice and internet plan is completed without change

from the customer directly through [redacted] and/or if the device is returned to

[redacted] Fulfillment Center if the line of service is cancelled. When a

customer changes any one of these plans prior to completing their commitment we

are unable to recoup this cost and not only unable to profit but actually lose

the remaining purchase price we paid for the device.

We activated three [redacted] and two [redacted] for [redacted] with new lines of service with both voice and data on 04/02/2014. On

05/07/2014 we received an inbound call from [redacted] requesting to

exchange devices. In this call [redacted] was advised that the fourteen day buyer’s

remorse period had ended and the devices could no longer be exchanged.

It is standard industry practice to offer reduced device

costs in exchange for new contracted lines of services activation. Every one of

our customers reviews their order details and early termination fee reimbursement

details in the order process multiple times. Instructions for device exchange

or service cancellation are provided with the devices and clearly state that

after the fourteen day buyer’s remorse period has ended the devices can no

longer be returned or exchanged.

Our contract for [redacted]’s account was completed on

08/10/2014, any further contractual obligations are currently between [redacted] and [redacted].

Please do advise us of your findings regarding this matter.

Again, I would like to thank you for the opportunity to respond to this

complaint and encourage you to call with questions and/or if any further

information is needed. 

Thank You, 

Collections Services

01/21/2015RE: CASE#: [redacted]To Whom It May Concern:Thank you very much for providing us with the information regarding [redacted]’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.First, please be advised that I have...

enclosed a copy of the documents signed at the time of purchase and ordering new [redacted] services. We also completed a recorded order call with the customer where the same terms and conditions were discussed and customer was requested to acknowledged and agree prior to process of the order.  The purpose of this is to ensure that every customer reads the terms and conditions which are also reviewed throughout the sales and activations process including in an e-mail sent when the device is shipped. If these terms and conditions are not acceptable to the customer they have the option of returning the device within 14 days with no penalty. This is an attempt to avoid this exact situation.  We offer our devices at a severely discounted promotional price and we are able to recoup the cost of the device only after 150 days of active service with both a voice and internet plan is completed without change from the customer directly through [redacted] and/or if the device is returned to [redacted] if the line of service is cancelled. When a customer changes anyone of these plans prior to completing their commitment we are unable to recoup this cost and not only unable to profit but actually lose the remaining purchase price we paid for the device. [redacted] has not paid for nor returned this device which puts her in breach of the contract. We activated one Samsung G386T and one LG Optimus L90 for [redacted] with new lines of service with both voice and data on 10/08/2014. We were notified by [redacted] that [redacted] had called [redacted] on 10/11/2014 to cancel the lines of service that we activated which is listed as a breach of contract in the terms and conditions the customer received, which are enclosed.  A letter was sent to [redacted] regarding the breach of contract status on 11/13/2014 and 12/16/2014.It is standard industry practice to offer reduced device costs in exchange for new contracted lines of services activation. In the interest of resolving this matter, we are willing to work with the customer by offering a settlement that would recover the device cost. At this time the customer has indicated that this matter has been resolved and has issued payment for a previously offered settlement amount.Please do advise us of your findings regarding this matter. Again, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed. Thank You, Collections Services

Unfortunately the phones cannot be returned at this point, as it is past our return policy with our equipment Vendor.  We were more than willing to reduce the BOC to cover only the loss amount, however the customer seems unwilling to do so.We cannot write off the balance, however again we are/were more than willing to reduce the loss amount to only cover equipment cost loss and write off any remaining balance.Thank you,Collections Services

Thank you very much for providing us with the information regarding [redacted]’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.Paperwork attached with the response received is illegible. The side by side comparison is only a worksheet used by a sales rep while reviewing account options with a customer. This worksheet is not a part of the submitted order paperwork nor is it a contract.We were not contacted on 03/24/2015 and our records do not show that this account has ever been accessed by a [redacted]. Per [redacted] system memos [redacted] did speak with a direct [redacted] customer service rep named [redacted] V. on an inbound call on this date.We made it as clear as possible to [redacted] that we were an authorized dealer for [redacted] and not [redacted] directly. If [redacted] does not understand or misinterpreted the meaning of the term authorized dealer it is completely out of our control. [redacted] agreed to our contract terms and conditions which clearly defines who we are and our relation to [redacted] in the first sentence. This document was provided to [redacted] multiple times in the order process.We are no longer able to cancel the account for [redacted]. The documentation provided with the devices clearly states that after fourteen days we are no longer able to cancel services and the customer will have to contact [redacted] directly to do so. The start of the fourteen day buyer’s remorse period was established as the date that the devices are shipped, this was reviewed with and agreed to in the recorded verification call.It is unfortunate that [redacted] has neglected to review or follow the policies laid forth in the documentation provided to her for her order; however the account is currently under contract at this time and will incur penalty if cancelled.Please do advise us of your findings regarding this matter. Again, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed. Thank You, Collections Services

09/12/2014RE: CASE#: [redacted]To Whom It May Concern:Thank you very much for providing us with the informationregarding [redacted]’s complaint and we do appreciate the opportunity torespond to our customer’s concerns.First, please be advised that I have...

