Vasa Fitness

We do not have any record that a cancellation notice was requested or receieive by our officeIn order for our member service team to honor and write off a balance we do request some type of proof, this is why you were asked about sending it certifiledI do show that you did make all your
contractual payments on this agreement, as a resolve the personal training membership will be cancelled 11/3/with the past due balance of $waivedHope this helpsThanks

Complaint: ***
I am rejecting this response because: I do not find the charging of the annual fee, even one of two, to be reasonable in view of the circumstances. However, I prefer to end the case at this point. I just hope you post this so other CUSTOMERS of VASA Fitness know how they operate when a cancellation is involved
Sincerely,
*** ***

***,The terms on canceling your month to month membership involve a days written notice and a cancellation fee of $if you are canceling with in the first months of having an active membershipWe have no previous written request for cancellationOur records do show that our billing
company has been attempting to contact you to resolve the balance since 11/29/I show that you did have contact with our billing company on 12/5/At this time we advised we had no previous request for cancellation, they notified you the terms for cancellation and offered to waive $from the balanceYou advised the representative you wanted to speak with a lawyer and refused to make a payment with themI show that you spoke to the billing company again on 1/4/they advised you again of the terms for cancellation, you spoke to a supervisor at the billing company and mentioned you may just want to freeze your accountAt which point they advised you to call our corporate officeWe never received a call from you, Paramount the billing company still attempted to reach you about the balanceAt this point you will need to resolve the balance with the collection agency, we are no longer able to work out the balance in our officeYou can contact the collection agency at 801-272-Once you have paid the balance with the collection agency we would be happy to offer months of the time back to youPlease let me know if you have any questions

***, Our records show that you spoke to Alex a representative from our Member Loyalty team today who canceled the personal training effective todayOur staff has sent your feedback to our sales director to have this matter reviewed and addressedPlease let me know if you have any
questions or concerns

We will waive the fee and you will only need to pay the $***When would you like us to contact you?Thanks

***, The account your information provided only locates an account that is now with a collection agency Swift FundsOur records show that we have been unable to collect a payment since 3/10/and the account was written off to the collection agency as of 7/2/During this time prior to
write off our billing company Paramount Acceptance was attempting to reach you via the phone number you have provided on this complaint as well as sent emails to to try and rectify the balanceAfter months of not being able to collect any funds the account was sent to Swift FundsYou will need to resolve the balance with their office, as a courtesy once the balance is paid in full we would be happy to offer months of unused time backYou can contact their office at 888-479-4384, please let me know if you have any questions

The resolve member came to with corporate office today was waiving annual fee and cancel feeMembership will then cancel 10/18/

Thank you for the membership numbers, you are stating a price difference of $vs $125. What did this value represent on an additional membership. What did you think you were purchasing in membership type? Also, is the price in question for your daughters account. If so, she is on a month to month with no total value, just pay as you go. Please give more detail so I can better speak to your information.thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me ONLY ON THE CONDITION that I receive written confirmation from VASA Fitness and their billing company Paramount stating date the contract for personal training was cancelled and written confirmation that no more money will be taken out of my account or attempted to be taken out of my account regarding the personal training contract. As VASA fitness and Paramount are both notorious for saying they canceled a contract and then hit the person with a huge bill months later, I want documented proof that both conditions are met
Sincerely,
*** ***

We will pull the account from Collections (Swift) and cancel the agreementPlease contact us if you have any further issues

***, The payment has been collected and the account is closed with our officeWe will be mailing out a letter today for your record showing the account has been canceledPlease let me know if you have any questions or concerns

Complaint *** We apologize you feel this was not explained to you enough, we did go ahead and make adjustment to the rate to
reflect what you understood them to beI do notice your accounts went into default and are not in collectionsWe are happy to pull these for you and process a cancellation on all three agreements

The member walked into the facility and provided all the personal information to process a membershipThe membership has been billed since July 2013, with no complaint until the agreement was assigned to SwiftWe also show usage past the date member walked in as a guestOur membership are signed
on an enteral URL not a paper contract, there would be no actual signatures or initials the member checks boxed to agree to the termsMember will need to resolve this with Swift at this point

Complaint: ***
I am rejecting this
response because: The issue isn't resolved yetI first emailed around mid august I believe - when I moved out of state Then again a few weeks after when I hadn't received a response I appreciate the response that all you don't care about is money but when you make it so difficult for people to cancel memberships they are no longer in use of, when I didn't sign any sort of commitment term it doesn't give that great of an impression
Sincerely,
*** ***

***, As we do not have a cancellation clause for medical cancellation we did offer to work with you by placing holds on your account multiple timesWe are not able to refund you back to May but we will meet you in the middle and refund a total of $Please confirm the address we may have the refund check mailed to

Mr***, We apologize for any confusion on the account, the membership you are referencing *** was canceled and the balance removed as of 12/22/I can call you directly to confirm this if you would like me to as wellPlease let me know if you have any questions or
concerns

Thank you for brining this to our attention, I do see you were able to talk Alex regarding your concerns.Please let me know if there is anything else we can do for you.Thanks,

Thank you for reaching out to us, I do see that Kyndra our member service supervisor was able to get this resolved for you 8/8/16.Please let me know if you have any further questionsThanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
My mailing address is *** *** *** **
*** *** ** ***
Sincerely,
*** ***

I apologize for the experience you have received, after doing some research I did find that our billing company paramount acceptance was making contact via phone to ###-###-####A letter of the past due was also emailed to ***This time frame of attempting to contact you
started April and ended July 2016, you were then assigned to a collection agency August At this point given the information was correct the debt will need to be settled with the collection agency