Vanguard Properties

VANGUARD? Properties? June 20, 2016? Revdex.com Euclid Avenue, 4th Floor Cleveland, Ohio 44115? Re: Complaint # [redacted] Dear Ms [redacted] ,? In reference to the above issue I would like to express our sincere apology for the accounting entry errorOur investigation found that the rent was paid on time, the payment was credited to Ms [redacted] 's old apartment rather than the current suiteThis was clearly our error and upon Mr [redacted] contacting our office we informed him to disregard the notice(See attached notes).? As to the day notice to vacate, we follow the Ohio Tenant Law requiring notification and posting as requiredThe notice delivered is the standard notice that we issue to all past due tenantsIn this case it was our mistake and we take full responsibility for the error.? As of the date of this letter I have reached out to Mr [redacted] to arrange a personal meeting with him and his co-resident Ms [redacted] .? Regards,Dan S [redacted]

VANGUARD? October 2015? Revdex.com Euclid Avenue4th Floor Cleveland, Ohio 44115? Re: Complaint [redacted] ? [redacted] ? In reference to the above complaint please see our comments below:? 1)On September 17, the applicant ( [redacted] ) was approved subject to a full move in deposit(see the internal office email attached).? 2)On September 23, [redacted] agreed to the a full move in deposit and was approved (see the internal office email attached).? 3)Our PREMISES HOLD AGREEMENT clearly states that the HOLD FEE is Final and NON-REFUNDABLE should the applicant(s) change their minds.? 4)With reference to [redacted] 's claim that the apartment needed to be vacated by his girlfriendThat would be correct, we cannot enter into two leases on the same unitthe unit would need to be vacated and the current lease terminated before it could be re rented.? We regret [redacted] 's dissatisfaction, but in this instance our opinion is that we followed our procedure and disclosed them in each instanceAs a gesture of good will we allow [redacted] a credit of $towards any future apartment rental.?

VANGUARD Properties June 20, Revdex.com Euclid Avenue, 4th Floor Cleveland, Ohio Re: Complaint # [redacted] Dear Ms [redacted] , In reference to the above issue I would like to express our sincere apology for the accounting entry errorOur investigation found that the rent was paid on time, the payment was credited to Ms [redacted] 's old apartment rather than the current suiteThis was clearly our error and upon Mr [redacted] contacting our office we informed him to disregard the notice(See attached notes)As to the day notice to vacate, we follow the Ohio Tenant Law requiring notification and posting as requiredThe notice delivered is the standard notice that we issue to all past due tenantsIn this case it was our mistake and we take full responsibility for the errorAs of the date of this letter I have reached out to Mr [redacted] to arrange a personal meeting with him and his co-resident Ms [redacted] Regards,Dan S [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Upon reviewing the business response, I do not feel that the offer made by Vanguard Properties is adequate.My main source of disappointment and frustration seemed to not be addressed I feel that I signed an agreement and paid money for a service/product that was explained to me under a pretense Included with this correspondence is a text thread I had with the leasing agent on September 10, That thread states an acceptable response to keeping the furnishings in the apartment which would have saved my girlfriend and I time and money Upon signing the agreement and paying the money, I was informed that all the items needed to be vacated Feeling as if this was a "bait-and-switch" situation (and having paid money for something that was different than originally explained to me), the request of a refund of the $hold fee is more than adequate A credit of that amount towards a future apartment rental is not a functional resolution at this time.As a person who is employed in a field where customer service, sales & legalese are vital to my company's business, I do appreciate the attempt to take care of the mishap Ultimately, I strongly feel that the resolution described in the prior paragraph is the best course of action Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.? Regards, [redacted]

We have resolved this issue to the satisfaction of the complainantWe apologize for the time delay regarding the hot water, the problem was addressed but took time to identify the exact cause.Dan [redacted] Tell us why here

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Upon reviewing the business response, I do not feel that the offer made by Vanguard Properties is adequate.My main source of disappointment and frustration seemed to not be addressed? I feel that I signed an agreement and paid money for a service/product that was explained to me under a pretense? Included with this correspondence is a text thread I had with the leasing agent on September 10, ? That thread states an acceptable response to keeping the furnishings in the apartment which would have saved my girlfriend and I time and money? Upon signing the agreement and paying the money, I was informed that all the items needed to be vacated? Feeling as if this was a "bait-and-switch" situation (and having paid money for something that was different than originally explained to me), the request of a refund of the $hold fee is more than adequate? A credit of that amount towards a future apartment rental is not a functional resolution at this time.As a person who is employed in a field where customer service, sales & legalese are vital to my company's business, I do appreciate the attempt to take care of the mishap? Ultimately, I strongly feel that the resolution described in the prior paragraph is the best course of action Regards, [redacted] ?

