United Parcel Service

Overcharged for a simple drain cleanout in amount of $ The tech " [redacted] " took advantage of me as a senior under distress and ignorant of what to expect for a drain clean outHe implied that the situation was so serious that I would have to have my yard dug up to remove and replace pipes leading to to the house because of tree roots in the line.He said he would try to unclog the line by removing the toilet or if I knew where the clean out was he could clear the line that wayMy daughter was there and she knew where the clean out was located in the yard.Then he said the snake may not clear the line because the pipe had a curve in it and the snake may not workHe offered not to charge me the $service charge if it did not work.He went to his truck and removed his equipment and placed the snake in the clean out, the line was cleared in less than minutes Then he came inside the house and went to the door that leads to under the house and showed me an unclear picture fr

On December 6th, a representative from Utility Partners of America visited the home at [redacted] Cir***, OH to review the work performed on the water heaterThe homeowner advised the representative that a county official had disapproved the installation for the reason of a non-approved material used as the drain tube for the relief valveNo written inspection report citing the code sections violated was left at the premises by the inspector; as required by state code, also no written inspection report was sent to Utility Partners of AmericaWithout a written inspection report a proper appeal to the Building Official could not be filed The representative from Utility Partners found that the drain tube used was a ¾ inch model produced by [redacted] Corporation which is a listed and approved material that complies with ASME A112.4.1-As the product carries the proper listing, it complies with the requirements of section of the current Ohio Plumbing CodeThe certificate of listing was sent by email to the customer, who acknowledged receipt Utility Partners of America had previously attempted to supply this information to the [redacted] County Building Department but had not received any responseOn December 14th this certificate was again sent to [redacted] County, and on December 15th [redacted] the new Acting Building Chief for the [redacted] County Building Department acknowledged receipt of the documentation, and agreed that part in question is acceptable, and will have the inspector go back out and re-inspect, to get this finalized

Day 1) After a supply line burst Sunglo was sent out by my insurance company They came out that evening and were able to start the mitigation process They set fans and equipment The next day (Day 2) they came out and started the demo of the drywall I was asked to remove contents as the contents team was "too swamped, it will be a week before they will be able to assist." The damage happened on a Thursday, so Friday as the crew is working, they tell me that they will not be able to complete the work They will need to come back When I ask what day they will be returning, I get a shoulder shrug and "I will have to find out, maybe tomorrow (Saturday), maybe early next week" I had the press the crew leader different times to find out if I needed to be home for the weekend, or if I could leave Finally got an answer, that it will be Monday (day 5) My wife, small kids >5yo, and I left for the weekend When we got back the kids rooms were degrees, according to the monitors in their rooms I called and was told that the equipment needed to run, open windows, it will cool off After the windows were open for a couple of hours it was down to a cool degrees, so I shut the dehumidifiers off to cool their rooms down Crew shows up and "completes" the mitigation My wife was chastised by Dan Jones for shutting the dehumidifiers off, as "it wasn't that bad in here" Later that week, (Day 7)I notice one of the bedrooms smells like mildew I start poking around and the carpet in one of the closest is wet to the touch, and it has spread out around into the bedroom The good news is that Dan is going to be coming out to meet with the adjuster the next morning and start the repair estimateAdjuster shows up, but no Dan About minutes late, one of his guys shows up, with no notebook, pen, anything The adjuster and I walk through, and Dan's guys says he has what he needs He will get a quote going and I should have it is about a week That afternoon (Day 8), I went to work, but my wife was home when the mitigation crew got there I had showed Dan's guy how wet the carpet was, where it was wet, and what would have to move (a dresser) They pulled pad, set equipment and told my wife that they could not move the dresser, one of the guys had a broken leg That evening, we left again for the weekend I returned home on Sunday (Day 11), the room smelled better, and on Monday (Day 12) the crew pulled the equipmentI had called and said that the dresser hadn't been moved when the crew was there the first time I asked that they make sure the floor is dry and that the issues will not return They assured me that everything was taken care of, there should be no more issues By Day 17, the smell had returned I also had not see the quote I was told would take a weekI started calling Dan Jones, as he was the project manager assigned Multiple calls to Dan over the next days including to his assistant in the office went unanswered Finally after calling his boss, Tim, I got a call back Nothing had been started on the quote, Dan's guy didn't have any info Dan told me it would be a week or so before he could come out I took exception to that, and Dan was able to get guys out on Day They also sent out the mitigation manager to look at the smell The mitigation team pulled more pad and sprayed a deodorant on the carpet and told me there should be no more smell The water spotting on the carpet was very visible, however the padding had not even been removed to the water spottingThe water came from underneath, so the padding had to be wet Within days (Day 26) the smell was back I started calling Dan to discuss Crickets, nothing, no response It is now day I have made more calls to Dan with no response Dan has been non-responsive at bestI still have not seen a quote from Sunglo The total repair bill will be north of $50K, I would not recommend Sunglo for any work

