The special when I had ordered the bed and mattress was free delivery as early as February 10thUnfortunately they fell through with that as wellAs to why I choose to pick up on MondayI have receipts and the order of free delivery as well
Hello! On 6/9/17, Ms*** made her purchase with Value City Furniture at our Robinson Town location in Pittsburgh, PAThe furniture was delivered to Ms***’s residence on 6/15/& 8/24/We understand Ms***’s concerns and apologize for the experience that she has had with our
companyThe General Manager of the store location has been in contact with Ms*** & has offered her $in compensation for the problemsMs***’s Synchrony Financial card was refunded on 12/4/with her approvalIf Ms*** has any further questions or concerns, she can contact the store location at 1/412-809-Please let me know if you have any questions or concernsThanks! Ashley Marie H*** Supervisor, Customer Care Crew American Signature Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response The reason the first sofa was exchanged was because it had the same issue as the current one! I purchased the insurance your company sellsWhy should I settle for a sofa that is repaired when that is not what I purchased, I should be indemnified under my insurance contract, as that is what it is for! Your item is defective as this is the second time this happensEven your technician said that the repair would probably not work because it will happen again, however in order to save a buck you're inconveniencing a paying client, twice! Maybe three times if the repair doesn't workThis sofa is only year old and already having problemsYour technician also missed the head rest having issuesI deserve a credit for my purchase not a 4-week delay, not to mention the two week delay to have a tech out here. it is outrageous that you have the audacity to write such a response.
Regards,
*** ***
On 07/19/Mrs*** purchased the Brando Smoke piece sectionalThe merchandise was delivered to Mrs*** on 07/23/16.After reviewing Ms***’s complaint I have made direct contact with the Store Manager who has agreed to allow Mrs*** return her furniture for a full refundAlso I would
like to extend an offer for a reselection of furniture if Mrs*** is willing to pick something else that would be of better qualityThe store Manager is willing to offer a discount t***s more expensive furniture if that is something Mrs*** is willing to do. I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
At this time Ms*** has sent a receipt but has not sent a complaint to the Revdex.com so we are unclear of a resolutionIf Ms*** could respond with a short description of her issue with Value City Furniture, We will be happy to further assist her in getting her issue resolved.Sincerely,Karema
H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct. Sincerely,
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI prefer to select merchandise on-linePlease advise how I can go about selection on-line
Regards,
On 03/10/2015, Ms*** purchased, on separate invoices; the Siena Merlot 7-piece bedroom set, the Alisha Plush king mattress and the Tango dining table with Caravelle Black side chairs Ms*** also purchased the Galveston Chocolate 2-piece sectional Ms*** received
deliveries on 03/25/2015, 04/02/and 04/07/and has yet to receive her headboard/footboard and chest.I apologize for the continued delay Ms*** has experienced regarding her merchandise We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.After reaching out to the General Manager, I was advised that Ms*** has received an adjustment on her financing with Great American in the amount of $ Ms*** will also receive an additional credit of $for her inconveniencesThese credits will be adjusted on Ms***’s submitted finance contract upon completed delivery.If Ms*** has any further questions or concerns she may contact me direct
The Extended Warranty Pamphlet My Wife and I Received Clearly States : Pure Promise Coverage Details Damage ALL Accidental Stains such as: Fabric/Leather Pet/Human Body Fluids, Food & Beverage, Make-up, Nail Polish, Grease & Oil Paint & Dye, Crayon, Ink & Markers, Grass & Mud Accidental Rips & Tears Accidental Heat Marks & BurnsAlso, The Sales Rep (Diane Rhen) Stated Clearly: Any Stain or Damage Of ANY KIND Gets On Your FurnitureYour EXTENDED WARRANTY WILL COVERAlso, I was told by ms W***, The dispute department listens to The Recording made by the Customer during the process of filing a claim with the Extended Warranty DepartmentAt that time, I requested I be allowed to hear that same recording to make sure it was authenticI Never received anything related to a recordingLastly, The Only Cleaning Solution We Used, Was The Cleaning Solution That Was Provided By The Manufacturer "*** Pure Home Care Essentials Stain Remover" For Fabric/Leather Natural Biodegradable No VOCs Phosphate Free Ozone Friendly Hazardous Air Pollutants Free (HAPs) 5fl oz/147ml *** Pure Home Care Essentials Furniture Cleaner For Fabric/Leather/Wood Natural EtcEtcEtc
This whole situation is a mess and frankly not worth my time and effort I will never shop there again and just go to *** *** who sells quality piecesI will pursue small claims court and the media from thus point in since they will not replace or accommodate my loss for cheap furniture that they continue to sell
The tech came out and I am so dissatisfied, I am so upset because the stuff used to fix a real leather couch is upsetting. They put a stain on the material that is under the leather to blend in with the sofaI could have rigged it with a brown marker! I am so upset if this is so unfair They replaced the couch and did not even offer to tell me that the warranty would not carry over and I would need to buy a new one and now they have permanently damaged the couch more than it was before they came out. Not to mention the stain is still a little lighter and you can see the spots at times when the light is just rightThis is terrible - I am NOT satisfied because its stained
I was not given an optionthey told me they only have a floor model with a torn top, then also told me they would hunt around to find a replacementI am appalled that there trying to twist words and cover there butt and lie like thatSummers almost over and I still haven't got to enjoy gazebo
