In May of 2015, Ms*** purchased the Colorworks Dresser/Mirror and the 5-piece Plantation Cove king storage bedroom set This merchandise was delivered to Mr***’s residence on 5/22/2015.I apologize for the continued frustrations Ms*** has experienced regarding this order As
of 05/30/2015, Ms*** has returned her entire order for a refund with the exception of the Colorworks Dresser/Mirror Ms*** used several different credit cards and I kindly ask that she contact the Waldorf Maryland Store to receive her refund I ask that she advise which cards should be credited to prevent any further delay.Ms*** is scheduled to receive service on the Dresser/Mirror on 06/04/regarding peeling finish.If Ms*** has any further questions or concerns she may contact me direct
On 05/13/Ms*** purchased the Adrian Red piece sectional, the Adrian Red Chair Ottoman, the Dimora Dresser with Deck, also a piece Dinning setThe merchandise was delivered to Ms***’s residence on 05/25/2016.After reviewing Ms***’s complaint I have forwarded over her
information to our bed bug coordinator who is already working on Ms***’s bed bug caseI am asking that Ms***’s contact Ashley Hunter with any further questions or concerns in regards to her case. I apologize for any inconvenience Ms*** may have experienced Sincerely,
On 10/23/15, *** *** purchased the Monarch Chocolate 4-piece sectionalThis merchandise was delivered to *** ***’s residence on 10/27/15. In the interest of customer service, the Store Manager has decided to allow *** *** to return the merchandise for a full refundThe
merchandise was returned to the store location and the refund was processed on 02/06/This refund will post to the credit card within 3-business days.I apologize for any inconvenience *** *** may have experienced If there are any further questions or concerns, I can be contacted directly
I again apologize for Ms***’s experience I was advised by the General Manager that Ms***’s refund has been approved, pending printing at the Home Office Ms*** may pick up her refund check on 05/14/2015.Additionally, if Ms*** has any additional questions or concerns regarding her chairs, she may contact me directly at the contacts below
The General Manager has tried to contact Ms*** regarding her Revdex.com request for a refundAfter speaking with the General Manager, has advised that Ms*** is set up for pickup of all merchandise on 01/16/Ms*** will receive the refund once all merchandise is checked back into the delivery locationI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 02/15/2014, Ms*** purchased the Adrian Chocolate 3-Piece sectional with Adrian accent chairThe merchandise was delivered to Ms***’s residence on 02/20/On 08/17/Ms*** notified Store Personnel regarding problems with the Adrian accent chair and also with the back
of the sofaThe General Manager did pickup Ms***’s merchandise for in shop repairThe General Manager has tried to contact Ms*** to offer assistance and help resolve these issuesMs*** can contact the General Manager directly at (877) 793-and advise that she is following up on her claim with the Revdex.comI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me directSincerely, Kedeanna R***
On 08/29/2015, Ms*** purchased the 5-piece Orlando Gray power sectional This merchandise, with the exception of the armless chair, was delivered to Ms***’s residence on 09/05/2015.I apologize that the anticipated date of delivery for the armless chair was not completed
I have verified that Ms*** will receive the armless chair on 9/19/ Ms*** will receive a call the day before with her delivery timeframe window.If Ms*** has any further questions or concerns she may contact me direct
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThe company did follow through with their resolution listed here through the Revdex.comThey replaced the faulty furniture as was promised to me when I bought the warrantyThe manager of the store was cooperativeI hope that this company makes changes to how they sell their warranties in the future so that other customers are not mislead like I wasI am thankful that the Revdex.com is here to help consumers
Ms*** purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture storeMs*** signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms*** with her complaintValue City Furniture has no legal right to
exchange, refund or alter an AcceptanceNow contractMs*** will need to contact an AcceptanceNow representative at (888) 672-or by mail at Headquarters Dr, Plano, TX Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow Sincerely, Karema Howard Phone: 888-751-Fax: [email protected]
The invoice in which Ms*** is referencing was purchased through *** located in our Value City Furniture store location I have confirmed that Ms*** is scheduled for an exchange of the Mosaic 6-piece queen bedroom set on 10/24/2015.I apologize for any inconvenience Ms
*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