After review on this issue, we discovered in talking to the contractor that was physically at the home that there was an error in billingThey were at the home for a warranty plan claim, and found that the actual issue was not covered by the planThe customer was aware that they would have to pay some out of pocket expense for the actual repair, but they had been assured that UPA (Utility Partners of America) would be responsible for the service fee for the trip to the home for the assessmentThe customer was actually billed the entire amount, and when questioned by UPA, the contractor advised there was no trip charge or service fee, only the cost of the actual repairIn a follconversation with the main office manager for the contractor however, it was determined that the amount of $ of the total billed to the customer was indeed a service call feeThey have agreed to refund the amount of that fee, $ back to MsS***, and re-invoice that amount directly to UPA for paymentMsS [redacted] has been contacted by our office and advised of the update, and provided the information for the contact at Roto- Rooter, the contractor that performed the service at the home for herShe will now only be responsible for the remaining amount of repair which is $ 77.20, so this issue has been resolved for MsS***, and she has been notified with all of the updated information regarding payment

Please be advised that this store has absolutely nothing to do with deliveries or UPS driversthe customer needs to contact the UPS facility at [redacted] or call [redacted]

Had new HVAC installed a little over a year agoWe notified the company about not being happy about tge type of air vents installedWe were told [redacted] will contact you but he never didWe continue to call and send emails, the year was approaching and we sent emails againDid not hear from CasteelWe sent emails to Greg Wallency, one of the managers, he ignored us Recently, I called and also sent pictures of bad finishing of the duct system, they are coming apartI was told the message will be forwarde to [redacted] We have not heard from him Product_Or_Service: HVAC

Contrary to their advertising, I was quoted one price and was charged much more once the work was completed Technicians quoted $1,for a water heater replacementAlthough I considered the quote rather high, I accepted it due to time constraints The tech began by replacing the inlet water valve and the gas valve and I asked why that was doneHe replied that these were better and it was all part of the package and that I may as well accept it Once the work was complete, the charge was $1,The tech said that he had to replace the expansion tank at $This was the first mention of an additional chargeIn addition, all he had to do was screw in a tank into plumbing he had already rebuiltFrom his comment about being part of the package, I thought the expansion tank was as well There is a threshold where you decide if you are willing to pay for servicesI thought the original quote was high, but I decided to accept itHad the quote included an additional $

RECEIVED DAMAGED TV AND UPS DENYING INSURANCE CLAIM THE TV WAS PACKAGED BY THEIR FACILITY ON 4/4/2016, UPS DELIVERED TV THAT WAS DAMAGED IN TRANSITION AN INSPECTION WAS MADE AND THE CLAIM WAS DENIED SAYING THE TV WAS PACKAGED IMPROPELY I INFORMED THEM THAT THE TV WAS PACKAGED BY THEIR FACILITY AND WE SHOULD NOT BE PENALIZED FOR THEIR INCOMPETENCY I HAVE BEEN PLAYING PHONE TAGS SINCE THIS OCCURRENCE AND GETTING PHONE NUMBERS YOU CAN RETURN CALL TO THE SHIPPING NUMBER IS 1Z14E0WXXXXXXXXXX, IT WAS A INCH FLAT SCREEN PANASONIC SMART TV THAT WAS INSUREDTHEY ALSO STATED THAT WE DIDNT PAY ENOUGH TO COVER INSURANCE THEY WERE PAID WHAT THEY SAID WE NEEDED TO PAY, IF THEY MISCALCULTED THE AMOUNT THAT'S THEIR FAULT THE CLAIM NUMBER IS XXXXXXXX

We had a new unit installed in the attic in Dec......the guys were all very polite and professional......they wore the little booties so they would not get the carpet dirty going in and out The manager explained how the new thermostat worked....and answered all our questions We are very happy with Casteel and will call them again for any future work needed