i
I am rejecting this response because: I feel this is not acceptable as the warranty company never came to service my furniture since the original complaint which was noted and confirmed by the store manager a month after I got the furnitureI have wasted so much time on an issue that should have been resolved from the very beginning in American signature has yet to still recognize the fact that they NEVER gave me my pillows so I couldn't even see how nice my furniture set was which was very tackyThe manager at the store was never around when I came there and tech just now came in 2017, which is almost years laterI need funds rendered or credit for at least 80%, pillows, along with a refund for my warranty that I never used and paid for.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: the business didn't mess my order once but twiceToday I was suppose to receive a new dresser they brought me a mirror that goes to the dresserI spoke to the store and they explained to me that there going to send out a tech more valuble time wastedBad customer service and an apology will not be accepted Never will I ever purchase anything from this store again
Regards,
*** ***
On 10/22/2016, Mrs*** purchased the Mystic 5-piece co*** height dinette setThe furniture was delivered to Mrs***’s residence on 10/26/2016.We understand Mrs***’s concerns and apologize for the experience that she has had with our companyMrs*** has visited our store
location and spoke with one of the ManagersAn agreement was reached for the glass table top to be replaced per the Uniters claim #Cand part order #PThe replacement is slated to take place on 2/2/2018.If Mrs*** has any questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
the store does not take care of warranty issues of tear in the fabric, only the warranty company....my complaint is with Value City because of all the defects in the furniture I purchased in 9/I do not want the furniture, because it appears I will be dealing with these issues every monthI shouldn't have to have NEW furniture repaired on a constant basis staring months after I purchase it, and months after the purchase I am still dealing with issuesI do not want this furniture as the store doesn't carry it anymore as well, as this is discontinued by the manufacture, so dealing with discontinued product what do I do when the warranty company can't help me any longer?
On 11/19/2015, Ms*** purchased the 2-piece Mandalay Chocolate livingroom set, the Daytona cocktail table and end tables According to Ms***’s invoice, her merchandise has been delivered on 11/28/2015.We understand that time is very valuable and strive to make every shopping
experience EASY for our CustomersI apologize to Ms*** for any frustrations or inconvenience she was caused over the Holidays regarding her delivery If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Jenna C***
MsM*** purchased the Sawyer Black piece ottoman on 12/16/and the Valerie Pink queen velvet bed on 7/19/MsM*** received her ottoman on 12/16/and the bed was delivered on 7/22/The ottoman was exchanged on 1/4/and the bed had to be exchanged on 7/25/14.Due to the nature
of this complaint, MsM*** has been referred to our Senior Analyst in our Corporate Customer Care department for further assistanceOur Senior Analyst is working with the department Manager to resolve this matterWe will be in contact with MsM*** to discuss the progress being made.I apologize for any inconvenience MsM*** may have experienced If MsM*** has any further questions or concerns she may contact me direct
Our customer *** *** made a purchase of our Arts and crafts Chocolate Queen headboard and foot board, he paid $on 01/01/2008, the merchandise was delivered on 01/09/and Mr*** got the limited lifetime warranty with these items.Mr***, we apologize for the negative
experience you had with usI have found that the General Manager has reached out and provided assistance regarding your inquiryAnd per his response they have come to your home and made the needed repairsIf Mr*** has any further questions or concerns he may contact me direct
Our company is currently awaiting a response from *** regarding Ms***’s inspectionOnce the information is received, our Claims Department will review the inspection reports to determine the next stepsMs*** will be contacted immediately after the review
The special when I had ordered the bed and mattress was free delivery as early as February 10thUnfortunately they fell through with that as wellAs to why I choose to pick up on MondayI have receipts and the order of free delivery as well
Hello! On 6/9/17, Ms*** made her purchase with Value City Furniture at our Robinson Town location in Pittsburgh, PAThe furniture was delivered to Ms***’s residence on 6/15/& 8/24/We understand Ms***’s concerns and apologize for the experience that she has had with our
companyThe General Manager of the store location has been in contact with Ms*** & has offered her $in compensation for the problemsMs***’s Synchrony Financial card was refunded on 12/4/with her approvalIf Ms*** has any further questions or concerns, she can contact the store location at 1/412-809-Please let me know if you have any questions or concernsThanks! Ashley Marie H*** Supervisor, Customer Care Crew American Signature Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response The reason the first sofa was exchanged was because it had the same issue as the current one! I purchased the insurance your company sellsWhy should I settle for a sofa that is repaired when that is not what I purchased, I should be indemnified under my insurance contract, as that is what it is for! Your item is defective as this is the second time this happensEven your technician said that the repair would probably not work because it will happen again, however in order to save a buck you're inconveniencing a paying client, twice! Maybe three times if the repair doesn't workThis sofa is only year old and already having problemsYour technician also missed the head rest having issuesI deserve a credit for my purchase not a 4-week delay, not to mention the two week delay to have a tech out here. it is outrageous that you have the audacity to write such a response.