This matters was purchased in and at that time they informed us that it is with years Manufacturer warranty Any damage will be replaced by the Manufacturer And within about years the matters got saggedWe went to their store and file the complain. One day one of their deliveryman (NOT A SERVICE TECHNICIAN) came to our house and just take one two picturesThey never informed us the decision After about two weeks, we visited again to the store to find about mattress and in very discourteous way they informed us that the mattress has stain, therefore there is no warranty All these were never told us when we bought this and now they are coming with all these excuses. The matters is really sagged and not is usable conditionI simply want them to replace this with another one
I spoke with Steven S*** (not sure about spelling of last name) from Corporate Controller but have NOT received a call, letter, smoke signal or any communication from the local Value City in New Carollton regarding when we would received our ottomanThank you,
On 11/14/2015, Ms*** purchased Maverick Brown rocker recliners This merchandise was picked up at the local store on 11/17/2015.According to the back of Ms***’s receipt; if the merchandise is picked up, it will be the Customer’s responsibility to return any merchandise to the
store for service or exchange In the interest of customer service, the Assistant Manager has refunded Ms*** her deliver fee for the exchange of her recliner as a courtesy.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Jenna C***
Ms*** has been compensated and a refund has been processed to her cardI have verified that a claim has been submittedI have sent a conformation email to (***.*** confirming refund Ms*** will be contacted to complete the claim in regards to the damaged walls to her home. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me, but I haven't received the reimbursement yet
On 11/27/17, Mr/ Mrs*** purchased the Bryden Slate 3-piece living room set that included a Bryden Slate sofa, love seat, and chairThe furniture was picked up at our store location on 12/23/17, except for the Bryden Slate chair that was temporarily out of stock.We understand the
inconvenience that this stock issue may have caused Mr/ Mrs*** and we apologize for itTo appease Mr/ Mrs***, the General Manager at the store location has credited Mr/ Mrs*** $back to the original form of payment and offered to deliver the chair to the residence at no costMr/ Mrs*** have been made aware of the offer.If there are any questions or concerns, please feel free to contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
I apologize for the continued frustrations Ms*** has experienced regarding her orders As of 04/14/2015, Ms*** has received all merchandise with the exception of the headboard/footboard This merchandise is scheduled for delivery on 05/14/ At this time, Ms***’s invoice has been adjusted in the amount of $for any frustrations or inconvenience she may have received Unfortunately, we will be unable to make any further adjustments on this invoice in the future.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On October 16, Ms*** purchased a piece Bongo Charcoal sectional, the Jenson 60” TV console, the Aristocrat Chairside table, and the Illusion piece Nesting tableAlso purchased was a Pure Promise warranty on all items; the merchandise was delivered to Ms ***’s residence on
10-23-Upon reviewing Ms***’s complaint, I have spoken with a warranty specialist who informed me that on January a claim was filed regarding Ms***’s piece sectional and TV consoleIn January of 2016, a service specialist attempted to contact Ms*** on number provided on claimWith multiple failed attempts at reaching Ms***, a letter was issued to Ms***’s residence informing her that the claim was now closed due to no contactIf Ms*** would like to proceed with the claim, she would need to contact the warranty company at 877-478- I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 09/06/2013, Ms*** purchased the Bally Black 5-piece queen bedroom set, Varsity stair bunk bed, Jazz Ebony 2-piece sofa and love seatMs*** also purchased the Jungle Zebra 5-piece benchThe merchandise was delivered to Ms***’s residence on 09/07/The Jungle Zebra 5-piece
bench was delivered to Ms***’s residence on 09/10/Ms*** notified Store Personnel regarding the loss of resiliency in her cushionsIn the interest of Customer Service the General Manager has agreed to send a service technician out to repair the problems with the dresserThe General Manager has also agreed to reorder the cushions for Ms***’s love seat resiliency problemsI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me directSincerely, Kedeanna R***
I apologize for any delay in resolving Ms*** inquiry and for any frustration that may have occurred According to Ms*** invoice, she has received the refund of $on 04/13/ If Ms*** has any further questions or concerns, she may contact me direct
In May of 2015, Ms*** purchased the Colorworks Dresser/Mirror and the 5-piece Plantation Cove king storage bedroom set This merchandise was delivered to Mr***’s residence on 5/22/2015.I apologize for the continued frustrations Ms*** has experienced regarding this order As
