Hello [redacted], I am very sorry to hear about the trouble you've ran into with your item being cancelled. To clarify, all funds held for orders are given back to you within 5 business days from cancellation date. At times, the amounts can be reflected oddly in your account and it is best to call...
your financial institution to verify the amount charged. Here is a link to our FAQ article surrounding cancellations:http://help.valorebooks.com/support/solutions/articles/5000588157-...⇄ if you log into your ValoreBooks.com account (as you would for a rental return) you will see the totals paid. I hope this helps eliminating the confusion surrounding your transaction. If you have any questions in the near future, please email us at [email protected] you!Customer Service?
Hi [redacted],Per your request, we reissued payment again to [redacted] on 12/4/17. Checks typically take 5 to 10 business days to arrive via standard [redacted] media mail. Today (12/13) is the seventh business day and your check is currently in transit to you. This is the fifth time we have reissued this payment, and the third address you have provided. All previous reissues were returned to us as undeliverable.Separately, your daughter has contacted us to cancel the check currently in transit to you and reissue payment via [redacted], which we have done per [redacted] Unique Transaction ID # [redacted]. This payment is currently in an "unclaimed" status, meaning your daughter needs to log into her [redacted] account to claim the funds. The check currently in transit to you has been cancelled. When you receive this check please destroy it. If you attempt to cash the check currently in transit to you it will be returned as "refer to maker" and you may be charged a fee by your bank.Thanks,Valorebooks Customer Support Team
Hi [redacted], we're sorry you don't accept our response, but unfortunately our policies are very clear in this situation and were explained to you per the correspondence attached above. If you can provide tracking information showing that the book was returned then we will be happy to review. Thanks, Valorebooks Customer Support Team
Hello,I am very sorry to hear about the tech issues you experienced with your rental order. I've investigated your case and see that your item has been successfully returned. Additionally the late fee of $7.34 has been refunded to your card as of 6/16/15. As promised, our notes specify that a check...
for the shipping cost was requested for issuance on 6/16/15. Because the check was mailed less than 10 days ago, it may still be in the hands of [redacted]. We ask that you allow up to 21 calendar days for the delivery to be fulfilled. If you have any questions or concerns pertaining to this order, please do not hesitate to email us at [redacted]Thank you for your cooperation and flexibility with this matter.Sincerely,Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hello,I am very to hear about the trouble and confusion you experienced with your rental returns. I have looked into your account and can see that this issue has been resolved by our representatives. Our records show that you shipped this rental along with the other 6 items you rented from us. Your...
account has been marked as closed and fees debited have been reimbursed. If you have any other questions or concerns surrounding this order, please email us at [redacted]Thank You!Customer Service
Hello, I am very sorry to hear about the trouble you've faced with your buyback order. Because your original check never delivered to you, we have issued a new check per your request. Your check was mailed via [redacted] Priority Mail and will arrive at your home very soon. You may monitor the progress of...
your check with tracking number [redacted] on [redacted].com. If you receive your check dated 10/2/15, please do not cash it as it has been "void". If you have any other questions surrounding this order, please email us at [email protected]. Thanks!Customer Service
Hello, we do apologize again for the negative experience that you had with this order. Per our discussion earlier today, we have closed out your order and removed it from the collections process. Your account is once again in good standing and you may please consider this order complete....
We have also removed you from our marketing email list so you will no longer receive our promotional emails. Please feel free to contact us directly using the contact information provided if we may be of any further assistance. Thank you, Valorebooks Customer Service
Hello, I am very sorry to hear about the trouble and confusion surrounding this order. The details presented in the consumers account show our rental was resold as opposed to return for check in. It appears as though a buyback order was placed the same day as the item was checked out. The mistake...
occurred when the consumer printed and utilized the wrong shipping label. We are reimbursing the total paid as a courtesy one time exception. The funds will be returned to the account used within 3-5 business days. As specified in our policies, all rentals returned incorrectly will be charged the full list price. If you have any other questions or concerns, please email us at [email protected]. Best,Customer Service
Hello [redacted],I sincerely apologize for the trouble this cancellation has caused you. I have looked into your order details and it appears that one of our representatives offered free shipping to order a new book. I understand your frustration with this matter and will relay your seller experience...
with our seller services department. You too can leave feedback for this seller, this way other customers will be able to read the review. If you wish to leave feedback, please follow these steps:1. Go to: http://www.valorebooks.com/YourAccount.do 2. Enter your order number and e-mail address or last name. 3. Click the ‘Leave Feedback’ button on the appropriate item in your order. 4. You’ll receive an e-mail that will enable you to leave feedback.Please, keep in mind that all items are refundable as long as they're returned within 30 days. We would be happy to help with this return if required and can be reached at [email protected]. The funds charged should've hit your account no later than 8/27/15. If funds were not made available, please email us to the email provided. Thank you!Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. My complaint was resolved. Thank you
Regards,
[redacted]
Hello,Thank you for taking the time to speak with us about this complaint. Once again, I sincerely apologize for the trouble this missing payment has caused you. As discussed, we are having the check issued on 7/13/15 reissued and sent to you via Priority Mail. An email will be sent by our team no...
