Hello [redacted], I am very sorry to hear about your missing payment. I have reviewed the details in your account and can see that one of our representatives has assisted you with this complaint. As promised, a new check has been sent after confirming your mailing address. It did come to my attention...
that the address provided is identical to the address we have on file. I hope the check doesn't have issues with delivery as your first check did. If you do not see the check by the date specified in our response please email us directly to: [email protected]. Thank You!Customer Service
Hello,I am very sorry to hear about the issue you are currently experiencing. I have attempted to reach you multiple times and I've also sent an email to make connection to no avail. As specified in my email, it is required for me to collect details of the card you are seeing the fees being drafted...
from. By having this information I can narrow down the transaction and assist efficaciously. When you have a moment, please give us a call back or simply reply to the email we've sent.Thank you!Customer Service
Hello,I sincerely apologize for the trouble experienced with your order. Sadly, we currently do not participate in any type of store credit or discount codes. Please email [redacted] before placing your next order. A Customer Service Manager will review your previous orders where this mixup has been detailed.
I sincerely apologize for the inconvenience this has caused you. We understand that your item is valuable to you and we're working to have it returned to your home. As promised, we will be shipping back the same item received within the next 45 days. If you have any question or concerns when the...
item reaches you please email us at [redacted]Thank You!Customer Service
Hello,After looking into the details of the account, the check issued has been cancelled. Per consumers' request a payment has been established in his [redacted] account. We attempted to make contact with the consumer to ensure the issue has been resolved, however the called dropped or the consumer disconnected after introduction. We are more than happy to assist and re-investigate any details, simply email us at [email protected] You!Customer Service?
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The only address ever provided was the [redacted] address. Any others used were not provided. My daughter did indeed request the funds by [redacted] after waiting yet again for a check that never arrived.There is now a $50.35 shortage. Per your records on your site, the amount you were attempting to repeatedly send is $177.69. The amount you sent through [redacted] (not the mail as requested 5 times) was $127.34.177.69 - 127.34 = $50.35 you STILL owe for items received and not yet paid for.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Hello,I sincerely apologize for the inconvenience this delay may have caused you. I looked into the details of your order and they are marked as "paid" as of 6/2/2015. The funds were deposited into the PayPal account you requested at checkout [redacted]. If you did not receive these funds,...
please email us at [redacted].Thank You!Customer Service Department
Hi [redacted],Our apologies for the delay in receiving payment! You daughter has requested this payment be reissued several different times to several different addresses, but they all keep getting returned to us as "Insufficient Address." Per our correspondence last week, we have reissued...
payment again to [redacted] Checks typically take 5 to 10 days to arrive via standard [redacted] media mail. Please let us know if you have still not received payment in that time frame. Thanks,Valorebooks Customer Support Team
Hello, we sincerely apologize that your order was cancelled and you were not notified. Please note that the pending authorization that was placed on your account has already been removed and you were never charged for this order. Our apologies again for the inconvenience, please let us...
know if you would like help placing orders in the future, and we will be happy to waive any expedited shipping costs. Thanks, Valorebooks Customer Support Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hello, we sincerely apologize that your refund was delayed, there appears to have been an issue with your bank processing the transaction. Per our earlier conversation we have issued a refund payment and you should receive it shortly. Please feel free to contact us directly if you have...
any other questions or need any other assistance. Thanks, Valorebooks Customer Support Team
Hi [redacted],Our apologies for any inconvenience that you experienced with your order, but your item was forwarded to the relevant publisher because it exhibited characteristics that indicated it might be a counterfeit copy. As a one time courtesy, we are issuing payment for this item ($59.80) to...
the the address we have on file for the order. You should receive payment via [redacted] standard mail within the next 10 to 14 business days. Please note that any other items you send in are subject to our policy regarding suspected counterfeit, which may be found here: [redacted]Thank you,Valorebooks Customer Support Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . Please see the attached email from Valorebooks dated on March 14, 2016 that valorebooks accepted and confirmed for sending me a check of $62.17 regarding this problem. However, I have never received the check yet. Their response to Revdex.com shows that valorebooks is not a reliable business/company while they keep switching ideas, and not complying what they had promised me.
Regards,
[redacted]
Hello,I sincerely apologize for the trouble this delay has caused you. As promised, your check has been reissued and shipped to the address we have on file as of 4/13/2015. Your payment was sent via [redacted] Priority Mail and can be monitored through [redacted].com. The tracking number attached to your check...
is [redacted]. If you have any other questions or concerns, please email us at [email protected] You!Customer Service
Hello, we sincerely apologize for the inconvenience that you have been caused by this fraudulent order. Per our conversation earlier this week we will not contest the charge dispute you have filed with your bank and hope the funds are returned to your account as quickly as possible. Please feel free to contact us directly if you have any other questions. Thanks, Valorebooks Customer Support Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hello!I am very sorry to hear about the trouble faced with this order. Our records show that a check has been mailed to you in the amount paid for the order. As explained by our team, because the item was lost by the shipping company we were able to refund the card. If you have any further questions...
or concerns, please email us at [email protected]. Thank you for working with us on this matter. Sincerely, Customer Service
Hello!I am very sorry to hear about the trouble you have experienced with this order. I have looked into our email queues and cannot find communication between our team and yourself. I presume you were speaking with the rental provider surrounding this matter. I can see from the date your item was...
checked in that your book was checked in for return on 9/15/15. Because we can verify that your item is returned, we have proceeded with issuing a full refund for the product. Your funds will be made available to you within 5 business days form today's date (10/5/15). If you have any other questions or concerns, please email us at: [email protected]. Best,Customer Service
Hello [redacted], I am very sorry to hear about your missing payment. I have reviewed the details in your account and can see that one of our representatives has assisted you with this complaint. As promised, a new check has been sent after confirming your mailing address. It did come to my attention...