of 05/30/2015, Ms*** has returned her entire order for a refund with the exception of the Colorworks Dresser/Mirror Ms*** used several different credit cards and I kindly ask that she contact the Waldorf Maryland Store to receive her refund I ask that she advise which cards should be credited to prevent any further delay.Ms*** is scheduled to receive service on the Dresser/Mirror on 06/04/regarding peeling finish.If Ms*** has any further questions or concerns she may contact me direct
On 05/13/Ms*** purchased the Adrian Red piece sectional, the Adrian Red Chair Ottoman, the Dimora Dresser with Deck, also a piece Dinning setThe merchandise was delivered to Ms***’s residence on 05/25/2016.After reviewing Ms***’s complaint I have forwarded over her
information to our bed bug coordinator who is already working on Ms***’s bed bug caseI am asking that Ms***’s contact Ashley Hunter with any further questions or concerns in regards to her case. I apologize for any inconvenience Ms*** may have experienced Sincerely,
On 10/23/15, *** *** purchased the Monarch Chocolate 4-piece sectionalThis merchandise was delivered to *** ***’s residence on 10/27/15. In the interest of customer service, the Store Manager has decided to allow *** *** to return the merchandise for a full refundThe
merchandise was returned to the store location and the refund was processed on 02/06/This refund will post to the credit card within 3-business days.I apologize for any inconvenience *** *** may have experienced If there are any further questions or concerns, I can be contacted directly
I again apologize for Ms***’s experience I was advised by the General Manager that Ms***’s refund has been approved, pending printing at the Home Office Ms*** may pick up her refund check on 05/14/2015.Additionally, if Ms*** has any additional questions or concerns regarding her chairs, she may contact me directly at the contacts below
The General Manager has tried to contact Ms*** regarding her Revdex.com request for a refundAfter speaking with the General Manager, has advised that Ms*** is set up for pickup of all merchandise on 01/16/Ms*** will receive the refund once all merchandise is checked back into the delivery locationI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me direct
On 02/15/2014, Ms*** purchased the Adrian Chocolate 3-Piece sectional with Adrian accent chairThe merchandise was delivered to Ms***’s residence on 02/20/On 08/17/Ms*** notified Store Personnel regarding problems with the Adrian accent chair and also with the back
of the sofaThe General Manager did pickup Ms***’s merchandise for in shop repairThe General Manager has tried to contact Ms*** to offer assistance and help resolve these issuesMs*** can contact the General Manager directly at (877) 793-and advise that she is following up on her claim with the Revdex.comI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me directSincerely, Kedeanna R***
On 08/29/2015, Ms*** purchased the 5-piece Orlando Gray power sectional This merchandise, with the exception of the armless chair, was delivered to Ms***’s residence on 09/05/2015.I apologize that the anticipated date of delivery for the armless chair was not completed
I have verified that Ms*** will receive the armless chair on 9/19/ Ms*** will receive a call the day before with her delivery timeframe window.If Ms*** has any further questions or concerns she may contact me direct
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThe company did follow through with their resolution listed here through the Revdex.comThey replaced the faulty furniture as was promised to me when I bought the warrantyThe manager of the store was cooperativeI hope that this company makes changes to how they sell their warranties in the future so that other customers are not mislead like I wasI am thankful that the Revdex.com is here to help consumers
Ms*** purchased her merchandise through AcceptanceNow (formerly RAC Acceptance) located in a Value City Furniture storeMs*** signed her contract with AcceptanceNow; therefore, Value City Furniture will be unable to help Ms*** with her complaintValue City Furniture has no legal right to
exchange, refund or alter an AcceptanceNow contractMs*** will need to contact an AcceptanceNow representative at (888) 672-or by mail at Headquarters Dr, Plano, TX Please remove this complaint from Value City Furniture’s record and forward it to AcceptanceNow Sincerely, Karema Howard Phone: 888-751-Fax: [email protected]
The invoice in which Ms*** is referencing was purchased through *** located in our Value City Furniture store location I have confirmed that Ms*** is scheduled for an exchange of the Mosaic 6-piece queen bedroom set on 10/24/2015.I apologize for any inconvenience Ms
*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