later than 10/12/15 with the pertinent tracking number for you check. If you have any question in the interim please call or simply reply to the email sent today. We truly appreciate your patience and understanding with the matter.Thank You!Customer Service
Hello,This matter appears to be an error on sellers end. We have looked into this and our database shows the item was refunded directly by the seller. We have spoken with the consumer and provided a label for the item to be returned to you. Thank You!Customer Service Department
Hello, I am very sorry to hear about the trouble you're experiencing with this order. Our records show someone on our team has called and assisted with this matter. Because you're being helped we will allow communicate to proceed with our representative in Liquidate Department. If you have any other...
questions or concerns, you may also email us at [email protected]. Thank You!Customer Service
Hello,We have spoken with the consumer to resolve this issue. We've refunded her for the items incorrectly sent, a prepaid label was emailed to the customer in order to have the items returned free of charge. If any further assistance is required, feel free to email us at:...
Hi [redacted], we contacted your seller at your request on 1/19/18 to cancel your order, and the order was cancelled the same day. You should have received notification via your email at [redacted]. Any pending authorization on your account will be removed within 2 to 3...
business days, depending on your bank. Please feel free to contact us directly if you have any other questions. Thanks, Valorebooks Customer Support Team
Hello, our apologies for the delay in receiving your refund, we have processed it today and the funds should appear back in your account in the next 3 to 5 business days. Please feel free to contact us directly if you have any other questions. Thanks, Valorebooks Customer Service Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[The agreement said that I could extend rental or buy book. It did not say that you would randomly debit my account even after I repeatedly told you not to debit my account. I told you I would be keeping the book because the class runs through December and would have to make a payment at a later date.]
Regards,
[redacted]
Hello, I am very sorry for the trouble this mix up may have caused you. After reviewing the detail in your account, I can see that your item has been successfully refunded and a check is in transit to you to cover the shipping cost. I can see here that the notes for your rental specify "Notes:...
Supplemental materials (access codes, DVDs, etc.) are not guaranteed with this book.". This not was left as an ancillary method to make you aware that the title was incorrect and the book did not include the supplemental materials. Our website policies also outline that "used" item do not come with extra materials. Because most rentals are "used" it is an industry standard to not promise these materials. http://help.valorebooks.com/support/solutions/articles/5000588125-what-materials...⇄ you have any further questions or concerns, please email us directly to [email protected]. Best Regards,Customer Service Department
Hello [redacted], I am very sorry to hear about the trouble you've ran into with your item being cancelled. To clarify, all funds held for orders are given back to you within 5 business days from cancellation date. At times, the amounts can be reflected oddly in your account and it is best to call...
your financial institution to verify the amount charged. Here is a link to our FAQ article surrounding cancellations:http://help.valorebooks.com/support/solutions/articles/5000588157-...⇄ if you log into your ValoreBooks.com account (as you would for a rental return) you will see the totals paid. I hope this helps eliminating the confusion surrounding your transaction. If you have any questions in the near future, please email us at [email protected] you!Customer Service?
Hi [redacted],Per your request, we reissued payment again to [redacted] on 12/4/17. Checks typically take 5 to 10 business days to arrive via standard [redacted] media mail. Today (12/13) is the seventh business day and your check is currently in transit to you. This is the fifth time we have reissued this payment, and the third address you have provided. All previous reissues were returned to us as undeliverable.Separately, your daughter has contacted us to cancel the check currently in transit to you and reissue payment via [redacted], which we have done per [redacted] Unique Transaction ID # [redacted]. This payment is currently in an "unclaimed" status, meaning your daughter needs to log into her [redacted] account to claim the funds. The check currently in transit to you has been cancelled. When you receive this check please destroy it. If you attempt to cash the check currently in transit to you it will be returned as "refer to maker" and you may be charged a fee by your bank.Thanks,Valorebooks Customer Support Team
Hi [redacted], we're sorry you don't accept our response, but unfortunately our policies are very clear in this situation and were explained to you per the correspondence attached above. If you can provide tracking information showing that the book was returned then we will be happy to review. Thanks, Valorebooks Customer Support Team
Hello,I am very sorry to hear about the tech issues you experienced with your rental order. I've investigated your case and see that your item has been successfully returned. Additionally the late fee of $7.34 has been refunded to your card as of 6/16/15. As promised, our notes specify that a check...
for the shipping cost was requested for issuance on 6/16/15. Because the check was mailed less than 10 days ago, it may still be in the hands of [redacted]. We ask that you allow up to 21 calendar days for the delivery to be fulfilled. If you have any questions or concerns pertaining to this order, please do not hesitate to email us at [redacted]Thank you for your cooperation and flexibility with this matter.Sincerely,Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hello,I am very to hear about the trouble and confusion you experienced with your rental returns. I have looked into your account and can see that this issue has been resolved by our representatives. Our records show that you shipped this rental along with the other 6 items you rented from us. Your...
account has been marked as closed and fees debited have been reimbursed. If you have any other questions or concerns surrounding this order, please email us at [redacted]Thank You!Customer Service
Hello, I am very sorry to hear about the trouble you've faced with your buyback order. Because your original check never delivered to you, we have issued a new check per your request. Your check was mailed via [redacted] Priority Mail and will arrive at your home very soon. You may monitor the progress of...
your check with tracking number [redacted] on [redacted].com. If you receive your check dated 10/2/15, please do not cash it as it has been "void". If you have any other questions surrounding this order, please email us at [email protected]. Thanks!Customer Service
Hello, we do apologize again for the negative experience that you had with this order. Per our discussion earlier today, we have closed out your order and removed it from the collections process. Your account is once again in good standing and you may please consider this order complete....