VANGUARD Properties December 3, 2015 Revdex.com Euclid Ave4th Floor Cleveland, Ohio 44115 Re: Complaint *** *** *** *** *** ***, In reference to the complaint above, please see our comments below: We regret *** ***'s dissatisfaction with our responseIt is still our opinion that we followed our procedures regarding the refundWith that said, as a gesture of goodwill we will refund *** *** the $He can pick up the refund any time after Monday December 7, at our main office. Respectfully, Dan S*** *** *** *** *** *** *** *** ***

VANGUARD October 2015 Revdex.com Euclid Avenue4th Floor Cleveland, Ohio 44115 Re: Complaint *** *** *** *** *** *** In reference to the above complaint please see our comments below: 1)On September 17, the applicant
(*** ***) was approved subject to a full move in deposit(see the internal office email attached). 2)On September 23, *** *** agreed to the a full move in deposit and was approved (see the internal office email attached). 3)Our PREMISES HOLD AGREEMENT clearly states that the HOLD FEE is Final and NON-REFUNDABLE should the applicant(s) change their minds. 4)With reference to *** ***'s claim that the apartment needed to be vacated by his girlfriendThat would be correct, we cannot enter into two leases on the same unitthe unit would need to be vacated and the current lease terminated before it could be re rented. We regret *** ***'s dissatisfaction, but in this instance our opinion is that we followed our procedure and disclosed them in each instanceAs a gesture of good will we allow *** *** a credit of $towards any future apartment rental

*** *** *** ** *** *** *** ** ***
*** *** *** *** *** July 10, 2015 Revdex.com Euclid Ave4th FlCleveland, 01-44115Fax# 216-861-6365 Dear *** ***: In response to the letter we received from your office on July
6, We did agree to apply the $515,overpayment to the tenants August rent2, A letter was sent to the tenant informing her that the $would be applied to her August rent. Please note that this complaint should have been filed against *** *** *** and not Vanguard Properties as *** *** *** is the owner of the apartment building tenant resides in. Yours truly, *** *** ***

VANGUARD Properties December 3, 2015 Revdex.com Euclid Ave4th Floor Cleveland, Ohio 44115 Re: Complaint *** *** *** *** *** ***, In reference to the complaint above, please see our comments below: We regret *** ***'s dissatisfaction with our responseIt is still our opinion that we followed our procedures regarding the refundWith that said, as a gesture of goodwill we will refund *** *** the $He can pick up the refund any time after Monday December 7, at our main office. Respectfully, Dan S*** *** *** *** *** *** *** *** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

VANGUARD Properties June 20, 2016 Revdex.com Euclid Avenue, 4th Floor Cleveland, Ohio 44115 Re: Complaint #*** *** *** Dear Ms***, In reference to the above issue I would like to express our sincere apology for the accounting entry errorOur
investigation found that the rent was paid on time, the payment was credited to Ms***'s old apartment rather than the current suiteThis was clearly our error and upon Mr*** contacting our office we informed him to disregard the notice(See attached notes). As to the day notice to vacate, we follow the Ohio Tenant Law requiring notification and posting as requiredThe notice delivered is the standard notice that we issue to all past due tenantsIn this case it was our mistake and we take full responsibility for the error. As of the date of this letter I have reached out to Mr*** to arrange a personal meeting with him and his co-resident Ms***. Regards,Dan S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

VANGUARD? October 2015? Revdex.com Euclid Avenue4th Floor Cleveland, Ohio 44115? Re: Complaint *** *** ***? *** *** ***? In reference to the above complaint please see our comments below:? 1)On September 17, the applicant
(*** ***) was approved subject to a full move in deposit(see the internal office email attached).? 2)On September 23, *** *** agreed to the a full move in deposit and was approved (see the internal office email attached).? 3)Our PREMISES HOLD AGREEMENT clearly states that the HOLD FEE is Final and NON-REFUNDABLE should the applicant(s) change their minds.? 4)With reference to *** ***'s claim that the apartment needed to be vacated by his girlfriendThat would be correct, we cannot enter into two leases on the same unitthe unit would need to be vacated and the current lease terminated before it could be re rented.? We regret *** ***'s dissatisfaction, but in this instance our opinion is that we followed our procedure and disclosed them in each instanceAs a gesture of good will we allow *** *** a credit of $towards any future apartment rental.?

[A default letter is provided here which indicates your acceptance of the
business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.?
Regards,
*** ***

February 2, 2016? Revdex.com Euclid Avenue Cleveland, Ohio 44115? Re: *** *** Complaint ID *** Dear Sir or Madame,? In reference to the above complaint I have enclosed move out photo conditions and sections of the lease that cove all of the charges
reference in our letter to Mr*** dated January 16, (copy attached).? After careful review of the move out condition photographs and speaking with the property manager it is our determination that all of the charges are valid.? In a gesture of good willI will accept the $security deposit as payment in full and will remove the $balance clue charge and close the account.? Dan S*** Director of Operations?

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Upon reviewing the business response, I do not feel that the offer made by Vanguard Properties is adequate.My main source of disappointment and frustration seemed to not be addressed? I feel that I signed an agreement and paid money for a service/product that was explained to me under a pretense? Included with this correspondence is a text thread I had with the leasing agent on September 10, ? That thread states an acceptable response to keeping the furnishings in the apartment which would have saved my girlfriend and I time and money? Upon signing the agreement and paying the money, I was informed that all the items needed to be vacated? Feeling as if this was a "bait-and-switch" situation (and having paid money for something that was different than originally explained to me), the request of a refund of the $hold fee is more than adequate? A credit of that amount towards a future apartment rental is not a functional resolution at this time.As a person who is employed in a field where customer service, sales & legalese are vital to my company's business, I do appreciate the attempt to take care of the mishap? Ultimately, I strongly feel that the resolution described in the prior paragraph is the best course of action
Regards,
*** ***
?

We have resolved this issue to the satisfaction of the complainantWe apologize for the time delay regarding the hot water, the problem was addressed but took time to identify the exact cause.Dan ***Tell us why here

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
The build manager did leave letter under my door with agreement that rent will be paid for August rent, however, I was charged a late fee of $45.00 in April 2015. I would like a refund on this about or added to September's rent. Regards, Stephanie Rodriguez