This matters was purchased in and at that time they informed us that it is with years Manufacturer warranty Any damage will be replaced by the Manufacturer And within about years the matters got saggedWe went to their store and file the complain. One day one of their deliveryman (NOT A SERVICE TECHNICIAN) came to our house and just take one two picturesThey never informed us the decision After about two weeks, we visited again to the store to find about mattress and in very discourteous way they informed us that the mattress has stain, therefore there is no warranty All these were never told us when we bought this and now they are coming with all these excuses. The matters is really sagged and not is usable conditionI simply want them to replace this with another one
I spoke with Steven S*** (not sure about spelling of last name) from Corporate Controller but have NOT received a call, letter, smoke signal or any communication from the local Value City in New Carollton regarding when we would received our ottomanThank you,
On 11/14/2015, Ms*** purchased Maverick Brown rocker recliners This merchandise was picked up at the local store on 11/17/2015.According to the back of Ms***’s receipt; if the merchandise is picked up, it will be the Customer’s responsibility to return any merchandise to the
store for service or exchange In the interest of customer service, the Assistant Manager has refunded Ms*** her deliver fee for the exchange of her recliner as a courtesy.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct. Sincerely,Jenna C***
Ms*** has been compensated and a refund has been processed to her cardI have verified that a claim has been submittedI have sent a conformation email to (***.*** confirming refund Ms*** will be contacted to complete the claim in regards to the damaged walls to her home. Sincerely,Karema H***Phone: ###-###-####Fax: ###-###-####***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me, but I haven't received the reimbursement yet
On 11/27/17, Mr/ Mrs*** purchased the Bryden Slate 3-piece living room set that included a Bryden Slate sofa, love seat, and chairThe furniture was picked up at our store location on 12/23/17, except for the Bryden Slate chair that was temporarily out of stock.We understand the
inconvenience that this stock issue may have caused Mr/ Mrs*** and we apologize for itTo appease Mr/ Mrs***, the General Manager at the store location has credited Mr/ Mrs*** $back to the original form of payment and offered to deliver the chair to the residence at no costMr/ Mrs*** have been made aware of the offer.If there are any questions or concerns, please feel free to contact Customer Care at 1/###-###-####.Sincerely,Ashley H***Phone: ###-###-####Fax: ###-###-####ashley.h***@americansignature.com
I apologize for the continued frustrations Ms*** has experienced regarding her orders As of 04/14/2015, Ms*** has received all merchandise with the exception of the headboard/footboard This merchandise is scheduled for delivery on 05/14/ At this time, Ms***’s invoice has been adjusted in the amount of $for any frustrations or inconvenience she may have received Unfortunately, we will be unable to make any further adjustments on this invoice in the future.I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On October 16, Ms*** purchased a piece Bongo Charcoal sectional, the Jenson 60” TV console, the Aristocrat Chairside table, and the Illusion piece Nesting tableAlso purchased was a Pure Promise warranty on all items; the merchandise was delivered to Ms ***’s residence on
10-23-Upon reviewing Ms***’s complaint, I have spoken with a warranty specialist who informed me that on January a claim was filed regarding Ms***’s piece sectional and TV consoleIn January of 2016, a service specialist attempted to contact Ms*** on number provided on claimWith multiple failed attempts at reaching Ms***, a letter was issued to Ms***’s residence informing her that the claim was now closed due to no contactIf Ms*** would like to proceed with the claim, she would need to contact the warranty company at 877-478- I apologize for any inconvenience Ms*** may have experienced If Ms*** has any further questions or concerns she may contact me direct
On 09/06/2013, Ms*** purchased the Bally Black 5-piece queen bedroom set, Varsity stair bunk bed, Jazz Ebony 2-piece sofa and love seatMs*** also purchased the Jungle Zebra 5-piece benchThe merchandise was delivered to Ms***’s residence on 09/07/The Jungle Zebra 5-piece
bench was delivered to Ms***’s residence on 09/10/Ms*** notified Store Personnel regarding the loss of resiliency in her cushionsIn the interest of Customer Service the General Manager has agreed to send a service technician out to repair the problems with the dresserThe General Manager has also agreed to reorder the cushions for Ms***’s love seat resiliency problemsI apologize for any inconvenience Ms*** may have experiencedIf Ms*** has any further questions or concerns she may contact me directSincerely, Kedeanna R***
I apologize for any delay in resolving Ms*** inquiry and for any frustration that may have occurred According to Ms*** invoice, she has received the refund of $on 04/13/ If Ms*** has any further questions or concerns, she may contact me direct