United Airlines

This is unacceptable!  I want a more personal response and not one from your complaint manual.   I'm not paying more money to hold a fare. If you are using history and other factors to determine the price do that prior to posting the airfare.  Once you post it, it should not change.So now, United is not getting my business on this flight or future flights.  I will be changing my ait line provider.  One who has fair, unchanging pricing Hope [redacted]   
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Hope [redacted]

Complaint: [redacted]
I am rejecting this response because: the problem is the 2 damaged tennis rackets due to the agents refused to allow us to take the rackets out of the tennis bag. The certificates that you provide do not fix the problem. The certificates cannot get new rackets for my daughter to play tennis. Without fixing the problem, how can I get more confidence to take your airline services anymore?
Sincerely,
[redacted]

March 28, 2017Dear Mr. [redacted]:The Revdex.com has sent your correspondence to our attention.I am very sorry to hear of the missing glasses from your checked baggage. For flights within or between the U.S., Guam, Puerto Rico and the U.S. Virgin Islands, missing items from checked baggage...

should be reported to the airport Baggage Service Office immediately after the arrival of your flight, or by calling our Baggage Service Center at 1-800-[redacted] within 24 hours of your flight arrival. I see that you have spoken to our representative in our Baggage Resolution Center and have been advised of our policies. I have included the path on our web site with this information below.HomeTravel informationBaggage informationMissing items from checked baggageMr. [redacted], all baggage concerns are handled directly within our policy guidelines by our Baggage Resolution Center. While I am not able to alter that policy, I would like to offer a gesture of goodwill. I have sent you an Electronic Travel Certificate in the same amount you are requesting. The certificate will arrive via email within a few days. Thank you for your understanding.We appreciate your business as a MileagePlus member and hope to have the privilege of serving your future travel needs.Kind Regards,[redacted]Corporate Customer CareCase [redacted]

Dear Mr. [redacted]:Your communication filed with the Revdex.com on December 13, 2016 was forwarded to the attention of our Corporate Customer Care department. On behalf of United Airlines, please allow us to add our apologies to those already extended by our Customer Care representatives, Ms....

[redacted] and Ms. [redacted] for what you and your family experienced on our flight to San Francisco on December 2, 2016.Clearly, the situation you have described regarding the spill and the behavior of one our flight attendants was not reflective of the service we usually offer and we truly regret the inconvenience and the negative impression that was created. Please be advised that your concerns were forwarded to our In-Flight Services department for internal review and appropriate action. Although we cannot provide specific details about the internal process, please be assured that management takes the matter of employee behavior very seriously.Mr. [redacted], we certainly realize how we treat each customer is a critical element of our success. At the foundation of their experience with us is our service - it's what leaves a lasting impression of United. While we do not offer monetary compensation, we will send each of you a $125 travel certificate. This is in addition to the bonus miles that were already deposited into each of your MileagePlus accounts. The electronic vouchers will be delivered separately via email within the next three business days. I'm hopeful that your next trip with us will merit a more favorable report. As a MileagePlus customers, we appreciate your business and look forward to welcoming you on board a future United Airlines flight.  Regards,[redacted]Corporate Customer CareCase ID: [redacted]

Complaint: 11709993
I am rejecting this response because: other than making me buy back my miles they did not give me any options.Sending a reminder 6 months ago is not acceptable. Specially because United keeps sending junk promotion emails every month. So they can easily send clear reminders of the miles expiring in a timely manner (say 1 month before the miles expire). 
Sincerely,
Nista [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Mr. **: I am responding to your complaint filed with the Revdex.com. I can imagine it was very frustrating to wait so long on hold. I am very sorry.  We had a very high call volume and I apologize for the delay. We want to provide the timely assistance you expect. As a way...

to say we're sorry, I am sending you a $50 Electronic Travel Certificate, which should arrive via email in the next few business days. Also, your reservation [redacted] from SFO to ORD was cancelled and a refund was initiated. Please allow 10 business days for processing. Mr. **, thank you for your loyalty as a Gold member. It is an honor to serve you. With kindest regards, [redacted]Corporate Customer CareCase:  [redacted]

Complaint: 11698438
I am rejecting this response because:
Because travel vouches won't work for me I will no longer be traveling. I am requesting a $100 refund on my credit card.
Sincerely,
Tina [redacted]

Dear Ms. **:
I am responding to your correspondence received by United Airlines from the Revdex.com.
I sincerely apologize on behalf of United Airlines for any unprofessional behavior you may have encountered on your flight, 857. We strive to provide professional service...

at all times, to customers and employees alike, demonstrating courtesy and respect.
A review of our records show that my colleagues have corresponded with you regarding this concern. Your feedback regarding this concern has been documented for review and internal investigation. As previously advised, we work diligently to address and correct any concerns brought to our attention. Employee concerns are investigated, however we do not offer any type of compensation for a report of an employee service shortfall.
While we understand your disappointment, we are unable to honor your request of compensation of a refund of your ticket, as travel was provided. Thank you for your understanding.
We appreciate your business as a MileagePlus Premier Gold member and understand the value of your decision to fly with us. We assure you that we will make every effort to leave you with a better impression of our airline next time you fly with us.
Regards,
Judith [redacted] Corporate Customer Care
Case 9772014
    Tell us why here...

