United Parcel Service

Beware of a project manager called Dan JonesOut of my years of owning a house and making a claim he is the worst ever about comunicating and gettig things done in timely mannerIn aug I made claim to fix my kitchen floor He sent these chucks in a truck go put inThere were mistakes and I wanted fixed by different companyI had to keep texting him an it was an excuse every time why he couldnt return answers.he sent out person to fix and he got so frustrated that a few things still werent fixed rightI never got a scope of what needed to be doneAnd I got half of a warrenty paper which I begged forIt was dec when I just said enoughs enoughs send me my paperwork im doneSo now im stuck with a jacked up floor cuz he couldnt do his job and half of warrenty paper thats all the paper work I gotDan Jones kept me stressed out the whole time and my insurance rate went up For what!!!! A jacked up floor

Casteel contacted me as part of a home depot contractor for electrical installationI had purchased a windward 44-inch ceiling fan and a light LED semi-flushmount ceiling lightBoth were to be installed in the kitchen ceiling ( x room in townhouse, ceiling height)
The installer *** came and provided me with a $price, which included service fee call of $
I was given this price on a small tablet after the installer had removed the track light to check whether there is a box so that the fan could easily be installed I was shocked at the price and reasoned that $for each light was an excessive charge and certainly I wouldn't use this company ever again and Home Depot only if I could determine my own installerAt this point, I was not able to read an invoice on the tablet with details of the charges I signed off on the tablet to get the work doneIt was either I swallow the high quoted price or it would take me another week to find someone and g

RECEIVED DAMAGED TV AND UPS DENYING INSURANCE CLAIM THE TV WAS PACKAGED BY THEIR FACILITY
ON 4/4/2016, UPS DELIVERED TV THAT WAS DAMAGED IN TRANSITION AN INSPECTION WAS MADE AND THE CLAIM WAS DENIED SAYING THE TV WAS PACKAGED IMPROPELY I INFORMED THEM THAT THE TV WAS PACKAGED BY THEIR FACILITY AND WE SHOULD NOT BE PENALIZED FOR THEIR INCOMPETENCY I HAVE BEEN PLAYING PHONE TAGS SINCE THIS OCCURRENCE AND GETTING PHONE NUMBERS YOU CAN RETURN CALL TO THE SHIPPING NUMBER IS 1Z14E0WXXXXXXXXXX, IT WAS A INCH FLAT SCREEN PANASONIC SMART TV THAT WAS INSUREDTHEY ALSO STATED THAT WE DIDNT PAY ENOUGH TO COVER INSURANCE THEY WERE PAID WHAT THEY SAID WE NEEDED TO PAY, IF THEY MISCALCULTED THE AMOUNT THAT'S THEIR FAULT THE CLAIM NUMBER IS XXXXXXXX

I can't begin to say how much we appreciated the excellent service we received from Casteel Heating & PlumbingRic W***, an expert technician, came out on a weekend after our water heater completely conked outHe tried all day Saturday and Sunday to find a water heater to replace ours, which was a special power-vented unitHe communicated throughout the process and was able to find one early on Monday morning, came in first thing and installed itSo, in other words he made TWO service trips, we were charged nothing for the estimate, and he worked for hours on Monday and did a fantastic jobCasteel will be our people from now onThank you, Ric

I recommend Casteel Electricial to everyone! Josh was my technicianHe spoke about quality being very important to their company and improving safety for familiesHe went above and beyond to help me