Regards,
*** ***
On 07/19/Mrs*** purchased the Brando Smoke piece sectionalThe merchandise was delivered to Mrs*** on 07/23/16.After reviewing Ms***’s complaint I have made direct contact with the Store Manager who has agreed to allow Mrs*** return her furniture for a full refundAlso I would
like to extend an offer for a reselection of furniture if Mrs*** is willing to pick something else that would be of better qualityThe store Manager is willing to offer a discount t***s more expensive furniture if that is something Mrs*** is willing to do. I apologize for any inconvenience Mrs*** may have experienced If Mrs*** has any further questions or concerns she may contact me direct. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
At this time Ms*** has sent a receipt but has not sent a complaint to the Revdex.com so we are unclear of a resolutionIf Ms*** could respond with a short description of her issue with Value City Furniture, We will be happy to further assist her in getting her issue resolved.Sincerely,Karema
H***Phone: ###-###-####Fax: ###-###-####Karema.H***@AmericanSignature.com
I was unable to locate an invoice for Ms*** regarding her complaintIn order to investigate her complaint further, I will need additional information. Name on InvoicePhone Number on InvoiceCity and State of PurchaseInvoice NumberOnce I am able to locate the appropriate invoice, I will
follow up with an offer of resolutionIf Ms*** has any further questions or concerns she may contact me direct. Sincerely,
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI prefer to select merchandise on-linePlease advise how I can go about selection on-line
Regards,
On 03/10/2015, Ms*** purchased, on separate invoices; the Siena Merlot 7-piece bedroom set, the Alisha Plush king mattress and the Tango dining table with Caravelle Black side chairs Ms*** also purchased the Galveston Chocolate 2-piece sectional Ms*** received
deliveries on 03/25/2015, 04/02/and 04/07/and has yet to receive her headboard/footboard and chest.I apologize for the continued delay Ms*** has experienced regarding her merchandise We understand that time is very valuable and strive to make every shopping experience EASY for our Customers.After reaching out to the General Manager, I was advised that Ms*** has received an adjustment on her financing with Great American in the amount of $ Ms*** will also receive an additional credit of $for her inconveniencesThese credits will be adjusted on Ms***’s submitted finance contract upon completed delivery.If Ms*** has any further questions or concerns she may contact me direct
The Extended Warranty Pamphlet My Wife and I Received Clearly States : Pure Promise Coverage Details Damage ALL Accidental Stains such as: Fabric/Leather Pet/Human Body Fluids, Food & Beverage, Make-up, Nail Polish, Grease & Oil Paint & Dye, Crayon, Ink & Markers, Grass & Mud Accidental Rips & Tears Accidental Heat Marks & BurnsAlso, The Sales Rep (Diane Rhen) Stated Clearly: Any Stain or Damage Of ANY KIND Gets On Your FurnitureYour EXTENDED WARRANTY WILL COVERAlso, I was told by ms W***, The dispute department listens to The Recording made by the Customer during the process of filing a claim with the Extended Warranty DepartmentAt that time, I requested I be allowed to hear that same recording to make sure it was authenticI Never received anything related to a recordingLastly, The Only Cleaning Solution We Used, Was The Cleaning Solution That Was Provided By The Manufacturer "*** Pure Home Care Essentials Stain Remover" For Fabric/Leather Natural Biodegradable No VOCs Phosphate Free Ozone Friendly Hazardous Air Pollutants Free (HAPs) 5fl oz/147ml *** Pure Home Care Essentials Furniture Cleaner For Fabric/Leather/Wood Natural EtcEtcEtc
This whole situation is a mess and frankly not worth my time and effort I will never shop there again and just go to *** *** who sells quality piecesI will pursue small claims court and the media from thus point in since they will not replace or accommodate my loss for cheap furniture that they continue to sell
The tech came out and I am so dissatisfied, I am so upset because the stuff used to fix a real leather couch is upsetting. They put a stain on the material that is under the leather to blend in with the sofaI could have rigged it with a brown marker! I am so upset if this is so unfair They replaced the couch and did not even offer to tell me that the warranty would not carry over and I would need to buy a new one and now they have permanently damaged the couch more than it was before they came out. Not to mention the stain is still a little lighter and you can see the spots at times when the light is just rightThis is terrible - I am NOT satisfied because its stained