Dear Mr[redacted]i:Thank you for contacting United Customer Care again through the Revdex.com.As previously communicated, please provide the thirteen digit transaction number from your credit card statement which begins with 016.   I will verify the information and send you the...

requested receipt. Please know we continually seek ways and input from our customers to improve our service and will forward this concern to our management team.Please be assured that providing our customers with a great product, an up-to-date fleet, superior customer service and an unrivaled customer experience is our vision for the expanded network and global presence of the new United. These growing pains from such a massive undertaking, however difficult, will ultimately benefit all our passengers in terms of more efficient services, processes, and expanded choices.We thank you for your patience, business and loyalty.  We’re always glad to hear from our customers and MileagePlus members and thank you for flying the friendly skies.Regards,   [redacted] Customer Care[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11680852, and find that this resolution is satisfactory to me.
Sincerely,
Paul [redacted]

Complaint: [redacted]
I am rejecting this response because: Thank you for your help and for having a great Company.  It's appreciated.I would like to accept your kind offer, but I have since closed that account and cannot access the information that you have requested.I would be interested in a compromise.Thank you for your time.Best regards,[redacted]

Dear Ms. [redacted]:Please accept our sincerest apologies for the inconveniences that you have expressed. United's goal is to ensure our guests have a safe, hassle-free, and pleasant travel experience as well as on-time service. We are truly sorry we did not live up to that expectation.We understand...

your disappointment and take your concerns very seriously. In an ongoing effort to make service improvements your comments have been documented for internal review, we are committed to providing our passengers a positive travel experience.Your request for a refund is appreciated, however, we must respectfully deny your request as United does not refund other airlines tickets.   While we cannot undo your family's disappointing experience, we are sending a travel certificate in a separate email as a gesture of our concern and to help offset the expenses you incurred. Please allow up to 7 business days for processing. In addition, our records show Darren [redacted]'s ticket: [redacted] has been refunded to the original form of payment. We're committed to meeting your expectations, and we hope you will give us a future opportunity to restore your confidence and support.  We look forward to serving you again soon.Regards,   James [redacted] Corporate Customer CareCase: 10760069

Complaint: [redacted]
I am rejecting this response because:  At least $150 of these "miles" were purchased with money by me.  I think it is awful that my earned miles were taken away, but I believe UA should be responsible for reimbursing me the cash I paid them for the miles.  This is stealing, plain and simple.  If I cannot get my money back/refunded, then I would like this complaint to at least be official so that other hardworking people do not get screwed over.  This should be illegal.     
Sincerely,
[redacted]

Dear Mr. [redacted]:I'm responding to a complaint forwarded to us from the Revdex.com.  I regret you're dissatisfied with our response.   You asked us to reexamine your request, and we have done so. All things considered, we do support our earlier decision. We carefully manage our seat inventory and incur costs when a traveler elects not to fly in a reserved seat. After further review, we again found that United Airlines complied with all of the applicable regulations at the time of your flight.  There is no recorded documentation that you were ever advised any information in violation of our policy by any of our agents.Our published terms and conditions are designed to balance the needs of customers with the business needs of our company. We sell several types of tickets with varying levels of restrictions.  Please refer to the Terms and conditions of your ticket and our Contract of Carriage. Our call center agent advised you of all the Rules and Terms of the ticket you purchased and you agreed to those Terms and Conditions before submitting your payment.  United is not responsible for your misunderstanding of the Terms and Conditions of the ticket you purchased and will not refund you any change fees in reference to your actions.  Again, I encourage to read the Terms and Conditions in our Contract of Carriage in reference to change fees and refunds.Your request is denied.  I'm very sorry that you continued to disappointed with the policy as I have explained to you and as it outlined in the Terms and Conditions of your ticket.  We appreciate your business and look forward to welcoming you on board a future United Airlines flight.   Regards,   LeMarkus [redacted] Corporate Customer Care Case: 10655604Tell us why here...

October 11, 2017 Dear Mr. [redacted]: The Revdex.com has sent your correspondence to our attention for review. I'm sorry you were inconvenienced when your flight departing Pensacola was cancelled without notification.    Unfortunately, Hurricane Harvey caused cancellations...

and quite a bit of disruption due to heavy rain and winds. I've passed along your feedback, as that will help us work harder and provide better recovery, while keeping safety our top priority. I apologize we couldn't get you to your destination on-time and understand your time is valuable. While I understand your disappointment, we are unable to honor your request of a ticket purchased on another carrier. When a situation like this occurs, our representatives will protect you on the first available flight to your destination and I'm sorry this was not as soon as you had hoped. We have, however, refunded the complete price of your United ticket.   I can't change what happened, but in apology, you'll be receiving an Electronic Travel Certificate to use on a future United or United Express flight. It'll arrive in a separate email within the next few business days.   We truly appreciate your business and look forward to welcoming you back on board another United flight. Kind Regards, Judy [redacted] Corporate Customer Care Case [redacted]

Complaint: [redacted]
I am rejecting this response because: this is not the issue. What the issue is is the refund was approved, and suddenly denied when I called after the allotted 10 business days. They then lied and proceeded to have to put in another request for refund--which means I'll have to wait another cycle--due to the lies I was told.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that although this resolution is not satisfactory to me, I do not want to waste more time on United. Just avoid taking United in my left life. 
Sincerely,
[redacted]