Vanguard Properties

February 2, 2016 Revdex.com 2800 Euclid Avenue Cleveland, Ohio 44115 Re: [redacted] Complaint ID [redacted] Dear Sir or Madame, In reference to the above complaint I have enclosed move out photo conditions and sections of the lease that cove all of the charges...

reference in our letter to Mr. [redacted] dated January 16, 2015 (copy attached). After careful review of the move out condition photographs and speaking with the property manager it is our determination that all of the charges are valid. In a gesture of good will. I will accept the $199 security deposit as payment in full and will remove the $91.00 balance clue charge and close the account. Dan S[redacted] Director of Operations

VANGUARD Properties June 20, 2016 Revdex.com 2800 Euclid Avenue, 4th Floor Cleveland, Ohio 44115 Re: Complaint #[redacted] Dear Ms. [redacted], In reference to the above issue I would like to express our sincere apology for the accounting entry error. Our...

investigation found that the rent was paid on time, the payment was credited to Ms. [redacted]'s old apartment rather than the current suite. This was clearly our error and upon Mr. [redacted] contacting our office we informed him to disregard the notice. (See attached notes). As to the 3 day notice to vacate, we follow the Ohio Tenant Law requiring notification and posting as required. The notice delivered is the standard notice that we issue to all past due tenants. In this case it was our mistake and we take full responsibility for the error. As of the date of this letter I have reached out to Mr. [redacted] to arrange a personal meeting with him and his co-resident Ms. [redacted]. Regards,Dan S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have resolved this issue to the satisfaction of the complainant. We apologize for the time delay regarding the hot water, the problem was addressed but took time to identify the exact cause.Dan [redacted]Tell us why here...

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Upon reviewing the business response, I do not feel that the offer made by Vanguard Properties is adequate.My main source of disappointment and frustration seemed to not be addressed.  I feel that I signed an agreement and paid money for a service/product that was explained to me under a false pretense.  Included with this correspondence is a text thread I had with the leasing agent on September 10, 2015.  That thread states an acceptable response to keeping the furnishings in the apartment which would have saved my girlfriend and I time and money.  Upon signing the agreement and paying the money, I was informed that all the items needed to be vacated.  Feeling as if this was a "bait-and-switch" situation (and having paid money for something that was different than originally explained to me), the request of a refund of the $100 hold fee is more than adequate.  A credit of that amount towards a future apartment rental is not a functional resolution at this time.As a person who is employed in a field where customer service, sales & legalese are vital to my company's business, I do appreciate the attempt to take care of the mishap.  Ultimately, I strongly feel that the resolution described in the prior paragraph is the best course of action.
Regards,
[redacted]