Van Chevrolet

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Van Chevrolet did address Mr*** concerns at the time of sale and after the time of sale If he still has concerns with his vehicle he can bring it to our service department so we can take a look at it We apologize Mr*** is unsatisfied at this time If you have any questions please call me.Sincerely,*** ***Executive Assistant

Dear Sir or Madam:Van Chevrolet did place *** *** on the do not call listWe apologize for any inconvenience.If *** *** should receive any further calls from Van Chevrolet please have her contact me directly at ***Sincerely,*** ***Executive Assistant

I just left you a message regarding Mr*** Mr*** is correct since New Mexico is a reciprocal state we do owe him the difference in tax Van Chevrolet does need Mr*** to sign tax forms then we can issue him the refund We are currently trying to get a hold of
Mr*** and hope to have this resolved by next week Thank you for bringing this at our attention We apologize for any inconvenience If you have any questions please call me.Sincerely, *** ***Executive Assistant

April 20, 2018  Response to complaint # [redacted] – [redacted]  We are in receipt of the complaint filed by Mr. [redacted].  We apologize for any inconvenience that our repeated phone calls may have caused him. On April 18th – Mr. [redacted]’s record was changed to reflect a “Do Not...

Call” status in our customer relations database, as well as the phone number deleted/erased from the record. If for some reason, Mr. [redacted] receives further calls, I would ask that he please contact me directly so that the proper disciplinary action can be taken against any employee that violates our protocol. I can be reached directly at 480-368-3933.   Regards,   Stephen F[redacted]Controller

I just received another voice mail from Van Chevy asking me what they need to do to earn my business. Whatever steps they say they took to not call me, were not done. Call was at 3:56pm PDT today (4-25-2018).

Dear Sir or Madam: Van Chevrolet does not take any fault for Ms. [redacted] concerns with her vehicle therefore our first response remains.  We apologize that Ms. [redacted] is not satisfied with our response.  If you have any questions please call us. Sincerely,Trena M[redacted]Executive Assistant

Dear Sir or Madam:Van Chevrolet did speak with [redacted] on 11-04-14 and apologized for any inconvenience that may have been caused and offered a reimbursement of $250 as a gesture of goodwill.  [redacted] was happy with Van Chevrolet's resolve.  If you have any questions please call...

me.Sincerely,[redacted]Executive Assistant

Mr. [redacted] purchased a 2004 Chevrolet Corvette from Van Chevrolet on 4/29/15. On 5/26/15 Mr. [redacted] brought it to Van Chevrolet with a concern that the lumbar on the pass seat was not working. Van Chevrolet did not find a problem with the passenger seat lumbar. On 6/8/15 Mr. [redacted] brought his...

vehicle back to Van Chevrolet with a concern that his convertible top was loose and that the floor mats were missing from when he purchased it. Van Chevrolet did find that the trim panel was loose and installed the top securely into the clips. Van Chevrolet did try to order Chevrolet Factory floor mats for Mr. [redacted], however Chevrolet has discontinued them. If Mr. [redacted] would like an alternative set of floor mats, Van Chevrolet will reimburse him for the set. We apologize for any inconvenience. If you have any questions, please call me.Sincerely,[redacted]Executive Assistant###-###-####

Dear Sir or Madam:Van Chevrolet did process [redacted] registration with the state of [redacted].  It does show that the resitration and plates were sent to [redacted] on October 28th.  [redacted] should have her plates before her temporary plate expires.  We apologize for any delay. ...

If you have any questions please call me.Sincerely,[redacted]Executive Assistant

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did speak with [redacted] on Friday 20 June, 2015. The repairs were not completed by Van Chevrolet however, I had to go to a different repair center. [redacted] agreed to pay out a certain amount and that amount was not fulfilled and I contacted her today to find out about the discrepancy and so far have not been able to reach her. I left a voicemail and can reply back to you once I find out the information. Thank youRegards,[redacted]

Dear Sir or Madam; Mr. B[redacted] did purchase a vehicle from Van Chevrolet and he agreed to put $3000 cash down and the remainder of the balance was to be paid by a check from his insurance company.  Van Chevrolet did receive the check from State Farm but we have no record of receipting the...

$3000 down.  At this time Van Chevrolet has decided not to pursue Mr. B[redacted] for this cash down.  If you have any questions please call me.   Sincerely,   Trena M[redacted] Executive Assistant

Dear Sir or Madam;Van Chevrolet did contact Mr. [redacted] and sent him a check for the repairs he requested.  He says he is satisfied at this time.  We apologize for any inconvenience.Sincerely,[redacted]

Dear Sir or Madam:Van Chevrolet did cancel Mr. [redacted]'s warranty and he will be receiving a full refund.  We apologize for any inconvenience.  If you have any questions or concerns please call me.Sincerely,Trena M[redacted]Executive Assistant  Van Chevrolet Buick GMC

Response to Revdex.com Complaint #[redacted]- [redacted]  We are in receipt of the complaint filed by Mr. [redacted] concerning services provided to him by our service department.  Upon investigating this matter, our service advisor clearly states to Mr. [redacted] that his vehicle was not getting a complete...

detail as part of his appointment, and the car needed to be clean upon dropping it off at the dealership in order for the Zaktek application to be applied correctly. As you can see from the attached invoice copy, Mr. [redacted] was not charged for the Zaktek protection in anyway. For him to ask for a full refund of services that were performed (oil change, tire rotation, alignment check, and multi-point inspection) seems hardly fair.  Mr. [redacted] himself in discussing the matter with our service advisor, complained about the exact same scenario/issue at another dealership. It seems that although fully explained to him, Mr. [redacted] is looking for services to be provided well beyond what he is paying for or is possibly just looking for "free" services to be performed by the dealerships. We, again, apologize for any inconvenience that Mr. [redacted] has encountered , but we don't believe he should be given a full refund as he was not charged for the services he is complaining about.  Regards,  Stephen F[redacted]Controller

June 29, 2017       Response to Complaint # [redacted] – [redacted] E. [redacted]       We have reviewed the complaint filed by Mr. [redacted] with our service department.  We greatly apologize for the inconvenience these issues caused him and the lack of follow through...

on the part of our employees.   The technician and service writer involved have both been formally reprimanded because of this incident.    We have mailed a check directly to Mr. [redacted] in the amount of $796.50 to the address listed on his complaint.   If there are any further questions regarding this matter, please contact me directly at ###-###-####.     Thank You,     Stephen F[redacted] Controller

Dear Sir or Madam:I spoke with Mr. [redacted] and apologized for his inconveience.  His repairs have been completed and we have offered to pay for his first 2 car payments as a gesture of goodwill.  He was happy with this resolution.  If you have any further questions or concerns please...

call me.Sincerely,[redacted]Executive Assistant

Van Chevrolet did try to order factory floormats for Mr. [redacted] and General Motors has discontinued making them for his model year. Again, Van Chevrolet will reimburse Mr. [redacted] for the floormats that he purchases. We apologize for any inconvenience. If you have any questions please call me.Sincerely,[redacted]

Dear Sir or Madam: Van Chevrolet did send Mr. [redacted] the check he was promised and did call Mr. [redacted] to verify that he received it.  We apologize for any confusion.  If you have any questions please call me at ###-###-####. Sincerely, Trena M[redacted] Executive Assistant

The extended warranty that Mr. [redacted] purchased does start from the factory in service date and not the date of purchase.  Mr. [redacted] can cancel the warranty and Van Chevrolet will refund the full amount that he paid for it.  If this something he would like to do he can contact me...

directly at ###-###-####.  We apologize for any confusion.Sincerely,[redacted]Executive Assistant