Day 1) After a supply line burst Sunglo was sent out by my insurance company They came out that evening and were able to start the mitigation process They set fans and equipment The next day (Day 2) they came out and started the demo of the drywall I was asked to remove contents as the contents team was "too swamped, it will be a week before they will be able to assist." The damage happened on a Thursday, so Friday as the crew is working, they tell me that they will not be able to complete the work They will need to come back When I ask what day they will be returning, I get a shoulder shrug and "I will have to find out, maybe tomorrow (Saturday), maybe early next week" I had the press the crew leader different times to find out if I needed to be home for the weekend, or if I could leave Finally got an answer, that it will be Monday (day 5) My wife, small kids >5yo, and I left for the weekend When we got back the kids rooms were degrees, according to the monitors in their rooms I called and was told that the equipment needed to run, open windows, it will cool off After the windows were open for a couple of hours it was down to a cool degrees, so I shut the dehumidifiers off to cool their rooms down Crew shows up and "completes" the mitigation My wife was chastised by Dan Jones for shutting the dehumidifiers off, as "it wasn't that bad in here"
Later that week, (Day 7)I notice one of the bedrooms smells like mildew I start poking around and the carpet in one of the closest is wet to the touch, and it has spread out around into the bedroom The good news is that Dan is going to be coming out to meet with the adjuster the next morning and start the repair estimateAdjuster shows up, but no Dan About minutes late, one of his guys shows up, with no notebook, pen, anything The adjuster and I walk through, and Dan's guys says he has what he needs He will get a quote going and I should have it is about a week That afternoon (Day 8), I went to work, but my wife was home when the mitigation crew got there I had showed Dan's guy how wet the carpet was, where it was wet, and what would have to move (a dresser) They pulled pad, set equipment and told my wife that they could not move the dresser, one of the guys had a broken leg That evening, we left again for the weekend
I returned home on Sunday (Day 11), the room smelled better, and on Monday (Day 12) the crew pulled the equipmentI had called and said that the dresser hadn't been moved when the crew was there the first time I asked that they make sure the floor is dry and that the issues will not return They assured me that everything was taken care of, there should be no more issues
By Day 17, the smell had returned I also had not see the quote I was told would take a weekI started calling Dan Jones, as he was the project manager assigned Multiple calls to Dan over the next days including to his assistant in the office went unanswered Finally after calling his boss, Tim, I got a call back Nothing had been started on the quote, Dan's guy didn't have any info Dan told me it would be a week or so before he could come out I took exception to that, and Dan was able to get guys out on Day They also sent out the mitigation manager to look at the smell The mitigation team pulled more pad and sprayed a deodorant on the carpet and told me there should be no more smell The water spotting on the carpet was very visible, however the padding had not even been removed to the water spottingThe water came from underneath, so the padding had to be wet
Within days (Day 26) the smell was back I started calling Dan to discuss Crickets, nothing, no response
It is now day I have made more calls to Dan with no response Dan has been non-responsive at bestI still have not seen a quote from Sunglo The total repair bill will be north of $50K, I would not recommend Sunglo for any work

Had new HVAC installed a little over a year agoWe notified the company about not being happy about tge type of air vents installedWe were told *** will contact you but he never didWe continue to call and send emails, the year was approaching and we sent emails againDid not hear from CasteelWe sent emails to Greg Wallency, one of the managers, he ignored us
Recently, I called and also sent pictures of bad finishing of the duct system, they are coming apartI was told the message will be forwarde to *** *** We have not heard from him
Product_Or_Service: HVAC

So thankful for this companyWe've been customers for years and just had our 4th seasonal maintance check-upTechnician is always on time & friendlyDoesn't try to sell us anything we don't need but does explain what is going on and what may be needed in the future

Work completed was not what was agreed on
On March 7,upon my request Casteel sent a design specialist to my homeShe asked questions regarding my issues, how long I planned to be in the home, and what I expectedShe surveyed my existing equipment and determined I needed an additional return and duct for living room/dining area with my new system(of which was down sized by a 1/ton by her)I specifically asked about replacing the line set because I knew going from an R-system to a the new Freon currently required that it should be replacedShe agreed and stated that was part of their practice and her guys do it everydayI agreed on a price which was written on a legal pad and scheduled service the next dayShe stated she would send me the invoice to sign via email in about an hourThe next day the installers came and began workI first asked about the new return and duct and they said it wasn't on orderI immediately called the designer and she said not to worry it wa

We had a new unit installed in the attic in Dec......the guys were all very polite and professional......they wore the little booties so they would not get the carpet dirty going in and out
The manager explained how the new thermostat worked....and answered all our questions
We are very happy with Casteel and will call them again for any future work needed

We had a new system installed April on June our unit went outIt was a nightmare getting someone to respond but after continuously calling every minutes they finally sent someone out to make a repair Unfortunately they had to wire it up and it ran continuously without shutting off that was until a part could come in the following week , that was installed it broke down again weeks laterAfter the nightmare of going through a weekend of not having air finally they came out after I demanded a NEW UnitI was told they would take care of the cost of our utility bill due to the unit running without shutting offI have submitted my months of utility bill yet for them to pay itWe had this installed to bring down the cost of our electric bill it did the first monthThe unit we had before going with Casteel was a year unit only having to have Freon put in at the beginning of the summerWe should have done our homework and went with someone local I am sure we would not have had the nightmare with someone elseI would never recommend Casteel unless you have the time and can go with out airBefore going with them please do your homework I have all documentation received from the company along with thier statement of what they would do as far as reimbursement for our costly utility bill

Revdex.com:
The address was selected from the Revdex.com web site, it may not be the
specific address of where the UPS drivers are located, but the complaint must have been forwarded to the correct personnel, because the package was delivered correctly yesterday for the first time
Regards, and thanks,
*** ***