We have also removed you from our marketing email list so you will no longer receive our promotional emails. Please feel free to contact us directly using the contact information provided if we may be of any further assistance. Thank you, Valorebooks Customer Service
Hello, I am very sorry to hear about the trouble and confusion surrounding this order. The details presented in the consumers account show our rental was resold as opposed to return for check in. It appears as though a buyback order was placed the same day as the item was checked out. The mistake...
occurred when the consumer printed and utilized the wrong shipping label. We are reimbursing the total paid as a courtesy one time exception. The funds will be returned to the account used within 3-5 business days. As specified in our policies, all rentals returned incorrectly will be charged the full list price. If you have any other questions or concerns, please email us at [email protected]. Best,Customer Service
Hello [redacted],I sincerely apologize for the trouble this cancellation has caused you. I have looked into your order details and it appears that one of our representatives offered free shipping to order a new book. I understand your frustration with this matter and will relay your seller experience...
with our seller services department. You too can leave feedback for this seller, this way other customers will be able to read the review. If you wish to leave feedback, please follow these steps:1. Go to: http://www.valorebooks.com/YourAccount.do 2. Enter your order number and e-mail address or last name. 3. Click the ‘Leave Feedback’ button on the appropriate item in your order. 4. You’ll receive an e-mail that will enable you to leave feedback.Please, keep in mind that all items are refundable as long as they're returned within 30 days. We would be happy to help with this return if required and can be reached at [email protected]. The funds charged should've hit your account no later than 8/27/15. If funds were not made available, please email us to the email provided. Thank you!Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. My complaint was resolved. Thank you
Regards,
[redacted]
Hello,Thank you for taking the time to speak with us about this complaint. Once again, I sincerely apologize for the trouble this missing payment has caused you. As discussed, we are having the check issued on 7/13/15 reissued and sent to you via Priority Mail. An email will be sent by our team no...
later than 10/12/15 with the pertinent tracking number for you check. If you have any question in the interim please call or simply reply to the email sent today. We truly appreciate your patience and understanding with the matter.Thank You!Customer Service
Hello,This matter appears to be an error on sellers end. We have looked into this and our database shows the item was refunded directly by the seller. We have spoken with the consumer and provided a label for the item to be returned to you. Thank You!Customer Service Department
Hello, I am very sorry to hear about the trouble you're experiencing with this order. Our records show someone on our team has called and assisted with this matter. Because you're being helped we will allow communicate to proceed with our representative in Liquidate Department. If you have any other...
questions or concerns, you may also email us at [email protected]. Thank You!Customer Service
Hello,We have spoken with the consumer to resolve this issue. We've refunded her for the items incorrectly sent, a prepaid label was emailed to the customer in order to have the items returned free of charge. If any further assistance is required, feel free to email us at:...
[email protected] Regards,Customer Service
Hi [redacted], we contacted your seller at your request on 1/19/18 to cancel your order, and the order was cancelled the same day. You should have received notification via your email at [redacted]. Any pending authorization on your account will be removed within 2 to 3...
business days, depending on your bank. Please feel free to contact us directly if you have any other questions. Thanks, Valorebooks Customer Support Team
Hello, our apologies for the delay in receiving your refund, we have processed it today and the funds should appear back in your account in the next 3 to 5 business days. Please feel free to contact us directly if you have any other questions. Thanks, Valorebooks Customer Service Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[The agreement said that I could extend rental or buy book. It did not say that you would randomly debit my account even after I repeatedly told you not to debit my account. I told you I would be keeping the book because the class runs through December and would have to make a payment at a later date.]
Regards,
[redacted]
Hello, I am very sorry for the trouble this mix up may have caused you. After reviewing the detail in your account, I can see that your item has been successfully refunded and a check is in transit to you to cover the shipping cost. I can see here that the notes for your rental specify "Notes:...
Supplemental materials (access codes, DVDs, etc.) are not guaranteed with this book.". This not was left as an ancillary method to make you aware that the title was incorrect and the book did not include the supplemental materials. Our website policies also outline that "used" item do not come with extra materials. Because most rentals are "used" it is an industry standard to not promise these materials. http://help.valorebooks.com/support/solutions/articles/5000588125-what-materials...⇄ you have any further questions or concerns, please email us directly to [email protected]. Best Regards,Customer Service Department