Received E-mail stating packages had been left at my front door...they had NOT been left there
On ThursSeptI received an e-mail from United Parcel Service (UPS) stating that packages had been left at my front door Upon arriving at home and checking the perimeter of the house, there were no packages to be found I contacted both companies (Bath & Body Works & Banana Republic) advising them I had not in fact received their packages (tracking number: 1ZFXXXXXYWXXXXXXXX & tracking number: ***PXXXXXXXXX) Bath and Body Works reshipped the package (tracking number:
***PXXXXXXXXX) and I received another e-mail stating the package had been delivered today (ThursSept29) Upon arriving at my house & once again checking the perimeter, I was unable to locate a package I spoke to several neighbors who did not receive any packages for me I then spoke to *** at UPS live chat He was uanble to resolve the situation for me He gave me a toll-free number to call so

I have an ongoing issue with UPS to deliver my Amazon packages to Lilac Pl., Los Angeles, Ca XXXXXThey either delivered it to the wrong address or not deliverI talked to their Regional Manager Matt yr ago, a supervisor was sent to take photos of my location & street, informed me that the photos should pop up & help their driver to locate our address
This yearU, PS drivers still make statement about the delivery, like today tracking # 1Z05RXXXXXXXXXXXXX, 1ZE6EXXXXXXXXXXXXX, 1ZW85RXXXXXXXXXXXX, 1ZW85RXXXXXXXXXXXX were never received but UPS claiming were deliveredIn fact, I have been seating in the house all day, no door knock, no bell ringI even drove around still not able to see the packages in my neighborhood
Looks like UPS unable to resolve the issue permanently
delivery issue onging

Casteel is the most honest and professional company we have ever used for our HVAC service, and we have lived in our home for yearsThey will tell you what needs to be done, but also what doesn't need to be doneIn this era of greedy upselling, that is refreshing

I prepaid for summer/winter, ac/furnace maintenanceI eventually sold the property and requested half of the payment returned
Prepaid for summer and winter service in 2016.I called several times for a refundI even suggested using the remaining service at my new home however they do not service my areaEach time that I called I was told someone would look into the refund and give me a call back, but it has been several months and I'm still waiting

Matthew did a good job assisting us with a correctly designed a/c replacementSince we obtained multiple bids from four different companies the choices seemed a little overwhelming due to all of the different advice we receivedHowever, Matthew was gracious enough to answer all of my questions and priced out several different options at my request(I was considering going a different route from a ton unit to a ton etc.) Ultimately he won me over with his advice and pricesThis has been a pleasant process thus farThanks Matthew!

We use Casteel for all of our heating, AC, electric and plumbing needsTheir service is outstanding and reliable

My water heater died at 6:30am on a Sunday I called Casteel as I had heard of their great reputation through friends who had used them previously Jim was dispatched and came out to my home and installed a new water heater, explained in detail how the new heater would work vsthe old one (it was years old and naturally, specifications have changed since then!) Jim was very knowledgeable, friendly, experienced, and answered all my questions
I really appreciate the great customer service and I highly recommend Casteel Heating & Air if you need this type of service! Thank you so much again for coming to the rescue

I called Casteel Heating and Cooling on because the air conditioning was not working in the second level of my home A tech came out on to look at the problem and told me that the lines and the evaporator coil was frozen and that I needed a new AC unit He disconnected something in the unit outside and did something else upstairs in the attic to defrost the unit There was a flow of water coming out a drain pipe from the back side of my home after he did that and he told me that was from the water from the line defrosting I asked the tech twice if the water from the lines defrosting would come through the floor and affect the ceiling on the second floor Both times he told me that it would not Later that evening I went in my son's bedroom which is under the area where the unit is in the attic There was water damage in my son's room because of what the technician did Before he came there was no water damage in his room at all The wall and ceiling was wet from the w

Overcharged for a simple drain cleanout in amount of $
The tech "***" took advantage of me as a senior under distress and ignorant of what to expect for a drain clean outHe implied that the situation was so serious that I would have to have my yard dug up to remove and replace pipes leading to to the house because of tree roots in the line.He said he would try to unclog the line by removing the toilet or if I knew where the clean out was he could clear the line that wayMy daughter was there and she knew where the clean out was located in the yard.Then he said the snake may not clear the line because the pipe had a curve in it and the snake may not workHe offered not to charge me the $service charge if it did not work.He went to his truck and removed his equipment and placed the snake in the clean out, the line was cleared in less than minutes Then he came inside the house and went to the door that leads to under the house and showed me an unclear picture fr

Casteel is always quick to respond when I have a problemI love my new Lennox AC & furnace they installed in SeptGreat Service!

The company called and indicated a representative could come earlier than my appointment time I agreed and the person, Matt, arrived, went immediately to work, and performed the required tasks in a very efficient time frame I was pleased with his performance