Price gouging for a hot water heater$for heater and $for mins of service
Casteel came out Nov 25, to replace a hot water heaterThey quoted $1,We accepted the price with no itemizing of the feesThe wrong water heater was dropped off so an extra 30+ minutes was added on to the jobTwo days later I checked around for comparable prices because everyone was saying that $was high for a gallon water heaterWhen I realized they were correct, I called back on Nov and was told that $was for the unit and $was for serviceI asked to speak to management and have called every day sinceI have yet to get someone to call me back with a resolution (reduction in price)My receipt doesn't even have a breakdown on what I purchased, simply $and a signatureThis is absolutely unethical to charge 40% service charge -- especially without divulging this prior to serviceTrust is very important when choosing to do business with a companyCasteel total

Installed a brand new Trane XV20i system and ductwork but still the HVAC is not working
It's been now five long month since I hired Casteel to install a brand new Trane XV20i system and ductwork but still the HVAC is not working They also damages ( broke the ceiling, damage the doors, dirt floor) in my home This has been a Nightmare!! I've been trying to work with them in the last four month and it seems like there is no solution at all After installing a better system, bed room and bath room cannot be used We upgraded the ductwork from 6" to 8" to have more air and now we cannot even get air in the bed roomEvery time we adjust the damper than we lose air in the other bedrooms and bathroomsI'm sleeping on my downstairs floor Return ducts for the bed rooms are not working It's not sucking the air at all My system was working better So many e-mail exchange on the installation and system and picture of my damage ceiling, doors and dirt floor They offer to pay for

I called Casteel with a broken A/C (not blowing) - the customer service representivie was very helpfull and got someone out right away When Larry arrived, I told him I was suspicious that it was the blower motor (My dad did HVAC, so I am aware of the parts) - after minutes, he told me no that was not what it was, they could not repair anything and in fact, I needed an entire new system in my house Also that I needed to meet with one of their "design consultants" fancy term for salesperson - to discuss my options (expensive, very expensive or obscenely expensive)
Thankfully we were able to get a second opinion prior to meeting with their sales people - and guess what? It was the blower motor and after about minutes and a few hundred dollars - our A/C worked perfectly! Despite all the great reviews, these people are dishonest and unethical

Fantastic service and their employee, so professional

Contrary to their advertising, I was quoted one price and was charged much more once the work was completed
Technicians quoted $1,for a water heater replacementAlthough I considered the quote rather high, I accepted it due to time constraints
The tech began by replacing the inlet water valve and the gas valve and I asked why that was doneHe replied that these were better and it was all part of the package and that I may as well accept it
Once the work was complete, the charge was $1,The tech said that he had to replace the expansion tank at $This was the first mention of an additional chargeIn addition, all he had to do was screw in a tank into plumbing he had already rebuiltFrom his comment about being part of the package, I thought the expansion tank was as well
There is a threshold where you decide if you are willing to pay for servicesI thought the original quote was high, but I decided to accept itHad the quote included an additional $

Michael F* the technician was prompt, knowledgeable tna thoroough I specifically asked
for him as he had checked my A/C previously This time it was my furnace for an inspection

On Aug 28th, Reno's had unfortunate mis-happen. Reno's absolutely accepted "FULL" responsibility on all the damage that was done to the [redacted] Motorcycle and apologized numerously for it. A wrecker was dispatched to the scene in place of a Flat bed due to not making the customers and...

State Police wait any longer on the highway than the ETA was given. The truck that was closest to them was a wrecker. When we arrived, we loaded the motorcycle with care and consideration, and all the right equipment needed to tow this motorcycle. From there, we proceeded with the tow. 5 to 10 miles into the tow, the strap holding the motorcycle down, broke. The driver then pulled over immediately. Once the damage was assessed on scene, a Flat bed wrecker was called and Reno's immediately offered to fix "ALL" damage that was done including camping equipment. Reno's and the [redacted] were in agreement at this point. Later on in the week, the owners of the motorcycle changed their minds to have it fixed elsewhere. At this point, Reno's continued on the order of the parts that were need to be replaced. Unfortunately, because of the year of the Honda, parts are not readily available. Most of them were on National Back Order with the exceptions of 3 part. These 3 parts were going to take an additional week to receive. Reno's is waiting to hear from [redacted] that ALL parts are in, and once this order is completed, customer will receive them as soon as possible.

Complaint: [redacted]
I am rejecting this response because:I have not changed my mind about doing my own work, and would still like very much for the ability to do it.  What I need need is either the parts or the money to buy the parts.  I also need the money to replace the camping equipment, lights and a reasonable wage to compensate me for my work.  My concern is that other than this note on the Revdex.com, I have had no communication from Reno's in more than 5 weeks, and have now been waiting more than 14 weeks since the incident occured to be compensated.  This time frame is completly unreasonable, especially with a lack of communication.  November 2 when I last spoke to Reno's I was told my parts would be delivered to my home in about a week.  That didn't happen and there has been no attempt to contact me to explain why not.
Sincerely,
[redacted]