enclosed a copy of thedocuments signed at the time of purchase and ordering new [redacted] services. Wealso completed a recorded order call with the customer where the same terms andconditions were discussed and customer was requested to acknowledged and agreeprior to process of the order, we also ask every customer during this call ifthey understand that they are working with an authorized dealer. The purpose ofthis is to ensure that every customer reads the terms and conditions which arealso reviewed throughout the sales and activations process including in ane-mail sent when the device is shipped. If these terms and conditions are notacceptable to the customer they have the option of returning the device within14 days with no penalty. This is an attempt to avoid this exact situation.  We activated the three [redacted] for [redacted] withnew lines of service with both voice and data on 09/12/2014. On this same day[redacted] was provided with detailed instructions on the information thatneeds to be submitted and how to submit the information to [redacted] for theirearly termination fee reimbursement promotion.Please do advise us of your findings regarding this matter.Again, I would like to thank you for the opportunity to respond to thiscomplaint and encourage you to call with questions and/or if any furtherinformation is needed.  Thank You, Collections Services

To Whom It May Concern:

 

Thank you very much for providing us with the information

regarding [redacted]’s complaint and we do appreciate the opportunity to respond

to our customer’s concerns.

 

First,...

please be advised that I have enclosed a copy of the

documents signed at the time of purchase and ordering new [redacted] services. We

also completed a recorded order call with the customer where the same terms and

conditions were discussed and customer was requested to acknowledged and agree

prior to process of the order.  The

purpose of this is to ensure that every customer reads the terms and conditions

which are also reviewed throughout the sales and activations process including

in an e-mail sent when the devices are shipped. If these terms and conditions

are not acceptable to the customer they have the option of returning the device

within 14 days with no penalty. This is an attempt to avoid this exact

situation. 

 

We offer our devices at a severely discounted promotional

price and we are able to recoup the cost of the device only after 120 days of

active service with both a voice and internet plan is completed without change

from the customer directly through [redacted] and/or if the device is returned to

[redacted] Fulfillment Center if the line of service is cancelled. When a

customer changes anyone of these plans prior to completing their commitment we

are unable to recoup this cost and not only unable to profit but actually lose

the remaining purchase price we paid for the device. [redacted] has not paid for

nor returned the devices which put him in breach of the contract.

 

We activated the three Apple iPhone 5C and two Apple iPhone

5S for [redacted] with new lines of service with both voice and data on 02/07/2014.

We were notified on by [redacted] that [redacted] had cancelled the services that

we activated on 05/05/2014 which is listed as a breach of contract in the terms

and conditions the customer received, which are enclosed.  A letter was sent to [redacted] regarding the

breach of contract status on 05/12/2014. On 05/16/2014 we contacted the

customer and spoke with him regarding the breach of contract.  

 

It is standard industry practice to offer reduced device

costs in exchange for new contracted lines of services activation. In the

interest of resolving this matter, we are willing to work with the customer by

offering a settlement that would recover the device cost; however, [redacted]

has not even given us an opportunity to do so. At this time the customer must

remain in collections with us until we are able to recoup the cost of the

device sent to him.

 

Please do advise us of your findings regarding this matter.

Again, I would like to thank you for the opportunity to respond to this

complaint and encourage you to call with questions and/or if any further

information is needed.

 

 

 

Thank You,

 

 

Collections Services

You are always welcome to call the collections number provided on the documents sent to you and a specialist will be more than happy to review the account with you and possible settlement amounts.  This account is scheduled for final notification next week prior being sent to outside collections.As indicated in prior responses we are not able to accept the phones at this time as it is past the trial period.  We could not return them to our equipment vendor, this is why an address has not been provided. Returning the phones will not release you from the breach of contract fee.  I have put your account on hold as you indicated you were interested in settling the account.  Please call the number provided and our collection supervisor would be more than happy to assist you resolve this issue.Thank you,Collections Services

I have contacted T-Mobile about this several times. They basically say I'm completely at Venicom's mercy. They can see that Venicom went into my T-Mobile account and cancelled it, but no information was given about the refund on the taxes for the phones I returned. They will not refund my return shipping charges either. I'm still out of pocket. It is convenient that Venicom and T-Mobile get to bounce responsibility back and forth to one another, while the customer is helpless and frustrated.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I signed a contract for these services upon the terms provided to me. I was to receive a phone, and assume charges thusly. Here is the issue: I never received a phone. I find it unethical and indecent to claim the phone was activated upon its shipping rather than its arrival. If anyone signed for the supposed phone, it certainly wasn't me. Never mind the fact that your representatives were illegally soliciting services in my restaurant. I never received a phone. I hadn't given it a second thought until I received a voicemail informing me that my supposed account was past due. For a phone, that was never in my possession nor even used whatsoever, according to the real T-Mobile representative I spoke to. I refuse to pay for these supposed services, and I apologize for being so blunt, but if my account is not closed and eliminated within our next correspondence, I will hire an attorney. What you're doing is morally reprehensible. 

Regards,

Thank you very much for providing us with the information regarding [redacted]’s complaint and we do appreciate the opportunity to respond to our customer’s concerns.Per review of T-Mobile systems for this account [redacted] has received credits to her account in the amount of $659.14. On 03/27/2015 a credit in the amount of $459.14 was applied to the account. On 04/12/2015 a credit of $80.00 was applied to the account and on 04/16/2015 a credit of $120.00 was applied to the account. All of these credits were applied to [redacted]’s T-Mobile bill cycle closing 04/19/2015 prior to the opening of this complaint. I have attached the cover page for this billing cycle showing the credits applied.Please do advise us of your findings regarding this matter. Again, I would like to thank you for the opportunity to respond to this complaint and encourage you to call with questions and/or if any further information is needed. Thank You, Collections Services