that the address provided is identical to the address we have on file. I hope the check doesn't have issues with delivery as your first check did. If you do not see the check by the date specified in our response please email us directly to: [email protected]. Thank You!Customer Service
Hello,I am very sorry to hear about the issue you are currently experiencing. I have attempted to reach you multiple times and I've also sent an email to make connection to no avail. As specified in my email, it is required for me to collect details of the card you are seeing the fees being drafted...
from. By having this information I can narrow down the transaction and assist efficaciously. When you have a moment, please give us a call back or simply reply to the email we've sent.Thank you!Customer Service
Hello,I sincerely apologize for the trouble experienced with your order. Sadly, we currently do not participate in any type of store credit or discount codes. Please email [redacted] before placing your next order. A Customer Service Manager will review your previous orders where this mixup has been detailed.
I sincerely apologize for the inconvenience this has caused you. We understand that your item is valuable to you and we're working to have it returned to your home. As promised, we will be shipping back the same item received within the next 45 days. If you have any question or concerns when the...
item reaches you please email us at [redacted]Thank You!Customer Service
Hello,After looking into the details of the account, the check issued has been cancelled. Per consumers' request a payment has been established in his [redacted] account. We attempted to make contact with the consumer to ensure the issue has been resolved, however the called dropped or the consumer disconnected after introduction. We are more than happy to assist and re-investigate any details, simply email us at [email protected] You!Customer Service?
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The only address ever provided was the [redacted] address. Any others used were not provided. My daughter did indeed request the funds by [redacted] after waiting yet again for a check that never arrived.There is now a $50.35 shortage. Per your records on your site, the amount you were attempting to repeatedly send is $177.69. The amount you sent through [redacted] (not the mail as requested 5 times) was $127.34.177.69 - 127.34 = $50.35 you STILL owe for items received and not yet paid for.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
Hello,I sincerely apologize for the inconvenience this delay may have caused you. I looked into the details of your order and they are marked as "paid" as of 6/2/2015. The funds were deposited into the PayPal account you requested at checkout [redacted]. If you did not receive these funds,...
please email us at [redacted].Thank You!Customer Service Department
Hi [redacted],Our apologies for the delay in receiving payment! You daughter has requested this payment be reissued several different times to several different addresses, but they all keep getting returned to us as "Insufficient Address." Per our correspondence last week, we have reissued...
payment again to [redacted] Checks typically take 5 to 10 days to arrive via standard [redacted] media mail. Please let us know if you have still not received payment in that time frame. Thanks,Valorebooks Customer Support Team
Hello, we sincerely apologize that your order was cancelled and you were not notified. Please note that the pending authorization that was placed on your account has already been removed and you were never charged for this order. Our apologies again for the inconvenience, please let us...
know if you would like help placing orders in the future, and we will be happy to waive any expedited shipping costs. Thanks, Valorebooks Customer Support Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hello, we sincerely apologize that your refund was delayed, there appears to have been an issue with your bank processing the transaction. Per our earlier conversation we have issued a refund payment and you should receive it shortly. Please feel free to contact us directly if you have...
any other questions or need any other assistance. Thanks, Valorebooks Customer Support Team
Hi [redacted],Our apologies for any inconvenience that you experienced with your order, but your item was forwarded to the relevant publisher because it exhibited characteristics that indicated it might be a counterfeit copy. As a one time courtesy, we are issuing payment for this item ($59.80) to...
the the address we have on file for the order. You should receive payment via [redacted] standard mail within the next 10 to 14 business days. Please note that any other items you send in are subject to our policy regarding suspected counterfeit, which may be found here: [redacted]Thank you,Valorebooks Customer Support Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . Please see the attached email from Valorebooks dated on March 14, 2016 that valorebooks accepted and confirmed for sending me a check of $62.17 regarding this problem. However, I have never received the check yet. Their response to Revdex.com shows that valorebooks is not a reliable business/company while they keep switching ideas, and not complying what they had promised me.
Regards,
[redacted]
Hello,I sincerely apologize for the trouble this delay has caused you. As promised, your check has been reissued and shipped to the address we have on file as of 4/13/2015. Your payment was sent via [redacted] Priority Mail and can be monitored through [redacted].com. The tracking number attached to your check...
is [redacted]. If you have any other questions or concerns, please email us at [email protected] You!Customer Service
Hello, we sincerely apologize for the inconvenience that you have been caused by this fraudulent order. Per our conversation earlier this week we will not contest the charge dispute you have filed with your bank and hope the funds are returned to your account as quickly as possible. Please feel free to contact us directly if you have any other questions. Thanks, Valorebooks Customer Support Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hello!I am very sorry to hear about the trouble faced with this order. Our records show that a check has been mailed to you in the amount paid for the order. As explained by our team, because the item was lost by the shipping company we were able to refund the card. If you have any further questions...
or concerns, please email us at [email protected]. Thank you for working with us on this matter. Sincerely, Customer Service
Hello!I am very sorry to hear about the trouble you have experienced with this order. I have looked into our email queues and cannot find communication between our team and yourself. I presume you were speaking with the rental provider surrounding this matter. I can see from the date your item was...
checked in that your book was checked in for return on 9/15/15. Because we can verify that your item is returned, we have proceeded with issuing a full refund for the product. Your funds will be made available to you within 5 business days form today's date (10/5/15). If you have any other questions or concerns, please email us at: [email protected]. Best,Customer Service