I was not given an optionthey told me they only have a floor model with a torn top, then also told me they would hunt around to find a replacementI am appalled that there trying to twist words and cover there butt and lie like thatSummers almost over and I still haven't got to enjoy gazebo
i
I am rejecting this response because: I feel this is not acceptable as the warranty company never came to service my furniture since the original complaint which was noted and confirmed by the store manager a month after I got the furnitureI have wasted so much time on an issue that should have been resolved from the very beginning in American signature has yet to still recognize the fact that they NEVER gave me my pillows so I couldn't even see how nice my furniture set was which was very tackyThe manager at the store was never around when I came there and tech just now came in 2017, which is almost years laterI need funds rendered or credit for at least 80%, pillows, along with a refund for my warranty that I never used and paid for.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: the business didn't mess my order once but twiceToday I was suppose to receive a new dresser they brought me a mirror that goes to the dresserI spoke to the store and they explained to me that there going to send out a tech more valuble time wastedBad customer service and an apology will not be accepted Never will I ever purchase anything from this store again
Regards,
*** ***
On 10/22/2016, Mrs*** purchased the Mystic 5-piece co*** height dinette setThe furniture was delivered to Mrs***’s residence on 10/26/2016.We understand Mrs***’s concerns and apologize for the experience that she has had with our companyMrs*** has visited our store
location and spoke with one of the ManagersAn agreement was reached for the glass table top to be replaced per the Uniters claim #Cand part order #PThe replacement is slated to take place on 2/2/2018.If Mrs*** has any questions or concerns, she can contact the store location at ###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
the store does not take care of warranty issues of tear in the fabric, only the warranty company....my complaint is with Value City because of all the defects in the furniture I purchased in 9/I do not want the furniture, because it appears I will be dealing with these issues every monthI shouldn't have to have NEW furniture repaired on a constant basis staring months after I purchase it, and months after the purchase I am still dealing with issuesI do not want this furniture as the store doesn't carry it anymore as well, as this is discontinued by the manufacture, so dealing with discontinued product what do I do when the warranty company can't help me any longer?
On 11/19/2015, Ms*** purchased the 2-piece Mandalay Chocolate livingroom set, the Daytona cocktail table and end tables According to Ms***’s invoice, her merchandise has been delivered on 11/28/2015.We understand that time is very valuable and strive to make every shopping
experience EASY for our CustomersI apologize to Ms*** for any frustrations or inconvenience she was caused over the Holidays regarding her delivery If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Jenna C***
MsM*** purchased the Sawyer Black piece ottoman on 12/16/and the Valerie Pink queen velvet bed on 7/19/MsM*** received her ottoman on 12/16/and the bed was delivered on 7/22/The ottoman was exchanged on 1/4/and the bed had to be exchanged on 7/25/14.Due to the nature
of this complaint, MsM*** has been referred to our Senior Analyst in our Corporate Customer Care department for further assistanceOur Senior Analyst is working with the department Manager to resolve this matterWe will be in contact with MsM*** to discuss the progress being made.I apologize for any inconvenience MsM*** may have experienced If MsM*** has any further questions or concerns she may contact me direct
Our customer *** *** made a purchase of our Arts and crafts Chocolate Queen headboard and foot board, he paid $on 01/01/2008, the merchandise was delivered on 01/09/and Mr*** got the limited lifetime warranty with these items.Mr***, we apologize for the negative
experience you had with usI have found that the General Manager has reached out and provided assistance regarding your inquiryAnd per his response they have come to your home and made the needed repairsIf Mr*** has any further questions or concerns he may contact me direct
Our company is currently awaiting a response from *** regarding Ms***’s inspectionOnce the information is received, our Claims Department will review the inspection reports to determine the next stepsMs*** will be contacted immediately after the review